--- title: iSupport Software Reviews meta_title: 'iSupport Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how iSupport Software works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 22 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # iSupport Software Reviews **Vendor:** iSupport Software **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 22 ## About iSupport Software iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted. ## iSupport Software Reviews ### 1. It’s user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jigna P. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about iSupport Software?** It's user friendly, also through iSupport you get the access to view the latest notifications also in case of queries you can raise tickets and so much more **What do you dislike about iSupport Software?** Overall the platform is good, there's nothing i don't like about it **What problems is iSupport Software solving and how is that benefiting you?** HR , IT and expenses related queries ### 2. Easy to use and best features **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay I. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about iSupport Software?** Isuppprt is ticket handing tool is which help to maintain the issue raised and incident as well as service. The main and good thing about it is the user friendly UI and the efficiency as as well as it is very easy to find a ticket in there are lots of filter feture. **What do you dislike about iSupport Software?** As far as I used Isupport there is nothing to dislike about it. On top of it has the Jira service management and account security is the best it is required to change your password after every month. **What problems is iSupport Software solving and how is that benefiting you?** It helps me to track of my issues and also help me to get the status of it, where it is stuck what is works and what mail chain is currently going on it all things I can be monitore through the Isupport. ### 3. Features of the isupport **Rating:** 5.0/5.0 stars **Reviewed by:** Prince K. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2022 **What do you like best about iSupport Software?** Isupport is very best software which help you to track record for the issue's, tickets and perticular error which being solve through multiple teams. The best thing is the tracking which help you get all updates of it where the ticket is and which team holding it right now. **What do you dislike about iSupport Software?** Some times it lag little bit but rather than that nothing to dislike about the Isupport and also there are too many feature which really can improve the company standard support and ticket solving speed. **What problems is iSupport Software solving and how is that benefiting you?** It really help me to track the all activities of the ticket and also kept the proper track of the working details like which team did the work on it as well as what kind of work. ### 4. Ticketing Software for Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Junaid K. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2022 **What do you like best about iSupport Software?** I have been using isupport for a while, the best thing i liked about isupport is it generates a ticket id. The ticket id is a unique 10 digit alphanumeric characters upon searching it, we can view the whole ticket. **What do you dislike about iSupport Software?** Isupport provides a chat feature. In this chat feature, we can send messages to any person listed on it. But they can recieve the message only if they are online. If they are offline, after coming online they cannot see the message. **What problems is iSupport Software solving and how is that benefiting you?** Isupport has helped us to manage our customer's queries and complaints. We can configure the email id on which the customer send email, so that the ticket is generated along with a ticket id. The ticket id helps us in tracking the ticket information. Isupport provides many features on it software which is many helpful to its users ### 5. isupport software review **Rating:** 5.0/5.0 stars **Reviewed by:** Christine M. | warehouse and logistics coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about iSupport Software?** Overall its an awesome product that delivers a tried and tested ticketing system. **What do you dislike about iSupport Software?** is that some of the configuration settings can be difficult to locate. Other than that, I have only feature requests for future versions. **Recommendations to others considering iSupport Software:** If you are supporting external customers with SLAs then this product is great. If you are supporting internal customers then this product can be difficult to wrap your head around but it can work and work well. **What problems is iSupport Software solving and how is that benefiting you?** You can Log a ticket in less than 2 minutes and integrates with e-mail so you get your e-mail notification to start working on the ticket or as a user with updates on what has being done. ### 6. iSupport ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Robert W. | Technical Support Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2019 **What do you like best about iSupport Software?** iSupport is easy to submit tickets to and it sends a response back when the ticket is created **What do you dislike about iSupport Software?** The instructions on customizing the iSupport interface is a little vague so I still haven't figured out how to do things I want to as far as my personal dashboard **What problems is iSupport Software solving and how is that benefiting you?** Again, we use it as a ticketing software so tickets come in to the main queue and then get sent to the appropriate person or people needed. ### 7. Great Software, Great Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan G. | Research Assistant, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2014 **What do you like best about iSupport Software?** As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system. Our favorite part of iSupport is the support from the company. I've learned not to submit a support ticket to iSupport unless I am ready to work with them to fix it. They call generally within minutes of submitting the ticket, ready to take care of us, whether the issue is critical or not. I've been called several times out of the blue just to make sure everything is running and to give any feature requests on things we feel have been missing. **What do you dislike about iSupport Software?** Our biggest gripe is the mobile site does not work well with Windows Phone and most everyone in our department uses one. There have been a few features in the past we have wanted that were not available. However, their support site has a feature request section where I have seen a lot of things get implemented. **Recommendations to others considering iSupport Software:** We started with a list of features we wanted out of a helpdesk solution. We went from a list of 100 down to just by figuring out what companies handled those features out of the box. iSupport was the easiest to install and configure. We found another solution that had more of the features we were looking for but the difference in implementation was going to be enormous. Plus, iSupport has added a ton of features and is always adding more. **What problems is iSupport Software solving and how is that benefiting you?** We've had issues with tracking, accountability, and lenghty wait times in the past. iSupport brings all the information on an incident into one place. This gives management the ability to see what all is hanging out waiting to be done, and at the same time gives support reps the ability to collaborate. Not being in the office all the time, it is easy to pull up another rep's incidents and take care of them when a rep has some downtime. This keeps everyone working together and taking care of incidents faster. ### 8. Great software ! **Rating:** 5.0/5.0 stars **Reviewed by:** Rosemarie D. | Network Engineer, Medical Practice, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2014 **What do you like best about iSupport Software?** The ability to customize the software modules to meet the needs of your particular environment is one of the best features. **What do you dislike about iSupport Software?** We haven't come across any feature that we dislike. **What problems is iSupport Software solving and how is that benefiting you?** We migrated from another software to iSupport to provide the ability to more accurately track our customer incidents and hours worked. Some of the many benefits we are enjoying are the integration between assets and customers, the ability to dynamically scan assets and attach them to customers and incidents for more accurate record keeping, the reporting features are great as well. The Hierarchy templates allow us to properly route customer requests that involve multiple individuals and stages. Also, the ability to auto create incidents for assets such as routine server inventory means important tasks like these will not slip through the cracks. ### 9. Great Service Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Steve Y. | Chief Technology Officer, Education Management **Reviewed Date:** January 27, 2014 **What do you like best about iSupport Software?** Every feature of this software can be turned on or off and usually can be customized. What this means is that organizations are able to make this product fit their business needs and processes. It also allows for organizations to gradually implement features over time to make sure that they have a successful service desk implementation. **What do you dislike about iSupport Software?** There is not much to dislike. The software can be overwhelming because of the myriad of features and options available. But this software comes with the most comprehensive administrative manual I have ever seen, allowing users to look up answers to questions. iSupport has the most amazing support staff and have been able to work with us to answers questions and assist us with issues. This staff will be around after the sale to help. They have a very refreshing commitment to customer service. **What problems is iSupport Software solving and how is that benefiting you?** Our immediate goal was to simplify support for our customers. That goals was immediately realized when we launched iSupport in our organization. Now our focus is shifting to putting most IT knowledge and processes into iSupport so that we can offer a one-stop shop for our customers. ### 10. We are a new reseller **Rating:** 5.0/5.0 stars **Reviewed by:** Keith H. | President, Business Supplies and Equipment **Reviewed Date:** January 24, 2014 **What do you like best about iSupport Software?** Software is Flexible and easy to manage. We have been able to design the layouts to fit our business needs. **What do you dislike about iSupport Software?** There is a definite learning curve, but this is not a big disadvantage. With flexibility comes complication. **What problems is iSupport Software solving and how is that benefiting you?** Communication with vendor is tracked; much less likely to "drop" something ## iSupport Software Discussions - [What is iSupport Software used for?](https://www.g2.com/discussions/what-is-isupport-software-used-for) - [View iSupport Software pricing details and edition comparison](https://www.g2.com/products/isupport-software/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A57%3A57+-0500&secure%5Bsession_id%5D=96b4b8bd-e7e9-402e-a963-19dd0a5e4781&secure%5Btoken%5D=6969f18a1e5dcfd2f96aca651c42a29e664995a57fd4fecfdc12b2b343b60dab&format=llm_user) ## iSupport Software Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top iSupport Software Alternatives - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (282 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)