IT Glue provides an excellent centralized documentation platform for managing client environments, passwords, configurations, and procedures. The organization and search functionality make it easy for technicians to quickly access critical information, improving efficiency and consistency across the team. Review collected by and hosted on G2.com.

While the platform is very feature rich, some areas of the interface can feel slow or overly complex at times. Initial setup and documentation standardization can also take significant effort, especially when onboarding large or existing environments. Review collected by and hosted on G2.com.

The best part of IT Glue for us is using it to build and follow client runbooks. It sets a clear standard for our team, ensuring everyone follows the same best practices and has instant access to exact client procedures without guessing. Review collected by and hosted on G2.com.

Honestly, I dislike how employee password vaults are handled. While IT Glue is great for documentation, managing personal or employee password vaults feels less seamless and smooth than using a specialized password manager. Review collected by and hosted on G2.com.

I like the redesigned interface. and the barcode scanning capability. Review collected by and hosted on G2.com.

They can improve search speed and the pricing structure flexibility. Review collected by and hosted on G2.com.

It keeps everything in one place so I’m not digging through old folders or spreadsheets for passwords and SOPs. The search is fast, and the fact that it links everything together saves me a ton of time when I'm trying to get stuff done. Review collected by and hosted on G2.com.

Sometimes the search pulls up too much irrelevant stuff if you don't use exact keywords. It can be annoying when you're in a rush and have to sift through old versions of docs to find the current one. The notification system is also a bit of a mess. Review collected by and hosted on G2.com.

I really like the universal search feature in IT Glue; it's a big one for me. It helps me find related information and narrow it down to a specific client, which is really handy when dealing with client-specific issues. The customization options with flexible assets are a great plus too. I also appreciate the ability to share documents publicly with clients, as it enhances client interactions. The @relate function within documents is another standout feature, making it simple to relate items and cross-reference documents. Overall, I've been using IT Glue for years, and it's a really amazing platform. Review collected by and hosted on G2.com.

The quick notes in IT Glue are very handy, but they have zero versioning control. If someone accidentally deletes a note, you can't restore it unless you have an export of it. Review collected by and hosted on G2.com.

I appreciate using IT Glue for asset tracking with the configuration core assets and for securely storing internal and customer passwords and documents. The ability to customize the Apps & Services templates really stands out to me because it allows us to fully tailor data recording to our business needs, making the product more useful than what we previously used. I love how the configuration items section solved many of our issues by letting us track and manage both physical and virtual assets, and setting expiration dates helps us manage product replacement and renewal processes more effectively. The integrations with Datto RMM and AutoTask boost our productivity, making the ecosystem easier to use. I found the setup and migration to IT Glue very easy and intuitive, with the import CSVs facilitating a fast move from our previous system. The training material from Kaseya University is also very helpful and informative. The ability to integrate our stack of services for better productivity was a major reason we switched. Review collected by and hosted on G2.com.

I believe the checklist feature could be more refined. I would like to see the feature developed to allow restricting who can create and modify checklists within a customer's site to meet our company rules for checklist and SOP creation. Review collected by and hosted on G2.com.

I use IT Glue for storing all documentation related to client organizations, as well as for password management and rotation, which is really helpful. I love using the phone app 'Fusion' to access passwords quickly when I'm on-site at client organizations. I enjoy the ease of use and integration of IT Glue, especially the integrations between Datto RMM and IT Glue. The initial setup was simple, and IT Glue is only as good as the data we input. I find the overall functionality meets our needs well. Review collected by and hosted on G2.com.

The phone application 'IT Glue' could use some revamping. If I close the phone application for more than a day, I am forced to reauthenticate each time the app opens. It would be 10x better if the app utilized face recognition after the initial login. Review collected by and hosted on G2.com.

Clean, well-organized documentation structure. Flexible Assets allow for highly customizable documentation. The search is fast, and the centralized password management is convenient. The Auto SOP Generator is a great feature that helps create documentation quickly and encourages better standardization. The CSV password import process is also nice, since it simplifies migrating from a different system. Password sharing and the Lite user type are great for sharing passwords and information with end clients. Review collected by and hosted on G2.com.

Bulk editing and large-scale maintenance can be time-consuming, but I can’t really imagine how a change to address that would be implemented. More workflow automation, along with stronger document review and approval features, would be valuable. Review collected by and hosted on G2.com.

What stands out most about IT Glue is how effectively it centralizes and organizes documentation. It makes it easy to access critical information quickly, improves team collaboration, and helps standardize processes, which saves time and reduces confusion. Review collected by and hosted on G2.com.

One downside of IT Glue is that it can feel a bit rigid and sometimes slow, especially when navigating large datasets. The search and organization features aren’t always as intuitive as they could be, and pricing can be a concern for smaller teams. Review collected by and hosted on G2.com.

Ok, this one is crazy. The documentation is solid, password management is straightforward, and everything feels quick and fast to use. Onboarding is easy, the AI is simple to work with, and it integrates with pretty much every platform you can imagine. It even has myglue, so you can give your customer their own password management portal. Review collected by and hosted on G2.com.

Nothing, really—it’s been great. The only thing I’d suggest is making the MyGlue portal creation a bit more automated. That’s it. Review collected by and hosted on G2.com.