--- title: itilite Reviews meta_title: 'itilite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 719 reviews by the users' company size, role or industry to find out how itilite works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 719 scale: '5' date_modified: '2026-08-13' parent_category: name: Travel & Expense url: https://www.g2.com/categories/travel-expense --- # itilite Reviews **Vendor:** itilite **Category:** [Travel Management Software](https://www.g2.com/categories/travel-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 719 ## About itilite ITILITE is a unified corporate travel management, expense management, and corporate card platform specifically designed for mid-market companies. This comprehensive solution caters to the needs of finance leaders, travel managers, and executive assistants, enabling them to effectively control costs, enforce travel policy compliance, and provide employees with a seamless booking and expense experience—all from a single platform. In the realm of travel management, ITILITE streamlines the booking process, allowing users to book flights, hotels, and rental cars in under 90 seconds. The platform's AI-powered booking engine intelligently surfaces the top three personalized, policy-compliant options for each trip, ensuring that users have access to over 500 airlines and 500,000 hotels. Additionally, ITILITE incorporates multi-level approval workflows with automated policy enforcement, which helps organizations maintain compliance while simplifying the travel booking experience. When it comes to expense management, ITILITE enhances efficiency by enabling employees to file expenses twice as fast. The platform features one-click receipt capture, OCR-powered receipt scanning, and automated expense reports, which significantly reduce the time spent on administrative tasks. Finance teams benefit from automated audits on every submission, which flag duplicates, weekend expenses, out-of-policy categories, and unusual spending patterns. Customizable dashboards and pre-built reports provide complete visibility into travel and entertainment (T&E) spending, allowing organizations to make informed financial decisions. ITILITE also offers a corporate card solution that provides 1.5% cashback on all travel-related expenditures. Users can issue corporate cards with specific spend limits, auto-assign transactions to general ledger codes and cost centers, and eliminate the need for manual reconciliation. The seamless card-to-expense matching feature further simplifies the process by removing the risk of double-entry, enhancing overall financial accuracy. Key differentiators of ITILITE include its ability to reduce overall travel costs through cost-aware booking incentives, improve finance team productivity, and increase employee satisfaction scores. The platform offers 24/7 human support with a rapid 30-second response time via chat, call, and email. With per-trip pricing at $10 and no hidden fees, ITILITE provides a transparent pricing model. Furthermore, it integrates seamlessly with various ERP and HRMS systems, such as SAP, NetSuite, Xero, BambooHR, Workday, and Okta, while also incorporating mileage tracking and per diem management features. Serving over 300 companies across diverse industries, ITILITE is a trusted solution for finance and operations leaders seeking a modern alternative to traditional travel and expense management systems. ## itilite Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of itilite, making travel planning and data management effortless. (89 reviews) - Users value the **easy booking** process of itilite, appreciating its convenience and flexibility for managing travel arrangements. (38 reviews) - Users praise the **ease of use and quick support** of Itilite, making travel booking a breeze for employees. (37 reviews) - Users commend the **exceptional customer support** of itilite, noting quick assistance and dedication to traveler satisfaction. (34 reviews) - Users value the **simple user interface** of Itilite, making flight bookings and approvals efficient and user-friendly. (27 reviews) - Intuitive (26 reviews) - Convenience (19 reviews) - Efficiency (17 reviews) - Speed (17 reviews) - Helpful (14 reviews) **What users dislike:** - Users find the **slow loading** time frustrating, impacting their overall experience with itilite's features. (18 reviews) - Users experience **slow performance** with itilite, often facing delays in page loading and response times. (18 reviews) - Users are frustrated by the **limited options** for booking flights and meals, affecting their overall travel experience. (17 reviews) - Users experience **booking issues** such as inconsistent rates, limited meal choices, and difficulties rescheduling flights. (15 reviews) - Users face **inaccuracy issues** with receipt uploads and trip information, hindering the overall effectiveness of Itilite. (11 reviews) - Poor Interface Design (9 reviews) - Poor Customer Support (8 reviews) - Pricing Issues (8 reviews) - Approval Issues (7 reviews) - Learning Curve (7 reviews) ## itilite Reviews ### 1. Time consuming and lacking **Rating:** 0.5/5.0 stars **Reviewed by:** Michael P. | Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about itilite?** To be completely honest I don't have a single thing I like **What do you dislike about itilite?** Not all hotels are available Time consuming and confusing platform. A 3 minute booking previous through Marriott now takes significantly longer bc of this platform More expensive then using Marriott app Not all rooms have points and some hotels don't have points options Mobile check does not work as itilite provides a credit card for holding reservation that is not yours. This lead to an hour plus check in process at hotel as they cancelled my reservation as itilite credit card declined. I also can't check in mobile and bypass the desk bc of this. Confusing cancellation policies. Asks you to please contact support for more information. This takes 30 minutes or more for clarification. **What problems is itilite solving and how is that benefiting you?** It is adding time, stress and incovience to my position currently ### 2. Slow Process / Not easy to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about itilite?** There isn't much I enjoy about this paltform **What do you dislike about itilite?** I can only be fully tranparent, compared to other travel sites I use, I find this platform very frustrating to use and incredibly slow. I can book on other apps in under a minute. Not the case here. Difficult to filter on hotels I commonly stay at, as those hotel expenses is reasonable. Here, rooms are more expensive and I'm always sure to compare these options including taxes and fees. Having to scroll to find hotels with points added, pay at hotel and cancellation policies are very stressful. Again, so time consuming. When using the Marriotts app,all I need to worry about is selecting the member rate. Everything else is automatically covered. Cancellation policy very misleading. In some cases, explains amount of days for cancellation, most say to call or chat support. I spent a significant amount of time trying to have CS explain those details, approximiately 23 minutes . All wasted time that I should be doing my job. Furthermore, if I need to cancel a reservation, I need to wait numerous days for it to process. Marriotts app, immediate confirmation of my cancellation. **What problems is itilite solving and how is that benefiting you?** In my opinion, none. Using this platform is time consuming and very combersome. Using other apps, I can boo kand manage my travels in just a fw minutes. Here, I must set aside time as I know it will take much longer. Takes me away from my job responsibilites. ### 3. A very difficult booking experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about itilite?** Unfortunately there isn't much to like about the product because the flow, menu, and process are very difficult to navigate. The only reason I'm still using it is because this is the system enforced by our company **What do you dislike about itilite?** Itilite is very hard to use. As an approver, I have to go back and forth checking with my direct report to see if her request details matches with the ones shown on my dashboard (because there's discrepancy on the prices). Sometimes, when the request is deleted / cancelled, it's not updated on the approver's side, which led to lots of communication overhead. Aside that, the prices and options provided are not always the cheapest, nor as robust / variative as other OTAs. **What problems is itilite solving and how is that benefiting you?** It helps our company to track employees' travel expenses and consolidate them more easily. Useful for our finance team (especially for reimbursement and reconciliation). ### 4. Far from being a corporate friendly product **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about itilite?** Itilites expense platform is good. We file in expense reports with proof and although lengthy it helps in being detailed. **What do you dislike about itilite?** Approval matrix for flight is ACTUALLY as below 1. Get flight booked: Get it approved from two layers of approval 2. After getting both approvals get approval on email as flight price has increased (Point is if you need extra approvals for upward revision of price of flight tickets, do you give the benefit when there is a downward revision of prices?) 3. Why no corporate tie ups to get free meal onboard flights Hotels And Accommodations: Worst part of this: You display the worst possible choice of hotels Over the past year I have had gotten hotels allocated that never existed Allocation done to a hotel that never knew Itilite, apparently you had booked it via Travelguru You purposely do not provide options for Bloomrooms even though they are the best budget hotels in Bengaluru. Your search purposely puts up more expensive and less quality hotel in searches. **What problems is itilite solving and how is that benefiting you?** Expense Reports are detailed ### 5. Poor Performance buggy app **Rating:** 1.0/5.0 stars **Reviewed by:** Kunal K. | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about itilite?** Poor perfomance of web and mobile Poor review **What do you dislike about itilite?** Support Search Slow performance Buggy Website **What problems is itilite solving and how is that benefiting you?** Nothing ### 6. Not My Favorite **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about itilite?** I personally don't like anything about itilite. **What do you dislike about itilite?** Very clunky dashboard. I have to select the time frames for arrival and departure to find a flight. It's like a sudoku puzzle to book a business trip. Additionally, it takes an unnecessary amount of time to update when you select an active booking. **What problems is itilite solving and how is that benefiting you?** My finance team being comfortable about it. ### 7. The poorest & slowest travel manager platform ever used **Rating:** 1.0/5.0 stars **Reviewed by:** Rishi G. | Bd manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about itilite?** Nothing... It's a helplessness that i have to book on your platform due to corporate tie-up **What do you dislike about itilite?** Slow speed of app, lack of options, app usually non responsive. **Recommendations to others considering itilite:** Either improve the product or we may have to move to some.other platform **What problems is itilite solving and how is that benefiting you?** Only central travel management ### 8. Always more expensive than travel aggregators/local airlines **Rating:** 0.5/5.0 stars **Reviewed by:** Vinodhan A. | p, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about itilite?** The fact the workflow is integrated with my workplace **What do you dislike about itilite?** Platform layout, price compared to other travel aggregators, and the ease of use **What problems is itilite solving and how is that benefiting you?** It solves the workflow for work travel but i dont think it helps me ### 9. Trip booking **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about itilite?** Recommendations were helpful. Corp fare plus zero cancellations fee was a plus **What do you dislike about itilite?** lack of offers, as well as an issue I faced where booking hasnt been confimed even 2 days later and money has been deducted from my account **What problems is itilite solving and how is that benefiting you?** NA ### 10. Very bad service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2021 **What do you like best about itilite?** You can book Air ticket on it that's all **What do you dislike about itilite?** The whole way of working. And I 1 relationship manager handling 20 clients . And they don't have time to resolve client issue and they quote they are too occupied. **What problems is itilite solving and how is that benefiting you?** Only data ## itilite Discussions - [Is there a way I can suggest itilite to add a hotel or a property to their portfolio?](https://www.g2.com/discussions/40977-is-there-a-way-i-can-suggest-itilite-to-add-a-hotel-or-a-property-to-their-portfolio) - 2 comments, 1 upvote - [When will it be available for B to C?](https://www.g2.com/discussions/35324-when-will-it-be-available-for-b-to-c) - 1 comment, 1 upvote - [How are you managing the expense management as of now?](https://www.g2.com/discussions/32079-how-are-you-managing-the-expense-management-as-of-now) - 1 comment, 1 upvote - [View itilite pricing details and edition comparison](https://www.g2.com/products/itilite/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+04%3A05%3A30+-0500&secure%5Bsession_id%5D=e204c320-f801-4322-8a41-3d8efcfd643c&secure%5Btoken%5D=54575604376ebfaec3014f197408c15e81a378593ccefc6fc0270b88a8e6f789&format=llm_user) ## itilite Integrations - [Azure](https://www.g2.com/products/hopem-azure/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## itilite Features **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Digital Receipt Management - Employee Reimbursement - Currency Conversions - Corporate Card - Credit Card Management **Expense Reporting** - Expense Automation - Integration - Compliance - Mobile Functionality - Accounting Integration - Third-Party Integrations **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Travel Management** - Ease of Booking - Itinerary Management - Trip Notifications - Advanced Integrations - Online Booking - Credit Card Management - Booking Management - User Management - Restriction Management - Reservations Management - Reimbursement Management - Vendor Management - Travel Management - Promotions Management - Workflow Management - Receipt Management - Supplier Management - Compliance Management - Policy Management - Invoice Management - Real-Time Notifications - Third-Party Integrations - Timesheet Management - Invoice Management - Reimbursement Management - Real-Time Notifications **Approval ** - Rules - Workflows - Submit **AI - Travel Management** - Personalization - Predictive Analytics - Cost Savings - Efficiency - Real-Time Assistance - Reporting/Analytics - Real-Time Analytics **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition - Biometric Recognition - Optical Character Recognition **Agentic AI - Travel Management** - Autonomous Task Execution - Proactive Assistance **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Additional Functionality** - Audit Trail - Secure Data Storage - AI Copilot - Approval Process Control - Data Import/Export - Duplicate Detection - Expense Claims - Budgeting/Forecasting - Customizable Fields - Spend Control - Customizable Templates - Access Controls/Permissions - Reporting & Statistics - Automated Receipt Matching - Mobile Receipt Upload - Billable & Non-Billable Hours - Financial Analysis - Categorization/Grouping - Single Sign On - Activity Dashboard **Employee Risk Management** - Emergency Assistance Integration - Policy Enforcement & Compliance - Traveler Tracking - Risk Alerts & Safety Notifications - Expense Tracking - Real-time Alerts **Mobile** - Receipt Capture - Mileage Tracking - Travel Itinerary and Flight Status Updates - Expense Tracking - Real-Time Updates **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow - Generative AI **Sustainability & Reporting** - Sustainability Reporting - Green Travel Recommendations - Carbon Emissions Tracking - Real-Time Reporting **Additional Functionality** - API - Dashboard - Approval Process Control - Financial Analysis - Dashboard Creation - Billing & Invoicing - Expense Claims - Budget Control - Generative AI - Reminders - Electronic Payments - Activity Dashboard - Multi-Currency - Real-Time Updates - Multi-Language - Customizable Reports - Spend Control - Reporting & Statistics - Mobile Access - Spend Analysis - Categorization/Grouping - Real-Time Data - Single Sign On - AI Copilot - Employee Self Service **Administration** - PCI Regulation Compliant **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management - Timesheet Management - Payroll Management - Employee Management - Invoice Management - Calendar Management - Workflow Management - Task Management - Mobile Access - Mobile Access - Workflow Management - Compliance Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Accounting Integration - QuickBooks Integration - Real-Time Reporting - Third-Party Integrations - Payroll Integration - Accounting Integration ## Top itilite Alternatives - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) - 4.0/5.0 (7,048 reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - 4.7/5.0 (9,141 reviews) - [Happay](https://www.g2.com/products/happay/reviews) - 4.5/5.0 (425 reviews)