--- title: IT Portal Reviews meta_title: 'IT Portal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how IT Portal works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 1 scale: '5' date_modified: '2026-07-22' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # IT Portal Reviews **Vendor:** SI Portal **Category:** [IT Documentation Software](https://www.g2.com/categories/it-documentation) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About IT Portal IT Portal Inc. is a comprehensive IT documentation and infrastructure management platform designed specifically for Managed Service Providers (MSPs) who need reliable, scalable solutions for managing their clients' IT environments. Operating across five AWS regions (United States, United Kingdom, European Union, Canada, and Australia), we provide both cloud-hosted and on-premises deployment options to meet diverse compliance and operational requirements. Our platform enables MSPs to centralize and organize critical IT documentation, track assets, manage configurations, and maintain detailed records of client infrastructure. Unlike traditional solutions in the market, IT Portal Inc. prioritizes transparent pricing models without hidden fees, delivers responsive customer support, and maintains a commitment to continuous product improvement based on real MSP workflows. Built by IT professionals for IT professionals, our solution addresses the core challenges MSPs face in documenting and managing complex, multi-client environments while maintaining security, accessibility, and operational efficiency at scale. ## IT Portal Reviews ### 1. IT Portal **Rating:** 4.0/5.0 stars **Reviewed by:** Ralph D. | MPC!, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about IT Portal?** Easily document MSP customers. Find the information I need quickly **What do you dislike about IT Portal?** Sometimes it isn't easy to figure out the terminology and the nomenclature used to identify an object or location. **Recommendations to others considering IT Portal:** Watch as many of the videos as you can. Build a test company while watching the trainings **What problems is IT Portal solving and how is that benefiting you?** Gathering all the documentation, we need in an easy to search and find location. ## IT Portal Discussions - [What is IT Portal used for?](https://www.g2.com/discussions/what-is-it-portal-used-for) - [View IT Portal pricing details and edition comparison](https://www.g2.com/products/it-portal/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A51%3A10+-0500&secure%5Bsession_id%5D=044d0d3b-2b0b-4c94-aff0-d74653fb262e&secure%5Btoken%5D=7a5b84e89aab4682d2c0eee34334b7b88a5cc6be37c27d318bcb442a78032780&format=llm_user) ## IT Portal Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Data Sources** - Software - Spreadsheets - Documents **Generation** - Templates - Automation - Branding - Email Templates - Alerts/Notifications - Document Templates - Customizable Templates **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions - Access Controls/Permissions - Full Text Search **Usability & Access** - Quick Login - Browser Extension - Mobile App Usability - Multi-Device Use - Admin Management - Credential Management - User Management - Policy Management - Data Storage Management - Audit Management - Workflow Management - Password Management - Compliance Management - Secure Login **Knowledge Base** - Q & A - Link Sharing - Searchable **Operations - IT Documentation** - Integrations - Automation - Reporting - Third-Party Integrations - Social Media Integration - Document Automation **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop - Customizable Templates - Change Tracking - Generative AI - Asset Discovery - Password Management - Document Management - Kanban Board - Gantt/Timeline View - Framework Management - Credential Management - IT Asset Management - Security Management - Collaboration Tools - Document Capture - Knowledge Base Management - IT Asset Tracking - Process Management - Templates - Configuration Management - Documentation Management - Checklists - Website Monitoring - Compliance Tracking - Tagging - Project Tracking - Workflow Management - Relationship Mapping - Document Storage - Reporting/Analytics - Dashboard - Knowledge Management - Activity Tracking - Forms Management - For the IT sector - File Sharing - Knowledge Library - SSL Security - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Text Editing - Widgets - Discussions/Forums - API - Live Chat - Activity Dashboard - Calendar Management - Self Service Portal - Communication Management - Catalog Management **Security Measures** - Password Generator - Two-Factor Authentication - Security Audits - SSL Security - Risk Assessment - Autosave & Autofill - Reporting & Statistics - Activity Dashboard - Two-Factor Authentication - Multi-Factor Authentication **Security** - Verification - Role-Based Permission - Public vs Private **Delivery** - Workflow - Schedule - Batch - Compliance Management - Workflow Management **Storage** - Digital Wallet - File Storage - Secure Data Storage - Encrypted Password Storage **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Image-to-Text - Generative AI - Document Generation **Additional Functionality** - Alerts/Escalation - Real-Time Monitoring - Secure Password Sharing - Mobile Access - Single Sign On - Data Synchronization - Audit Trail - API - Alerts/Notifications - Activity Tracking - Password Policies - Security Auditing - Active Directory Integration - AI Copilot - Password Synchronization - Generative AI - Multi-Language - Collaboration Tools - Administrative Reporting - Tagging - Multiple User Accounts - Mobile Alerts - Customizable Branding - Event Logs - Access Controls/Permissions - Biometrics - IP Restriction - Status Tracking - Security Breach Monitoring - Third-Party Integrations - Real-Time Notifications **Communication** - Social Features - Tagging - Upload - Comments **Agentic AI - Document Generation** - Autonomous Task Execution **Additional Functionality** - Customizable Forms - Multiple Format Support - Activity Dashboard - Activity Tracking - Drag & Drop - Digital Signature - Collaboration Tools - API - Search/Filter - Third-Party Integrations - Text Editing - Audit Trail - Approval Process Control - Content Management - Multiple Output Formats - Offline Access - Data Import/Export - Access Controls/Permissions - Forms Management - Data Synchronization - Content Library - Customizable Fields - Multi-Language - Data Storage Management - Contract Drafting - Archiving & Retention - Full Text Search - Interaction Tracking - Contract/License Management - Document Review - Batch Processing - Conditional Logic - Document Management - Document Storage - Template Management - Electronic Signature - Reporting & Statistics - Version Control - AI Copilot - Workflow Automation **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management ## Top IT Portal Alternatives - [IT Glue](https://www.g2.com/products/it-glue/reviews) - 4.6/5.0 (715 reviews) - [Proposify](https://www.g2.com/products/proposify/reviews) - 4.6/5.0 (1,116 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,249 reviews)