Issuetrak is a highly versatile tool that we have been able to adapt to many paper processes in our company They have done a wonderful job at re-vamping based upon customer input, and continue to craft a better product.

Support and service is out of this world. Review collected by and hosted on G2.com.

Limited flexibility in a few ares, but these are being worked on. Review collected by and hosted on G2.com.

fit for purpose -

Simple vs overly complex

Semi intuitive

Highly scalable (regarding user volume) Review collected by and hosted on G2.com.

user display names vs user IDs

Group ID vs Group Names

** both are problems when performing searches and building reports.

Messaging is per instance - ideally messaging (outbound eMail notices) would be per inbound eMail address not per instance.

Difficult to implement SLA funcationality Review collected by and hosted on G2.com.

The overall UI is professional looking, without being BORING.

Declaring "rules" allows us (the users) to control the outcome of major processes of a helpdesk system. Review collected by and hosted on G2.com.

Character limitations of any sort; the content rich editor is way too elementary. Review collected by and hosted on G2.com.

At its core it is meant for Help Desk, but with good configuration can be used to track internal work flows. Review collected by and hosted on G2.com.

The permissions per user and group are not as detailed as needed at times. Review collected by and hosted on G2.com.

ability and ease of tracking cases for internal purposes Review collected by and hosted on G2.com.

not linked to salesforce would like to have integration Review collected by and hosted on G2.com.

Fast response, intuitive interface makes it easy to use Review collected by and hosted on G2.com.

Customization can be limited, but we haven't had too many problems with this. Review collected by and hosted on G2.com.

It tracks the issues very nicely. I am able to stay organized time wise with my entries. Review collected by and hosted on G2.com.

Nothing, no complaints about this product at all. Review collected by and hosted on G2.com.

Ease of use and integration with Active Directory Review collected by and hosted on G2.com.

Not enough email alerting and closed loop correspondence with end user. Review collected by and hosted on G2.com.

Simple to use and maintain, and it is very flexible. Not a lot of work to maintain or upgrade the software. A lot of flexibility, as well as a good training site that offers good ideas on usage of the site for different applications. Review collected by and hosted on G2.com.

I don't think that the mobile version is that great. I'd love to see a true iOS/Android interface to deal with the system that actually takes advantage of touch and not just a minimalist web version. Also would love to be able to scan barcodes with it to aid in Asset Tracking. Review collected by and hosted on G2.com.

It allowed us to keep in contact with merchants and customers, tracking the issues from start to finish Review collected by and hosted on G2.com.

There was a bit of time used upon starting the program, we had to employ some part time data entry team in the beginning of the process Review collected by and hosted on G2.com.