1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [IT Care Center Discussions](https://www.g2.com/products/it-care-center/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2bc4986aa9260b59708beb3d345d46c/it-care-center.png "Product Avatar Image") ](/products/it-care-center/reviews) [ IT Care Center ](/products/it-care-center/reviews) (1)5.0/5 IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and employee experiences. ITSM - ITCC IT service management (ITSM) is designed to make everyone’s life better, creating better service and support experiences throughout your organization. IT team members can easily intake, manage, and resolve IT issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated ITSM platform—this results in “better, faster, cheaper” operations and outcomes. ESM - Extend the proven ITSM capabilities to other business functions – such as Human Resources (HR), Facilities, Finance, and Legal – using an enterprise service management (ESM) approach. Apply the service management best practices and enabling technology to all the service and support needs across your organization to deliver improved, consistent operations and better business outcomes, including superior employee experiences. Help Desk- Not every organization needs an ITSM tool; you might only need to manage service and support interactions better. To help, ITCC Help Desk provides IT support teams and the end-users they serve with best practice capabilities for submitting and handling IT issues and requests – from end-user-empowering self-service and workflow automation to knowledge management and the analytics and reporting management needs to improve support operations and outcomes. MSP - If your organization serves multiple customers – perhaps as a managed service provider (MSP) – ITCC’s white-label managed services solution provides the capabilities and domain separation it needs to manage multiple clients in a single platform. ITCC contains all the service and support capabilities your MSP needs and additional tools such as contracts management, time billing, and customer-focused performance management, analytics, and reporting. Show More * * * ### 100.0 Nps Score Already have IT Care Center? ### All IT Care Center Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is IT Care Center used for? ](/discussions/what-is-it-care-center-used-for) What is IT Care Center used for? 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