--- title: itilite Reviews meta\_title: 'itilite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 718 reviews by the users' company size, role or industry to find out how itilite works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 718 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- ### itilite Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [(89 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [(38 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [(37 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [(34 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [(27 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) Users experience **slow performance** with itilite, often facing delays in page loading and response times. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [(17 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [(15 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [(11 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of itilite ##### 1. Ease of Use Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [ See 89 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Mark M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark M.") MM Mark M. Enterprise (\> 1000 emp.) 5.0/5 "Clean, Intuitive UI with Responsive, Reliable Support" What do you like about itilite? The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organi ##### 2. Easy Booking Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [ See 38 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clear, Easy-to-Review Travel Spend with Reliable Data" What do you like about itilite? Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. ##### 3. Experience Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [ See 37 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ##### 4. Customer Support Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [ See 34 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you like about itilite? Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ##### 5. Simple Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [ See 27 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) See Related User Reviews ![Prasanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasanna B.") PB Prasanna B. 4.0/5 "Simple Flight Booking with Minor Rescheduling Hurdles" What do you like about itilite? I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process i ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you like about itilite? Its really helpful to books flights and hotels also we get reporting and track our expenses.Its design and user is very simple and interactive. Offer ### 5 Cons or Disadvantages of itilite ##### 1. Slow Loading Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) See Related User Reviews ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you dislike about itilite? By using this sometime its lags alot and user unable to customize or integrate with other third party tools, support from helpdesk team is also very s ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 2. Slow Performance Users experience **slow performance** with itilite, often facing delays in page loading and response times. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Mid-Market (51-1000 emp.) 0.5/5 "Time consuming and lacking" What do you dislike about itilite? Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 3. Limited Options Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [ See 17 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 4. Booking Issues Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [ See 15 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 5. Inaccuracy Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [ See 11 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "A Few Issues, But Overall Great!" What do you dislike about itilite? There are some things that need fixing and/or streamlined. Here's what needs fixed: when you have flights that require a layover, the invite for y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "itilite used for business travel." What do you dislike about itilite? No error message pop-ups for time format issues. It took a few minutes to figure out why the per diem rate would not associate with the selected desti DG Debbie G. Bookkeeper Small-Business (50 or fewer emp.) 5/20/2024 "Easy to use" 5/5 What do you like best about itilite? To me Itilite is easy to maneuver. I like that it is easy to just search what you are looking for and you can customize your dates. Easy to log-in. If I have any questions I can email Pavleen Singh and he is always prompt with the answers. Review collected by and hosted on G2.com. What do you dislike about itilite? Nothing so far that I have seen. I like it. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Pavleen Singh benefits me by answering my emails and helping me resolve any issues. I research receipts and sometimes there are refunds or partial refunds that can be hard to research. I am still learning the system. Review collected by and hosted on G2.com. Show More 5/29/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Denise A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Denise A.") DA Denise A. Career Advisor (Senior) Mid-Market (51-1000 emp.) 6/10/2024 "Super Easy Travel Booking" 5/5 What do you like best about itilite? It's super easy to book flights using the platform. Also, it has streamline and made very easy our expense reporting process as well. Lastly, it's super easy to check your flight and hotel details via the app from your smartphone or table while traveling. Review collected by and hosted on G2.com. What do you dislike about itilite? There is nothing really that I don't like about the app. It has made travel for business super easy. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It has made our process to complete an expense submission for reimbursemnet super easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joje D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joje D.") JD Joje D. Small-Business (50 or fewer emp.) 9/19/2023 "Amazing to work as a traveler with itilite." 5/5 What do you like best about itilite? What I like best about itilite is that they are very responsive, and 24/7 present when you call them. They are really helping everyone whose in need of travel. They are of great help. My flight was cancelled but itilite made it a point to find a flight schedule for me two days after. Review collected by and hosted on G2.com. What do you dislike about itilite? None. I have no discontentment . They are there to help and ease the struggle of being a first time traveler most especially abroad. You can call them anytime you want. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? When my flight was cancelled, itilite helped me find a flight schedule that is very accessible immediately. It was only two days flight schedule after the previous cancelled flight Review collected by and hosted on G2.com. Show More 3/19/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![McKenna C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "McKenna C.") MC McKenna C. Small-Business (50 or fewer emp.) 2/1/2024 "Itilite is incredible!" 5/5 What do you like best about itilite? The team at Itilite are so kind and understanding. They have made the transition to using a travel platform in our conpany so smooth. They are responsive and quick to help solve any problems or questions that arise. Their system is very user friendly and easy to use. Implemention was simple and our Account Manager checks in frequently. I really appreciate the support we receive from Itilite. It's also very affordable and gets rid of alot of hassle when dealing with company travel. Review collected by and hosted on G2.com. What do you dislike about itilite? I have not yet found an aspect that I dislike. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? The ease of booking travel for a bulk number of employees at once - it saves all their information for the next time for booking travel. Makes everything so much faster. Also the ability to see all company travel at once is very usefull. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Saeed Ahmed K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saeed Ahmed K.") SK Saeed Ahmed K. Mid-Market (51-1000 emp.) 10/13/2023 "A best place to manage all travel and itinerary related activities." 4.5/5 What do you like best about itilite? The best thing about the Itilite app is the customiation feature where the user can arrange his/her travel plans according to need. Also, the service is fast and quick. The reiumbersement process is also very quick and the user gets paid accordingly. Review collected by and hosted on G2.com. What do you dislike about itilite? The only thing that concerns me sometimes is about the efficiency of app, it goes slow sometimes. It's generally slow and also doesn't match the current prices of expenses. For example, if a user is travelling by public transport, the expense it shows is only about the fixed terms. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It accurately calculates the distance travelled and gives exact amount of refunds for the expenses. It makes me to plan easily my travel and gives me my reimbursements for all the money that I spent from my pocket. Review collected by and hosted on G2.com. Show More Response from Debadrita Banik of itilite [Editedit](https://www.g2.com/survey_responses/itilite-review-8723963/official_response/edit) Hi Saeed, Thank you for taking out the time to review ITILITE! We're glad you're loving our customizations! Best Regards, Debadrita. 4/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pantelis K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pantelis K.") PK Pantelis K. VP Principal Solution Consultant UK & Europe Enterprise (\> 1000 emp.) 6/5/2024 "Expenses, booking of hotels and tickets all in one page" 4.5/5 What do you like best about itilite? Itilite offers everything in one page... hotel and travel booking and expenses all in one solution. Review collected by and hosted on G2.com. What do you dislike about itilite? Sometimes if Itilite is not configured correclty it takes a lot of people to approve single transactions Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? ititite was chosen by my company to manage all booking and expenses. It does exactly that... someone has access from a unique solution to all expenses management and hotel and travel bookings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matt D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt D.") MD Matt D. Owner Small-Business (50 or fewer emp.) 5/23/2024 "I found itilite extremely easy to use to book my flight, and even change my flight when returning!" 5/5 What do you like best about itilite? Customer Service is superb! Changing a flight was so easy. They responded quickly to my request and a new flight was booked within 25 minutes! Review collected by and hosted on G2.com. What do you dislike about itilite? Nothing to complain about! I had no issues in navigating the website or contancting customer support. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? itilite was incredibly beneficial in organizing my travel needs for a large working group conference. Changing travel arrangements during the trip for a return flight was simple and painless! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erah D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erah D.") ED Erah D. Mathematics Teacher Small-Business (50 or fewer emp.) 5/28/2024 "Flight from MNL to Phoenix" 5/5 What do you like best about itilite? I have to reschedule my flight and one of the itilite staff was very accommodating to assist me during that time and rebook my flight. Review collected by and hosted on G2.com. What do you dislike about itilite? I have nothing dislike against Itilite. they have been so helpful during my booking with them. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Rebooking my flight and I asked them if I can reschedule it and they granted it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kristine J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristine J.") KJ Kristine J. Hospitality Consultant Small-Business (50 or fewer emp.) 11/14/2023 "Amazing and easy to use expense software!" 5/5 What do you like best about itilite? Itilite makes it so easy to track mileage and expenses, create and submit an expense report. I love that I can do it all on my phone. Expenses can pile up quick and I really love that as soon as I have an expense, for example lunch, I just open my app, snap a picture of the receipt, the app will read the date and amount. Then I add it as an expense, super quick and easy! The other feature I love is that it gives me updates on my submitted expense report until it is paid out. Review collected by and hosted on G2.com. What do you dislike about itilite? Few things I can think of for improvement is, I wish there is a feature where I can duplicate mileage. For instance, in my 5 day workweek I report round trip mileage and it would be so nice if I can just duplicate that expense for 5 days so that I don't need to input it 5 times. Another feature is camera, sometimes when I take a picture of a receipt my shadow will get in the way. If there's a feature where I can edit the brightness and reduce shadow, put a filter, that would be helpful. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Ease and efficiency of expense tracking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Basavaraj M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Basavaraj M.") BM Basavaraj M. Associate Director Quality and Food Safety India & South East Asia Small-Business (50 or fewer emp.) 11/9/2023 "Excellent service, available on call for clarification, all employees are cordial and understanding" 5/5 What do you like best about itilite? Communication and flexible easy to reach out, Review collected by and hosted on G2.com. What do you dislike about itilite? i always had good interaction with team i did not get any bad response Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Simplified procedure and there was no need for multiple follow up required, adoptable for multiple changes and modified request Review collected by and hosted on G2.com. 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