--- title: iSupport Software Reviews meta\_title: 'iSupport Software Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how iSupport Software works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # iSupport Software Reviews & Product Details iSupport Service Desk helps you to automate incident, problem, change management, reporting, knowledge, asset, end user self help, approval processes, customer surveys and advanced email processing. We leverage your current investments in Microsoft technologies such as Active Directory, SQL, WMI and more. Available for both on premises and hosted. * * * Seller [iSupport Software](https://www.g2.com/sellers/isupport-software) Discussions [iSupport Software Community](https://www.g2.com/products/isupport-software/discuss) Languages Supported English Overview by Daren Nelson (Entrepreneur, Angel Investor, CEO at iSupport Software) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/isupport-software/pricing) ## Top-Rated Alternatives [ ![BMC Helix ITSM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "BMC Helix ITSM") BMC Helix ITSM 3.7/5(296) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ View All Alternatives ](https://www.g2.com/products/isupport-software/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 4 months [Log in to unlock pricing and user insights](/login) ![Michael J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael J.") MJ Michael J. IT Systems Engineer Retail Mid-Market (51-1000 emp.) 7/20/2015 "GWI Help Desk SOftware" 2.5/5 What do you like best about iSupport Software? The Core software works as intended for Help Desk Ticket creation and monitoring. Change Control tickets workflow has aided us in creating a better environment for processing of changes to our environment. The web based GUI makes it accessible virtually anywhere. Review collected by and hosted on G2.com. What do you dislike about iSupport Software? Software can be difficult for searching and managing accessibility during Internet Explorer Upgrades. Report generation could be made better through more data mining layout and capture,. Review collected by and hosted on G2.com. What problems is iSupport Software solving and how is that benefiting you? Expanding to a larger Help Desk Enterprise and Change Control Process. Needed a more robust system Review collected by and hosted on G2.com. Show More Response from Daren Nelson of iSupport Software [Editedit](https://www.g2.com/survey_responses/isupport-software-review-53599/official_response/edit) Michael, Thanks for taking the time to review iSupport! We appreciate the positive comments. Please be sure to check out many of the search enhancements we have made in 14 and 14.5, we are always trying make it easier to search iSupport. I am not sure exactly what you are talking about regarding "accessibility during IE upgrades'. You are always welcome to talk with support @ 360-397-1099 about any questions you have and if you need to submit a feature request please visit mysupport.isupport.com and let us know what you would like. As you maybe aware 14.5 was just released and over 90% of the new features were suggested and voted in by our existing customer base. I will also have someone follow up with you directly to be sure all your questions are addressed. Thanks again! Daren Nelson Founder/CEO Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about iSupport Software? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about iSupport Software ](https://www.g2.com/products/isupport-software/discussions/new) GU Guest User What is iSupport Software used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-isupport-software-used-for) [ View all Discussions ](https://www.g2.com/products/isupport-software/discuss) ## Pricing Options Pricing provided by iSupport Software. ### Incident Management ### Service Desk [ View More Pricing Information ](https://www.g2.com/products/isupport-software/pricing) iSupport Software Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM 3.7/5(296) [ Compare Now ](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-isupport-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") Jira Service Management 4.3/5(991) [ Compare Now ](https://www.g2.com/compare/jira-service-management-vs-isupport-software) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9c880f7a0d09093f6eb16be07641fccc/opentext-service-management-automation-x-smax.jpeg "Product Avatar Image") OpenText Service Management... 4.2/5(72) [ Compare Now ](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-isupport-software) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which business entertainment services offer clear expectations and verified reviews without complex implementation?](https://www.g2.com/discussions/which-business-entertainment-services-offer-clear-expectations-and-verified-reviews-without-complex-implementation)[What are the best tools for combining event marketing with content marketing?](https://www.g2.com/discussions/what-are-the-best-tools-for-combining-event-marketing-with-content-marketing)[What sales gamification software actually drives outbound call activity for inside sales teams rather than just adding badges nobody cares about?](https://www.g2.com/discussions/what-sales-gamification-software-actually-drives-outbound-call-activity-for-inside-sales-teams-rather-than-just-adding-badges-nobody-cares-about) [What content curation tools are most trusted by content operations managers in media and education based on user reviews?](https://www.g2.com/discussions/what-content-curation-tools-are-most-trusted-by-content-operations-managers-in-media-and-education-based-on-user-reviews)[OutSystems vs Mendix vs Microsoft Power Apps for a mid-market company that wants to build custom apps without building a full dev team?](https://www.g2.com/discussions/outsystems-vs-mendix-vs-microsoft-power-apps-for-a-mid-market-company-that-wants-to-build-custom-apps-without-building-a-full-dev-team)[Which cloud edge security tools work best for a remote workforce where employees need fast but locked-down access to corporate resources from anywhere?](https://www.g2.com/discussions/which-cloud-edge-security-tools-work-best-for-a-remote-workforce-where-employees-need-fast-but-locked-down-access-to-corporate-resources-from-anywhere) [Show MoreShow Less](javascript:void(0);)