--- title: iSupport Software Reviews meta\_title: 'iSupport Software Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how iSupport Software works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # iSupport Software Reviews & Product Details iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted. * * * Seller [iSupport Software](https://www.g2.com/sellers/isupport-software) Discussions [iSupport Software Community](https://www.g2.com/products/isupport-software/discuss) Languages Supported English Overview by Daren Nelson (Entrepreneur, Angel Investor, CEO at iSupport Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/isupport-software/pricing) ## Top-Rated Alternatives [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(297) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/isupport-software/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 4 months [Log in to unlock pricing and user insights](/login) ![Matthew L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew L.") ML Matthew L. Business Analyst Mid-Market (51-1000 emp.) 10/28/2021 "iSupport is a good helpdesk solution for routing tickets between various dept." 4/5 What do you like best about iSupport Software? The routing logic for tickets makes it easy to assign tickets to the right people and ensure that the proper people are notified. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? I've found building out reporting viewed to keep tabs on various ticket queues can be time-consuming and something frustrating Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? A help desk system that would support routing tickets between various internal groups and that supported good workflow management of those tickets Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 12/2/2020 "Help Desk ticket/workflow management" 4/5 What do you like best about iSupport Software? Very complete package, able to customize workflows, notifications, etc. Stable platform. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? Complexity of features creates complexity in configurations. Support is great at walking through any needs though. Review collected by and hosted on G2.com. Recommendations to others considering iSupport Software: It is a complete package. Use their support for any questions and to add new features, they are great. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Help Desk support tickets, asset management, change management. Provides a means to track and resolve user tickets and provide better customer service. Review collected by and hosted on G2.com. Show More 9/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/25/2021 "Excellent Service Management Tool" 3.5/5 What do you like best about iSupport Software? Isupport is fully customisable, it is used to standardise processes and controls. It helps us to view dashboards, metrics and KPIs Review collected by and hosted on G2.com. What do you dislike about iSupport Software? No, i dont dislike anything about this product. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Incident Management, Ticket Tracking, User Work Review, Time can be measured of a ticket Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Paul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul B.") PB Paul B. IT Support Analyst I Information Technology and Services Mid-Market (51-1000 emp.) 12/13/2018 "Great software, but still needs work!" 4/5 What do you like best about iSupport Software? Software has a great ticket management system and asset database including scanning of equipment, pretty flexible and customizable, great technical support! Review collected by and hosted on G2.com. What do you dislike about iSupport Software? It seems like I have to dig to find things that should be easy to access, reporting is not easy to run and find the things you need. Review collected by and hosted on G2.com. Recommendations to others considering iSupport Software: Great attitude of support and sales, easy to work with! Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? We use the software to keep track of machines which was not monitored as well as it should have been. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tonia W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tonia W.") TW Tonia W. Information Technology Application Specialist Enterprise (\> 1000 emp.) 2/23/2017 "Easy to use, intuitive software" 3.5/5 What do you like best about iSupport Software? We use this software in my company. It is easy to use, has a minimum learning curve, and has lots of power behind it. The ease of routing, resolving, or returning tickets with just a few clicks is a great plus for me! I love that we can create templates of responses so that when something like spam comes across, it's easy to give the directions to the customer on what to do. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? I wish it was easier to create the qualifying fields and that there was a phone app for folks to use where they could take a pic of their screen from their phone and attach it to the ticket. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? quicker response time, tracking problems to see trends. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Bryan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan S.") BS Bryan S. Senior Solutions Architect Mid-Market (51-1000 emp.) 1/17/2017 "A customizable support system that is useful once learned." 3.5/5 What do you like best about iSupport Software? The best thing about isupport is the ability to make custom views and filters. For instance, I have my view setup so I can see when the case was opened, the priority,, product, and the customer. I also set it up so if any case has not been updated for 5 days it will turn red notifying me that I need to update the customer. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? I dislike that it is internally used. This means that if I wanted to look at a few cases from home I have to remote into my work computer because it is hosted by our own network. This means that isupport is more vulnerable to crashes, glitches, and overall slowneess based on the load on the servers. Review collected by and hosted on G2.com. Recommendations to others considering iSupport Software: If you have a fast internal network with good servers and a small support team then this support system will most likely work for you. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? We used this to solve the issue of gathering metrics for cases and allows for a neatly organized stack of cases to your liking. This makes it easy to distinguish which cases are owned by team member, level of support, and how many cases you have. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shivam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivam A.") SA Shivam A. Application Administrator Enterprise (\> 1000 emp.) 2/26/2016 "user friendly and best interface" 4/5 What do you like best about iSupport Software? Its design inspired by Facebook , so you'll find it interesting to work. it's easy to customize and allow you to add multiple functionalities. This software support all ITIL concepts and easy to implement the ITIL rules. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? Deployment. you can't copy and paste from dev to prod. Everything needs to do it manually. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Support tickets for internal IT team Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 7/22/2015 "Great for customer services" 3.5/5 What do you like best about iSupport Software? The UI is quick and easy to learn, and it helps manage customer service emails brilliantly. I like how simple it makes responding to email and handling organization of customer incidents. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? Voicemails get added as an attachment, which has to be downloaded. I simple in-app .wav file would be ideal, and the ability to name that file would also help a lot. Eventually every time I downloaded one it just said something like VoiceMail.wav (928). This was very frustrating. Review collected by and hosted on G2.com. Recommendations to others considering iSupport Software: Easily the best tool on the market. Would absolutely recommend to anyone who has a team handling a lot of customer service every day. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Helping customers learn to work our system and handling technical difficulties they might have. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Abdullah T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdullah T.") AT Abdullah T. IT Specialist Government Administration 1/28/2014 "Overall happy but would like to see improvements on existing features" 4/5 What do you like best about iSupport Software? The software serves its purpose, although it has more feautures than we utilized, it provides more flexibility for an organization. The customer support, especially the online support is what I appreciated the most. There was a desperate time we needed to get in touch with support but just with a few clicks I had someone knowledgeable and helpful work with me to alleviate the issue. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? The user interface needs a makeover. The feedback I get from customers that actually have to login to the social site to enter a ticket has repeatedly mentioned the frustrating interface. Starting with the categories to the left, as they drill down to choose the appropriate category, the find that there is no confirmation of selection and leaves them wondering if by clicking the category actually took. Then after entering a description for the ticket, they don't realize there are additional fields to fill out below, the window contains a very thin sidebar that they have to drag down to discover the addtl fields. Finally after filling out all the fields, they are lost because they don't see a save button, they have to scroll back to the top and find it at an unusual place (top left). This seemed painful and many customers approached us for help the first time around, and thereafter avoided entering tickets and instead preferred emailing us directly. The mobile site also needs improvement but was used much so isn't a pressing matter. Creating charts for Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? We needed a ticketing system for our users to enter tickets, receive confirmations and respond to them via the ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jason W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason W.") JW Jason W. IT Manager Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 1/27/2014 "Very customizable" 4/5 What do you like best about iSupport Software? it's very customizable. it's very easy to use and deploy. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? Since it's very customizable, you have to take the time and effort to make it what you want it to do. If you don't have that time, you end up just using it as a "notepad." Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Ticket creation is still a manual process Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about iSupport Software? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about iSupport Software ](https://www.g2.com/products/isupport-software/discussions/new) GU Guest User What is iSupport Software used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-isupport-software-used-for) [ View all Discussions ](https://www.g2.com/products/isupport-software/discuss) ## Pricing Options Pricing provided by iSupport Software. ### Incident Management ### Service Desk [ View More Pricing Information ](https://www.g2.com/products/isupport-software/pricing) iSupport Software Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(297) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-isupport-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-isupport-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c880f7a0d09093f6eb16be07641fccc/opentext-service-management-automation-x-smax.jpeg "Product Avatar Image") OpenText Service Management... 4.2/5(72) [ Compare Now ](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-isupport-software) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [What's the best EDI platform for mid-sized enterprises](https://www.g2.com/discussions/what-s-the-best-edi-platform-for-mid-sized-enterprises)[Which technology review platforms offer the strongest industry-specific filtering and comparison tools for vertical sector evaluations?](https://www.g2.com/discussions/which-technology-review-platforms-offer-the-strongest-industry-specific-filtering-and-comparison-tools-for-vertical-sector-evaluations)[Top tools for managing candidate pipelines](https://www.g2.com/discussions/top-tools-for-managing-candidate-pipelines) [Which solution supports agile and waterfall project methodologies?](https://www.g2.com/discussions/which-solution-supports-agile-and-waterfall-project-methodologies)[Best platforms for integrating bug tracking with CI/CD](https://www.g2.com/discussions/best-platforms-for-integrating-bug-tracking-with-ci-cd)[What are the most reliable M&A software platforms based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-are-the-most-reliable-m-a-software-platforms-based-on-reviews-from-long-term-enterprise-users) [Show MoreShow Less](javascript:void(0);)