itilite is easy to use and their customer service is top-notch. Each time I reached out with an issue, the person on the other side was pleasant, helpful, and professional. Our main representative, Nuper Banerjee is awesome! Review collected by and hosted on G2.com.

We have not experienced any downside as of yet. All good. Review collected by and hosted on G2.com.

I really appreciate not having to search multiple other sites to find hotel, airfare or rental cars. Everyone I know who has reached out to customer service (myself included) have been very happy with the response. I also like being able to bundle all aspects of a trip (flight, hotel and rental car). You can add your rewards accounts in you profile and even get some better deals if you are a reward member with that specific company.

As someone who also approves expense reports in Itilite, that process is very user friendly, I get an email that someone has submitted and I am able to approve it quickyly and effortlessly. Review collected by and hosted on G2.com.

Every once in a while you will get an option that is not what you need. While looking for a hotel, they reccomended a camp ground. When I searched for a flight the first suggestion was for a first class ticket. None of these are dealbreakers or will make me stop using Itilite. Review collected by and hosted on G2.com.

the ease of booking and flexible customization to a comapnies needs Review collected by and hosted on G2.com.

sometimes inconsistent rates on lodging though rare when booking. Review collected by and hosted on G2.com.

The tags for in-network, company paid, etc. Review collected by and hosted on G2.com.

the thrid party booking services when editing a reservation at the hotel front desk Review collected by and hosted on G2.com.

It is nice that all options are listed for me and it's easier to find hotels on the map provided. Review collected by and hosted on G2.com.

It has been great to use, but in the past I have been able to book business travel on my personal accounts and receive points. I am bummed I do not get to do that now. Review collected by and hosted on G2.com.

Have only used once but it was very easy to navitage. The UI is pretty intuitive and I was able to book my travel pretty quickly and without any support. Review collected by and hosted on G2.com.

Nothing so far. My first experience was smooth and stratighforward. Review collected by and hosted on G2.com.

Itilite has revolutionized the way we travel at Sodecia. We had formerly relied on pen and paper and individual expenses to book our travel. With many locations globally it was a mess. Thanks to ITILITE's all encompassing and easy to use platforms, our employees book with ease and through their detailed reporting we can guarentee that every trip is documented and covered!

This has been not a relief for indidual employees but our company as whole! Review collected by and hosted on G2.com.

I use to think the downside was ITILITE not having a direct way to pay or charge trips, but recently they rolled out a new credit program directly with them! This new program we are working to adopt and very excited to use.

They had turned a dislike into a new opportunity! Review collected by and hosted on G2.com.

This software is nice and easy to use overall. Review collected by and hosted on G2.com.

There are some things that need fixing and/or streamlined.

Here's what needs fixed: when you have flights that require a layover, the invite for your Outlook calendar doesn't include both flights, just the second one. I triple checked -this is a consistent issue. It's very important to have accurate info sent when traveling.

What could be streamlined/made easier is the fact that for some reason making an expense and adding it to a report are separate. Honestly this is confusing. Just make it one expense report with the expenses. There's no reason for a separate section when making a report. Review collected by and hosted on G2.com.

1. Simplicity in usage

2. Quick and fast booking

3. Approval flow to my managers

4. Multiple choices of hotels Review collected by and hosted on G2.com.

No discounted pricing for corporate bookings Review collected by and hosted on G2.com.

To be completely honest I don't have a single thing I like Review collected by and hosted on G2.com.

Not all hotels are available

Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform

More expensive then using Marriott app

Not all rooms have points and some hotels don't have points options

Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this.

Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification. Review collected by and hosted on G2.com.