I find IT Glue to be a time-saving tool with well-organized notes. It saves a lot of case data from previous cases, and I love that it stores information from previous years. The feature to create different workspaces is the best. Additionally, the initial setup was user-friendly and easy to use. Review collected by and hosted on G2.com.

I find IT Glue lacking when using in the AVD environment. It's a bit slow compared to local usage. Review collected by and hosted on G2.com.

I find IT Glue to be a time-saver for agents by preventing the need to waste time researching, as the case notes are easily saved by a previous agent and can be used by another agent, even years later. It was quick to learn and use in an efficient manner, which helps increase team productivity. Review collected by and hosted on G2.com.

Interface could be more user-friendly. Review collected by and hosted on G2.com.

IT Glue is constantly improving integrations and features. The speed of the platform is awesome and helps my team access data quickly to get our customers fixed up and working fast. Review collected by and hosted on G2.com.

Clients with multiple locations are harder to organize. Currently we are only able to separate the passwords into folders for each location. Having the ability to break out the top level data into sub-levels by location and/or department would be huge for us. Review collected by and hosted on G2.com.

Ease of entering documents and data for documentation Review collected by and hosted on G2.com.

Complexity of creating the initial customer for onboarding Review collected by and hosted on G2.com.

I love being able to use it for password management and for storing documents. Review collected by and hosted on G2.com.

The browser add-in still needs a bit more work. That said, I can see they’re working toward a desktop app. Review collected by and hosted on G2.com.

I like the integration into Kaseya one and sync across all Kaseya products. Review collected by and hosted on G2.com.

There is no AI search within IT Glue and it’s not had much innovation since it was released Review collected by and hosted on G2.com.

The ease of use of adding passwords and documents. Review collected by and hosted on G2.com.

Easily finding documents when searching. Review collected by and hosted on G2.com.

ITGlue is great for MSPs looking to centralize and format their documentation. Review collected by and hosted on G2.com.

ITGlue comes configured for MSP use right off the bat, it also integrates with many 3rd party tools making it a great source of information Review collected by and hosted on G2.com.

The recent Smart Audit Feature is really good Review collected by and hosted on G2.com.

Can't say much, but keep up the good work guys. Review collected by and hosted on G2.com.

The documentation stored in 1 area gor easier access across different departments Review collected by and hosted on G2.com.

It's difficult to track if all information is up to date Review collected by and hosted on G2.com.