--- title: itilite Reviews meta\_title: 'itilite Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 717 reviews by the users' company size, role or industry to find out how itilite works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 717 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- ### itilite Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [(89 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [(38 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [(37 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [(34 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [(27 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) Users experience **slow performance** with itilite, often facing delays in page loading and response times. [(18 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [(17 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [(15 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [(11 mentions)](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of itilite ##### 1. Ease of Use Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. [ See 89 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160422&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Mark M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark M.") MM Mark M. Enterprise (\> 1000 emp.) 5.0/5 "Clean, Intuitive UI with Responsive, Reliable Support" What do you like about itilite? The UI is clean and intuitive, making it easy for teams to adopt. Support has also been responsive and reliable, which is critical for a global organi ##### 2. Easy Booking Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. [ See 38 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160547&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Clear, Easy-to-Review Travel Spend with Reliable Data" What do you like about itilite? Much easier to see and understand our travel spend. Costs are clear, and it’s easy to review bookings without digging through emails or spreadsheets. ##### 3. Experience Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. [ See 37 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159914&qs=pros-and-cons#reviews) See Related User Reviews HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Fast, Intuitive Booking with Lightning-Fast Support and Built-In Policy Compliance" What do you like about itilite? The booking experience is fast and intuitive, with support responding in under 30 seconds. Policy compliance is embedded directly into the workflow, e ##### 4. Customer Support Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. [ See 34 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159945&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you like about itilite? Their customer service is outstanding, and the platform is intuitive and highly customizable, enabling efficient and effective work. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you like about itilite? I like that itilite is user-friendly and simple to use. The ability to chat with agents 24/7 and get quick responses is a big plus for me. I also appr ##### 5. Simple Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. [ See 27 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160492&qs=pros-and-cons#reviews) See Related User Reviews ![Prasanna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prasanna B.") PB Prasanna B. 4.0/5 "Simple Flight Booking with Minor Rescheduling Hurdles" What do you like about itilite? I use Itilite for office flight bookings. I appreciate its simple UI that makes it easy to find flights fitting company policy. The approval process i ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you like about itilite? Its really helpful to books flights and hotels also we get reporting and track our expenses.Its design and user is very simple and interactive. Offer ### 5 Cons or Disadvantages of itilite ##### 1. Slow Loading Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159295&qs=pros-and-cons#reviews) See Related User Reviews ![Rishav R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rishav R.") RR Rishav R. Mid-Market (51-1000 emp.) 4.5/5 "Itilite - Make every journey simplified" What do you dislike about itilite? By using this sometime its lags alot and user unable to customize or integrate with other third party tools, support from helpdesk team is also very s ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 2. Slow Performance Users experience **slow performance** with itilite, often facing delays in page loading and response times. [ See 18 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160578&qs=pros-and-cons#reviews) See Related User Reviews ![Michael P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael P.") MP Michael P. Mid-Market (51-1000 emp.) 0.5/5 "Time consuming and lacking" What do you dislike about itilite? Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc ![Raghavendar M i.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raghavendar M i.") RI Raghavendar M i. Enterprise (\> 1000 emp.) 5.0/5 "Very good and effective" What do you dislike about itilite? Slowness some time it gets hang but taking time to reload again ##### 3. Limited Options Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. [ See 17 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1160500&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 4. Booking Issues Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. [ See 15 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159795&qs=pros-and-cons#reviews) See Related User Reviews CT Crystal T. Small-Business (50 or fewer emp.) 5.0/5 "A User‑Friendly, Customizable Platform Backed by Great Support" What do you dislike about itilite? The only downside is that I can’t book multiple rental cars under one trip id, similar to how it works with hotels. HM Heaven M. Mid-Market (51-1000 emp.) 5.0/5 "Seamless Travel Management with Responsive Support" What do you dislike about itilite? I would like the flight, rental, and lodging booking process to be altogether instead of separate steps and I would like to be able to skip booking a ##### 5. Inaccuracy Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. [ See 11 mentions ](https://www.g2.com/products/itilite/reviews?filters%5Bsentiment_snippet%5D=1159331&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "A Few Issues, But Overall Great!" What do you dislike about itilite? There are some things that need fixing and/or streamlined. Here's what needs fixed: when you have flights that require a layover, the invite for y ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "itilite used for business travel." What do you dislike about itilite? No error message pop-ups for time format issues. It took a few minutes to figure out why the per diem rate would not associate with the selected desti ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Mid-Market (51-1000 emp.) 1/18/2025 "It's been straightforward and simple to use to file expenses" 4/5 What do you like best about itilite? I like how easy it is to purchase flights and file expenses on the platform. I've used it twice now for a workgroup meeting, and the experience was pretty smooth overall. Review collected by and hosted on G2.com. What do you dislike about itilite? The organization, position, and labelling of of some of the UI elements are a bit off, making it less intuitive and requiring extra instructions to use. - app.itilite.com/staff-dashboard should have an expense tab or a button on the landing page, not just the header - the flight purchasing filter should have an option to accurately show accurately "non-refundabe" vs "refundable" flights. - creating new expense in the expense tab should not be called "link expense" that later on lets you "create expense". The word "add" needs to be on that button because otherwise it makes the user thing that there should be an expense created through other means that would be linked. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It's allowing me to manage all my travel expenses for an event in one interface without having to deal too much with trying to organize the receipts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Phil V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil V.") PV Phil V. HR/Office Coordinator Small-Business (50 or fewer emp.) 3/19/2025 "itilite Helped Us Streamline Our Staff International Travel Process" 4/5 What do you like best about itilite? itilite is easy to use and their customer service is top-notch. Each time I reached out with an issue, the person on the other side was pleasant, helpful, and professional. Our main representative, Nuper Banerjee is awesome! Review collected by and hosted on G2.com. What do you dislike about itilite? We have not experienced any downside as of yet. All good. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? We no longer need to run from airline site to airline site booking travel. All of our purchases are in one platform and invoices are stored in one place. It has made our travel management overall more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CT cara t. Manager of Program Development and Efficacy Small-Business (50 or fewer emp.) 8/21/2024 "Good Service and great customer service" 4/5 What do you like best about itilite? I really appreciate not having to search multiple other sites to find hotel, airfare or rental cars. Everyone I know who has reached out to customer service (myself included) have been very happy with the response. I also like being able to bundle all aspects of a trip (flight, hotel and rental car). You can add your rewards accounts in you profile and even get some better deals if you are a reward member with that specific company. As someone who also approves expense reports in Itilite, that process is very user friendly, I get an email that someone has submitted and I am able to approve it quickyly and effortlessly. Review collected by and hosted on G2.com. What do you dislike about itilite? Every once in a while you will get an option that is not what you need. While looking for a hotel, they reccomended a camp ground. When I searched for a flight the first suggestion was for a first class ticket. None of these are dealbreakers or will make me stop using Itilite. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? This means that we have access to better prices for hotels, airfares and car rentals. I don't have to search multiple sights with tons of pop up windows. This product meets our needs and is affordable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 9/2/2025 "Reliale Travel Company" 4/5 What do you like best about itilite? the ease of booking and flexible customization to a comapnies needs Review collected by and hosted on G2.com. What do you dislike about itilite? sometimes inconsistent rates on lodging though rare when booking. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? saving time on quick travel bookings Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SN Sanjay N. Geotechnical Engineer Mid-Market (51-1000 emp.) 3/17/2025 "Bit more hoops but reasonable support" 3.5/5 What do you like best about itilite? The tags for in-network, company paid, etc. Review collected by and hosted on G2.com. What do you dislike about itilite? the thrid party booking services when editing a reservation at the hotel front desk Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? solving the overspending as a employee using travel frequently Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anna R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna R.") AR Anna R. Senior Partner Manager Mid-Market (51-1000 emp.) 3/4/2025 "Great Travel Platform" 4/5 What do you like best about itilite? It is nice that all options are listed for me and it's easier to find hotels on the map provided. Review collected by and hosted on G2.com. What do you dislike about itilite? It has been great to use, but in the past I have been able to book business travel on my personal accounts and receive points. I am bummed I do not get to do that now. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Helps with business travel. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/7/2025 "Easy to use" 5/5 What do you like best about itilite? Have only used once but it was very easy to navitage. The UI is pretty intuitive and I was able to book my travel pretty quickly and without any support. Review collected by and hosted on G2.com. What do you dislike about itilite? Nothing so far. My first experience was smooth and stratighforward. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? It's makes coordinating business travel simple. I can save my flying preferences and frequent flyer/loyalty info which speeds up the booking process. I also like that I can share my itinerary and see who else is attending. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ZS Zach S. Regional Treasury Co-Manager Enterprise (\> 1000 emp.) 1/10/2024 "Itilite Travel Experts!" 5/5 What do you like best about itilite? Itilite has revolutionized the way we travel at Sodecia. We had formerly relied on pen and paper and individual expenses to book our travel. With many locations globally it was a mess. Thanks to ITILITE's all encompassing and easy to use platforms, our employees book with ease and through their detailed reporting we can guarentee that every trip is documented and covered! This has been not a relief for indidual employees but our company as whole! Review collected by and hosted on G2.com. What do you dislike about itilite? I use to think the downside was ITILITE not having a direct way to pay or charge trips, but recently they rolled out a new credit program directly with them! This new program we are working to adopt and very excited to use. They had turned a dislike into a new opportunity! Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? ITILITE solves the hassle of having to track down and approve every travel booking by hand and record keeping. They provide us the benefit of everything being in one place. Review collected by and hosted on G2.com. Show More 5/28/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 10/1/2024 "A Few Issues, But Overall Great!" 4/5 What do you like best about itilite? This software is nice and easy to use overall. Review collected by and hosted on G2.com. What do you dislike about itilite? There are some things that need fixing and/or streamlined. Here's what needs fixed: when you have flights that require a layover, the invite for your Outlook calendar doesn't include both flights, just the second one. I triple checked -this is a consistent issue. It's very important to have accurate info sent when traveling. What could be streamlined/made easier is the fact that for some reason making an expense and adding it to a report are separate. Honestly this is confusing. Just make it one expense report with the expenses. There's no reason for a separate section when making a report. Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? Traveling and reimbursement for expenses I pay for at work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Anant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anant S.") AS Anant S. Manager - Business Excellence Mid-Market (51-1000 emp.) 11/14/2024 "Review - Itilite corporate booking experience" 4.5/5 What do you like best about itilite? 1. Simplicity in usage 2. Quick and fast booking 3. Approval flow to my managers 4. Multiple choices of hotels Review collected by and hosted on G2.com. What do you dislike about itilite? No discounted pricing for corporate bookings Review collected by and hosted on G2.com. What problems is itilite solving and how is that benefiting you? 1. I do not have to pay from my pocket and get it reimbursed later. 2. There is a quick and seamless approval flow to my seniors after which my trip gets confirmed. Review collected by and hosted on G2.com. 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