---
title: IssueCentre Reviews
meta_title: 'IssueCentre Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how IssueCentre works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 2
  scale: '5'
date_modified: '2026-04-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# IssueCentre Reviews
**Vendor:** IssueCentre  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About IssueCentre
IssueCentre offers helpdesk solution with an online ticketing system.




## IssueCentre Reviews
  ### 1. Very user friendly ticketing system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Siddhesh K. | Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2023

**What do you like best about IssueCentre?**

The best thing about it is that they give a free trial and a free version. This is a cloud-based ticketing system for all sizes of businesses. It allows us to set up a customized workflow. Reporting also looks good—ease of use. ease of implementation.

**What do you dislike about IssueCentre?**

Looks like the self-service portal will add benefits for the customer. Another thing I can say social media integration will help it to grow widely.

**What problems is IssueCentre solving and how is that benefiting you?**

This is helping us to manage issues reported by customers. Reporting is also very easy.

  ### 2. IssueCentre review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2024

**What do you like best about IssueCentre?**

Its userfriendly interface to navigate the application

**What do you dislike about IssueCentre?**

More options to describe the issue and show in the summary

**What problems is IssueCentre solving and how is that benefiting you?**

For logging iin the issues and get their resolutions



- [View IssueCentre pricing details and edition comparison](https://www.g2.com/products/issuecentre/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-06+20%3A57%3A57+-0500&secure%5Bsession_id%5D=1d92c1f7-2e41-4e7d-b5e7-529f942ff735&secure%5Btoken%5D=8a4cee002cab584fa229c180404b0d128d4ea3e0be35b96c814e37ccd9df65e8&format=llm_user)

## IssueCentre Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top IssueCentre Alternatives
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