--- title: isolved Reviews meta\_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1320 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1320 scale: '5' date\_modified: '2026-08-09' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### isolved Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [(156 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [(145 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [(139 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [(72 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [(62 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [(58 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [(56 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [(49 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of isolved ##### 1. Helpful Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [ See 156 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ##### 2. Customer Support Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [ See 145 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 3. Ease of Use Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [ See 139 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 4. Response Time Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [ See 72 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it LB Leigh Ann B. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and Reliable: iSolved Gets the Job Done!" What do you like about isolved? We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solut ##### 5. Payroll Management Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it ### 5 Cons or Disadvantages of isolved ##### 1. Poor Customer Support Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "why iSolved works" What do you dislike about isolved? While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 2. Not User-Friendly Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [ See 62 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 3. Not Intuitive Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [ See 58 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 4. Limited Features Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [ See 56 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Sagar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar L.") SL Sagar L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Payroll Management with Dedicated Support" What do you dislike about isolved? There could be improvement in more features and functionality on its payroll portal. ##### 5. Missing Features Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [ See 49 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you dislike about isolved? Sometimes it is difficult to get to the right person to solve an issue. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 8/20/2024 "isolved Review" 4.5/5 What do you like best about isolved? It has so much to offer and helps our clients with so many payroll tasks Review collected by and hosted on G2.com. What do you dislike about isolved? too many updates that sometimes cause outages Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Having everything in one place Review collected by and hosted on G2.com. Show More Response from Mackenzie Cotton of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-10026053/official_response/edit) Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool for your payroll tasks. We understand that frequent updates can sometimes lead to outages, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs. 7/24/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karin S.") KS Karin S. Sales Small-Business (50 or fewer emp.) 4/29/2026 "Easy for team, Great features" 4.5/5 What do you like best about isolved? The deals you get with Isolved are genuinely pretty decent. Review collected by and hosted on G2.com. What do you dislike about isolved? Some of the items on there are a bit overpriced. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It made things easier by helping me understand my benefits. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12697430/official_response/edit) We're glad to hear that you find our deals to be decent and that isolved has made it easier for you to understand your benefits. We appreciate your feedback about the pricing, and we'll take it into consideration for future improvements. Current UserValidated ReviewerIncentivizedSource: G2 invite JZ Jackie Z. Human Resources Business Partner Mid-Market (51-1000 emp.) 5/1/2026 "User-Friendly and Packed with Helpful Answers" 5/5 What do you like best about isolved? User friendly. University has lots of answers Review collected by and hosted on G2.com. What do you dislike about isolved? Can't think of anything I dislike about isolved Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? We have different types of employees with different needs which isolved has helped with Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12730666/official_response/edit) We're thrilled to hear that you find isolved user-friendly and packed with helpful answers! Our goal is to provide a seamless and efficient experience for all users. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Felicia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felicia C.") FC Felicia C. 11/14/2025 "Effective Compliance Tracking, Needs Payroll Optimization" 4/5 What do you like best about isolved? I appreciate isolved for its robust compliance tracking feature. This functionality is essential in helping our company keep up with important documents, ensuring we remain compliant with various laws and regulations. This gives us peace of mind and confidence that we are always adhering to regulatory standards. I also value the diverse solutions isolved offers, including Payroll, Recruiting, Onboarding, and HRIS, which collectively streamline our HR operations. Review collected by and hosted on G2.com. What do you dislike about isolved? I am frustrated with the managed payroll in isolved. We have had multiple off-cycle payroll runs due to errors and overpayments to staff, which disrupts operations and can lead to financial inaccuracies. This aspect of the service could definitely be improved to enhance the overall efficiency and reliability of the platform. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I use isolved for compliance tracking, ensuring our company stays aligned with regulations, and managing payroll efficiently, although we face issues with off-cycle runs due to errors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![ANGELA B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ANGELA B.") AB ANGELA B. Admin Mid-Market (51-1000 emp.) 1/15/2026 "Streamlined Payroll and HR with Room for Reporting Enhancement" 5/5 What do you like best about isolved? I like that isolved is an all-in-one platform that brings payroll, HR, and timekeeping together in one system. This integration makes reporting and compliance more efficient. I also appreciate the improvement in timekeeping and reduction in manual processing and errors. The system provided employee self-service access to pay and tax information, which was very helpful. Lastly, the initial setup was simple for everyone. Review collected by and hosted on G2.com. What do you dislike about isolved? I found the reporting customization to be limited. Exporting custom reports could be improved by offering more formats, fewer restrictions, and a more streamlined export process. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I used isolved for timekeeping, which reduced manual processing and errors, improved reporting and compliance, and provided employee self-service access to pay and tax info. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12218238/official_response/edit) We're glad to hear that you are enjoying the all-in-one platform and the improvements in timekeeping and reduction in manual processing and errors. We appreciate your feedback on the reporting customization and exporting custom reports. We are constantly working to enhance our system and will take your suggestions into consideration for future improvements. Validated ReviewerIncentivizedSource: G2 invite NB Nikki B. Controller Small-Business (50 or fewer emp.) 4/22/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy Punch Adjustments, but Vacation Tracking Isn’t User-Friendly" 1.5/5 What do you like best about isolved? I liked how easy it was to adjust a employees punch in or out. Review collected by and hosted on G2.com. What do you dislike about isolved? Not user friendly for vacation tracking. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Being able to have employees punch in remotely. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Howard Johnson K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Howard Johnson K.") HK Howard Johnson K. Manager Small-Business (50 or fewer emp.) 10/21/2025 "A Reliable All-in-One HR Solution" 5/5 What do you like best about isolved? "What I like best about isolved is how it streamlines multiple HR functions into one plat form payroll, time tracking, benefits, and employee management all in one place. It saves time, reduces errors, and improves the overall employee experience Review collected by and hosted on G2.com. What do you dislike about isolved? So far, I haven't found anything I dislike about isolved. It's been reliable and effective for my needs. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? "isolved is solving the challenge of managing multiple HR tasks across different systems. By consolidating payroll, time tracking, benefits administration, and employee records into one platform, it simplifies day-to-day operations, reduces administrative burden, and ensures greater accuracy. This integration saves time, minimizes errors, and makes it easier to stay compliant ultimately helping me work more efficiently and focus on strategic priorities Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alma S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alma S.") AS Alma S. Accounting/HR Manager Mid-Market (51-1000 emp.) 8/31/2021 "Isolved Payroll and HR" 3.5/5 What do you like best about isolved? They are up to date with the new OBBB requirements for OT. They respond quickly when running payroll glitches occur. Review collected by and hosted on G2.com. What do you dislike about isolved? Timekeeping. Too rigid and timeclocks actually did not work in our building. Also, when they offer to help us see what we can do to take advantage of options they send a sales person who doesn't know the actual functionality. Review collected by and hosted on G2.com. Recommendations to others considering isolved: Our support is provided by the local company called AutoPaychecks out of Grand Junction. The support is amazing. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? ACA approvals. Review collected by and hosted on G2.com. Show More 1/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ky T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ky T.") KT Ky T. HR Manager Mid-Market (51-1000 emp.) 4/13/2026 "Open Enrollment 2026" 5/5 What do you like best about isolved? We use Isolved for everything in our company so I am very familiar with the platform. I also like the fact that I have always been able to reach someone when I need help. Review collected by and hosted on G2.com. What do you dislike about isolved? Too many platforms; FSA, COBRA, Proscreening, Payroll, ACA, Payment, etc. A lot of passwords and different platforms to learn. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I like the fact that Isolved has a solution to all my needs for HR. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite VC Victoria C. HR Manager Mid-Market (51-1000 emp.) 1/30/2026 "Prehistoric Feel and No Mobile App Made It Hard to Use" 1.5/5 What do you like best about isolved? I liked that when I approved pay changes or job changes, the update showed on the screen right away. The downside was that sometimes it was hard to tell whether I had moved too quickly while approving those changes. I also really enjoyed how fast their response rate was. Review collected by and hosted on G2.com. What do you dislike about isolved? It felt very prehistoric compared to other HCMs. The lack of a mobile/app option ultimately turned us away. The web-based app just wasn’t functional for us. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It’s hard to answer. That said, we did enjoy the view of the admin side while processing onboarding, and it was helpful to see that perspective during the process. Review collected by and hosted on G2.com. 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