TD
Tom D.
IT Technician II
Government Administration
Enterprise (> 1000 emp.)
"Great Product With Excellent Support"
5/5
What do you like best about Issuetrak?

I like the fact that IssueTrak can be used for so much more than just issue tracking. By using Tasks, you can actually set up workflows. We are thoroughly dependent upon their Asset Management module. We also use the Active Directory module. I have been dealing with software vendors for more than 30 years, and I will tell you that IssueTrak's support team is the best I have ever dealt with. Oh, we have had IssueTrak for 5 years and our IT department services 1000 users. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Reports can be a little tricky too create at time. Also, the Active Directory module was not easy to implement. Review collected by and hosted on G2.com.

Verified User in Telecommunications
ET
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"IssueTrak a Very Flexible and Easy to Use app."
4.5/5
What do you like best about Issuetrak?

I really like that it is very easy to incorporate new workflows and routined work on this tool. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

So far, very little to dislike. It would be nice to have a mobile app (IOS and Android) to access and interact with this application. Review collected by and hosted on G2.com.

ML
Mary L.
Policy Analyst (Detail)
Government Administration
Mid-Market (51-1000 emp.)
"3+ years as an Admin. 10 Admin-level users. ~100 ticketing users"
4.5/5
What do you like best about Issuetrak?

Reporting, Ease of Set-up, Excellent Customer Support .............................................................. Review collected by and hosted on G2.com.

What do you dislike about Issuetrak?

Forms could be more customizable (i.e. - more customizable fields) Review collected by and hosted on G2.com.