Being able to customize using your own company logo on the main start up screen. Review collected by and hosted on G2.com.

Every website that i go into has some kind of a ticker-tracker of how many has logged in to the site. IssueTrak does has this option or not available at all. Review collected by and hosted on G2.com.

Email capabilities, ties to Active Directory and web login. Review collected by and hosted on G2.com.

Reports can be difficult to produce without much SQL knowledge. Review collected by and hosted on G2.com.

the pricing structure is fair and the software is easy to implement. Review collected by and hosted on G2.com.

reporting in issuetrak is cumbersome and difficult. Review collected by and hosted on G2.com.

Ease and customization of the interface. Reporting tools for managers Review collected by and hosted on G2.com.

Not suited to serve as a marketing workflow tool Review collected by and hosted on G2.com.

IssueTrak is a user friendly helpdesk tool when you are in a moderate-paced business and need access to issues. There are features that include status updates, assignments, reporting, auto generated reporting, multii-task functionality.

For our company, we have a small IT Department and we are responsible for a variety of areas. The Quick Pick configuration has been great because all we have to do is select it and the basic form/information is automatically loaded and assigned to that responsible person. We use tasks when a particular issue or project requires input from multiple people or multiple steps. We also have pre-generated report functions setup which can send a weekly report to each "assignee" so they will know what their issues are for the following week. Review collected by and hosted on G2.com.

I would love to see the search screen re-designed in more of a drop down column spreadsheet type filter option where we could have the ability to filter based on specific data (assigned, date, issue type, etc.) Review collected by and hosted on G2.com.

We have been utilizing Issuetrak for over years now. Our initial reason for purchase was so that we could utilize it as an issue/bug tracking database for our application development team. We then expanded it into our Helpdesk system and now we serve over 1000 users, across multiple locations, averaging about 3000 tickets a month. Issuetrak is a scalable product that can grow with your company and is flexible in design that it can meet the various needs of an organization. Review collected by and hosted on G2.com.

Although the reporting feature has most of the summary reports needed, it would be nice to have some trending reports for issues. For example, top ten issues based on a date range. Another report would be an overall dashboard report, which can include KPI's that are setup within the system. Review collected by and hosted on G2.com.

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults. Review collected by and hosted on G2.com.

Reporting is difficult at times. There is no easy view to recap issues in a printable format. I like to have this when reviewing open tickets with my team. The mobile functionality seems limited, but they developed some more recently that i have not yet evaluated. I would like to see some development around unassigned tickets concept. Perhaps a Queue where tickets are auto-assigned based on priority or agent work load and skill? Also, configuring advanced features - like quick picks and associated defaults - is cumbersome. Review collected by and hosted on G2.com.