--- title: itilite Reviews meta\_title: 'itilite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 718 reviews by the users' company size, role or industry to find out how itilite works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 718 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- ### itilite Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [(89 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [(38 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [(37 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [(34 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [(27 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) Users experience **slow performance** with itilite, often facing delays in page loading and response times. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [(17 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [(15 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [(11 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of itilite ##### 1. Ease of Use Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [ See 89 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Mark M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark M.") MM Mark M. Enterprise (\> 1000 emp.) 5.0/5 "Clean, Intuitive UI with Responsive, Reliable Support" What do you like about itilite? The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organi ##### 2. Easy Booking Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [ See 38 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clear, Easy-to-Review Travel Spend with Reliable Data" What do you like about itilite? Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. ##### 3. Experience Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [ See 37 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ##### 4. Customer Support Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [ See 34 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you like about itilite? Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ##### 5. Simple Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [ See 27 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) See Related User Reviews ![Prasanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasanna B.") PB Prasanna B. 4.0/5 "Simple Flight Booking with Minor Rescheduling Hurdles" What do you like about itilite? I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process i ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you like about itilite? Its really helpful to books flights and hotels also we get reporting and track our expenses.Its design and user is very simple and interactive. Offer ### 5 Cons or Disadvantages of itilite ##### 1. Slow Loading Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) See Related User Reviews ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you dislike about itilite? By using this sometime its lags alot and user unable to customize or integrate with other third party tools, support from helpdesk team is also very s ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 2. Slow Performance Users experience **slow performance** with itilite, often facing delays in page loading and response times. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Mid-Market (51-1000 emp.) 0.5/5 "Time consuming and lacking" What do you dislike about itilite? Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 3. Limited Options Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [ See 17 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 4. Booking Issues Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [ See 15 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 5. Inaccuracy Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [ See 11 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "A Few Issues, But Overall Great!" What do you dislike about itilite? There are some things that need fixing and/or streamlined. Here's what needs fixed: when you have flights that require a layover, the invite for y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "itilite used for business travel." What do you dislike about itilite? No error message pop-ups for time format issues. It took a few minutes to figure out why the per diem rate would not associate with the selected desti ![Anant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant S.") AS Anant S. Manager - Business Excellence Mid-Market (51-1000 emp.) 11/14/2024 "Review - Itilite corporate booking experience" 4.5/5 What do you like best about itilite? 1. Simplicity in usage 2. Quick and fast booking 3. Approval flow to my managers 4. Multiple choices of hotels Review collected by and hosted on G2.com. What do you dislike about itilite? No discounted pricing for corporate bookings Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? 1. I do not have to pay from my pocket and get it reimbursed later. 2. There is a quick and seamless approval flow to my seniors after which my trip gets confirmed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Territory Manager Mid-Market (51-1000 emp.) 5/29/2024 "Time consuming and lacking" 0.5/5 What do you like best about itilite? To be completely honest I don't have a single thing I like Review collected by and hosted on G2.com. What do you dislike about itilite? Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform More expensive then using Marriott app Not all rooms have points and some hotels don't have points options Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this. Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It is adding time, stress and incovience to my position currently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") AC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 2/24/2025 "profficient" 4/5 What do you like best about itilite? searching through multple airlines and hotel chains Review collected by and hosted on G2.com. What do you dislike about itilite? Changing reservations - i should be able to change things more easily. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? the rental car situation is still clunky and most people have to pay at counter with their person Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nathalie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalie J.") NJ Nathalie J. Traveling physician Mid-Market (51-1000 emp.) 11/2/2024 "This is very helpful to streamline the reservation process" 5/5 What do you like best about itilite? this helps me save time. I can find best hotels and quote the best options quickly instead of searching on several websites. Review collected by and hosted on G2.com. What do you dislike about itilite? I cannot retrieve the receipts there: I wish it was a repository of all receipts for reimbursement Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It saves time and helps manage the reservations. this way it's one stop for all needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LS Leeann S. Chief of Staff Mid-Market (51-1000 emp.) 11/8/2024 "Itilite has changed the travel experience for my company." 5/5 What do you like best about itilite? Everything is in one spot, excellent customer support and custom reporting. It is the travel solution I have been looking for. Review collected by and hosted on G2.com. What do you dislike about itilite? Then only down side is when using chat for customer support, you get several thank yous. Which isn't really a downside. I've enjoyed the experience Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? All changes to travel can be handled at one spot. I'm able to pull reports that drill down our expenses to see exactly what we are spending. We have also been able to job cost all travel which is a huge advantage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Binoy Kumar D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Binoy Kumar D.") BD Binoy Kumar D. Sales executive Enterprise (\> 1000 emp.) 11/15/2022 "For Flight booking" 5/5 What do you like best about itilite? Flight connectivity is very good......... Review collected by and hosted on G2.com. What do you dislike about itilite? Very low number of hotel have ties up with Itilite....can't find hotel for exact location which i wanted and Flight also Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Customer care is very supportive in solving problems and it's benefiting me in terms of travel with no hiccups in booking itinerary Review collected by and hosted on G2.com. Show More 11/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pete B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pete B.") PB Pete B. EVP, Strategy and Growth Mid-Market (51-1000 emp.) 10/22/2023 "I Would Not Put in the Intuitive Pile of Sites" 3.5/5 What do you like best about itilite? It is fairly good, gets the basics down, but the site is not fast while doing it. If you have used the AMEX site for example, you get flights to populate fast and it is very intuitive. Review collected by and hosted on G2.com. What do you dislike about itilite? Slow site. After a flight is booked, you cannot always see that it was. It may say you have been successful, but where is the flight info??? You should be able to click on the trip and it should be there automatically. There are no financial advantages to using Itilite. Provide a benefit like steep discounts with Marriott, Avis, National, Hilton, etc. I have my own discounts, but they cannot do it in itlite, so I book them all separately, outside of the itilite. Customer support is always there, but sometimes difficult to understand... and I previously worked for an Indian company 7 years, so that was a surprising challenge. Itilite First is a new addition to the site that provides $50 cash back for personal bookings. That is a nice bonus. There is a need to add the ability to do searches without needing to have a corporate approval... just so you can see options for planning purposes. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Booking travel and controlling the expense. However, I was in an airport and needed to change a flight. I was told that I needed to contact the travel agent and that they could not help me. When I called support, I was told to hang up and call back in 15 minutes while they rebooked me. When I travel, I want to be in control of my own travel and make changes as needed...and not have to call someone back in 15 minutes. Review collected by and hosted on G2.com. Show More 3/26/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Mid-Market (51-1000 emp.) 5/29/2024 "Slow Process / Not easy to use" 1/5 What do you like best about itilite? There isn't much I enjoy about this paltform Review collected by and hosted on G2.com. What do you dislike about itilite? I can only be fully tranparent, compared to other travel sites I use, I find this platform very frustrating to use and incredibly slow. I can book on other apps in under a minute. Not the case here. Difficult to filter on hotels I commonly stay at, as those hotel expenses is reasonable. Here, rooms are more expensive and I'm always sure to compare these options including taxes and fees. Having to scroll to find hotels with points added, pay at hotel and cancellation policies are very stressful. Again, so time consuming. When using the Marriotts app,all I need to worry about is selecting the member rate. Everything else is automatically covered. Cancellation policy very misleading. In some cases, explains amount of days for cancellation, most say to call or chat support. I spent a significant amount of time trying to have CS explain those details, approximiately 23 minutes . All wasted time that I should be doing my job. Furthermore, if I need to cancel a reservation, I need to wait numerous days for it to process. Marriotts app, immediate confirmation of my cancellation. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? In my opinion, none. Using this platform is time consuming and very combersome. Using other apps, I can boo kand manage my travels in just a fw minutes. Here, I must set aside time as I know it will take much longer. Takes me away from my job responsibilites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DM Donna M. Vice President of Administrative Operations Small-Business (50 or fewer emp.) 5/24/2024 "Team Players" 5/5 What do you like best about itilite? What I like best about itilite is the customer service that they provide not only to our travel aminstrative staff but to our providers that are on the ground traveling. The customer service team are true team players. They make sure that our travlers truly happy and taken care of. Review collected by and hosted on G2.com. What do you dislike about itilite? There really isn't a dislike about itilite, I would call it more of a learning curve. It was making sure that we were understanding the invoice spreadsheet correctly. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? itilite is solving the time managemant piece for us. Before itilte the travel team was booking directly with each individual company. Having to use multiple platforms to complete the task. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MF Marc F. Mid-Market (51-1000 emp.) 2/27/2024 "Getting better" 3.5/5 What do you like best about itilite? It is easy to login. The integration between the products is very limited. The voucher system seems to need some work in the fact that I'm carrying multiple confirmations from various vendors, one for air, one for car, one for hotel instead of a combined receipt. The choices of travel are not comparable to other products whereby you have to constantly update your preferences. Also, your frequent travel information is not stored properly whereby they flow to the vendors, ie Bonvoy number doesn't transmit to Marriott. TSA PreCheck doesn't go to the airline. Review collected by and hosted on G2.com. What do you dislike about itilite? The system generates a trip that has never been the trip I've selected. The choices are not adequate for the specifics and I have to search anyway. It is a waste of time. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? We no longer need to have a dedicated travel specialist, except that most of our travelers will not serve themself without prodding. Review collected by and hosted on G2.com. 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