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Voice360

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Voice360 is a cloud phone system and contact center with a built-in CRM and AI voice agents. It includes call queues with skills-based routing, a visual call-flow and IVR builder, call recording, a live supervisor panel with listen, whisper and barge, voice analytics and AI call scoring. Agents work from desk phones, a browser softphone or the iOS and Android apps. SMS and WhatsApp conversations sit next to calls in one timeline, and AI agents can answer calls 24/7, book appointments and hand off to a person. Built and operated by ITP 360 in Miami.

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