HR
HAWYS R.
Compliance Officer
Mid-Market (51-1000 emp.)
"Excellent Platform for managing our ISMS"
4.5/5
What do you like best about ISMS.online?

ISMS online is a brilliant platform , it's made managing our risk register , security incidents and audit plans in a much more effective and proficient way. Its easy to use and pull reports from and we have regular meetings with our ISMS representative to discuss any potential issues or anything we would like tailored to our business needs. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Not being able to duplicate updates on one of our ISMS programmes to another. This means a lot of duplication writing updates etc. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"CODE WP4U2026: Easy UI and Great UX, But Portal Navigation Takes Time to Learn"
3.5/5
What do you like best about ISMS.online?

Easy to use UI, and great UX. Makes monthly audits much easier Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Navigating the different areas of the portal takes a lot of getting used to Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

Hearing that compliance tracking and monthly audits have become more manageable is a great result. We appreciate the feedback and look forward to making your experience even smoother.

All the best,

The ISMS.online team

JW
jane.walton@italik.co.uk w.
"Streamlines ISO27001, ISO9001 and ISO14001 for quick accredition"
5/5
What do you like best about ISMS.online?

I like all the fact that everything is in one place which makes administration and auditing straight forward. Also the fact that the statement of applicablility for ISO27001 ia automatically created and support is very good. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Currently nothing but support is easily available and very good. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

Straightforward administration, clean auditing, and no scrambling across multiple tools for three separate ISO standards. Hearing that ISMS.online is delivering all of that, and making recertification easier in the process, is exactly the kind of feedback we love to receive. Thank you!

All the best,

The ISMS.online team

NA
Nabil A.
Technical Support Team Leader
Small-Business (50 or fewer emp.)
"ISO 27001 Complete solution"
4.5/5
What do you like best about ISMS.online?

Ease of use and it has all what we are looking for to get the ISO 27001. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

It needs more clarification videos, this will be more helpful. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
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Thank you, Nabil, we love hearing this! Getting a small team to ISO 27001 is a real achievement, and we're proud to be part of making it possible. We'd love to celebrate your certification milestone with you when the time comes!

All the best,

The ISMS.online team

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"Easy, Well-Structured ISMS—ISO 27001 Still Takes Effort"
5/5
What do you like best about ISMS.online?

Easy to use, very well structured, and overall good. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

I dont really dislike much about ISMS, but i do dislike doing the whole ISO27001. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

A huge thank you for the 5-star rating! We're pleased to hear ISMS.online is working well for you, and we remain committed to making the experience even better over time. We appreciate your support!

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"CODE WP4U2026: Stylish Design and Easy Navigation"
5/5
What do you like best about ISMS.online?

CODE WP4U2026

I really enjoy the style of it and the to-do list. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

CODE WP4U2026

It could be slightly easier to navigate. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

We're glad the design and to-do list are hitting the mark. Making compliance feel organised and manageable is exactly what we're here for! Your point about navigation is well noted, and we're always looking to refine it. Thanks for taking the time to share your experience!

All the best,

The ISMS.online team

DL
David L.
"Versatile GRC Solution with Room for Improvement"
4/5
What do you like best about ISMS.online?

I like that ISMS.online is extendable, allowing me to configure lists, tracks, projects, and activities. The setup was easy, which I appreciate. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

There are small features lacking here and there, which could be about filtering information or having more automation perhaps. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

Thank you, David, this is really helpful feedback. We're pleased the extensibility and easy setup are delivering value across your compliance and risk management work. On the areas for improvement, filtering and automation are both on our radar and we're actively working to make the platform more powerful in these areas. We'd love to hear more about the specific workflows where you feel those gaps most, so if you're open to it, your Customer Success Manager would be glad to connect.

All the best,

The ISMS.online team

Nicola G.
NG
Nicola G.
General Counsel
Mid-Market (51-1000 emp.)
"A solid system with excellent support"
4/5
What do you like best about ISMS.online?

ISMS.online has allowed us to compile, structure and organize all of our ISO policies and vendor accounts into one place. It has helped us understand and meet the standards' requirements in a way that has optimally prepared us for internal and external audits year over year. Whenever we had a question, needed technical support or had a suggestion on potential improvements, the team behind ISMS.online was quick to respond and went above and beyond to support us. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

As of the time of this writing, ISMS.online is a very hands-on system. While some of this is fine, in many instances, such as tracking KPIs, the processes could and should be automated. Review collected by and hosted on G2.com.

Response from Customer Support of ISMS.online
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Hey Nicola,

Thanks for the awesome review! 🎉 We're happy to hear how ISMS.online has been a game-changer for your audits and policy organisation.

We appreciate your feedback on areas you think could be automated, and we'd love to help smooth that out. Contact our Customer Success team so we can help make things even better!

All the best,

The ISMS.online team

Verified User in Construction
EC
Verified User in Construction
Mid-Market (51-1000 emp.)
"Your All-in-One ISO Management System Toolkit"
5/5
What do you like best about ISMS.online?

ISMS.online has become the gold standard for our organisation and helped us to achieve and maintain rigorous information‑security and data‑privacy compliance—without the usual headaches.

- HeadStart – Ready‑made ISO workspaces with tasks, owners, and timelines already set up.

- Policy Templates – Pre‑written policies you can use or edit in seconds.

- Policy Packs – One‑click bundles that add all the policies you need for ISO 27001, GDPR, and more.

- Risk Management – Built‑in risk register with scores, heat maps, and links to actions.

- Incident Management – Log and track security incidents from start to finish. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

In everyday use, we genuinely found nothing to complain about: the interface is intuitive, performance is fast, documentation is clear, and support tickets are answered within hours—not days. Review collected by and hosted on G2.com.

Response from Customer Support of ISMS.online
Edit edit

Hi there,

Thank you so much for your 5-star review! We're really happy to see that ISMS.online is helping with your ISO 2001 management.

We appreciate your feedback on the search functionality. We've passed it onto our Product Team and they will be looking into it.

Kind regards,

The ISMS.online Team

Katy H.
KH
Katy H.
Operations
Small-Business (50 or fewer emp.)
"Intuitive and User-Friendly with Excellent Support"
5/5
What do you like best about ISMS.online?

The customer success and support teams really stand out. Whenever we've had questions or needed assistance, their response time has been incredibly prompt. The team is knowledgeable, patient, and genuinely invested in helping us get the most out of the platform. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

At the moment, I haven't found anything I dislike. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online
Edit edit

Thank you, Katy, this is lovely to read. We're really proud of our customer success and support teams and the standard they hold themselves to, so feedback like this is incredibly rewarding for them to receive. Knowing that you feel genuinely supported in getting the most out of the platform is exactly the outcome we aim for. We'll be sure to pass your kind words on.

All the best,

The ISMS.online team