What I like most about IT Glue is its simplicity. It isn’t overly complicated, and it does what it’s supposed to do. Review collected by and hosted on G2.com.

Kaseya Assist isn’t very useful for us at the moment. We use KaseyaOne to access all our apps, including IT Glue, but it’s really frustrating how many new windows it opens. Network Glue also never worked properly for us, and we eventually gave up on it. Review collected by and hosted on G2.com.

Its very easy to use. UI and design of the application works very well and its fluid. Syncing with M365 and Autotask is really useful, adds a large amount to your workflow and helps with documentation. Review collected by and hosted on G2.com.

Their is no native integration with Entra App Registrations. More integrations with Entra/Intune/Azure would be something I want to see in the future. Review collected by and hosted on G2.com.

What I like best about IT Glue is how it centralizes documentation and makes information easily accessible for technicians. Passwords, configurations, SOPs, network information, and client documentation can all be organized in one place, which greatly improves efficiency and consistency across the team. Review collected by and hosted on G2.com.

The platform can become cluttered if documentation standards are not maintained consistently. Search functionality and navigation can occasionally feel slower or less intuitive than expected, especially in larger environments with a lot of stored information. Review collected by and hosted on G2.com.

Easy platform to quickly bring information together from Autotask and Datto RMM. Linking information to assets is very valuable quickly find information.

This improves the customer support towards our customers on daily basis. Review collected by and hosted on G2.com.

It feels like the development is going very slow where not very much notable changes are seen in the past year. Review collected by and hosted on G2.com.

I like how IT Glue has become our central area for all IT documentation. It makes finding critical information fast and easy, which improves efficiency, reduces troubleshooting time and helps us work more effectively. Review collected by and hosted on G2.com.

My main criticism is that performance can occasionally be slow. I'd also like to see more flexibility in customisation and reporting. Review collected by and hosted on G2.com.

ITG is a great central location for all kinds of documentation and a password vault, to name just a couple of examples. We use this tool alongside Autotask PSA, and it helps keep everything organized in one place. Review collected by and hosted on G2.com.

The only downside I’ve found with this tool is the monthly cost per license/user. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue is great for centralizing documentation and keeping everything organized in one place. It makes it easy to store passwords, configurations, and client information in a structured way, which saves time when you need to find something quickly. The integrations with other tools also help keep data consistent, and overall it improves efficiency and reduces the risk of missing or outdated information. Review collected by and hosted on G2.com.

IT Glue can feel a bit slow at times, especially when loading larger organizations or navigating between sections. The search function isn’t always as precise as you’d like, which can make finding specific information frustrating. It can also take some time to set up and maintain properly, and without consistent documentation habits, things can become outdated or cluttered. Review collected by and hosted on G2.com.

Centralized documentation for clients, passwords, and assets with strong organization and easy access for technicians. It improves efficiency and standardization across environments. Review collected by and hosted on G2.com.

Search can be inconsistent, and the UI can feel a bit cluttered at times. Pricing is also on the higher side compared to alternatives. Review collected by and hosted on G2.com.

I use IT Glue for documenting our processes and procedures as well as specific information for our clients. I appreciate how it helps us find where information is, and it allows us to stay in our PSA and RMM, making our techs more efficient. I like the ease of use, and I really enjoy the integration with PSA and RMM and the ability to create SOPs on the fly, which has shortened the time to resolution. The initial setup was also easy for us. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.