--- title: isolved Reviews meta\_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1320 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1320 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # isolved Reviews & Product Details Visit Website isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com. * * * Product Website isolved Seller [isolved HCM](https://www.g2.com/sellers/isolved-hcm) Discussions [isolved Community](https://www.g2.com/products/isolved/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by isolved. ### isolved Featured Pricing Starting at $9.00 1 Employee [ View More Pricing Information ](https://www.g2.com/products/isolved/pricing) ## isolved Integrations (19) What do users say about integrations? Verified by isolved [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") AbsenceSoft ](https://www.g2.com/products/absencesoft/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Acumatica ](https://www.g2.com/products/acumatica/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ADP Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Deltek Vantagepoint ](https://www.g2.com/products/deltek-vantagepoint/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Employee Navigator ](https://www.g2.com/products/employee-navigator/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") iHire ](https://www.g2.com/products/ihire/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OnShift ](https://www.g2.com/products/onshift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") OrgChart ](https://www.g2.com/products/orgchart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PayrollHero ](https://www.g2.com/products/payrollhero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PlanSource ](https://www.g2.com/products/plansource/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sage Intacct ](https://www.g2.com/products/sage-intacct/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tapcheck ](https://www.g2.com/products/tapcheck/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Transamerica Retirement Solutions ](https://www.g2.com/products/transamerica-retirement-solutions/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WellSky Personal Care ](https://www.g2.com/products/wellsky-personal-care/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WinTeam by WorkWave ](https://www.g2.com/products/winteam-by-workwave/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZayZoon ](https://www.g2.com/products/zayzoon/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho CRM ](https://www.g2.com/products/zoho-crm/reviews) Show More ![Kaitlyn G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlyn G.") KG Kaitlyn G. HR Eecutive Small-Business (50 or fewer emp.) 4/22/2026 "Disappointing Service and Setup Experience" 0/5 What do you like best about isolved? I find isolved to be cost effective, I guess - you get what you're paying for. Review collected by and hosted on G2.com. What do you dislike about isolved? I didn't like the services in general. The customer service is horrible - they are not urgent about anything, and they miss obvious steps that later cause issues. They frequently 'forget' to do things which have a trickle effect. The initial setup was pretty time-consuming; there was a lot I had to do versus their team handling it. There was a lot of manual work instead of automated processes. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I used isolved for payroll, employee onboarding, and hiring. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12673514/official_response/edit) Thank you for sharing your experience with us Kaitlyn. We understand the importance of timely and accurate service, and we regret that we did not meet your expectations. Your feedback is valuable to us, and we would love to work with you to improve this. If you could send us an email at reputation@isolvedhcm.com and we can get these issues escalated. Thank you. Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 6/5/2026 "Controller" 0/5 What do you like best about isolved? iSolved's customer service is great. They were always quick to respond to issues. Review collected by and hosted on G2.com. What do you dislike about isolved? Our company of 300-500 employees was too big for the software. The programs were created by several different companies and did not integrate smoothly. Their "app" was difficult to use. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? They were helpful in itegrating our human resources and payroll, but the product was clunky. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite EY Emily Y. 11/19/2025 "Challenging Setup and Navigation Issues" 1/5 What do you like best about isolved? At this point I can not think of anything Review collected by and hosted on G2.com. What do you dislike about isolved? I find isolved challenging to use compared to other payroll companies I've experienced. The interface is not user-friendly, making navigation difficult—it was particularly cumbersome having to teach the owner how to use it. Tracking employee time does not work smoothly; it often requires several attempts to delete or change times, which is frustrating. Furthermore, isolved doesn't integrate well with other tools or software that we currently use, leading to compatibility issues. The initial setup was dreadful and overly complicated, taking months with many unhelpful calls, making it hard to simply set up a payroll system for just five employees. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? n/a Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-11978964/official_response/edit) We apologize for the challenges you've experienced with isolved. We appreciate your feedback and will use it to improve our interface and navigation for a better user experience. Validated ReviewerIncentivizedSource: Seller invite ![Dara G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dara G.") DG Dara G. Owner Small-Business (50 or fewer emp.) 1/22/2026 "Poor communication" 0/5 What do you like best about isolved? Many of the reps that answered when I called customer service were lovely. I felt sorry for them that they worked for a company that does not care about it's businesses. Review collected by and hosted on G2.com. What do you dislike about isolved? There were constant errors whether it was paying employees, adding new employees or communication. All vital for success. A mistake every now and then is fine, but every other time is unacceptable. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I used isolved for payroll. They were not successful. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12248371/official_response/edit) Hello Dara, we apologize for the communication issues and errors you experienced. Your feedback is important to us, and we’re actively working to improve. If you’re still encountering issues, please email reputation@isolvedhcm.com so we can escalate this to the appropriate team. Validated ReviewerSource: Organic ![Justin J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin J.") JJ Justin J. E-commerce Manager Small-Business (50 or fewer emp.) 1/15/2026 "Clunky Interface, Limited Satisfaction" 0.5/5 What do you like best about isolved? I use isolved for payroll. The initial setup was quick. Review collected by and hosted on G2.com. What do you dislike about isolved? I think isolved is clunky and the UI could be improved. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? I use isolved for payroll, and it lets employees put in time. Review collected by and hosted on G2.com. Show More Response from Natalie Nowak of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-12218082/official_response/edit) Thank you for sharing your experience. We understand the importance of a user-friendly interface and are committed to making enhancements to improve the overall user experience. Validated ReviewerIncentivizedSource: G2 invite ![Nicholas M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas M.") NM Nicholas M. President Small-Business (50 or fewer emp.) 8/25/2024 "Would not recommend to anyone" 0/5 What do you like best about isolved? There is nothing that I like about iSolved Review collected by and hosted on G2.com. What do you dislike about isolved? iSolved is arguably one of the worst companies out there, I recommend that everyone stay far away from them. To start, the company and communication of their employees is awful. They lock you into a 2 year contract without as much as a mention of it at any point in discussion, and only include it in small writing in the contract, so be prepared to be locked into a minimum of two years. Multiple of their employees are extremely unknowledgeable of the product and basic HR and payroll processes. We kept getting alerts about a missing account number that was needed in the system, and when I called to find out what account number this was, I was told "I am not sure what that number is, so you should be fine". Turns out, I was not fine and am still dealing with tax issues from the state because of their incompetence. Absolutely horrible. Lastly, their user interface of their system is one of the worst things I have ever seen. They boast new updates and better layout, but it is abysmal. It is as if their developers have never considered what would actually be a good idea for a user's experience when they are going through the system. From simple things like needing to change some detail about an employee to processing your payroll, it is clear that they do not care about how inconvenient it is for users to do their daily or weekly tasks. Overall, stay away - they are horrible. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It is helping solve payroll, but barely Review collected by and hosted on G2.com. Show More Response from Mackenzie Cotton of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-10047586/official_response/edit) We're truly sorry to hear about your negative experience with isolved. We strive to provide excellent service and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Your satisfaction is important to us, and we would like the opportunity to make things right. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention. Current UserValidated ReviewerSource: Organic ![Olivia K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olivia K.") OK Olivia K. HR Generalist Mid-Market (51-1000 emp.) 11/20/2024 "Hard to use for end users" 0/5 What do you like best about isolved? The system is user-friendly for admin users. Submitting vacation time is straightforward, and benefit enrollment is easy to complete. Review collected by and hosted on G2.com. What do you dislike about isolved? We have older employees who are not accustomed to using laptops daily since they primarily work on machines. The isolved platform can be challenging to navigate, making it difficult to see how much vacation time is remaining and to view employer messages that need to be signed. Additionally, you cannot begin the onboarding process to obtain an employee ID until the back-end information has been completed. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It helps consolidate all applicants in one place from various job boards, making it much easier to see who is applying for which job. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Mid-Market (51-1000 emp.) 8/13/2024 "Honestly...just kind of meh" 0/5 What do you like best about isolved? The only thing I like right now about isolved are a few key people I want to highlight. Tracy Anderson, Sarah-Louise Warren, Sandra Barnet, and Dianne (I can't remember her last name). Just to be clear- We know they can only do so much and are not the cause of any issues I've experienced. Review collected by and hosted on G2.com. What do you dislike about isolved? The constant silos isolved has created internally. Tracking issues is a nightmare because they get punted off to another "team" then the ball gets dropped. We have our own spreadsheet of issues because they linger or sit in someone's cue. Calling in for help is a challenge because the user is left to the knowledge of whoever takes the call...often they do not know how to do things or have not been trained. Feeds are a constant issue and nothing seems to be intuitive. The employee experience with constant login issues that HR has to support take a lot of time out of our days because the password reset either does not work, they are on some sort of block list, and/or the instructions are not clear. Your system is so bad, even our other vendors grumble about having to work with it. isolved has a reputation out there. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It gives us some reports, onboarding, and HR and payroll core, but I would not say it is intuitive enough to 'solve' a problem. Review collected by and hosted on G2.com. Show More Response from Mackenzie Cotton of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-9999215/official_response/edit) Thank you for sharing your feedback with us. We truly value your input and are sorry to hear about the challenges you've faced. We appreciate your recognition of Tracy, Sarah-Louise, Sandra, and Dianne. We understand the importance of seamless communication and will address the internal silos to improve issue tracking and resolution. Your experience is important to us, and we will work on enhancing our training and support processes to provide a better user experience. We are committed to making necessary improvements to ensure a more intuitive system and smoother operations. Please feel free to reach out to us directly with any specific issues you encounter, and we will do our best to assist you promptly. Thank you for your patience and understanding. Current UserValidated ReviewerIncentivizedSource: Seller invite DJ Dolly J. Mid-Market (51-1000 emp.) 4/19/2024 "Isolved" 1/5 What do you like best about isolved? Isolved is very customizable. I like the calendar view on the timecards. Review collected by and hosted on G2.com. What do you dislike about isolved? The customer service is very dismissive. They do not listen to the issues and refuse to talk on the phone to clarify any questions, especially the 2nd tier help. On multiple occasions I have not heard back for weeks, then it's usually only after I have followed up several times. It seems rare that any questions not immediately answered on the call actually get resolved without several follow up emails from me. I have had cased closed automatically without resolution when I was waiting for an answer from a Isolved tech. The report writer is very versatile, however it is not user friendly. There are many choices for columns that are listed with same or similar titles that actually show different things. You can not tell what options you will have until you start the report. You can not schedule reports. Setting up something new (vacation plans, earnings code, alternate pay rate, ect) all take multiple screens to set up and most of the items are listed with the same name on multiple screens. For example, setting up an alternate pay rate needs to be set up on the Client Management/Payroll/Alternate pay rates screen, and then on the Client Management/Labor & GL/Default Labor Rates screen. There is nothing to tell you where to go next. Even Isolved support does not know all the places to you need to fill in to completely set up something. For example, asking them to set up a vacation plan, I had to go back to the support person 3 separate times before it was actually complete and functioning properly. There is constant turnover in support staff, so no one is actually experienced and knowledgable. We have been through 4 different support reps in 2 years. Our current support rep is dismissive of issues and give us false information because he does not know our account. Several times we have had upgrades that have broken functionality of some of our options. Ex. one upgrade erased the plan options for our Disability and Life Insurance plans. Isolved employees have made changes to our system without consulting anyone from our company. The "new look"/adaptive view has limited functionality. It was rolled out and made default for new employees well before it was ready. The tax wizard still does not work. The tax updates wizard also does not work on Apple products and often crashes in Chrome. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? It processes payroll for us. Review collected by and hosted on G2.com. Show More Response from Mackenzie Cotton of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-9555950/official_response/edit) Thank you for sharing your concerns. We are sorry for the difficulties you've encountered and will take immediate steps to enhance our customer support and address the issues you've raised. 4/22/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Charlene P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlene P.") CP Charlene P. Office Administrator / Manager Small-Business (50 or fewer emp.) 3/27/2024 "One Issue After Another" 0.5/5 What do you like best about isolved? Our rep, Christine W., was nice. That is literally it. Review collected by and hosted on G2.com. What do you dislike about isolved? Our previous payroll provider was recently bought out by iSolved. We transitioned to the new portal in December. Our rates doubled. The personal aspect of a dedicated rep was replaced by a regional team. We had several issues related to taxes. For example, we left mid January and were just notified end of March 2024 that they were unable to process our Philly wage tax for Q4 2024 due to an incorrect tax number. The previous company had no issue, and iSolved was using our existing. I sent multiple emails about this issue and heard nothing back. Also, our year end bonuses were almost a disaster. We we were told everything was fine, and then the last day of the year we were told we needed to wire the money. And I was told the incorrect number. I called back about something else and was told an entirely different number that was almost triple. And their website is clunky. Review collected by and hosted on G2.com. What problems is isolved solving and how is that benefiting you? All they did was create payroll problems at twice the cost. Review collected by and hosted on G2.com. Show More Response from Mackenzie Cotton of isolved [Editedit](https://www.g2.com/survey_responses/isolved-review-9482616/official_response/edit) We apologize for the issues you have experienced since transitioning to isolved. We understand the importance of a smooth payroll process and personalized service. We will investigate the concerns you raised regarding the tax processing, year-end bonuses, and communication responsiveness. Our goal is to address these issues promptly and ensure a better experience for you moving forward. Please expect a follow-up from our team to discuss and resolve these matters. Thank you for bringing this to our attention. Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about isolved? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about isolved ](https://www.g2.com/products/isolved/discussions/new) JP Jessamyn Patterson • Last activity almost 4 years ago Favorites Reports 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/favorites-reports) ![Toni F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toni F.") TF Toni Fernihough • Last activity almost 6 years ago How can I extract my employee docs for migration to another platform? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/31525-how-can-i-extract-my-employee-docs-for-migration-to-another-platform) [ View all Discussions ](https://www.g2.com/products/isolved/discuss) ## Pricing Options Pricing provided by isolved. ### isolved Featured Pricing Starting at $9.00 1 Employee [ View More Pricing Information ](https://www.g2.com/products/isolved/pricing) isolved Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cac7f9ce289eaae52b299fac3ae5ef66/paylocity.jpg "Product Avatar Image") Paylocity 4.4/5(6,155) [ Compare Now ](https://www.g2.com/compare/paylocity-vs-isolved) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_58f21922e25f1cf41919772fd94e79a9/rippling.png "Product Avatar Image") Rippling 4.8/5(13,217) [ Compare Now ](https://www.g2.com/compare/rippling-vs-isolved) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now 4.2/5(4,308) [ Compare Now ](https://www.g2.com/compare/adp-workforce-now-vs-isolved) ##### ##### isolved Features Platform User, Role, and Access Management Payroll Reporting User, Role, and Access Management Administration Payroll Entry Time Off Accrual Direct Deposit Employee Self Service Web Portal Taxes Tax Calculation Tax Filing Automatic Tax Payment [ View More Features ](https://www.g2.com/products/isolved/features) ## 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