--- title: ITC Cloud Reviews meta_title: 'ITC Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how ITC Cloud works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 20 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # ITC Cloud Reviews **Vendor:** In-Telecom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 20 ## About ITC Cloud As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! ## ITC Cloud Pros & Cons **What users like:** - Users find ITC Cloud to be **highly user-friendly** , making it easy to set up and access from any device. (10 reviews) - Users value ITC Cloud for its **affordability** , making it an excellent choice for small to medium-sized enterprises. (5 reviews) - Users appreciate the **efficiency** of ITC Cloud, streamlining outreach and data management for global prospects. (5 reviews) - Users value the **reliability** of ITC Cloud, which ensures seamless access to data globally and enhances business efficiency. (5 reviews) - Users value the **flexibility of remote work** with ITC Cloud, enabling seamless collaboration from anywhere on any device. (5 reviews) - Users appreciate the **convenience** of ITC Cloud, benefiting from easy access and efficient business solutions. (4 reviews) - Cost Efficiency (4 reviews) - Security (4 reviews) - Access Ease (3 reviews) - Cost-Effective (3 reviews) **What users dislike:** - Users report **poor connectivity** issues with ITC Cloud, particularly impacting performance on mobile devices and in low-bandwidth situations. (5 reviews) - Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in shared environments. (5 reviews) - Users note the **expensive pricing** of ITC Cloud, requiring careful monitoring to avoid unexpected costs. (4 reviews) - Users face **internet dependency** challenges with ITC Cloud, affecting reliability and performance, especially on mobile devices. (4 reviews) - Users experience **connection issues** on poor networks, affecting overall usability and integration with other software. (3 reviews) - Integration Issues (3 reviews) - Security Issues (3 reviews) - Technical Issues (3 reviews) - Access Issues (2 reviews) - Complex Processes (2 reviews) ## ITC Cloud Reviews ### 1. Cost-Effective Prospect Outreach with Reliable Data Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Aman S. | Senior Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about ITC Cloud?** It helps us reach out to prospects both nationally and internationally. It stores and keeps track of all our data within the system. It’s also cost-effective and works well for small to medium-sized enterprises. **What do you dislike about ITC Cloud?** You have to monitor it carefully to avoid the additional cost on billing. **What problems is ITC Cloud solving and how is that benefiting you?** We can easily keep a track record of the team’s calls. It works internally, nationally, and internationally, and you can quickly access the recordings and track each contact you have in there. Implementation does not take too long which is a good thing. ### 2. Best User Friendly Cloud System **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay B. | Associate Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about ITC Cloud?** My recommended application for virtual meetings as I like this application's features. It's the best platform for me to work from anywhere on any device where my cloud storage is accessible from anywhere. **What do you dislike about ITC Cloud?** I don't think anything negative about this application as it's user-friendly and best to use. But there is a connection loss problem in poor networks, and the user interface could be more attractive. **What problems is ITC Cloud solving and how is that benefiting you?** Accessing my data from the office and home is challenging, but using the ITC cloud allows me to share my data with friends, family and colleagues easily. I like its best performance. ### 3. Amazing Platform for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Lokeshkumar D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ITC Cloud?** ITC Cloud is that it is an excellent unified communications solution for businesses. It allows you to work from anywhere on any device and is backed by a 24/7 help desk and a company that cares about the overall efficiency of your business. I appreciate the ease of switching to the cloud and the safety and security of no downtime. ITC Cloud also provides free on-site training, which is great. The customer service is top-notch, and I highly recommend it to anyone looking for a reliable cloud-based solution. With ITC Cloud, businesses can take advantage of a unified communications solution that allows employees to work from anywhere with any device, including desk phones, cell phones, and computers. ITC Cloud’s service is scalable, so businesses can easily adjust their communication needs as they grow or change without needing to purchase additional hardware or software solutions. By eliminating the need for dedicated onsite hardware and software systems, companies can save money by utilizing the cloud-based services offered by ITC Cloud. Communication is critical in today's business world and having a unified platform makes it easier for teams across the organization to collaborate more effectively, which increases productivity levels overall. **What do you dislike about ITC Cloud?** ITC Cloud has different security features than other unified communication solutions. This can leave businesses open to cyber-attacks and data breaches if they are not careful with their implementation. ITC Cloud is a relatively expensive solution compared to other unified communication platforms. This could be prohibitive for some businesses on a budget or those just starting in business communications which may need help to justify the cost-benefit ratio associated with this solution. **What problems is ITC Cloud solving and how is that benefiting you?** Keeping up with the ever-evolving technology landscape can be a challenge for businesses. ITC Cloud provides a simple and reliable way for businesses to have a unified communications solution. We allow you to work seamlessly from anywhere on any device, whether it's from your desk phone, cell phone, or computer. Our solutions are tailored to meet your individual needs, so you don’t have to worry about being left behind in the fast-paced world of technology. ### 4. Perfect Upcoming Solution for in Business communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant G. | Actuarial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** Switching to ITC Cloud is easy. Setting up User Id for the Organisation is much much easier as compared to Competitors. User Interface is also very friendly. **What do you dislike about ITC Cloud?** The Glitches are a bit concerned about while using ITC Cloud but since it is early stage I am willing to let that go. With increasing time in Industry they will face challenges and will improve. **What problems is ITC Cloud solving and how is that benefiting you?** The Service cost for ITC is way less than the competitors and performance is at par with them too. But if is fit for our Organisation since is has got close to 100 employees not sure about other. ### 5. Great product for cloud telephony **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. Chitranjan K. | Chief Information Officer (CIO) at Idemeum India, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about ITC Cloud?** Work from any where. very reliable and easy to use. our cost os also reduced when we start using the same. **What do you dislike about ITC Cloud?** Nothing. what we are working is going well and we are satisfied. **What problems is ITC Cloud solving and how is that benefiting you?** We are using for our customer interaction and this is very helpful due to cloud and saas based products and services ### 6. An excellent remote work solution for my business **Rating:** 5.0/5.0 stars **Reviewed by:** NavNeet S. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** ITC cloud integration platform providing database driven screen Pops. The ITC cloud apps integrates with back office applications using API's. you can search any internal database and present the findings in a new window. **What do you dislike about ITC Cloud?** basically downside are Security issues. Could sometimes be inflexible. Sometimes bandwidth issues. we can improve - secure the workloads, Data Awareness and protection **What problems is ITC Cloud solving and how is that benefiting you?** basic benefits are Operational efficiency And Reducing complexity and of course improving flexibility. yes it is more productive. we can increase performance using Implement Caching Services . ### 7. ITC CLOUD PRAVEEN **Rating:** 5.0/5.0 stars **Reviewed by:** psr praveen Chowdary c. | Process Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** High flexible and cost effective solution for cloud computing expert to create an access virtualized computing resource over the internet hardware and software tools **What do you dislike about ITC Cloud?** A lower price would always be nice but we don't mind paying for a quality product life cycle management and stream lining our current process deligate task properly **What problems is ITC Cloud solving and how is that benefiting you?** Important of data where is store hosting the storage security of cloud networking increase long term cost lakh of cross organization data sharing can lead to misinform decision making ### 8. ITC Cloud was created to simple and reliable way for Businesses To have a unified **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek S. | US IT Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ITC Cloud?** Best in cloud computing. Amazon web services is a cloud computing platform and a subsidiary of amazon its best known for providing on demand access to computing power **What do you dislike about ITC Cloud?** Data Lose or theft Adta leakage Account of serving Hijacking inseure interfaces and apis deniial of service attack Technology vulnerabilities especially or shared envinronment **What problems is ITC Cloud solving and how is that benefiting you?** ITC Cloud is solving many problems It is very beneficiary for me i am using audio confrencing, contact center workforce, video Confrencing, voip, ucaas Platform ### 9. Save money and time **Rating:** 5.0/5.0 stars **Reviewed by:** April C. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about ITC Cloud?** Being able to send and receive call without the hassle. And assigning auto attendant to route my calls **What do you dislike about ITC Cloud?** Inhave not not experience anybdown time. **What problems is ITC Cloud solving and how is that benefiting you?** The issue of spending epensive monthly payments for international calls. ### 10. ITC Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Syed A. | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about ITC Cloud?** The video Conferencing quality is awesome. **What do you dislike about ITC Cloud?** Product integration with other products is a bit confusing, for example: Integrating with Outlook. **What problems is ITC Cloud solving and how is that benefiting you?** The media quality is excellent even if the network is at low latency. ### 11. Unified communication solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about ITC Cloud?** Companies that care about overall efficiency of business Seamless Experience Safety and security **What do you dislike about ITC Cloud?** Network connectivity dependency and sometimes due to loss of power, going out of services can lead to temporary downtime **What problems is ITC Cloud solving and how is that benefiting you?** It makes it possible to upload and download files, enable us to access and control files remotely as well synchronize files in real time ### 12. Great for large scale communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about ITC Cloud?** Simplifies communication within teams and businesses **What do you dislike about ITC Cloud?** Not great on mobile especially with no reliable internet **What problems is ITC Cloud solving and how is that benefiting you?** Interdepartmental communication - [View ITC Cloud pricing details and edition comparison](https://www.g2.com/products/itc-cloud/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A10%3A42+-0500&secure%5Bsession_id%5D=c11dc37e-2470-4eec-aa3b-2785282eeb78&secure%5Btoken%5D=eb4d4cf20df2d94b0d2bbffac9b60d671fe5161c915bf538b1544c7e16c6dce6&format=llm_user) ## ITC Cloud Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Access** - Browser Extension **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top ITC Cloud Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)