isolved Reviews & Product Details

I've been using isolved for payroll and HCM needs since 2018, and it has been a cornerstone of our HR operations. The platform has grown with our business, evolving into a comprehensive workforce management solution. Having payroll, time tracking, and benefits enrollment under a single login is a game-changer because the data flows seamlessly, significantly reducing manual entry errors. I've watched the interface become more intuitive, and the reporting tools get more robust. They actually listen to user feedback. isolved offers long-term stability without sacrificing modern features, and after seven years, I still haven't found a reason to look elsewhere. Review collected by and hosted on G2.com.

The only thing I would say that I believe could be improved is developing a solution that helps existing customers implement new changes and understand how they can help them. Sometimes we start and never look back on a product. I have found that the innovative aspect is well ahead of me and my abilities to keep up. Review collected by and hosted on G2.com.

There has been a lot of new changes to the isolved system. AI is present and I really appreciate the chatbot for quick questions and menu searches. Review collected by and hosted on G2.com.

I am still looking for other language options during on-baording. Review collected by and hosted on G2.com.

I like that isolved takes away the need for manual processes. The direct submission of enrollments, plan changes, and qualifying events without relying on paper or emails makes things much smoother. It allows both the employer and employees to directly make, track, and submit their elections to the carriers. Plus, the setup has become very smooth over the years. Initially, it was tough, but now it's updated to a point where it's easily done. Review collected by and hosted on G2.com.

We have clients that are in small groups. When the carriers do not allow a file feed with small groups, then you have to use a third-party vendor to submit the enrollments, and there seem to be communication issues with those vendors. Review collected by and hosted on G2.com.

I use isolved as our entire HRIS for our company, from when employees fill out their application to their termination or retirement process. I find it really helpful to electronically complete and store all our employee files, as well as manage payroll and benefit enrollment. It saves us so much time versus doing it manually. I like that isolved is always quick to assist and streamline any of our processes and offer solutions, even when we think there might not be one. I also appreciate their great customer service. We have monthly calls with our customer service rep to go through different parts of the system and get updates or ideas for streamlining our processes as we walk through how we use the system today. I value the way they provide solutions quickly and how they are always ready to help with anything taking more time than it should. Review collected by and hosted on G2.com.

Reporting features could be a little bit better. There are a ton of reporting options available, maybe too many. Some of the reports we only use once a year, so to remember which ones we need to run is sometimes a challenge. We also have to manually merge some of the information on different reports to get what we need. If we could customize the reports that would save a lot of time. Review collected by and hosted on G2.com.

Isolved unifies all the HR functions and ensures data duplication is not there with efficient workflow

The tool addresses HR operations with clarity, efficiency and professionalism

Isolved establishes a powerful self service feature or framework which ease the administrative processes

The processing of payrolls is also largely automated and basic reporting done

Isolved has adopted digital processing methods that ensures no paper Review collected by and hosted on G2.com.

Isolved haven inconsistent implementation plans, something that affects customers satisfaction

The program has poor integration support and this demonstrates features gap Review collected by and hosted on G2.com.

We’ve had a great experience with iSolved. Their reps are friendly, responsive, and easy to work with. They offer a wide range of payroll and HR solutions, from basic processing to more advanced services. I would definitely recommend them to any business looking for a reliable payroll partner. Review collected by and hosted on G2.com.

Response times to emails could be improved, as replies can sometimes take longer than expected. However, when I call, someone always answers and helps right away. Also, when pulling reports, there can be a delay and I often have to keep clicking “refresh” until they’re ready. Review collected by and hosted on G2.com.

I love the customer service from isolved. They are always available to help when we need it, from creating reports to answering simple questions. The talent acquisition feature is amazing and has saved us so much time and effort in finding employees that fit our company. The initial setup experience was amazing, with customer service always easy to get ahold of, guiding us through learning the new software. Review collected by and hosted on G2.com.

Some reports are not available to us and have to be made. It is a little frustrating how many times our team or rep changes. We have had a few and just when we know them and are comfortable they change. Review collected by and hosted on G2.com.

I find isolved very user-friendly, which makes it easy for me to train clients and help them understand the system on their own. This ease of use is valuable because when the platform is simple, clients are more likely to continue doing business with me rather than seeking a more accessible alternative. The initial setup of isolved was extremely easy, and I appreciate that it allows me to go back and make changes if needed. Review collected by and hosted on G2.com.

I dislike that I can't process payroll through the app. Review collected by and hosted on G2.com.

I really like the reporting feature in isolved because it helps keep track of information and allows us to easily pull and manipulate reports for different needs across all departments. We can create custom reports in the report writer, which helps us keep track of diversity, bar information for our attorneys, census reports for benefits, and more. Review collected by and hosted on G2.com.

The benefits and paid time off are too closely intertwined with payroll to the point where it's hard to edit something once a payroll has already been processed. Review collected by and hosted on G2.com.

The best part about isolved is that employees can enter their own time, and managers can approve it. This reduces the time H.R. spends reviewing the timecards. I also like that employees can request time off and view their PTO balance. Review collected by and hosted on G2.com.

The fact that there are so many other options, but we are unaware of them. I only find out about them when I call support with a problem and am told that I do not have access to that. We can't get access to something we don't even know exists. Review collected by and hosted on G2.com.