Pratap c.
PC
Pratap c.
"Speeds ISO Setup with Pre-Built Templates"
4/5
What do you like best about ISMS.online?

I find ISMS.online valuable for managing ISO 27001 compliance as it tackles challenges like simplifying ISO setup faster and reducing manual admin through integrations. The pre-built templates allow us to do a quick rollout in weeks, which speeds up the ISO setup process. It effectively cuts down admin tasks via its integrations. The pre-built 80% groundwork with policies and controls helps us a lot. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

I find ISMS.online to be high cost compared to rivals, and it has a steep learning curve. Also, technical support is required. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

There's something really satisfying about hearing that a quick rollout is actually quick, Pratap. Pre-built templates, ready-to-go controls, and integrations that chip away at manual admin, when those things work together, the difference is felt immediately. Thank you for the review!

All the best,

The ISMS.online team

Sebastian L.
SL
Sebastian L.
Client Director & Regional Lead - Softcat Newcastle
Small-Business (50 or fewer emp.)
"Straight forward to set up"
4.5/5
What do you like best about ISMS.online?

I find ISMS.online to be extremely beneficial for managing certifications and internal audit data. Its ability to simplify all internal processes and enable us to cross-map information saves us a significant amount of time. I appreciate how straightforward ISMS.online is to use, and it adds considerable value to our operations. The guided walkthroughs are a key standout feature for me, as they not only enhance the usability of the platform but also serve as an effective tool for upskilling myself and my team. Furthermore, the initial setup of ISMS.online was very easy and straightforward, which made the transition smooth and efficient. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

I find that ISMS.online could benefit from more integration of automation tools. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Thank you, Sebastian, this is really great to read! The ability to cross-map information, simplify internal processes, and guide teams through the platform all in one place is exactly what we set out to build, so it's fantastic to hear it's adding real value. On automation, we'd love to hear more about the specific workflows where automation would make the biggest difference for your team.

All the best,

The ISMS.online team

Craig S.
CS
Craig S.
Managing Director
"Effortless Compliance with Exceptional Support"
5/5
What do you like best about ISMS.online?

I like that ISMS.online has been developed over time to suit businesses like ours. The documents are stored in the correct folders, making it easy to reference during assessments and adjust ongoing. The platform is incredibly easy to use, and once you complete the initial run-through of the templated documents, they are stored correctly and are easy to find, access, and update to maintain compliance. The knowledgeable staff provided great assistance throughout the process. I found that ISMS.online made the certification process extremely easy with its helpful templates, hints, and structure. Kate, our consultant, was extremely helpful too. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Nothing ISMS.online is very easy to use - you just need to dedicate time to finalising the certifications. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Thank you so much, Craig, what a brilliant review! It's great to hear that the folder structure, templated documents, and compliance guidance all came together to make the process as smooth as it should be. We've put a lot of work into making sure everything is where you'd expect it to be, so that means a lot.

All the best,

The ISMS.online team

Rodrigo M.
RM
Rodrigo M.
GRC Senior Analyst
Mid-Market (51-1000 emp.)
"Structured, Auditor-Aligned ISO 27001 Compliance Made Easy"
4/5
What do you like best about ISMS.online?

I like how ISMS.online provides a structured, auditor-aligned framework that makes ISO 27001 compliance easier to manage. The integrated risk management, control tracking, and evidence organization all sit in one centralized platform, which helps keep everything clear and well organized. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

ISMS.online can sometimes feel rigid and overly template-driven, which may reduce flexibility for more mature organizations that prefer highly customized risk methodologies or specific control documentation structures. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

One centralised system for risk, policies, controls, and evidence; it sounds straightforward, but getting it right takes work, and we're glad it's paying off for your ISO 27001 programme. We appreciate you sharing such considered feedback, Rodrigo, and we'll make sure your thoughts on customisation reach the right team.

All the best,

The ISMS.online team

TA
Thomas A.
"Streamlined ISO Processes with Intuitive Task Management"
4/5
What do you like best about ISMS.online?

I find ISMS.online incredibly valuable in facilitating the ISO9001 and ISO27001 processes for our company. It streamlines the extensive and often complex tasks associated with these standards, allowing for a more organized and manageable approach. The task distribution feature is particularly beneficial, as it enables easy allocation and sharing of duties among team members, ensuring nothing falls through the cracks. I enjoy that the overall design of the software is intuitive and easy to use, which reduces any learning curve and helps us work more efficiently. The version control feature is a standout, allowing different team members to save and review work without the cumbersome process of exchanging emails. This process not only saves time but also enhances efficiency and collaboration. These features collectively make ISMS.online an integral tool in maintaining and achieving our accreditation goals, providing a smooth and effective workflow. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Nothing Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Thank you for this, Thomas, and for the level of detail you've shared. It's great to hear that task distribution and version control are making a tangible difference to how your team collaborates across ISO 9001 and ISO 27001. Removing the back-and-forth of email chains and making sure nothing falls through the cracks is precisely what those features were designed to do, so it's good to know they're delivering.

All the best,

The ISMS.online team

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Fantastic system, fantastic support!"
5/5
What do you like best about ISMS.online?

The system itself really has done a lot of the work for you and I am confident that it has helped us to become compliant in areas in which our customers have asked us to improve. The system itself is very logical and easy to use and I like the percentage work done so that you can also see how much more work you need to do. Ella, our support analyst, has been fantastic and it feels like she is with us every step of the way, which is great as it means we have no excuses not to keep pushing through and not give up! Her being there and supporting us gives me a high degree of confidence that we will get accredited as planned as she immediately provides help and answers when we need it. I am 100% satisfied. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

There are many links to other areas of the system, which is good but potentially sometimes makes it more complicated than it needs to be and is quite clearly designed to bind you into the system long term! However, this is a very small minus point for me, as I am delighted with the system overall. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Thank you for sharing this, and for updating your review too. Knowing that ISMS.online has helped build confidence in your compliance across three frameworks is really rewarding to hear. Ella will be delighted to read your kind words. The relationship between our customers and the support team is something we invest deeply in, and it's great to see that reflected here. We'd love to celebrate the accreditation milestone with you when it comes!

All the best,

The ISMS.online team

Verified User
G
Verified User
Mid-Market (51-1000 emp.)
"Streamlined Compliance Management with Excellent Support"
5/5
What do you like best about ISMS.online?

I like that ISMS.online is a single system, one platform that handles all of our compliance areas in one go. It's very user-friendly, allowing employees to easily access and read policies. The support is great, always available to help us, and we've been very happy with the platform. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Nothing Review collected by and hosted on G2.com.

Response from Customer Support of ISMS.online

Hello,

Thank you so much for this wonderful review! We're delighted to hear that ISMS.online is serving as your single compliance platform across ISO 27001, SOC 2, risk management, and incident reporting. It's also great to know your team finds it easy to navigate and that our support has been there when you need it. We really appreciate you taking the time to share your experience!

All the best,

The ISMS.online team

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"ISMS.online: Clean, Impressive UI That Makes Security Easy"
5/5
What do you like best about ISMS.online?

The ease of use is the best thing about ISMS.online. It has a very clean, impressive UI that has everything in places easy to find. The ticket queue and project tools are favourite examples demonstrating this. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

When editing Notes, the body text formatting is just plain HTML, which makes it harder to work with and read. Another issue is the lack of a bulk export option for policies. For example, exporting a full set of ISO 27001 policies at once. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Thank you for taking the time to share this balanced and detailed review! It's great to hear the UI is making security management feel more accessible. That clean experience is something we've been continuously refining based on customer feedback, so it's really rewarding to see it recognised. We've also noted your points on plain HTML in Notes and bulk policy export. We've made some recent upgrades to the notes editor. If you have any other thoughts or feedback, please feel free to share with your Customer Success Manager.

All the best,

The ISMS.online team

Prasanth Reddy L.
PL
Prasanth Reddy L.
Cyber Security Engineer
"Essential for Compliance and Streamlined Audits"
5/5
What do you like best about ISMS.online?

I like that ISMS.online recently added AI features and support for things like PCIDSS and external audit levels, which are beneficial for everyone. The inclusion of SOC 2 compliance is also helpful. It makes it easy to handle compliance-related tasks and achieve ISO standards efficiently. The inbuilt templates simplify the process and make it easier to audit. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

Recently, we don't have the high features. Just small integrated features are available and some kind of cloud activities with AWS and Microsoft, which were not there previously. Review collected by and hosted on G2.com.

durga prasanna c.
DC
durga prasanna c.
"Smooth Transition to Intuitive Compliance Management"
4.5/5
What do you like best about ISMS.online?

I like ISMS.online for its intuitive interface and clear workflows, which save me time and reduce compliance errors. The platform helps me centralize policies and audits and simplifies ISO 27001 processes. It reduces manual tracking and audit stress, allowing for better control and tracking compared to using spreadsheets. The smooth and well-guided setup made the transition easy. Review collected by and hosted on G2.com.

What do you dislike about ISMS.online?

I don't like the limited reporting flexibility. Review collected by and hosted on G2.com.

Response from John Whiting of ISMS.online

Durga, going from spreadsheet-based tracking to a centralised, well-guided compliance platform is a shift that makes itself felt quickly, and we're delighted the transition landed so smoothly for you. Fewer errors, less audit stress, and clearer control over ISO 27001 processes are exactly the kinds of wins that keep us motivated. Your feedback on reporting flexibility is noted and appreciated, we'll make sure it reaches the right team.

All the best,

The ISMS.online team