---
title: iSupport Software Reviews
meta_title: 'iSupport Software Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 22 reviews by the users' company size, role or industry to
  find out how iSupport Software works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 22
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# iSupport Software Reviews
**Vendor:** iSupport Software  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 22
## About iSupport Software
iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted.





## iSupport Software Discussions
  - [What is iSupport Software used for?](https://www.g2.com/discussions/what-is-isupport-software-used-for)

- [View iSupport Software pricing details and edition comparison](https://www.g2.com/products/isupport-software/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-15+05%3A59%3A42+-0500&secure%5Bsession_id%5D=a9c4f58c-f301-49fd-b9c3-2745d810b246&secure%5Btoken%5D=7056ac69e4f81dea3c78fb4c3ea1765a3da3b5bade3a3d47340cbb358425ee80&format=llm_user)

## iSupport Software Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top iSupport Software Alternatives
  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (280 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (963 reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,291 reviews)