Competitors like Hudu and such are catching up. Review collected by and hosted on G2.com.

Still would like to see IT Glue work more on the core features instead of the many integrations. Review collected by and hosted on G2.com.

IT Glue is excellent for centralizing and organizing documentation. It makes it easy to store passwords, client information, SOPs, and system details in a structured and searchable way. The linking feature between assets is especially helpful for quickly understanding dependencies across environments, and it improves efficiency when troubleshooting or onboarding new technicians. Review collected by and hosted on G2.com.

The platform can feel restrictive in how documentation is structured, and it sometimes takes extra effort to format information the “IT Glue way.” Permissions and navigation can also get a bit complex in larger environments. Review collected by and hosted on G2.com.

I find IT Glue pretty convenient and easy to use with its intuitively structured design. I primarily use it for MSP customer management, especially for password management, and it helps in keeping a central location for my customers' data. When I create documents directly in IT Glue, they are formatted nicely and presented easily. Review collected by and hosted on G2.com.

Uploading documentation can be a bit weird with formatting. When I create documents natively in IT Glue, they're formatted nicely and presented easily, but if I upload them, they just sit in a folder and can be downloaded. Review collected by and hosted on G2.com.

It is a very efficient app for account management, the information it stores and the OTP are the best. Review collected by and hosted on G2.com.

I have no bad comments about the application. Review collected by and hosted on G2.com.

I use IT Glue for documentation and sharing with customers. I really like the interface, as it allows for ease of access and is overall easy to adjust for my needs. It was really easy to set up IT Glue, especially since we had a guide for initial questions. Also, IT Glue works well with Dayto RMM, which we use together. Review collected by and hosted on G2.com.

More documentation of the actual product Review collected by and hosted on G2.com.

I like that IT Glue allows us to store our documents and sync with other Kaseya platforms. The MyGlue product that comes with it is helpful. I appreciate having an organized place to store all asset info and docs. This helps us be more efficient, provide better responses internally, and reduce repeated documentation. The initial setup was relatively straightforward. Review collected by and hosted on G2.com.

There's no option to bulk edit in the UI. The MyGlue interface feels a bit dated and not very smooth. Integration can be a bit ambiguous. Review collected by and hosted on G2.com.

Good product. Poor customer support and outcome Review collected by and hosted on G2.com.

Customer Service and not being able to resolve issue Review collected by and hosted on G2.com.

I like the ability with MFA inside of the existing password objects. Review collected by and hosted on G2.com.

Search capabilities are still very primitive. Even with the latest AI assistant. Need a better search function like Google webcrawler instead of searching by titles throughout the portal. Not very integrated with asset management without purchasing the feature. Need a Apps & Services section in left pane for encryption key tracking and integration, without having to further customize in other modules. Review collected by and hosted on G2.com.

Haven't really seen anything new, but then again, the product works great as is. Review collected by and hosted on G2.com.

Metatags would be great, and copy paste from Word sometimes works or doesn't work with images Review collected by and hosted on G2.com.

I like that IT Glue centralizes documentation and makes it easy to find and reference information. I also appreciate the amount and type of information we can store and track along with the documentation for SOPs. It's easy to create and edit documentation and see the change history to the documents. The initial setup was fairly simple with the onboarding service. Review collected by and hosted on G2.com.

The password management feature isn’t as robust as dedicated password managers and I’d like to see improvements in this area. Review collected by and hosted on G2.com.