I have been using IT Glue for a little over 2 years. Lately i have been giving more attention to the home page of the individual organizations we support, specifically the upcoming expirations which allows us to stay on top of renewals in order to avoid service disruptions. The Recently viewed by you overview comes in handy when you are constantly accessing a particular item within a organization. Also the documents feature is great to keep track of relevant client documentations which needs access by my team members and the ability to see revisions and who made the changes and when is a great way to which documents have updated recently and older dated documents may need review to keep them updated. Review collected by and hosted on G2.com.

I still have not seen anything that i think needs improving. Been using it for a little over 2 years and its still reliable and has never gone down once while I'm using it. Review collected by and hosted on G2.com.

Good solution to documentation. Like it very much Review collected by and hosted on G2.com.

Nothing to dislike. It has many features Review collected by and hosted on G2.com.

Integrations with other tools including Liongard Review collected by and hosted on G2.com.

I like the interface upgrades. Keep that up Review collected by and hosted on G2.com.

Centralized information for all my Clients Review collected by and hosted on G2.com.

Can be hard to maintain all information up tu date Review collected by and hosted on G2.com.

Great product. Does everything we need it to do and more. Review collected by and hosted on G2.com.

No downside for us, we love the product. Review collected by and hosted on G2.com.

The integrations with other Kaseya products are easy to use, and the user interface is great. Review collected by and hosted on G2.com.

I wish passwords could be shared more easily across assets. Review collected by and hosted on G2.com.

IT glue is an essential part of our day to day operations. It allows us to securely store and access documentation and credentials for our customers. It has in built permission levels so the more confidential info can be restricted if needed. It integrates amazingly into Autotask and saves us so much time Review collected by and hosted on G2.com.

Sometimes during busy hours it does get a bit slower and the interface is a bit dated now. Pricing can be high for smaller MSPS Review collected by and hosted on G2.com.

The search function. Simply put it's great to have 3 search options and the search actually properly works. It looks for matching words in titles, descriptions, links,... anything so if you have a vague idea of what you need but aren't sure where it will pull up whatever matches the query.

Then the options to connect search, search in the current tenant or all search are very friendly to use and swap between whilst also keeping your typed info. A seemingly minor point but many software will simply erase or require a whole new search to switch between search ranges. It's very user friendly in that regard.

That and obviously how great it is at keeping things sorta and the interlinking of information so there is always a trail of where it came from and goes to. Review collected by and hosted on G2.com.

The categories are good but due to it's monotone design I and small icons I can often overlook the category I'm looking for. I visualy search first before reading and possibly making the icons a bit more pronounced or distinguished would help speed that up Review collected by and hosted on G2.com.

I like having an organized, shareable KB library. Review collected by and hosted on G2.com.

Browser extension does not work very well Review collected by and hosted on G2.com.

I love how IT Glue provides quick answers with no delays, making it incredibly efficient for my work. This quick response feature is particularly valuable as it ensures I get the needed information fast, supporting my job's technical processes seamlessly. There are no limits on obtaining information, which enhances the overall usability of the platform. The initial setup was straightforward, marked by simple, easy explanations, which ensured a smooth transition from the previous tool. Overall, this contributes to my high satisfaction with IT Glue. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.