IssueTrak allows us to manage our support requests along with managing and tracking our assets. One key area where IssueTrak has helped us is to monitor when equipment needs to be replaced. It also helps to share information across the helpdesk users. Review collected by and hosted on G2.com.

The GUI is a little dated compared to other products and it would be nice to see some additional mobile features. Review collected by and hosted on G2.com.

The automated inventory of computers. Web-based interface that works great on mobile devices in the field. The custom reporting for end of year inventory is critical. Review collected by and hosted on G2.com.

We wish there was a way to search for printers and inventory the automatically. Review collected by and hosted on G2.com.

The reporting available is a nice feature. Also the knowledge base section is very user friendly. Review collected by and hosted on G2.com.

At the present time I don't have a dislike. Review collected by and hosted on G2.com.

It allowed us to keep in contact with merchants and customers, tracking the issues from start to finish Review collected by and hosted on G2.com.

There was a bit of time used upon starting the program, we had to employ some part time data entry team in the beginning of the process Review collected by and hosted on G2.com.

Being able to customize using your own company logo on the main start up screen. Review collected by and hosted on G2.com.

Every website that i go into has some kind of a ticker-tracker of how many has logged in to the site. IssueTrak does has this option or not available at all. Review collected by and hosted on G2.com.

Email capabilities, ties to Active Directory and web login. Review collected by and hosted on G2.com.

Reports can be difficult to produce without much SQL knowledge. Review collected by and hosted on G2.com.

the pricing structure is fair and the software is easy to implement. Review collected by and hosted on G2.com.

reporting in issuetrak is cumbersome and difficult. Review collected by and hosted on G2.com.

Ease and customization of the interface. Reporting tools for managers Review collected by and hosted on G2.com.

Not suited to serve as a marketing workflow tool Review collected by and hosted on G2.com.

Many options for configuration enabled a well-received and effective implementation of the system. Very user-friendly as we have received a 94% end-user satisfaction rating since roll-out. Review collected by and hosted on G2.com.

Printing so that you get a full view of individual issues is problematic. Can do a huge dump to an Excel spreadsheet, but that is bulky and unmanageable. If I know a particular issue is going to be reviewed, I'll do a screen capture using Snagit, but that doesn't always print in a friendly format (if the issue has a lot of notes or tasks). Review collected by and hosted on G2.com.

It is easy to use, quick to set up and adjust to meet our needs. We like being able to create task workflows to allow different sets of tasks for differing paths to completed tasks. Support is always friendly and quick, with a vast selection of FAQs that can answer most of the common questions to situations that come up Review collected by and hosted on G2.com.

It would be nice to have an ability to have issues auto assign to person filling out the issue. Reports are not as user friendly as we would like I find it easier to run SQL to get many of the answers that I seek, but I am more comfortable in that then working through the predefined set up of IssueTrak. Review collected by and hosted on G2.com.