--- title: isolved Reviews meta\_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1320 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1320 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### isolved Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [(156 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [(145 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [(139 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [(72 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [(70 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [(62 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [(58 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [(56 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [(49 mentions)](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of isolved ##### 1. Helpful Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. [ See 156 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111208&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ##### 2. Customer Support Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. [ See 145 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1110103&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you like about isolved? I like that with isolved, everything is in one place and easy to navigate. I appreciate that I don't have to log into multiple systems to do my job, w ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 3. Ease of Use Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. [ See 139 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109784&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 5.0/5 "isolved is a robust, versatile software platform that performs HR, Payroll, Benefits functionality!" What do you like about isolved? isolved is versatile enough to easily accomplish nearly anything that our clients need for their business. Every single day, we are able to provide ex ##### 4. Response Time Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. [ See 72 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1117605&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it LB Leigh Ann B. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and Reliable: iSolved Gets the Job Done!" What do you like about isolved? We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solut ##### 5. Payroll Management Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1111435&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you like about isolved? I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you like about isolved? I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it ### 5 Cons or Disadvantages of isolved ##### 1. Poor Customer Support Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. [ See 70 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1108443&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "why iSolved works" What do you dislike about isolved? While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 2. Not User-Friendly Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. [ See 62 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112351&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 3. Not Intuitive Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. [ See 58 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1109623&qs=pros-and-cons#reviews) See Related User Reviews LC Lisa C. Mid-Market (51-1000 emp.) 5.0/5 "Wonderful Employee Interaction" What do you dislike about isolved? The two part authentification is confusing our employees KS Kayla S. Mid-Market (51-1000 emp.) 4.0/5 "Highly Customizable System with Plenty of Options" What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure o ##### 4. Limited Features Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. [ See 56 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1112942&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Sagar L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar L.") SL Sagar L. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Payroll Management with Dedicated Support" What do you dislike about isolved? There could be improvement in more features and functionality on its payroll portal. ##### 5. Missing Features Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. [ See 49 mentions ](https://www.g2.com/products/isolved/reviews?filters%5Bsentiment_snippet%5D=1118892&qs=pros-and-cons#reviews) See Related User Reviews ![Suzanne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Suzanne C.") SC Suzanne C. Mid-Market (51-1000 emp.) 4.5/5 "All-In-One Payroll Solution with Excellent Support" What do you dislike about isolved? Sometimes it is difficult to get to the right person to solve an issue. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Revolutionized Our HR Processes, Stellar Support" What do you dislike about isolved? Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once ![Jay C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay C.") JC Jay C. Managing Partner Small-Business (50 or fewer emp.) 6/16/2026 "Consistent Service at a Reasonable Fee" 4.5/5 What do you like best about isolved? You're consistent. Your fee is reasonable. Review collected by and hosted on G2.com. What do you dislike about isolved? You try to add services all the time. You don't handle issues without a lot of hand holding from us. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Payroll and benefits are easy with you. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charlotte H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte H.") CH Charlotte H. Director of Finance Small-Business (50 or fewer emp.) 6/2/2026 "Solid capabilities but clunky UX and weak integrations" 2/5 What do you like best about isolved? We use the iSolved platform, and overall its capabilities are solid. There isn’t much we can’t eventually figure out how to report on or track, and it generally gives us what we need once we learn our way around it. Review collected by and hosted on G2.com. What do you dislike about isolved? The system is clunky. The UX isn't good and generally I haven't found that it integrates well with our other systems, which results in duplicative work. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It serves our needs for processing payroll and payroll-related reporting needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kaitlyn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn G.") KG Kaitlyn G. HR Eecutive Small-Business (50 or fewer emp.) 4/22/2026 "Disappointing Service and Setup Experience" 0/5 What do you like best about isolved? I find isolved to be cost effective, I guess - you get what you're paying for. Review collected by and hosted on G2.com. What do you dislike about isolved? I didn't like the services in general. The customer service is horrible - they are not urgent about anything, and they miss obvious steps that later cause issues. They frequently 'forget' to do things which have a trickle effect. The initial setup was pretty time-consuming; there was a lot I had to do versus their team handling it. There was a lot of manual work instead of automated processes. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I used isolved for payroll, employee onboarding, and hiring. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12673514/official_response/edit) Thank you for sharing your experience with us Kaitlyn. We understand the importance of timely and accurate service, and we regret that we did not meet your expectations. Your feedback is valuable to us, and we would love to work with you to improve this. If you could send us an email at reputation@isolvedhcm.com and we can get these issues escalated. Thank you. Validated ReviewerSource: Organic AH Athena H. Head of Commercialization Mid-Market (51-1000 emp.) 1/15/2026 "Effortless HR & Finance Management, High Recommendation!" 5/5 What do you like best about isolved? I like that isolved is super easy to use and manage. It hosts a lot of information and centralizes all HR and finance needs in one clean, organized platform. I particularly value having the manager view to see all my team's time off requests and approvals, and being able to access all the pay stubs, insurance, and financial documents for tax filings in one place. The initial setup was also super easy and didn't take long to add all the info and go live. Review collected by and hosted on G2.com. What do you dislike about isolved? I think the platform's look and feel could be more modernized even though the functionality works great. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I use isolved for payroll, managing time off requests, tax info, and insurance. It solves HR and finance headaches by centralizing everything in one platform. The manager view for approvals and accessing documents makes managing my team easy. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12219927/official_response/edit) We're thrilled to hear that you find isolved easy to use and that it centralizes all your HR and finance needs. We appreciate your feedback about the platform's look and feel, and we'll definitely take that into consideration for future updates. Validated ReviewerIncentivizedSource: G2 invite CK Christine K. Payroll Specialist Mid-Market (51-1000 emp.) 8/1/2024 "Wonderful Product- Learning more each year!!" 4.5/5 What do you like best about isolved? I like it all and use it all, every day. There is so much that it does...reports are endless, You can write reports, enter payroll, time and attendance, HR, onboarding. WC tracking, just the tip of the iceberg. Customer service with Isolved is very good. Review collected by and hosted on G2.com. What do you dislike about isolved? The only thing I have found that I don't care for is when changes are made behind the scenes at Isolved, sometimes the view of a particular screen will change and I don't find out until I go to that particular screen. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I wasn't here with the previous payroll product so I don't really know what this product solved....what I do know, is that any information I need to pull out of it, there is a way to do so and it is very easy. Review collected by and hosted on G2.com. Show More 11/17/2025 Current UserValidated ReviewerSource: Seller invite ![Barbie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbie H.") BH Barbie H. Human Resources and Payroll Coordinator Mid-Market (51-1000 emp.) 8/15/2022 "isolved" 5/5 What do you like best about isolved? They still cover everything we need in our HR and Payroll departments. They also are constantly improving and rolling out updates which is fantastic! Review collected by and hosted on G2.com. What do you dislike about isolved? We now have one customer service rep, Savanna, and she helps us with everything! We love her so much! Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It helps tremendously with our onboarding process. Also, we love that once payroll has been submitted and reports have been processed, our general ledger codes are already there in the reports. It makes our payroll entries a breeze. Review collected by and hosted on G2.com. Show More 2/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") GB Verified User in Banking Mid-Market (51-1000 emp.) 6/16/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy System to Utilize" 3.5/5 What do you like best about isolved? It’s easy to navigate and quick to learn, making the system practical for everyday use. Review collected by and hosted on G2.com. What do you dislike about isolved? Some functions and features occasionally glitch or “break,” which can be frustrating. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? iSolved makes it easier for me to understand and manage payroll, benefits, onboarding, and other related tasks. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brittany C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brittany C.") BC Brittany C. Director of Client Success Small-Business (50 or fewer emp.) 1/13/2026 "Streamlined HR with Exceptional Onboarding" 5/5 What do you like best about isolved? I like that isolved is self-serve for our employees. They can log in to their portal and update their information, which is convenient. The onboarding process for new employees is very easy with their onboarding wizard. It makes the process very streamlined, especially when we have employees in other states. Knowing the guidelines we have to follow, this platform does it all for us. The initial setup was very easy, and we were onboarded through the entire process with one of their team members. Review collected by and hosted on G2.com. What do you dislike about isolved? Sometimes it's a little hard to navigate to find the exact thing you want in their dashboard. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? iSolved keeps all our employee management in one area, eliminating the need for multiple softwares. Its self-service feature allows employees to update their info easily, and the onboarding wizard streamlines our process, handling compliance for out-of-state employees. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12206522/official_response/edit) We're glad to hear that you find isolved's self-serve feature and onboarding wizard convenient and streamlined. We understand that navigating the dashboard can be a bit challenging at times, and we're continuously working to improve the user experience. Validated ReviewerIncentivizedSource: G2 invite KS Kayla S. HR Specialist Mid-Market (51-1000 emp.) 2/25/2026 "Highly Customizable System with Plenty of Options" 4/5 What do you like best about isolved? There are so many options to be able to customize each system to your company. Review collected by and hosted on G2.com. What do you dislike about isolved? We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure out how to use most of the systems’ quirks on our own with trial and error. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Efficiency! More time in the day to focus on all of the other unplanned HR things that pop up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Deepesh V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepesh V.") DV Deepesh V. Software Engineer Small-Business (50 or fewer emp.) 1/16/2026 Guest users or non-business users of the software, not included in G2 scores. "Intuitive, User-Friendly Payroll and Time Tracking with Responsive Support" 5/5 What do you like best about isolved? What I like most about isolved is how intuitive and user friendly it is. It is easy to navigate makes daily tasks like payroll, time tracking etc easy. Has a good implementation and integrates well with other products and has everything at a place making which allows frequent use and Customer Support is good and responsive and helps whenever there is an issue. Review collected by and hosted on G2.com. What do you dislike about isolved? The isolved UI is not informative and some advance features need training and guidance. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? Helps solve time tracking and many other HR related issues by automating many tasks like payroll processing and time tracking. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12225414/official_response/edit) We're glad to hear that you find isolved intuitive and user-friendly. Our goal is to make daily tasks like payroll and time tracking as easy as possible. We appreciate your feedback about the UI and advanced features, and we will take that into consideration for future improvements. 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