# IT Vortex Reviews **Vendor:** IT Vortex **Category:** [Infrastructure as a Service (IaaS) Software](https://www.g2.com/categories/infrastructure-as-a-service-iaas) **Average Rating:** 4.8/5.0 **Total Reviews:** 25 ## About IT Vortex IT Vortex brings peace of mind to businesses by eliminating tech challenges with streamlined solutions. IT Vortex serves people in various industries from retail to real estate, manufacturing, law firms, utilities, and more. Our IT engineers specialize in: - Cloud Hosting/Infrastructure as a Service (IaaS) - Desktop as a Service (DaaS) - Disaster Recovery/Business Continuity as a Service (DRaaS/BCPaaS) - Unified Communications as a Service (UCaaS) - Security as a Service (SeCaaS) We empower organizations with solutions for - Budgetary/financial obstacles - Being misled by other consultants - Ransomware and lack of security - Aging and dying infrastructures ITV enables IT teams and business owners with peace of mind. We equip them with simplified service and streamlined guidance to optimize their tech for modernization and digital transformations. IT Vortex protects and empowers our clients’ entire IT experience by eliminating middlemen and building the stack with our hands and hearts from the ground up. We own it. We control it. We’ll never leave you in the dark – that’s our promise. Accomplished projects for our championed clients: - Addressed IT sprawl, aging infrastructure, and regular downtime with cloud-based services to have reliable IT, 35% IT cost savings per month, and zero disruption. Leaving cybersecurity, firmware updates, support licenses, and more to IT Vortex – LynRed-USA - Overcame falling behind with outdated hardware and systems by shifting to virtual servers, virtual desktops, and a unified communication system. Resulted in growth from 3 to 25 offices worldwide through increased sales, reduced IT costs, and confidence in their tech, all while improving security. – Nest Seekers, Int. - Tackled the need for upgrades to increase uptime and support future scaling with fully integrated cloud services (IaaS, DaaS, UCaaS, and SeCaaS). Resulted in reduced annual IT expenses by over $30k, 99.99% uptime, and reliability across their entire IT stack, increasing customer confidence and helping partner with more clients. – Amiee Lynn - Accomplished large-scale cross-country relocation with zero disruption, immediate 3-4x increased performance speed across the virtual system, and drastic cost reduction of large IT capital expenditures, maintenance, and IT services. – Tata Chemicals ## IT Vortex Reviews ### 1. Secure and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about IT Vortex?** IT Vortex stands out among other IT solution providers with its affordable and exceptionally secure services. We have found issues on other platforms, but IT Vortex is simple and free of errors. **What do you dislike about IT Vortex?** We can not call on the local number using this platform; this is unfavorable. Some platforms provide calling ability on all numbers, including local, but IT Vortex does not support local calls **What problems is IT Vortex solving and how is that benefiting you?** IT Vortex maximizes productivity through cost reductions, greater security, and higher network reliability. I do not have to worry about IT issues as long as IT Vortex is managing the infrastructure. ### 2. My experience with IT Vortex was great **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about IT Vortex?** What was most helpful was the communication with the engineers. Their knowledge of expertise switching service was painless. IT Vortex compared to my previous competitor, is excellent. **What do you dislike about IT Vortex?** I have no dislikes about IT Vortex. Everything is working well. The software solution is working. **What problems is IT Vortex solving and how is that benefiting you?** IT Vortex solving of VDI benefits the staff by using a web portal to access the network remotely. ### 3. Working with IT Vortex **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle E. | Utilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about IT Vortex?** IT Vortex has fantastic customer service. Always on the ball with fixing all IT issues. The level of expertise of all the employees never ceases to amaze me. They are always implementing the newest systems to make my job better. **What do you dislike about IT Vortex?** I have worked with IT Vortex for many years and have never had an issue or complaint. In my opinion, no changes need to be made to make anything better. I am always happy with the end results. **What problems is IT Vortex solving and how is that benefiting you?** I work a lot with programming mitel VoIP phones for all Churchill corporate apartments. They are always there to assist me with product orders and any issues. Due to the extensive knowledge of IT vortex, the technology always used at my job is top notch and I know it will always be cutting edge. ### 4. Terrific **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about IT Vortex?** They reply quickly, happily, and are always ready to assist. **What do you dislike about IT Vortex?** They are only helpful! They fix all my issues. **What problems is IT Vortex solving and how is that benefiting you?** They help me log in to my computer when I am locked out and they help with all system issues that come up. And they help with all technical issues. ### 5. They are always thorough and do they're best at assisting with all our IT needs **Rating:** 5.0/5.0 stars **Reviewed by:** Elva G. | Operations manager at Nest Seekers, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about IT Vortex?** Always respond in a timely manner and resolve our problems quickly and efficiently. **What do you dislike about IT Vortex?** There is nothing to dislike about them, truly an amazing team. **What problems is IT Vortex solving and how is that benefiting you?** Issues with e-mail, helping with all of our device problems and malfunctions, computer issues, printer issues, everything with our tech ### 6. Very proactive **Rating:** 4.5/5.0 stars **Reviewed by:** Rubens B. | Sales and Acquisitions, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about IT Vortex?** They are always responsive and up to the task. **What do you dislike about IT Vortex?** Can't think of anything that I dislike about it. **What problems is IT Vortex solving and how is that benefiting you?** To me, most cases help determine whether an unknown email received is legit or not. Also some issues with synching foreign addresses to the property listings, etc. ### 7. Extremely high level of service provided by an excellent team! **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn V. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about IT Vortex?** They provide us with security that is second to none, enabling our success. The level of service is exceptional, no matter what the issue, it is resolved in a timely, knowledgeable and professional manner. **What do you dislike about IT Vortex?** There are no downsides to using IT Vortex. **What problems is IT Vortex solving and how is that benefiting you?** IT Vortex handles a wide variety of issues for our company. We are in the hospitality industry which requires systems to run 24/7. We can always depend on the IT Vortex team to keep our systems running seamlessly no matter what time of day or night, whether it is a weekend or a holiday, they are always available to provide immediate assistance. ### 8. The team is super quick and resolves any issue right away! **Rating:** 5.0/5.0 stars **Reviewed by:** Chana F. | AR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about IT Vortex?** They are always on call, very quick and happy to help with any issue that can arise during work. **What do you dislike about IT Vortex?** Nothing, they are truly an amazing team! **What problems is IT Vortex solving and how is that benefiting you?** They solve any issue that comes up, computer freezing, trouble accessing a website, reporting spam, home internet setup and anything else I need resolved! It definitely helps that they are always available right away so that I don't need to waste precious work time if stuck with an issue. ### 9. Fast and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Nabil M. | Real Estate Agent, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about IT Vortex?** Fast response. I like that when I have a question and send an email, someone quickly get back to me to help fix the issue **What do you dislike about IT Vortex?** Overall I am happy customer. It would be great and ideal if I can call a local number and speak with someone fast. **What problems is IT Vortex solving and how is that benefiting you?** It cortex make sure my computer is secured, and has the latest updates, so that I can provide an excellent service to my clients. ### 10. Quick response! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about IT Vortex?** Usually quick response and I've had pleasant exchanges with representatives. **What do you dislike about IT Vortex?** Sometimes being unable to unblock or view blocked emails from my end. Wish there was a quicker way to resolve. **What problems is IT Vortex solving and how is that benefiting you?** Mainly email problems, spam vs not spam, but most importantly, making sure I get my external emails because I do not want to jeopardize a deal due to not receiving emails. ### 11. Love working with IT Vortex. **Rating:** 5.0/5.0 stars **Reviewed by:** Michawl J. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about IT Vortex?** They are always available when I need them. They go above and beyond to fix the issue. **What do you dislike about IT Vortex?** Sometimes they take a while to download a new software because they have to make sure it's compatible with their system **What problems is IT Vortex solving and how is that benefiting you?** Service issues such as being locked out of computer. Every time we want to download software they get it out to all platforms ### 12. Excellent Customer Service by Jose **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about IT Vortex?** Jose's willing-to-help attitude made me ask a bunch of questions to fix the minor computer issues. I called him for one point and resolved the others as well. Way to go, Jose. I wish everyone should have this positive attitude, including me! **What do you dislike about IT Vortex?** Nothing at all. No wait time. He saw my request and replied and tried to solve it quickly. **What problems is IT Vortex solving and how is that benefiting you?** I had Ink Jetlabels to fit with my printing material on the computer. He fixed the letters and made me print on the right size. there were some printer issues, he fixed them ### 13. A+++ GREAT SERVICE! **Rating:** 4.0/5.0 stars **Reviewed by:** carlo a. | Real Estate Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about IT Vortex?** THEIR EMAIL QUICK RESPONSE! AND FOLLOW UP **What do you dislike about IT Vortex?** I HAVE NOTHING REALLY TO COMPLAIN ABOUT HERE **What problems is IT Vortex solving and how is that benefiting you?** MODEM AND INTERNET PROBLEMS MOSTLY ### 14. Consistent and Knowledgable! **Rating:** 5.0/5.0 stars **Reviewed by:** Ian S. | Senior Client Services Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about IT Vortex?** I have been working with the team members from IT Vortex for over a decade. They are always knowledgable and willing to quickly find the solution to any challenge I've had. **What do you dislike about IT Vortex?** I personally have never found a downside to IT Vortex. **What problems is IT Vortex solving and how is that benefiting you?** IT Vortex solves any day to day challenges that I may have. ### 15. Always so quick, friendly, and knowledgeable on any questions or requests! **Rating:** 5.0/5.0 stars **Reviewed by:** Michaela F. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about IT Vortex?** Always so quick, friendly, and knowledgeable on any questions or requests! I appreciate the kindness and professionalism of every individual. Each person gives the same great results! **What do you dislike about IT Vortex?** Nothing! We have never had any issues with the team or service. **What problems is IT Vortex solving and how is that benefiting you?** Everything! Mostly issues with emails, computers, ordering monitors, ordering supplies, they are very helpful! ### 16. Review with Nest Seekers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about IT Vortex?** I like how quickly we get responses that they're working on it. **What do you dislike about IT Vortex?** I understand why the tickets are helpful, but sometimes an issue goes beyond the scope of the ticket and the ticket status becomes confusing. **What problems is IT Vortex solving and how is that benefiting you?** We onboard new agents regularly and it's easy to set them up. ### 17. The IT team is very responsible, very focused on resolving my issues promptly **Rating:** 5.0/5.0 stars **Reviewed by:** yaffa b. | Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about IT Vortex?** All the team members are friendly,helpful **What do you dislike about IT Vortex?** I have no complaints at all! the team is responsive and solution oriented **What problems is IT Vortex solving and how is that benefiting you?** desktop issues, outlook email issues, reporting issues ### 18. IT Vortex is outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Carly F. | Guest Services Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about IT Vortex?** They respond quickly to all requests and are very thorough in making sure your problem is handled. **What do you dislike about IT Vortex?** I cannot say I have any dislikes. Every person I worked with on varying levels of difficult issues has been very helpful. **What problems is IT Vortex solving and how is that benefiting you?** They assist with any connection issues I encounter. They are always quick to respond to any request. ### 19. Each time the service was prompt and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about IT Vortex?** The most helpful things about IT vortex is that they are so patient and see it through until you've gotten the help you need. **What do you dislike about IT Vortex?** In my experience, I have not disliked anything. **What problems is IT Vortex solving and how is that benefiting you?** They helped me solve problems with getting my mitel phone to work, with shipping my work equipment across seas, and assisting me when I could not log into the database. ### 20. Super Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Chani L. | Accounts Receivables, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about IT Vortex?** Submitting a ticket is simple, and someone always responds. **What do you dislike about IT Vortex?** They are not always available to receive my phone calls. **What problems is IT Vortex solving and how is that benefiting you?** Day to Day IT system running and maintenance ### 21. Simple and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about IT Vortex?** The had an answer almost immediately and my problem was solved really fast! I appreciated this type of service. **What do you dislike about IT Vortex?** Everything went really well! No dislikes! **What problems is IT Vortex solving and how is that benefiting you?** I was having difficulties uploading my profile picture at our website. The first impression that a client makes of me is based in that image so it is really important in many ways ### 22. IT Vortex review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about IT Vortex?** Quick and easy, no long wait and understood the process **What do you dislike about IT Vortex?** I don't dislike anything IR Vortex, great IT assistance **What problems is IT Vortex solving and how is that benefiting you?** IF helped me with my Mitel phone, it would not go in the function "Make Busy", and it seemed like the keys were not working properly ### 23. Very prompt **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about IT Vortex?** I love how quick they are to respond to issues and resolve them in a very timely manner. **What do you dislike about IT Vortex?** I have nothing to dislike at this moment! **What problems is IT Vortex solving and how is that benefiting you?** Solving email related issues with my company ### 24. A+ service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about IT Vortex?** Quick to respond to inquire d support issues. **What do you dislike about IT Vortex?** Nothing comes to mind. Happy with all service and support. **What problems is IT Vortex solving and how is that benefiting you?** Microsoft Azure and Outlook mail issues for the company. ### 25. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about IT Vortex?** Very Quick, Efficient, Responsive & Helpful. **What do you dislike about IT Vortex?** None - Very Quick, Efficient, Responsive & Helpful. **What problems is IT Vortex solving and how is that benefiting you?** lol always forgetting and resetting my password <3 - [View IT Vortex pricing details and edition comparison](https://www.g2.com/products/it-vortex/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+08%3A55%3A52+-0500&secure%5Bsession_id%5D=0047b59b-fbcc-4fdf-a43a-e9850be5dfbc&secure%5Btoken%5D=99d5e777fef64ca6c4293bcfed81caa3c7dc004275d1561ed0077333eb6307cd&format=llm_user) ## IT Vortex Features **Solution Provision** - Service Provision - Pay by Usage - System Failover - Off-Site Data Storage - Data Replication **Infrastructure Provision** - Public Cloud - Private Cloud - Hybrid Cloud - Virtual Machines (VMs) - Virtual Networks **Functionality** - Desktop Virtualization - Backend Hosting - Hybrid Desktop Hosting **Management** - Infrastructure Compatibility - Solution Integration - Real-Time Analytics - RTO and RPO Management **Management** - Pay by Usage - Usage Tracking - Performance Tracking **Management** - Admin Console - Solution Integration - OS Compatibility - Cloud Infrastructure Selection **Functionality** - Resource Auto-Scaling **Agentic AI - Disaster Recovery as a Service (DRaaS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Decision Making ## Top IT Vortex Alternatives - [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) - 4.1/5.0 (520 reviews) - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,013 reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - 4.6/5.0 (1,139 reviews)