--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1316 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1316 scale: '5' date_modified: '2026-07-27' parent_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews **Vendor:** isolved HCM **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 1,316 ## About isolved isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. ## isolved Pros & Cons **What users like:** - Users find Isolved's **helpful support team** and features immensely beneficial for ease of use and solutions. (156 reviews) - Users appreciate the **wonderful customer support** from isolved, highlighting their responsiveness and ease of resolving issues. (145 reviews) - Users commend the **ease of use** of isolved, highlighting its user-friendly design and responsive support team. (139 reviews) - Users commend the **timely response time** of isolved's customer service, enhancing their overall experience with the platform. (72 reviews) - Users appreciate the **robust payroll management features** of iSolved, making processes seamless and efficient. (70 reviews) - Users value the **comprehensive features** of iSolved, which streamline HR operations and enhance user satisfaction on a unified platform. (64 reviews) - Features (61 reviews) - Efficiency (56 reviews) - Users value the **intuitive and efficient payroll application** of iSolved, ensuring precise management of employee payments. (56 reviews) - Time-saving (56 reviews) **What users dislike:** - Users report **poor customer support** from isolved, citing slow responses and inefficiencies in handling inquiries and issues. (70 reviews) - Users find Isolved **not user-friendly** , citing issues with screen changes and a need for improved design for ease of use. (62 reviews) - Users report that Isolved can be **not intuitive** , with frequent changes complicating navigation and access to features. (58 reviews) - Users feel there is a need for more **features and functionality** in Isolved's payroll portal for improved usability. (56 reviews) - Users express frustration over the **missing features** in isolved, leading to complications and inefficiencies during updates. (49 reviews) - Users find **limited customization** frustrating, particularly in report generation and outdated interface, making tasks cumbersome. (41 reviews) - Navigation Difficulty (41 reviews) - Difficulty (40 reviews) - Users express frustration with the **steep learning curve** due to insufficient training and frequent issues during implementation. (40 reviews) - Complexity (38 reviews) ## isolved Reviews ### 1. Streamlined Onboarding and Integrations With Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about isolved?** Employees being able to preview their checks ahead of time, update their own information, including demographic, tax, direct deposit, life events and life event benefits enrollment, etc. Employees also do open and life event enrollment in iSolved, vs our benefits admin platform. There's a little bit of extra work for me to then transfer that information into the BenAdmin system, but not having to have employees go into a separate (cumbersome and non-intuitive) system and all of the issues and questions that used to generate far outweighs the work I have to do to get the information into the BenAdmin system. I'm hoping in year two iSolved can help me create a report in the system that would be exported into a CVS file that matches the format of the import file required for the BenAdmin system. If I can get that created, that will further reduce time and effort on my part to port the open enrollment information from iSolved to the BenAdmin system. We opted for a one-way integration with the BenAdmin system, so at least no longer have to enter new employees into the BenAdmin system, nor duplicate demographic updates from iSolved into the BenAdmin system. We also opted for the integration with our retirement system, which has GREATLY reduced errors and improved timeliness of the retirement remittances. That integration has been very, very helpful and very worth the cost to get it set up. So far we've been able to "automate" several onboarding tasks (mostly related to demographics, employment, tax, and payroll) which has cut helped streamline that process. We will be working with iSolved in the coming weeks to hopefully incorporate many more of our onboarding tasks into iSolved to further streamline that process. The interface is pretty good. I appreciate the two options for the user interface: traditional menu-driven and the adaptive option. For those using the menu-driven interface, while on first glance it can look overwhelming (particularly for admins) the search bar is key and I use it all the time! (One challenge I've found is trying to help staff navigate either option. I use the traditional interface, so it can be harder to help staff using the adaptive option to navigate the system, simply because I'm not as familiar with it. However, the fact that it's similar to the iSolved APP is helpful, and I can often use the app for guidance when trying to help someone navigate the adaptive version.) Thus far I've not experienced any downtime or really even sluggish performance when using the system; something one doesn't typically consider UNLESS one experiences any issues with downtime or slow processing. Regarding pricing, I do feel like iSolved's pricing is reasonable. It's not the least expensive platform on the market, but it's far from being among the highest priced options. While I think all-in-all it's about the same cost as our prior system, there is so much more functionality that we are leveraging, so think it's been a very good value and worthwhile investment. I don't think I've utilized much of the Ai features, but I can at least speak to the AI chat bot, SAM: I'm able to look up information not just on where to find/how to do something, but I like that it saves my prior dialogues and I can easily go back to them as needed without reinitiating the same dialogue. Lastly, regarding additional pros, iSolved's customer support has thus far been excellent. The response time is typically very quick, whether via email or phone, and I'm typically routed to the correct specialist for help within 24 hours, often much faster for time-sensitive things that may come up, e.g., as we're trying to submit payroll. **What do you dislike about isolved?** The only shortcoming I've encountered so far (and the only reason I didn't give a 10 re: my recommending this to others) is the inability to enter retroactive time-off requests. We pay all of our exempt staff (which comprises the vast majority of our benefits-eligible staff) in advance, so if any of those employees have a sick day during the period in/for which they've already been paid,I'd have to do a manual accrual adjustment. However, I understand iSolved is currently working on advanced accruals and I'm hopeful that will include allowing for submission of retroactive PTO requests. This would better enable to us to fully utilize the functionality for staff to make PTO requests and admin approvals thereof, and allow us to get away from a current spreadsheet tracking system, which of course pis a bit time-intensive and may not pick up / account for everyone's absences, nor when plans change and someone's noted time off on our Google calendar, which is a significant input to our current PTO tracking. **What problems is isolved solving and how is that benefiting you?** Please see comments under what I like about the system for specific problems with workflow and accuracy that isolved has helped us improve. I'm not sure I can specifically quantify the time/cost savings. ### 2. Comprehensive HR Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Megan F. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about isolved?** I really value that isolved covers every area of the employee life cycle, truly living up to their claim of handling everything from hire to retire. It's been very helpful to have attract and hire as a fully integrated tool, allowing recruiting information to flow directly without manual dual entry. Once employees are in the payroll system, we have great leave management capabilities and can effectively off-board an employee, ensuring everything is covered regarding benefits and returning company assets. Additionally, the partner tax service has been invaluable in reviewing all implementation setups, handling all filings and payments on our behalf, and providing great communication and tools to verify tasks are done accurately. The integration team was very helpful, working through a lot of the setup items. **What do you dislike about isolved?** I wish that customer support response times were better in certain areas. I also wish that there was more documentation available on things that can be added to your isolved environment. For example, there's certain reports or pay item calculation options that are available and just not added to partner environments unless you open a ticket and question it. **What problems is isolved solving and how is that benefiting you?** I find isolved invaluable for handling taxes, managing the employee lifecycle from hire to retire, and streamlining recruiting info to payroll, preventing manual data entries. Its features for leave management and offboarding are also very helpful. ### 3. Hr / Operation Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Kodi B. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about isolved?** I have been demoing other sites honestly; this platform feels dated and not user-friendly compared to what is out there, But Workers like DANi RODRIGUEZ CSR | Customer Support Representative Will keep me here. She truly is a part of why you have retention, even if the failure is in how we approached something; she doesn't make you feel that she empathizes with your frustrations and works through them versus matching it. She makes you feel heard, understood, and see things through. **What do you dislike about isolved?** The out date system tends to glitch alot. Commuinications with some departments. **What problems is isolved solving and how is that benefiting you?** I dont think its solving more then being a HRIS platfrom. It is what we payfor and having mulplte business it works well to toggle between. ### 4. Easy Timecards and Onboarding with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh F. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about isolved?** Easy timecards; easy to onboard new employee; employees like app; support has been responsive to questions; perform module helps with performance reviews **What do you dislike about isolved?** no training on the company wide settings and custom reports - for example, how to create a new vacation policy - we would need to ask support for help, which would be easy enough to get, but sometimes you want to know how **What problems is isolved solving and how is that benefiting you?** online timecards are great - employees have an easy avenue for entering time; isolved created a custom report for us that compares an hourly employee's budgeted hours versus the hours on the timecard so we can easily see if someone is reporting outside their normal or if someone simply forgot to enter their hours altogether. ### 5. Flexible Payroll Processing with Top-Notch UI and Support Materials **Rating:** 4.0/5.0 stars **Reviewed by:** Derrick R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about isolved?** Having used other HCMs in the past, Isolved gives you flexibility with how payroll is processed and earnings are taxed. It is so much easier to cater to a wide range of clients each with their unique payroll setup. The UI and support materials around processing earnings and deductions are top of the line! **What do you dislike about isolved?** As a core HCM isolved has several functions, but like any software suite some solutions are locked behind an additional integration with it's own cost. **What problems is isolved solving and how is that benefiting you?** Automating our services for clients- Which was much more difficult in our previous software. Being able to have the system keep track of things eliminates so much overhead and time for our processors. ### 6. Revolutionized Our HR Processes, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about isolved?** I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it really helpful to electronically complete and store all our employee files, as well as manage payroll and benefit enrollment. It saves us so much time versus doing it manually. I like that isolved is always quick to assist and streamline any of our processes and offer solutions, even when we think there might not be one. I also appreciate their great customer service. We have monthly calls with our customer service rep to go through different parts of the system and get updates or ideas for streamlining our processes as we walk through how we use the system today. I value the way they provide solutions quickly and how they are always ready to help with anything taking more time than it should. **What do you dislike about isolved?** Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once a year, so to remember which ones we need to run is sometimes a challenge. We also have to manually merge some of the information on different reports to get what we need. If we could customize the reports that would save a lot of time. **What problems is isolved solving and how is that benefiting you?** I use isolved as our HRIS to complete and store employee files electronically, handle payroll, and enroll in benefits, saving us a lot of time compared to doing these tasks manually. ### 7. Comprehensive All-in-One Platform That Boosts Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about isolved?** I appreciate the comprehensive nature of the isolved platform. Having payroll, HR, benefits, and employee management tools in one system improves efficiency, reduces manual work, and creates a better experience for both clients and employees. **What do you dislike about isolved?** Overall, I have had a positive experience. If I had to identify an area for improvement, it would be continued enhancements to reporting capabilities and system navigation to make certain tasks more intuitive and efficient. **What problems is isolved solving and how is that benefiting you?** Overall, my experience with isolved has been positive. The platform offers a strong payroll and HCM solution with robust features for payroll, HR, benefits, and workforce management. While there can occasionally be challenges that require support or workarounds, the system is continually improving, and the partnership has been valuable in helping meet business and client needs ### 8. Reliable HCM with Intuitive Evolution **Rating:** 5.0/5.0 stars **Reviewed by:** Jaylene O. | Human Resources and Payroll Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about isolved?** I've been using isolved for payroll and HCM needs since 2018, and it has been a cornerstone of our HR operations. The platform has grown with our business, evolving into a comprehensive workforce management solution. Having payroll, time tracking, and benefits enrollment under a single login is a game-changer because the data flows seamlessly, significantly reducing manual entry errors. I've watched the interface become more intuitive, and the reporting tools get more robust. They actually listen to user feedback. isolved offers long-term stability without sacrificing modern features, and after seven years, I still haven't found a reason to look elsewhere. **What do you dislike about isolved?** The only thing I would say that I believe could be improved is developing a solution that helps existing customers implement new changes and understand how they can help them. Sometimes we start and never look back on a product. I have found that the innovative aspect is well ahead of me and my abilities to keep up. **What problems is isolved solving and how is that benefiting you?** Having payroll, time tracking, and benefits enrollment under a single login is a game-changer, with seamless data flow significantly reducing manual entry errors. ### 9. isolved is a great HR solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacey D. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about isolved?** There has been a lot of new changes to the isolved system. AI is present and I really appreciate the chatbot for quick questions and menu searches. **What do you dislike about isolved?** I am still looking for other language options during on-baording. **What problems is isolved solving and how is that benefiting you?** isolved solved our scariest issue in 2017 which was tracking insured employees and sending out the correct forms for ACA compliance. They have lots of reports to help figure out the eligibility of full and part-time staff. It is also helping with staffing. An added feature is isolved Hire which lets me post to many different job boards, and links back to the isolved Hire site. I can contact and set up interviews straight from there. These listings push to our website's hiring tab, Indeed, and Zip Recruiter. You can add other sites for a small charge too. It also integrated our WOTC filings. That information is gathered at the online onboarding. This helped us go paper-free for employee paperwork! ### 10. Cost-Effective HCM with a Strong ATS, but Click-Heavy Workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about isolved?** iSolved is a cost-effective tool that includes features you’d typically expect to find in larger HCM platforms. I also find its ATS intuitive, and it sends job listings to more job boards than I’ve used before. **What do you dislike about isolved?** iSolved has less-than-intuitive workflows, and sometimes things are difficult to find. Often things are very manual and click heavy. It takes time to do things that should be completed in one or two work flows. **What problems is isolved solving and how is that benefiting you?** I work for a small nonprofit that was manually tracking most things before iSolved. We did have payroll software, but it didn’t include any HR capabilities. That led to frequent discrepancies, such as incorrect PTO balances or employees recording time under the wrong time code. iSolved has simplified most of these processes and gives managers a strong set of tools for reporting and analytics. The cost is extremely attractive for a small nonprofit, especially considering the breadth of tools it provides. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved to be a cost-effective solution with intuitive ATS features. We understand your concerns about the click-heavy workflows and will share your feedback with our team for future improvements. ### 11. why iSolved works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about isolved?** iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other. **What do you dislike about isolved?** While iSolved makes many updates and fixes, some of these releases cause other things to break. iSolved does work quickly to resolve problems, but it does affect partners and clients. iSolved can improve on their response time for customer support tickets. **What problems is isolved solving and how is that benefiting you?** iSolved is constantly improving, every two weeks to make a better experience for both customers and clients. Partners can send in ideas on how to better iSolved, which gets taken into consideration into the releases ### 12. Simplifies Employee Management with Minor UI Tweaks Needed **Rating:** 4.0/5.0 stars **Reviewed by:** Peter S. | CISO and Senior Technology Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about isolved?** I like that isolved is easy and fairly intuitive. The platform is entirely managed by isolved, so our company only has to focus on getting the data in there. The single portal format and ease of use make it straightforward for all employees to use, regardless of their skill set or understanding. It provides a unified web portal and app for managing things like time off, payroll details, and benefit enrollment, which is really helpful. **What do you dislike about isolved?** I think there should be better differentiation between a manager's login dashboard and an employee dashboard. Right now, normal employees often run into rejection popups saying they don't have permission to use certain features, which is frustrating. It's easy to click on something that seems accessible but is actually just for managers. **What problems is isolved solving and how is that benefiting you?** I use isolved for managing employee data, payroll, and benefits. It provides a unified portal for checking time off and salary details. It's fairly intuitive, making it easy for all skill levels to use. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved easy and intuitive to use. We appreciate your feedback about the differentiation between manager and employee dashboards, and we will take this into consideration for future improvements. ### 13. Wonderful Employee Interaction **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa C. | HR Admin Asst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about isolved?** I love that iSolved allows employees access to so much of their information. It makes it much easier when completing the payroll and tracking time and punches. Employees can see leave balances, so requesting time off has become less time-consuming. The system is very intuitive, so employees find it easy to use. **What do you dislike about isolved?** The two part authentification is confusing our employees **What problems is isolved solving and how is that benefiting you?** Allowing employees more access will enable us to complete payroll more timely. We save time and money during open enrollment, our employees have access. ### 14. Fantastic Service, Seamless Integrations, and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Jennie C. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about isolved?** The customer service has been fantastic, and the product itself is great. Taken together, it’s a wonderful overall package at a great price point. The integrations have also been seamless and easy to work through. **What do you dislike about isolved?** Currently, I do not have any dislikes due to the quality service. **What problems is isolved solving and how is that benefiting you?** iSolved provides a quick and easy onboarding experience for our new hires and our payrolls run smoothly. ### 15. Streamlined Process, Excellent for Enrollment Management **Rating:** 4.5/5.0 stars **Reviewed by:** Debbie H. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about isolved?** I like that isolved takes away the need for manual processes. The direct submission of enrollments, plan changes, and qualifying events without relying on paper or emails makes things much smoother. It allows both the employer and employees to directly make, track, and submit their elections to the carriers. Plus, the setup has become very smooth over the years. Initially, it was tough, but now it's updated to a point where it's easily done. **What do you dislike about isolved?** We have clients that are in small groups. When the carriers do not allow a file feed with small groups, then you have to use a third-party vendor to submit the enrollments, and there seem to be communication issues with those vendors. **What problems is isolved solving and how is that benefiting you?** I use isolved for direct submission of enrollments, plan changes, and qualifying events. It eliminates the need for manual processes with paper forms, allowing employers and employees to track and submit elections directly. **Official Response from Natalie Nowak:** > Thank you for your feedback. We're pleased that the EDI feeds are beneficial for you and that you have a great working relationship with Heather. We understand your concerns about issue resolution and will work to improve our support process. ### 16. Efficient and Reliable: iSolved Gets the Job Done! **Rating:** 4.5/5.0 stars **Reviewed by:** Leigh Ann B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about isolved?** We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solutions, from basic processing to more advanced services. I would definitely recommend them to any business looking for a reliable payroll partner. **What do you dislike about isolved?** Response times to emails could be improved, as replies can sometimes take longer than expected. However, when I call, someone always answers and helps right away. Also, when pulling reports, there can be a delay and I often have to keep clicking “refresh” until they’re ready. **What problems is isolved solving and how is that benefiting you?** iSolved helped reduce the time and costs associated with payroll processing by providing automated solutions that streamline the process. iSolved is also helping us stay compliant with the latest regulations and laws. ### 17. Effortless New Hire Onboarding—No More Chasing Forms **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph R. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about isolved?** iSolved has one of the easiest new employee on board process. I love that I no longer have to look for forms and organize and file folders. **What do you dislike about isolved?** iSolved is easy to use, but if you make even one mistake when entering a new hire’s information, you may end up having to repeat the entire setup - especially if you enter the wrong Social Security number. **What problems is isolved solving and how is that benefiting you?** It used to be a problem keeping all the necessary tax forms updated and finding the latest revision online. With iSolved, the software keeps that all up to date for you. ### 18. Effortless HR Management with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Moriah R. | Accountant and Payroll specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about isolved?** I love the customer service from isolved. They are always available to help when we need it, from creating reports to answering simple questions. The talent acquisition feature is amazing and has saved us so much time and effort in finding employees that fit our company. The initial setup experience was amazing, with customer service always easy to get ahold of, guiding us through learning the new software. **What do you dislike about isolved?** Some reports are not available to us and have to be made. It is a little frustrating how many times our team or rep changes. We have had a few and just when we know them and are comfortable they change. **What problems is isolved solving and how is that benefiting you?** isolved helps with documentation storage and handles all our payroll and tax needs. ### 19. User-Friendly, Efficient, and Accessible! **Rating:** 5.0/5.0 stars **Reviewed by:** Marietta J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about isolved?** I find isolved very user-friendly, which makes it easy for me to train clients and help them understand the system on their own. This ease of use is valuable because when the platform is simple, clients are more likely to continue doing business with me rather than seeking a more accessible alternative. The initial setup of isolved was extremely easy, and I appreciate that it allows me to go back and make changes if needed. **What do you dislike about isolved?** I dislike that I can't process payroll through the app. **What problems is isolved solving and how is that benefiting you?** I use isolved for timekeeping, scheduling, and I can access it anywhere. It's very user-friendly, making it easy to train clients who then understand it on their own. ### 20. User-Friendly Payroll Access with Room for Cosmetic Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Support T. | Operations Support Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about isolved?** I love that isolved is easy to access and navigate. I appreciate that it's accessible via both app and web, making it convenient for me to get a breakdown of how much money I made, view my payment history, and manage tax information easily. I also like being able to change address details and direct deposit information effortlessly. **What do you dislike about isolved?** I wish Face ID and 2-factor authentication worked a bit smoother and that the app had more color to it to be visually more pleasing. **What problems is isolved solving and how is that benefiting you?** I use isolved to access my w2, payday and direct deposit details, and tax info easily. It lets me view my earnings, taxes, and payment history, and update address and deposit info effortlessly, all through its user-friendly app and web platform. ### 21. Versatile and Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about isolved?** I like the versatility of the program for all clients that use it. I also like the ease of navigating through the program, especially the search bar. **What do you dislike about isolved?** I don't like that when you get an error, it doesn't tell you what it's for. It would be helpful if after an error pops up, it would direct you to the exact area of iSolved that is the issue. **What problems is isolved solving and how is that benefiting you?** iSolved is helping me with managing multiple clients at one time, all in the same system. For the most part, everything system-wise is the same across the board. I like that it's not too different for each company. ### 22. Efficient Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Sara B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about isolved?** I really like the reporting feature in isolved because it helps keep track of information and allows us to easily pull and manipulate reports for different needs across all departments. We can create custom reports in the report writer, which helps us keep track of diversity, bar information for our attorneys, census reports for benefits, and more. **What do you dislike about isolved?** The benefits and paid time off are too closely intertwined with payroll to the point where it's hard to edit something once a payroll has already been processed. **What problems is isolved solving and how is that benefiting you?** iSolved's reporting feature helps automate year-end processes and manual tasks, allowing us to track information efficiently and create custom reports for all departments. **Official Response from Mackenzie Cotton:** > Thank you for your positive feedback on isolved! We're thrilled to hear that you find the layout user-friendly and appreciate the reporting features and customizable information. We understand that timely customer service is important, and we apologize for any delays you may have experienced. We are continuously working to improve our response times and ensure that all our customers receive prompt assistance. It's great to hear that isolved is helping streamline your year-end and quarter-end processes with its reporting feature. We strive to provide solutions that make payroll and other tasks simple and efficient for our users. If you have any specific concerns or questions, please don't hesitate to reach out to our customer service team. We value your feedback and are always here to assist you. ### 23. Empowers Employees and Streamlines Time Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly W. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about isolved?** The best part about isolved is that employees can enter their own time, and managers can approve it. This reduces the time H.R. spends reviewing the timecards. I also like that employees can request time off and view their PTO balance. **What do you dislike about isolved?** The fact that there are so many other options, but we are unaware of them. I only find out about them when I call support with a problem and am told that I do not have access to that. We can't get access to something we don't even know exists. **What problems is isolved solving and how is that benefiting you?** Isolved is assisting in our onboarding and helping us to streamline the process. At the conference in Scottsdale, they taught and offered valuable advice in our onboarding process. They also assisted with our organization chart, pointing out specific problems and explaining why it was not populating correctly. A few little hints went a long way! The changes to come for reporting, consolidating into one reporting area, will be unbelievably beneficial. It will provide ease of use, which I know everyone will appreciate. **Official Response from Natalie Nowak:** > We're glad to hear that isolved has been able to empower your employees and streamline your time management processes. We're constantly working to improve our platform and make sure our customers are aware of all the available options. We appreciate your feedback and will work on better communication about the features and options available. ### 24. Perfect Payroll, But PTO Tracking Still Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Barbara . | Financial manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about isolved?** The payroll part of it is perfect. We enter ours individually **What do you dislike about isolved?** we have a problem with our pto time. It has never been right since we started, so we manually keep track of it. **What problems is isolved solving and how is that benefiting you?** their team is fantastic. whenever you need them they are there and things get done immediately ### 25. Highly Customizable HRIS with Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Caitlyn G. | HR Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** I appreciate the wide range of options and features available in isolved, which caters to our complex needs. The ability to easily reach out to a representative and find a solution to a problem, often at no additional cost, is incredibly valuable. For example, by simply turning on a feature, like the analytics dashboard, we now have access to a wealth of data to present to management, enhancing our decision-making process. I find the system enhancements, such as customizations and integrations with other platforms like Cigna and TIAA, have streamlined operations significantly. The customer support team is outstanding, offering constant updates and ensuring everything during integrations is handled properly. These aspects make isolved a powerful and adaptable tool for our HRIS needs. **What do you dislike about isolved?** Because there are so many different features and options, it can seem kind of complex. The large plethora of features can complicate processes if you do not take the time to fully learn the system. **What problems is isolved solving and how is that benefiting you?** I use isolved to customize our dashboard, streamline benefits administration and retirement contributions, saving multiple steps and hours each week through integrations with Cigna and TIAA. It provides diverse features and easy solutions, like the analytics dashboard, enhancing data presentation for management. ### 26. Solid Platform with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia B. | Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about isolved?** For me, the most helpful part of isolved is having everything in one place. IT streamlines my workflow, reduces duplicate tasks and makes managing employee information much smoother. The customer support is very helpful and now with the AI help I cannot complain. **What do you dislike about isolved?** Our law firm often requests reports that we are unable to generate in isolved. For example, we offer two floating holidays and would like to print a list of all employees that includes their floating holiday balances and whether they have used them. Additionally, during our annual reviews, we experienced a syncing issue with the ‘employee supervision’ field, which required us to call several times for assistance. **What problems is isolved solving and how is that benefiting you?** Isolved has been very effective in streamlining our applicant tracking, pre-screening, and onboarding processes. Having everything at a glance and being able to click to check status is extremely convenient, and we receive an email notification once all steps are complete. The Learn & Grow module has also been very helpful. I have created a ‘New Hire Path’ that includes basic videos from isolved on how to navigate the portal, as well as the option to upload our own webinars for new hires, making onboarding smoother and more engaging **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved helpful in streamlining your workflow and managing employee information. We appreciate your feedback about the reports and syncing issues, and we will work to improve these areas. ### 27. Effortless Payroll Management with Dedicated Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar L. | Human Resources Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2022 **What do you like best about isolved?** I appreciate the intuitive and simple user interface of iSolved, which makes navigation seamless and efficient. The service's dedicated customer support stands out for its invaluable assistance, ensuring that I receive help on every payroll process effortlessly. I also enjoy the streamlined user experience and how easy it is to access each module compared to other platforms. **What do you dislike about isolved?** There could be improvement in more features and functionality on its payroll portal. **What problems is isolved solving and how is that benefiting you?** I find the product streamlines and eliminates payroll issues, offering dedicated customer service which significantly aids my work. ### 28. Centralizes HR and Payroll with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Luz S. | Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about isolved?** I really appreciate the excellent customer service that isolved provides. It's great that it centralizes payroll, timekeeping, benefits, and compliance into one system. I find it helpful that isolved integrates with the majority of our insurance carriers, making things more convenient. **What do you dislike about isolved?** Invoices for all services are not sent for all services in an itemized manner prior to it being ACH. ACA 1095-C coding should be more aligned with IRS requirements. **What problems is isolved solving and how is that benefiting you?** I use isolved to centralize employee data, automate payroll and tax filings, track time and PTO, administer benefits, and support ACA compliance. It solves the fragmentation in HR, payroll, and compliance processes, reducing errors, manual work, and compliance risk, ensuring employees are paid correctly and on time. **Official Response from Natalie Nowak:** > We're thrilled to hear that you find isolved's seamless integration and automation features to be efficient and time-saving. Our goal is to provide a user-friendly experience and outstanding customer service, so we're glad to hear that we've been able to assist you quickly and effectively. ### 29. Effortless Clock-In and User-Friendly App Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Client Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about isolved?** isolve makes the clock in/out process simple and the ease of using the app is nice. I also like the fact that if I leave my current job, I still have access to all my payroll information. **What do you dislike about isolved?** I have had issues of the app not loading on first attempt and it taking two to three attempts to load. **What problems is isolved solving and how is that benefiting you?** the app provides easy access to payroll and payroll history. ### 30. Exceptional Support and Seamless Onboarding for Multi-State Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Joann T. | Director of Finance and Business Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about isolved?** We are a small company (just under 50 W-2 employees) and after Covid we expanded our remote employee base into 7 other states. Adding their platform to help make and keep the handbook state compliant, sending me instructions on how to enroll in new states, and any specific employment communications that need to be made is invaluable. The open enrollment process is made so easy having a dedicated representative (Heather Cannon) who holds several joint meetings with us and our insurance broker so we can be sure the communications made to our employees are proper, the rates are accurate, the full documents are in the portal, and that the reminders are sent by iSolved and not manually done by me. Even our FSA/HSA and Dependent care platforms are with iSolved so it's one stop shopping for my employees. With all of these platforms I use, I am still getting more value than the price I paid with our prior carrier. **What do you dislike about isolved?** The first payroll after transition did not go smoothly. We had a very complicated hourly payroll structure which made it difficult to get hours to compute properly. We have since changed to straight bi-weekly hourly payroll which went off without any problems. **What problems is isolved solving and how is that benefiting you?** Being a multistate employer due to remote workers is a challenge. Their handbook maintenance program and state alerts have helped me feel confident I am communicating the appropriate information to my employees in different states. ### 31. Exceptional Support and Effortless Payroll Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jill F. | Assistant Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about isolved?** Isolved customer service is the very best. I have only positive experiences when I have need help.We have been with isolved since 2017. Their product has made doing payroll a breeze. I use it daily. We use many of their products and has made us staying in compliance with all the changes that happen throughout the year. It is a very intuit product and they also take feedback from the customers to make improvements. **What do you dislike about isolved?** The only downside of isolved is something that no product can do. Get employees to clock in and out correctly. **What problems is isolved solving and how is that benefiting you?** One thing that isolved is solving for me in one of my roles is expense management. It has made reconciling the many credit cards we have so much easier. I'm not looking for receipts since the employee can upload at the time of purchase with all the information needed. **Official Response from Natalie Nowak:** > We're thrilled to hear that you've had such a positive experience with our customer service and that our product has made payroll management a breeze for you. We appreciate your feedback and are glad to hear that our product has helped you stay in compliance and provided an intuitive experience. Thank you for being a valued customer since 2017! ### 32. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Owen J. | IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about isolved?** All features are easy to use, great for payroll and payroll tax filing automatically **What do you dislike about isolved?** Features are too separated and confused features as its names are kind of similar **What problems is isolved solving and how is that benefiting you?** Managing employees is the key of the business, it helps a lot to do so. Whenever I put hired people in the system, Isolved give me pretty straight direction, it is easy to use. And managing tax calculation and filing taxes are great for us to use so that we don't have to file individually in every single payrolls and issue 1099s or W2s on our own. **Official Response from Mackenzie Cotton:** > Thank you for your feedback! We would love to have the opportunity to work with you to help you navigate the categories. Please feel free to contact me at mcotton@isolvedhcm.com. ### 33. Great Platform and Outstanding Support from Our HR and Customer Service Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about isolved?** The platform is easy to use, and the services offered are solid. The biggest highlight for me has been the support we’ve received throughout our first year. Our implementation went very smoothly. Our HR rep, Deb Swift, has been amazing. Our customer service rep, Crystal Castle, has also been great, and the open enrollment implementation specialist, Latavia Barnes, was outstanding. I’ve also worked with other reps at iSolved who were very helpful and assisted me in a timely manner. **What do you dislike about isolved?** Coming from a PEO, the transition to an ASO model has been a bit challenging in a few areas. In particular, some of the tax items have been difficult to set up and complete, and the process has involved delays. Now that we’re about a year into our time with iSolved, the tax setup still isn’t correct, and it has continued to cause delays across various states. We initially signed a one-year agreement, and I reached out several times to connect with someone to discuss a new contract. Instead, toward the end of 2025 we received a standard price increase letter, which I wasn’t happy about, especially since we had only recently started with iSolved and I had been trying for months to speak with someone there about renewing or updating our contract. **What problems is isolved solving and how is that benefiting you?** iSolved has made our transition from a PEO model to an ASO model very easy and I am liking the platform of iSolved and the programs it has to offer us. The HR assistance has also been outstanding and appreciated when I am unsure of how to proceed with a matter. **Official Response from Natalie Nowak:** > We're thrilled to hear that you've had a positive experience with our platform and support team. We appreciate your feedback and are glad that the transition to an ASO model has been smooth overall. We understand your concerns about the tax setup and contract renewal, and we will work to address these issues promptly. ### 34. Friendly, Always-Helpful Cutomer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Moriah H. | HR representative/ Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about isolved?** I love the customer service. Our team is always so friendly and ready to help with any questions or problems we may have. **What do you dislike about isolved?** They have a lot of different add-ons that are hard to know exactly what we need. **What problems is isolved solving and how is that benefiting you?** They are solving all our HR problems. They handle all the taxes and payroll deductions so we don't have to. **Official Response from Natalie Nowak:** > We're thrilled to hear that you love our friendly and helpful customer service! Our team is dedicated to providing top-notch support for all your needs. ### 35. Clean, Easy Dashboard That Makes Payroll and Reporting Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about isolved?** The dashboard is clean and easy to use. It’s simple to upload hours from various time clocks and then process payroll. The reports are straightforward, but they still include all the information I need to ensure employees are paid accurately and that taxes are paid on time. **What do you dislike about isolved?** Nothing at this time. Any small issues we may have had were corrected immediately. **What problems is isolved solving and how is that benefiting you?** The new online chat feature is very convenient, and I always get quick answers. ### 36. Valuable Community & Support, But Navigation Takes Time to Learn **Rating:** 4.5/5.0 stars **Reviewed by:** Angela L. | Vice President of Patient Care Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about isolved?** As a nurse and not necessarily an HR person, I really love the support and references in the iSolved community. There are videos, blogs, articles and more on such varied topics such as navigating change, payroll and tax form updates, state specific information, general information regarding PTO, seasonal workers, etc. I find it a great resource to expand my knowledge base, and connect with other professionals as well. As our payroll vendor, they also try to be very responsive and accommodating with changes we need to make and our questions. we also store employee documents and personnel file documents inside the system and plan to expand this using the tools available. It is great to have a central place to see hire information, status, benefits elected, personnel documents etc in a secure location. i frequently refer to my iSolved account. **What do you dislike about isolved?** Our old payroll system we had one direct contact for all questions about any part of the system, payroll, concerns etc and a direct phone number. iSolved is a larger company and we have an email for questions and concerns but it is not as direct as we were used to. **What problems is isolved solving and how is that benefiting you?** It is our payroll system as well as the place we store our personnel files and documents including all trainings, orientation, safety, evaluations, onboarding docs, everything. This enabled us to have a secure, central electronic location for employee files. We had been on paper before this. We plan to start using some more features this coming year particularly making our onboarding forms electronic as well and having them completed by employees directly. Moving towards more electronic functions has created more efficiencies, one central location, ensured security of the information and freed up time up front as well as later when the documentation was needed. ### 37. Consistent Service at a Reasonable Fee **Rating:** 4.5/5.0 stars **Reviewed by:** Jay C. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about isolved?** You're consistent. Your fee is reasonable. **What do you dislike about isolved?** You try to add services all the time. You don't handle issues without a lot of hand holding from us. **What problems is isolved solving and how is that benefiting you?** Payroll and benefits are easy with you. ### 38. Solid capabilities but clunky UX and weak integrations **Rating:** 2.0/5.0 stars **Reviewed by:** Charlotte H. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about isolved?** We use the iSolved platform, and overall its capabilities are solid. There isn’t much we can’t eventually figure out how to report on or track, and it generally gives us what we need once we learn our way around it. **What do you dislike about isolved?** The system is clunky. The UX isn't good and generally I haven't found that it integrates well with our other systems, which results in duplicative work. **What problems is isolved solving and how is that benefiting you?** It serves our needs for processing payroll and payroll-related reporting needs. ### 39. Disappointing Service and Setup Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Kaitlyn G. | HR Eecutive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about isolved?** I find isolved to be cost effective, I guess - you get what you're paying for. **What do you dislike about isolved?** I didn't like the services in general. The customer service is horrible - they are not urgent about anything, and they miss obvious steps that later cause issues. They frequently 'forget' to do things which have a trickle effect. The initial setup was pretty time-consuming; there was a lot I had to do versus their team handling it. There was a lot of manual work instead of automated processes. **What problems is isolved solving and how is that benefiting you?** I used isolved for payroll, employee onboarding, and hiring. **Official Response from Natalie Nowak:** > Thank you for sharing your experience with us Kaitlyn. We understand the importance of timely and accurate service, and we regret that we did not meet your expectations. Your feedback is valuable to us, and we would love to work with you to improve this. If you could send us an email at reputation@isolvedhcm.com and we can get these issues escalated. Thank you. ### 40. Effortless HR & Finance Management, High Recommendation! **Rating:** 5.0/5.0 stars **Reviewed by:** Athena H. | Head of Commercialization, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about isolved?** I like that isolved is super easy to use and manage. It hosts a lot of information and centralizes all HR and finance needs in one clean, organized platform. I particularly value having the manager view to see all my team's time off requests and approvals, and being able to access all the pay stubs, insurance, and financial documents for tax filings in one place. The initial setup was also super easy and didn't take long to add all the info and go live. **What do you dislike about isolved?** I think the platform's look and feel could be more modernized even though the functionality works great. **What problems is isolved solving and how is that benefiting you?** I use isolved for payroll, managing time off requests, tax info, and insurance. It solves HR and finance headaches by centralizing everything in one platform. The manager view for approvals and accessing documents makes managing my team easy. **Official Response from Natalie Nowak:** > We're thrilled to hear that you find isolved easy to use and that it centralizes all your HR and finance needs. We appreciate your feedback about the platform's look and feel, and we'll definitely take that into consideration for future updates. ### 41. Wonderful Product- Learning more each year!! **Rating:** 4.5/5.0 stars **Reviewed by:** Christine K. | Payroll Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about isolved?** I like it all and use it all, every day. There is so much that it does...reports are endless, You can write reports, enter payroll, time and attendance, HR, onboarding. WC tracking, just the tip of the iceberg. Customer service with Isolved is very good. **What do you dislike about isolved?** The only thing I have found that I don't care for is when changes are made behind the scenes at Isolved, sometimes the view of a particular screen will change and I don't find out until I go to that particular screen. **What problems is isolved solving and how is that benefiting you?** I wasn't here with the previous payroll product so I don't really know what this product solved....what I do know, is that any information I need to pull out of it, there is a way to do so and it is very easy. ### 42. isolved **Rating:** 5.0/5.0 stars **Reviewed by:** Barbie H. | Human Resources and Payroll Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about isolved?** They still cover everything we need in our HR and Payroll departments. They also are constantly improving and rolling out updates which is fantastic! **What do you dislike about isolved?** We now have one customer service rep, Savanna, and she helps us with everything! We love her so much! **What problems is isolved solving and how is that benefiting you?** It helps tremendously with our onboarding process. Also, we love that once payroll has been submitted and reports have been processed, our general ledger codes are already there in the reports. It makes our payroll entries a breeze. ### 43. Easy System to Utilize **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about isolved?** It’s easy to navigate and quick to learn, making the system practical for everyday use. **What do you dislike about isolved?** Some functions and features occasionally glitch or “break,” which can be frustrating. **What problems is isolved solving and how is that benefiting you?** iSolved makes it easier for me to understand and manage payroll, benefits, onboarding, and other related tasks. ### 44. Streamlined HR with Exceptional Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany C. | Director of Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about isolved?** I like that isolved is self-serve for our employees. They can log in to their portal and update their information, which is convenient. The onboarding process for new employees is very easy with their onboarding wizard. It makes the process very streamlined, especially when we have employees in other states. Knowing the guidelines we have to follow, this platform does it all for us. The initial setup was very easy, and we were onboarded through the entire process with one of their team members. **What do you dislike about isolved?** Sometimes it's a little hard to navigate to find the exact thing you want in their dashboard. **What problems is isolved solving and how is that benefiting you?** iSolved keeps all our employee management in one area, eliminating the need for multiple softwares. Its self-service feature allows employees to update their info easily, and the onboarding wizard streamlines our process, handling compliance for out-of-state employees. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved's self-serve feature and onboarding wizard convenient and streamlined. We understand that navigating the dashboard can be a bit challenging at times, and we're continuously working to improve the user experience. ### 45. Highly Customizable System with Plenty of Options **Rating:** 4.0/5.0 stars **Reviewed by:** Kayla S. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about isolved?** There are so many options to be able to customize each system to your company. **What do you dislike about isolved?** We use a Network Partner and sometimes it feels like we don’t get all of the product launches or new feature information. We also have had to figure out how to use most of the systems’ quirks on our own with trial and error. **What problems is isolved solving and how is that benefiting you?** Efficiency! More time in the day to focus on all of the other unplanned HR things that pop up. ### 46. Intuitive, User-Friendly Payroll and Time Tracking with Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Deepesh V. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about isolved?** What I like most about isolved is how intuitive and user friendly it is. It is easy to navigate makes daily tasks like payroll, time tracking etc easy. Has a good implementation and integrates well with other products and has everything at a place making which allows frequent use and Customer Support is good and responsive and helps whenever there is an issue. **What do you dislike about isolved?** The isolved UI is not informative and some advance features need training and guidance. **What problems is isolved solving and how is that benefiting you?** Helps solve time tracking and many other HR related issues by automating many tasks like payroll processing and time tracking. **Official Response from Natalie Nowak:** > We're glad to hear that you find isolved intuitive and user-friendly. Our goal is to make daily tasks like payroll and time tracking as easy as possible. We appreciate your feedback about the UI and advanced features, and we will take that into consideration for future improvements. ### 47. Knowledgeable, Friendly Support Makes Payroll and Reporting Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jolly . | Financial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about isolved?** The customer service team is knowledgeable and friendly. It’s a great software for payroll and reporting, and it makes running reports straightforward. **What do you dislike about isolved?** Sometimes the tax department takes a long time to respond, which can cause delays. **What problems is isolved solving and how is that benefiting you?** Payroll processing, reporting, and taxes. ### 48. Easy to use and would recommend to anyone needing to recruit for a small business **Rating:** 4.5/5.0 stars **Reviewed by:** IJ O. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about isolved?** The software is very easy to use for bulk texting and bulk emailing candidates. It's great that I can automate responses and have candidates automatically moved to fill out an application after sending their resume. Also, the price point is very budget-friendly for a small business. **What do you dislike about isolved?** It's not clear the difference between LinkedIn, LinkedIn organic, and LinkedIn billable. I don't understand why there needs to be three different options for LinkedIn when linking the iSolved application to LinkedIn applicants. **What problems is isolved solving and how is that benefiting you?** iSolved allows me to track all of our applicants in one system. I can categorize each applicant for several different jobs, which allows for simple talent pipeline management. I can also have the hiring managers gain access to different parts of the platform so that it is easy for them to use, and allows for greater security. ### 49. Easy Functionality and Automation That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about isolved?** The ease of functionality and the automation **What do you dislike about isolved?** I wish some item could be clearer, like the "referenced elsewhere" error message. I wish it told you where the item was referenced **What problems is isolved solving and how is that benefiting you?** It is solving manual processes like benefit enrollment, administration and ACA form generation which is saving endless amounts of time and frustration. ### 50. Awesome Customer Service Rep, but Mobile Onboarding Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about isolved?** My customer service rep is pretty awesome. **What do you dislike about isolved?** The onboarding is terrible for new hires using a mobile device. **What problems is isolved solving and how is that benefiting you?** Having our ATS and HR and payroll systems combined into one software provider has streamlined our processes. ## isolved Discussions - [Favorites Reports](https://www.g2.com/discussions/favorites-reports) - 1 comment, 1 upvote - [How can I extract my employee docs for migration to another platform?](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) - 1 comment, 1 upvote - [Has anyone else had troubles with taxes not being paid in 2019?](https://www.g2.com/discussions/15096-has-anyone-else-had-troubles-with-taxes-not-being-paid-in-2019) - 1 comment, 1 upvote - [What is isolved used for?](https://www.g2.com/discussions/isolved-what-is-isolved-used-for) - 1 comment - [What is isolved used for?](https://www.g2.com/discussions/what-is-isolved-used-for) - 1 comment - [View isolved pricing details and edition comparison](https://www.g2.com/products/isolved/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-27+22%3A44%3A10+-0500&secure%5Bsession_id%5D=a8377bd1-3bf5-4d11-a9e7-b4790303debe&secure%5Btoken%5D=8c8387f8f3e5320343c8477caf57b3c663503caef982e2bb594838dc5d9aeb36&format=llm_user) ## isolved Integrations - [AbsenceSoft](https://www.g2.com/products/absencesoft/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Deltek Vantagepoint](https://www.g2.com/products/deltek-vantagepoint/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [iHire](https://www.g2.com/products/ihire/reviews) - [OnShift](https://www.g2.com/products/onshift/reviews) - [OrgChart](https://www.g2.com/products/orgchart/reviews) - [PayrollHero](https://www.g2.com/products/payrollhero/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tapcheck](https://www.g2.com/products/tapcheck/reviews) - [Transamerica Retirement Solutions](https://www.g2.com/products/transamerica-retirement-solutions/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [WinTeam by WorkWave](https://www.g2.com/products/winteam-by-workwave/reviews) - [ZayZoon](https://www.g2.com/products/zayzoon/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## isolved Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Expense Reports** - Ease of Creating Expense Reports - Bank / Credit Card Integration - Smart Categorization - Digital Receipt Management - Employee Reimbursement - Credit Card Integration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Basics** - Interoperability - Performance - Reporting **Basics** - Reporting - Interoperability - Performance **Platform Basics** - Interoperability - Performance **Training & eLearning** - Content Delivery and Tracking - Customer Training - Manager Portals - Content Storage and Management **Operations** - Personnel Management - Talent Management - Regulation and Compliance - Metrics and Reporting - Third-Party Integrations **Platform** - Reward Structuring - Event Management - Workflow Automation - Compensation History - Automated Compliance - Embedded Analytics - Reporting Capabilities - Compensation Data Management - Internationalization **Platform Basics** - Reporting - Dashboard - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Agentic AI - Expense Management** - Autonomous Task Execution - Cross-system Integration **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Content** - Automation - Content Creation - Distribution Features **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - AI Text Summarization **Benchmarking and Equity - Compensation Management** - Benchmarking Data - Pay Equity - Salary Bands **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Logistics** - Integrations & APIs - User, Role and Access Management **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - Continuous Feedback - Requesting Feedback - Public Praise **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Recruiting and Onboarding** - Job Posting **Data** - Dashboards And Reports - Historical Data **Generative AI - Expense Management** - Image-to-Text - Text Generation - Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - Course Marketplace **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Mobile** - Receipt Capture - Mileage Tracking **Platform** - Embedded AI / Machine Learning - Complex Approval Workflow **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Mobile Time Tracking** - Time Tracking **Administration** - PCI Regulation Compliant **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top isolved Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,639 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,035 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - 4.1/5.0 (1,691 reviews)