Sharing documentation with our customers has worked well. Review collected by and hosted on G2.com.

The Microsoft integration needs work! This used to be fantastic, but is now not so good. Review collected by and hosted on G2.com.

IT Glue has significantly improved the way we document and share information within our team. By keeping everything—such as client credentials, network diagrams, and procedures—in a single location, it has become much simpler to quickly locate what we need. The integrations with Datto RMM and Autotask are also a real time-saver, as they connect devices and tickets directly to our documentation. Review collected by and hosted on G2.com.

The main drawback is that the initial setup requires some effort to configure properly. However, after everything is set up, it becomes a significant time-saver. Review collected by and hosted on G2.com.

Speed, layout, connecting assests and credentials. Ease of search and integrations. Review collected by and hosted on G2.com.

Lack of QR code reader for MFA in credentials. Review collected by and hosted on G2.com.

Quicker page preview views, like for passwords. Review collected by and hosted on G2.com.

Can't filter by location any asset pages with "Tag" fields. Review collected by and hosted on G2.com.

I can have everything in one place, from documents, to password to detailed information about a client's network infrastructure. It has a browser's extension, API, integrations with different platforms, support documentation and KB articles with its own AI assistant. Review collected by and hosted on G2.com.

Some integrations are limited, the extension can be better, and the way used to manage stale configurations is limited instead of options to handle massively Review collected by and hosted on G2.com.

It's great having one place to put everything for our customers - passwords, KBs, configuration details. Review collected by and hosted on G2.com.

Add AI search capabilities and better ways to flag documents (notes on the defect, ability to assign someone to address) Review collected by and hosted on G2.com.

IT Glue keeps everything in one place — credentials, client info, network diagrams, and SOPs are easy to find and update. The folder structure and relationship mapping make documentation logical and fast to navigate, especially when jumping between multiple clients. The search is quick, and integrations with PSA and RMM tools save a lot of double-entry. It’s reliable, well-designed, and genuinely improves technician efficiency day to day. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit slow when loading large client data sets, and the permissions model can be tricky to fine-tune for different roles. The password manager works well, but the browser extension could be smoother. Small things, but overall nothing that stops it from being one of the most useful tools in our MSP stack. Review collected by and hosted on G2.com.

One-time passwords and ease of copying passwords. Review collected by and hosted on G2.com.

I liked the brief period of the side window pop-up for passwords, if you could bring that back that'd be great. Review collected by and hosted on G2.com.

Easy to use and the best feature is that the search will speed up work flow Review collected by and hosted on G2.com.

All i can say is attaching important items can sometimes not show as easy. Review collected by and hosted on G2.com.

IT Glue allows centralizing important company information Review collected by and hosted on G2.com.

It's a very comprehensive tool to leave a bad review. Review collected by and hosted on G2.com.