TT
Trang T.
Mid-Market (51-1000 emp.)
"Fast, accurate and courteous customer service"
4/5
What do you like best about isolved by PNI•HCM?

What I like best about iSolved is that the system is user friendly. It can integate with Unanet, our accouting system which can streamline our operations and save time. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

Tax issues can take a while to solve.

Need to provide training video or basic instructions for customized reports.

The downside is also the pricing. It has been increasing over the year. Review collected by and hosted on G2.com.

MG
Mike G.
Enterprise (> 1000 emp.)
"PNI-HCM has been a great payroll partner for us."
5/5
What do you like best about isolved by PNI•HCM?

They have great knowledge of the software and regulations. Support is always quick to respond. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

Nothing really negative. It just took me a while to get used to not having a direct relationship with the software vendor. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"Better than we imagined."
4.5/5
What do you like best about isolved by PNI•HCM?

I have enjoyed everything about our switch to iSolved! We implemented a competitor software 9 months prior, and everything about it did not go well. Our PNI team listened to our challenges, worked hard to create a custom solution to some of our unique challenges, supplied stellar communication throughout the implementation process and provided top notch customer service. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

We use a fair amount of subcontract labor, and the software could meet our needs better for 1099-NEC purposes. Review collected by and hosted on G2.com.

AA
Amin A.
Payroll Team Lead
Government Relations
Mid-Market (51-1000 emp.)
"Current iSolved User/Administrator"
5/5
What do you like best about isolved by PNI•HCM?

it user friendly. it robust, but once you get used to navigating it features, it get easier. you can use it as an Employer as well as an employee. Payroll process is top notch; Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

there is nothing to dislike about iSolved system. whenever I come accross obstacles/issues, I find myself surrounded with help support from iSolved team. Shout out to Stacey Turocy. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"iSolved Review"
3/5
What do you like best about isolved by PNI•HCM?

This payroll system is user-friendly with simple daily task completion and a single password login to access necessary features. It ranks midgrade compared to others. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

It seems that tasks require contacting them frequently due to access level restrictions. It would be highly advantageous to grant administrator users unrestricted access. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Excellent Payroll and Human Resource partner!"
5/5
What do you like best about isolved by PNI•HCM?

We've been a partner with Payroll Network since 2013 and have seen the company grow and evolve in leaps and bounds over the last 10 years! Their customer service has been a life savior, it's comforting to know that when you call or submit a ticket, someone always gets back to you quickly! Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

Nothing comes to mind, all of the staff have been helpful. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Mid-Market (51-1000 emp.)
"Professional, knowledgeable, and responsive"
5/5
What do you like best about isolved by PNI•HCM?

We have had a very positive experience working with HR Advisor. Kim and Susan are professional, responsive, and they understand our business. We have received tailored guidance on various HR topics from hiring to compliance. They have been especially helpful during the Covid pandemic, helping us manage our workforce safely and effectively. We highly recommend them to anyone who needs to outsource their HR needs. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

There is nothing to dislike. We are pleased with the service. Review collected by and hosted on G2.com.

RR
Rebecca R.
Small-Business (50 or fewer emp.)
"Good experience"
4/5
What do you like best about isolved by PNI•HCM?

Good integration amoung modules. Very robust system. Good training opportunities Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

Not very intuitive some strange nuances with HSA. Would like to be able to toggle between personal and admin account. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Verified User in Consulting
Mid-Market (51-1000 emp.)
"I have all information I need in ISolved. Easy to use."
5/5
What do you like best about isolved by PNI•HCM?

User friendly. Complete information as HRIS. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

Customer support are not easy to be reached. Almost nobody pick up the phone. Review collected by and hosted on G2.com.

Verified User in Management Consulting
AM
Verified User in Management Consulting
Small-Business (50 or fewer emp.)
"Former isolved user"
5/5
What do you like best about isolved by PNI•HCM?

When I was a small business CEO, I used isolved for 2 years and the technology was straightforward and easy to use. We used the full suite and never had an issue with integrations to 401k and benefits, which made the administration simple on my end and I rarely needed to contact support. Review collected by and hosted on G2.com.

What do you dislike about isolved by PNI•HCM?

The old interface felt a bit outdated, but that was recently upgraded for the employee user experience and we had very good feedback internally from all of our employees. Review collected by and hosted on G2.com.