--- title: ISMS.online Reviews meta_title: 'ISMS.online Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 292 reviews by the users' company size, role or industry to find out how ISMS.online works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 292 scale: '5' date_modified: '2026-08-04' parent_category: name: Governance, Risk & Compliance url: https://www.g2.com/categories/governance-risk-compliance --- # ISMS.online Reviews **Vendor:** Alliantist **Category:** [Security Compliance Software](https://www.g2.com/categories/security-compliance) **Average Rating:** 4.5/5.0 **Total Reviews:** 292 ## About ISMS.online IO helps thousands of companies around the world with their information security, data privacy and other compliance needs. The powerful ISMS.online platform simplifies the process of getting compliant with a range of standards and regulations including ISO 27001, SOC 2, ISO 42001, GDPR, ISO 27701 and many more. With IO you can make up to 81% progress from the moment you log in. Our Assured Results Method is there to guide you every step of the way and if you need any guidance then the Virtual Coach or our team of compliance experts are available to help you succeed. Our customers range from larger enterprises looking to improve their management systems, through to small businesses aiming to achieve standards like ISO 27001 for the first time. Whatever your goals, our platform is designed with all the tools you need and can grow alongside your business. ## ISMS.online Pros & Cons **What users like:** - Users commend the **user-friendly interface** of ISMS.online, which simplifies complex certification processes and enhances team collaboration. (47 reviews) - Users value the **fast and friendly customer support** of ISMS.online, enhancing their overall user experience significantly. (28 reviews) - Users appreciate the **helpful online tips** provided by ISMS.online, enhancing organization and user experience significantly. (21 reviews) - Users value the **collaborative risk management** features of ISMS.online, enhancing their ISO27001 compliance efforts seamlessly. (18 reviews) - Users appreciate the **exceptional compliance support** of ISMS.online, ensuring structured management and clear guidance for information security. (17 reviews) - Certification Process (13 reviews) - Easy Setup (13 reviews) - Evidence Management (12 reviews) - Time-saving (12 reviews) - Policy Management (11 reviews) **What users dislike:** - Users find the **complex navigation** of ISMS.online challenging, requiring time to adapt to its layout and interface. (12 reviews) - Users find ISMS.online to be **not intuitive** , requiring time to adapt to its complex layout and navigation. (10 reviews) - Users find the **lack of pre-populated clusters and automation** limits the usability and efficiency of ISMS.online. (8 reviews) - Users experience a **lack of clarity** regarding ISO standards and task completion, leading to confusion and frustration. (7 reviews) - Users find the **steep learning curve** of ISMS.online challenging, requiring time and technical support to navigate effectively. (7 reviews) - Limited Templates (5 reviews) - Users find the **interface unintuitive** , making navigation and customization frustrating for newcomers and experienced users alike. (5 reviews) - Pricing Issues (5 reviews) - Difficult Setup (4 reviews) - Users find a **lack of guidance** on ISO standards, making it difficult to understand requirements effectively. (4 reviews) ## ISMS.online Reviews ### 1. Effortless Compliance with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Craig S. | Managing Director **Reviewed Date:** December 05, 2025 **What do you like best about ISMS.online?** I like that ISMS.online has been developed over time to suit businesses like ours. The documents are stored in the correct folders, making it easy to reference during assessments and adjust ongoing. The platform is incredibly easy to use, and once you complete the initial run-through of the templated documents, they are stored correctly and are easy to find, access, and update to maintain compliance. The knowledgeable staff provided great assistance throughout the process. I found that ISMS.online made the certification process extremely easy with its helpful templates, hints, and structure. Kate, our consultant, was extremely helpful too. **What do you dislike about ISMS.online?** Nothing ISMS.online is very easy to use - you just need to dedicate time to finalising the certifications. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online provides a framework, guidance, and templates for documentation and folder structure, making certification easier by storing documents correctly, ensuring compliance, and having responsive staff. **Official Response from John Whiting:** > Thank you so much, Craig, what a brilliant review! It's great to hear that the folder structure, templated documents, and compliance guidance all came together to make the process as smooth as it should be. We've put a lot of work into making sure everything is where you'd expect it to be, so that means a lot. All the best, The ISMS.online team ### 2. Structured, Auditor-Aligned ISO 27001 Compliance Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo M. | GRC Senior Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about ISMS.online?** I like how ISMS.online provides a structured, auditor-aligned framework that makes ISO 27001 compliance easier to manage. The integrated risk management, control tracking, and evidence organization all sit in one centralized platform, which helps keep everything clear and well organized. **What do you dislike about ISMS.online?** ISMS.online can sometimes feel rigid and overly template-driven, which may reduce flexibility for more mature organizations that prefer highly customized risk methodologies or specific control documentation structures. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online addresses the complexity and fragmentation of managing ISO 27001 compliance by bringing risk management, policies, controls, and evidence together in one structured, centralized system. This saves time, improves audit readiness, and increases visibility across the ISMS. **Official Response from John Whiting:** > One centralised system for risk, policies, controls, and evidence; it sounds straightforward, but getting it right takes work, and we're glad it's paying off for your ISO 27001 programme. We appreciate you sharing such considered feedback, Rodrigo, and we'll make sure your thoughts on customisation reach the right team. All the best, The ISMS.online team ### 3. Streamlined ISO Processes with Intuitive Task Management **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas A. **Reviewed Date:** November 11, 2025 **What do you like best about ISMS.online?** I find ISMS.online incredibly valuable in facilitating the ISO9001 and ISO27001 processes for our company. It streamlines the extensive and often complex tasks associated with these standards, allowing for a more organized and manageable approach. The task distribution feature is particularly beneficial, as it enables easy allocation and sharing of duties among team members, ensuring nothing falls through the cracks. I enjoy that the overall design of the software is intuitive and easy to use, which reduces any learning curve and helps us work more efficiently. The version control feature is a standout, allowing different team members to save and review work without the cumbersome process of exchanging emails. This process not only saves time but also enhances efficiency and collaboration. These features collectively make ISMS.online an integral tool in maintaining and achieving our accreditation goals, providing a smooth and effective workflow. **What do you dislike about ISMS.online?** Nothing **What problems is ISMS.online solving and how is that benefiting you?** I use ISMS.online to easily manage and distribute tasks for ISO9001 and ISO27001 processes, making the overwhelming workload manageable. It saves time and boosts efficiency by enabling document version control without cumbersome email chains. **Official Response from John Whiting:** > Thank you for this, Thomas, and for the level of detail you've shared. It's great to hear that task distribution and version control are making a tangible difference to how your team collaborates across ISO 9001 and ISO 27001. Removing the back-and-forth of email chains and making sure nothing falls through the cracks is precisely what those features were designed to do, so it's good to know they're delivering. All the best, The ISMS.online team ### 4. Fantastic system, fantastic support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about ISMS.online?** The system itself really has done a lot of the work for you and I am confident that it has helped us to become compliant in areas in which our customers have asked us to improve. The system itself is very logical and easy to use and I like the percentage work done so that you can also see how much more work you need to do. Ella, our support analyst, has been fantastic and it feels like she is with us every step of the way, which is great as it means we have no excuses not to keep pushing through and not give up! Her being there and supporting us gives me a high degree of confidence that we will get accredited as planned as she immediately provides help and answers when we need it. I am 100% satisfied. **What do you dislike about ISMS.online?** There are many links to other areas of the system, which is good but potentially sometimes makes it more complicated than it needs to be and is quite clearly designed to bind you into the system long term! However, this is a very small minus point for me, as I am delighted with the system overall. **What problems is ISMS.online solving and how is that benefiting you?** ISO27001, ISO9001 and Cyber Essentials Plus compliance **Official Response from John Whiting:** > Thank you for sharing this, and for updating your review too. Knowing that ISMS.online has helped build confidence in your compliance across three frameworks is really rewarding to hear. Ella will be delighted to read your kind words. The relationship between our customers and the support team is something we invest deeply in, and it's great to see that reflected here. We'd love to celebrate the accreditation milestone with you when it comes! All the best, The ISMS.online team ### 5. Streamlined Compliance Management with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about ISMS.online?** I like that ISMS.online is a single system, one platform that handles all of our compliance areas in one go. It's very user-friendly, allowing employees to easily access and read policies. The support is great, always available to help us, and we've been very happy with the platform. **What do you dislike about ISMS.online?** Nothing **What problems is ISMS.online solving and how is that benefiting you?** I use ISMS.online to handle all our compliance needs, like ISO 27001, SOC 2, risk management, and incident reporting. It's user-friendly, with great support, covering everything for our global company. **Official Response from Customer Support:** > Hello, Thank you so much for this wonderful review! We're delighted to hear that ISMS.online is serving as your single compliance platform across ISO 27001, SOC 2, risk management, and incident reporting. It's also great to know your team finds it easy to navigate and that our support has been there when you need it. We really appreciate you taking the time to share your experience! All the best, The ISMS.online team ### 6. ISMS.online: Clean, Impressive UI That Makes Security Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about ISMS.online?** The ease of use is the best thing about ISMS.online. It has a very clean, impressive UI that has everything in places easy to find. The ticket queue and project tools are favourite examples demonstrating this. **What do you dislike about ISMS.online?** When editing Notes, the body text formatting is just plain HTML, which makes it harder to work with and read. Another issue is the lack of a bulk export option for policies. For example, exporting a full set of ISO 27001 policies at once. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online is helping maintain a strong security posture, particularly from an auditing and information-management perspective. **Official Response from John Whiting:** > Thank you for taking the time to share this balanced and detailed review! It's great to hear the UI is making security management feel more accessible. That clean experience is something we've been continuously refining based on customer feedback, so it's really rewarding to see it recognised. We've also noted your points on plain HTML in Notes and bulk policy export. We've made some recent upgrades to the notes editor. If you have any other thoughts or feedback, please feel free to share with your Customer Success Manager. All the best, The ISMS.online team ### 7. Essential for Compliance and Streamlined Audits **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth Reddy L. | Cyber Security Engineer **Reviewed Date:** February 12, 2026 **What do you like best about ISMS.online?** I like that ISMS.online recently added AI features and support for things like PCIDSS and external audit levels, which are beneficial for everyone. The inclusion of SOC 2 compliance is also helpful. It makes it easy to handle compliance-related tasks and achieve ISO standards efficiently. The inbuilt templates simplify the process and make it easier to audit. **What do you dislike about ISMS.online?** Recently, we don't have the high features. Just small integrated features are available and some kind of cloud activities with AWS and Microsoft, which were not there previously. **What problems is ISMS.online solving and how is that benefiting you?** I use ISMS.online for compliance, helping my company achieve ISO standards with inbuilt templates that simplify auditing. ### 8. Smooth Transition to Intuitive Compliance Management **Rating:** 4.5/5.0 stars **Reviewed by:** durga prasanna c. **Reviewed Date:** February 13, 2026 **What do you like best about ISMS.online?** I like ISMS.online for its intuitive interface and clear workflows, which save me time and reduce compliance errors. The platform helps me centralize policies and audits and simplifies ISO 27001 processes. It reduces manual tracking and audit stress, allowing for better control and tracking compared to using spreadsheets. The smooth and well-guided setup made the transition easy. **What do you dislike about ISMS.online?** I don't like the limited reporting flexibility. **What problems is ISMS.online solving and how is that benefiting you?** I use ISMS.online to centralize policies and audits, simplifying ISO 27001 compliance. It reduces manual tracking and audit stress, while the intuitive interface and clear workflows save time and reduce compliance errors. **Official Response from John Whiting:** > Durga, going from spreadsheet-based tracking to a centralised, well-guided compliance platform is a shift that makes itself felt quickly, and we're delighted the transition landed so smoothly for you. Fewer errors, less audit stress, and clearer control over ISO 27001 processes are exactly the kinds of wins that keep us motivated. Your feedback on reporting flexibility is noted and appreciated, we'll make sure it reaches the right team. All the best, The ISMS.online team ### 9. Great for Collaborative Risk Tracking, but Navigation Could Be More Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Mariana R. | GRC analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about ISMS.online?** It allows us to work collaboratively, and it doesn’t restrict us when registering risks: their definitions, follow-ups, and related details. **What do you dislike about ISMS.online?** Navigation and overall usability could be improved, as it isn’t always as intuitive as I’d like. **What problems is ISMS.online solving and how is that benefiting you?** This has helped me centralize risk management and move my company toward a more organized, strategic approach to risk treatment. **Official Response from John Whiting:** > Mariana, centralising risk management and shifting towards a more strategic approach to risk treatment is a significant step forward and we're glad ISMS.online is helping drive that for your organisation. Your feedback on navigation is well-timed; we've recently released new navigational changes to make the platform experience more streamlined and intuitive. We'd love to hear whether those improvements land better for you and your team! All the best, The ISMS.online team ### 10. ISMS Online **Rating:** 5.0/5.0 stars **Reviewed by:** Bob S. | Chief Information Officer (CIO)/Chief Information Security Officer (CISO), Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ISMS.online?** By far the best aspect is the amount of time you save with the amount of information that ISMS Online autopopulates for you. You save 80-90% of the time you would have spent. The more nuanced your business, the less the templates will work for you, but most businesses will see significant time savings with it. Plus, the way it is setup means it can be used to fill even small gaps in days when you've dead time, making it efficient, so we use it almost daily in the setup. **What do you dislike about ISMS.online?** Nothing stands out as being particularly bad. There are some annoyances around the amount you need to confirm changes, which is understandable, but its a lot of mouse clicks. And you could get lost trying to link all the relevant documents and policies all together. But these pale in comparison to the time you save using their templates and structure. **What problems is ISMS.online solving and how is that benefiting you?** Getting ISO27001 can be a significant challenge, primarily from the amount of time doing all the paperwork takes, plus the fact that often the people who know and understand the platforms used are not the type given to writing lengthy policies etc and often are already extremely busy. So you are faced with either getting outside consultancy to do the work for you, or something like this which does the bulk of the work for you, leaving you to fill in the blanks so to speak. ### 11. Organized Compliance Management with Useful Dashboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Phil T. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ISMS.online?** I find the dashboarding in ISMS.online very useful. It really helps in keeping everything organized and provides good visibility into where the gaps are. I also appreciate the good help from the customer services team during the initial setup. **What do you dislike about ISMS.online?** I think there'd be huge benefit to having an onboarding type wizard that, when you're setting up a standard, takes you through it in a particular order so that your content gets uploaded and joined together easier. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online keeps everything organized and provides good visibility into where the gaps are. **Official Response from John Whiting:** > Phil, we're glad the dashboarding is giving you and your team the visibility you need to stay on top of compliance gaps. That clarity is something we've invested a lot into. Your suggestion for a guided onboarding wizard is great, and we'll discuss it internally. All the best, The ISMS.online team ### 12. Helpful Policy Prefills and Clear Structure for Smooth Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ISMS.online?** Structure and helpful prefills for the polcies is really useful. Easy to naivagate and udnerstand where we are in the process and work with my colleagues. **What do you dislike about ISMS.online?** Nothing as of yet. Obviously there's a lot involved in the certification so nothing specific to ISMS. **What problems is ISMS.online solving and how is that benefiting you?** We have never compelted 27001 before, so understanding the strucutre and how it all automatically connects together is really useful. Also having it in a form that's easy to apss to an Auditor just saves another job for us. **Official Response from Customer Support:** > Hello, Thank you for your review! It's great to hear that you're seeing the IO value in your first ISO27001 certification journey. Please don't hesitate to reach out if there's anything we can do to support you further. All the best, The ISMS.online team ### 13. Great tool for ISMS management **Rating:** 4.0/5.0 stars **Reviewed by:** Evgeny S. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ISMS.online?** All required sections and tools to create and run ISMS in a company as well as comprehensive templates which allow you to adopt policies or controls which you currently do not have. Interface is fairly simple and structures across sections are similar. Very good customer support - they reply straight away and there is a real human (same few experts mainly) which provides quick answers to most of the queries or keep you updated if answer is not available straight away. Very easy logs so everything is properly tracked. **What do you dislike about ISMS.online?** Supplier Management (Accounts) part is not comprehensive enough. Pricing changing, subscriptions management and background account administration are not great. Small number of available integrations. **What problems is ISMS.online solving and how is that benefiting you?** We had multiple spreadsheets to manage ISMS before ISMS.online - that is very difficult as there is no proper version control, multiple versions of the docs, difficult to see who did what, many sheets for different purposes, no notifications, etc. So overall very difficult to run. ISMS.online simplified all that - we have one system where we keep all policies, risk management, audits, audit procedures, opportunities for improvements, incidents, etc, etc. So we spend much less time on this and have a more comprehensive ISMS. Our Auditors are very happy. ### 14. Reliable, intuitive, and essential for DORA and NIS2 compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Evita V. | ISMS admin, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about ISMS.online?** The platform offers a well-structured and intuitive environment for managing all aspects of information security. I especially appreciate the pre-built frameworks for DORA and NIS2, asset registers, and risk management modules that simplify compliance. It's a great tool for collaboration and version control, with clear ownership of tasks and documents. **What do you dislike about ISMS.online?** Some of the navigation flows can feel a bit clunky, especially when switching between related sections like risks and controls. A more dynamic dashboard view or customization options for different roles could improve usability. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online helps us centralize and streamline our information security management processes, which is critical for complying with complex regulatory frameworks like DORA and NIS2. It reduces the administrative burden of fragmented documentation, clarifies ownership of tasks, and ensures traceability across controls, policies, risks, and audits. This translates into saved time, improved internal coordination, and greater confidence during external reviews or audits. ### 15. Excellent Overall Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about ISMS.online?** The platform is extremely easy to use. The templates provided by ISMS.Online make it very straightforward to create the controls and policies that don’t currently exist. I also really appreciate the ability to compare previous versions of documentation within the platform, which is a huge benefit when I’m reviewing past updates and making further changes. **What do you dislike about ISMS.online?** The only downsides we’ve found so far are the lack of a “bulk export” option for our controls, and the fact that the policy packs fall outside the “standard” licensing. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.Online helps consolidate all the policies and controls required for the standard in one place, so staff and auditors can view everything clearly and concisely. **Official Response from John Whiting:** > We're really glad you're finding ISMS.online such a straightforward way to manage your policies and controls! It's great to know the version comparison feature is proving useful during audits. Thank you, The ISMS.online team ### 16. Great Setup Structure and Helpful Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about ISMS.online?** Structure for set up and templates for policies and controls **What do you dislike about ISMS.online?** I feel we could have better support offline for things like the audit process **What problems is ISMS.online solving and how is that benefiting you?** It helps keep us on the right track and takes the pain away from having to create everything from scratch. **Official Response from John Whiting:** > Removing the pain of building everything from scratch is something we're really proud of, so it's great to hear it's coming through. Your feedback on offline audit support is appreciated and has been passed along. Thank you! All the best, The ISMS.online team ### 17. Great experience and superb customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ISMS.online?** We adopted ISMS.online to build an Integrated Management System (IMS) and the results exceeded our expectations. The platform is superbly designed — exceptionally simple to use, yet powerful enough to handle complex requirements. Its customer-centric approach is obvious at every step: workflows are intuitive, configuration is straightforward, and the user experience is clearly prioritised around real operational needs rather than unnecessary bells and whistles. Thanks to the tool’s simplicity and sensible defaults, we were able to deliver a fully functioning IMS in no time. What would normally have required lengthy meetings and heavy bureaucracy was reduced to the bare minimum; approvals, documentation and process mapping were all dramatically streamlined. The platform’s templates and guided setup were particularly helpful for accelerating implementation without sacrificing compliance or control. Customer support is equally impressive. The team is responsive, knowledgeable and proactive — they helped unblock issues quickly, offered pragmatic advice tailored to our context, and followed through until everything worked as intended. That level of service made a tangible difference to our rollout timeline and to team confidence. In short: a highly effective, user-friendly solution for building an IMS fast, with excellent support and a genuinely customer-centred product philosophy. Strongly recommended. **What do you dislike about ISMS.online?** There's really nothing that we can mention when it comes to less positive points. **What problems is ISMS.online solving and how is that benefiting you?** We adopted this tool to build an Integrated Management System (IMS) and it made our life substantially easier as bureaucracy was reduced to the bare minimum; approvals, documentation and process mapping were all dramatically streamlined. **Official Response from John Whiting:** > Thank you for taking the time to write this so thoughtfully. Delivering a fully functioning IMS while cutting through the usual bureaucracy and keeping your team confident throughout is no small achievement, and it's great to hear the platform and support team played a meaningful part in that. We hope the IMS continues to serve your team well. All the best, The ISMS.online team ### 18. ISMS.online makes it easier and more efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ISMS.online?** I find the program to be very clear and user-friendly. It makes working with ISO easier and more efficient, and contributes to better structure in the work. **What do you dislike about ISMS.online?** there is no linkage between the different standards, and the program does not include an opportunities register. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online makes it easier for us to maintain our ISO certification and supports us throughout the process, making the overall ISO journey more engaging and manageable. **Official Response from John Whiting:** > An ISO journey that feels engaging rather than overwhelming is exactly what we're working towards, and we're pleased that it's landing well for your team. Knowing the platform is contributing to better structure and efficiency in your work is great to hear. On the cross-standard linkage, great timing, as we have some updates in the pipeline on both fronts that we're looking forward to sharing soon. All the best, The ISMS.online team ### 19. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ISMS.online?** ISMS.online stands out for its intuitive, user-friendly interface that makes information security management accessible even for teams without deep technical expertise. The platform's clean design and logical navigation mean less time wrestling with the tool and more time actually improving your security posture. **What do you dislike about ISMS.online?** There should be a connection between the standards. Would be nice with a deviation feature. **What problems is ISMS.online solving and how is that benefiting you?** Iso becomes easier to do manage. Also, staying compliant is a breeze. **Official Response from John Whiting:** > Thank you for the kind words. They mean a lot to us! More time improving your security posture. Less time wrestling with the tool. We love hearing that's the reality for your team. An intuitive interface is something we've invested heavily in, and knowing it's making ISO genuinely manageable is a brilliant reminder of why that investment matters. All the best, The ISMS.online team ### 20. Easy-to-Use Platform with Incredible Support For ISO 27001/SOC 2 Type II **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ISMS.online?** ISMS Online has been critical to helping us achieve Cyber Essentials+, and working towards ISO 27001 and SOC 2 Type II. The platform is easy to use and the support we receive is incredible - enabling us to always be moving forward. **What do you dislike about ISMS.online?** The old UI felt very clunky, however this has recently been addressed with a revamp! **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online is helping to make compliance easier and provides an incredible platform for day-to-day use. **Official Response from Customer Support:** > Dear customer, Thank you very much for this wonderful rating and feedback! We are glad you like the new look and that compliance is made easier by our product and team. Please don't hesitate to reach out if you need any further help. All the best, The ISMS.online team ### 21. Amazing Support and a Straightforward, Easy-to-Use Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Leah H. | Senior Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about ISMS.online?** The support is amazing and the platform is straight forward and easy to use **What do you dislike about ISMS.online?** The amount i have to complete (just kidding) **What problems is ISMS.online solving and how is that benefiting you?** We need to implement iso27001 as a business and definitely wouldn't know where to start without ISMS. It provides a clear simple process to follow which is making the implementation much easier. **Official Response from John Whiting:** > Thank you so much for this great review, Leah! ISO 27001 implementation can feel like a mountain to climb, so knowing that ISMS.online is making the journey clearer and simpler for you is exactly what we set out to achieve. We love that you're already finding the platform straightforward and that our support team is delivering. Wishing you every success with your certification. All the best, The ISMS.online team ### 22. Intuitive Layout, Easy Search, and Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2026 **What do you like best about ISMS.online?** Intuitive layout Helpful support staff Easy to search **What do you dislike about ISMS.online?** None come to mind. It carries a lot of data, but that would be required whatever system we used. **What problems is ISMS.online solving and how is that benefiting you?** ISMS is supporting us in maintaining our ISO accreditation, and in improving our information security practices. **Official Response from Customer Support:** > Hello there, Thank you very much for your rating! We strive to continuously improve our platform to support you with your compliance goals. Please don't hesitate to reach out if you need any further help. All the best, The ISMS.online team ### 23. A Guided Path to Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about ISMS.online?** 1- Pre-built templates and Headstart content that reduce time spent creating policies from scratch. 2- Responsive and knowledgeable support, praised by many users as a major differentiator. 3- A centralised workspace that simplifies collaboration across teams and makes audits smoother. **What do you dislike about ISMS.online?** The platform can be unintuitive at times, especially for new users. Navigation isn’t always clear, and the interface feels a bit dated. We also found limited integration options with our existing tools, which makes automation and workflow alignment more difficult. While the templates are helpful, they can feel rigid, and customising them to fit our organisation’s specific needs isn’t always straightforward. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online helps us centralise and manage our ISO 27001 compliance work in one place. It provides structure and clarity around controls, risk management, and evidence collection, which has made it much easier to prepare for audits and demonstrate ongoing compliance. The platform also helps align different teams and stakeholders, ensuring accountability and progress tracking across the ISMS lifecycle. **Official Response from John Whiting:** > Thank you for this thoughtful review. Managing ISO 27001 compliance across teams at your scale brings real coordination challenges, and it's good to hear the centralised workspace and support are helping your organisation stay on track. On navigation, we've recently rolled out updates with more improvements landing in March. On integrations, we'd genuinely love to understand which platforms you're working with day to day. Sharing that with your Customer Success Manager would help us make sure your feedback reaches the right team and shapes what we build next. All the best, The ISMS.online team ### 24. Flexible Multi-Framework Support in a Single Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about ISMS.online?** I really like the fact that we can use multiple frameworks within a single application. **What do you dislike about ISMS.online?** While I enjoy having multiple frameworks in one application. It does lack large frameworks that we could heavily rely on and use such as fedramp **What problems is ISMS.online solving and how is that benefiting you?** It has been helping us with various ISO audits and SOC 2. CODE HVWP2026 **Official Response from John Whiting:** > It's great to hear that multi-framework support is making your ISO and SOC 2 audit work more manageable, as that flexibility is something we're really proud of. The FedRAMP feedback is appreciated and has been passed along to the right people. Thanks for being such a valued part of the ISMS.online community! All the best, The ISMS.online team ### 25. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Systems and IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about ISMS.online?** Simple and straightfoward to use with some very helpful training tips and videos just a click away. The embedded tools and information banks are hugely helpful to get you started on a variety of topics and with everything interlinked, the navigation of the system made it so much easier with implementation and integration across the business. Support from the customer success team was fantastic, having regular short support calls was very useful as there is a lot of informatin to process but on top of that any ad hoc questions all got dealt with very quickly and responses were to the point without jargon. **What do you dislike about ISMS.online?** Nothing really to dislike, the more time you spend on the system, the more familar you get with it and the easier it is to use. **What problems is ISMS.online solving and how is that benefiting you?** It gave us a wonderful platform for us to be able to demonstrate our compliance with ISO27001 standards. Not having to worry about creating an infrastructure four our documenation means we can focus on the task of meeting our security objectives. ### 26. Easy to Use for Fast Policy & Process Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about ISMS.online?** The best part is how easy it is to use. I can quickly document policies and processes, and link them to other work areas. **What do you dislike about ISMS.online?** At the moment, I can’t think of any downsides. **What problems is ISMS.online solving and how is that benefiting you?** ISMS has helped our business achieve ISO accreditation by enabling us to coordinate all the relevant required documents and collaborate with multiple stakeholders, all in one place. **Official Response from John Whiting:** > Getting an entire business ISO-accredited requires the right tools, the right documents, and the right people working together. We're glad ISMS.online brought all of that into one place for your team. And no downsides? That's always wonderful to hear! All the best, The ISMS.online team ### 27. Incredible knowledgable experience **Rating:** 5.0/5.0 stars **Reviewed by:** James Y. | Head of Client Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about ISMS.online?** I like how Louyis is really helpful. He is never far away and has made what is quite a lot of admin work, an enjoyable, logical process. Louis has taken the time to understand our business, the basics, so that I can focus on what really matters. The system itself is easy to use. It is online so it is also easy to implement internally as you can assign people as you need to. Again, it is very logical, feature rich with intuitive dashboards. This combination of tools and people has worked wonders for us so much so, we are likely to use ISMS.online for our next accreditation. **What do you dislike about ISMS.online?** There is not anything really to dislike. Any issues are handled easily and quickly, not sure what else can be said here. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online is providing a framework to help us get an accreditation. They are providing text, advice and logical order to our accreditation saving us vast amounts of time and money. ### 28. Solid Document Management, Needs a Cleaner Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Gavin G. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about ISMS.online?** I like that ISMS.online links all documentation for different certifications, which means we can track how close or far we are and what we need to do to achieve a new certification. I also find the initial setup pretty simple. **What do you dislike about ISMS.online?** Compared to its competitors, it's not as simple to use. A lot of information on the screen, it can confuse new users! **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online reminds me to conduct my reviews and stores my data. It links documentation for certifications, so we can track our progress towards new certs. **Official Response from John Whiting:** > Gavin, thank you for taking the time to share this. Knowing that ISMS.online is helping your enterprise team track certification progress and stay on top of reviews is exactly what we're built for. We've recently rolled out some updates to simplify the experience, with more improvements coming in March. If you'd like any more information on this, then your Customer Success Manager would be happy to share further details. All the best, The ISMS.online team ### 29. Excellent Platform for managing our ISMS **Rating:** 4.5/5.0 stars **Reviewed by:** HAWYS R. | Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about ISMS.online?** ISMS online is a brilliant platform , it's made managing our risk register , security incidents and audit plans in a much more effective and proficient way. Its easy to use and pull reports from and we have regular meetings with our ISMS representative to discuss any potential issues or anything we would like tailored to our business needs. **What do you dislike about ISMS.online?** Not being able to duplicate updates on one of our ISMS programmes to another. This means a lot of duplication writing updates etc. **What problems is ISMS.online solving and how is that benefiting you?** Ease of tracking our audit and risk registers. We were operating from spreadsheets previously and everything felt very messy and hard to effectively track, ISMS online solves this. ### 30. CODE WP4U2026: Easy UI and Great UX, But Portal Navigation Takes Time to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ISMS.online?** Easy to use UI, and great UX. Makes monthly audits much easier **What do you dislike about ISMS.online?** Navigating the different areas of the portal takes a lot of getting used to **What problems is ISMS.online solving and how is that benefiting you?** Makes peforming monthly audits as part of our accreditation much easier. Easy tracking of data allows us to show compliance to any auditors. **Official Response from John Whiting:** > Hearing that compliance tracking and monthly audits have become more manageable is a great result. We appreciate the feedback and look forward to making your experience even smoother. All the best, The ISMS.online team ### 31. Streamlines ISO27001, ISO9001 and ISO14001 for quick accredition **Rating:** 5.0/5.0 stars **Reviewed by:** jane.walton@italik.co.uk w. **Reviewed Date:** January 14, 2026 **What do you like best about ISMS.online?** I like all the fact that everything is in one place which makes administration and auditing straight forward. Also the fact that the statement of applicablility for ISO27001 ia automatically created and support is very good. **What do you dislike about ISMS.online?** Currently nothing but support is easily available and very good. **What problems is ISMS.online solving and how is that benefiting you?** We use ISMS.online for ISO 27001, ISO9001 and ISO14001, it makes accreditation much easier to achieve along with recertifications. **Official Response from John Whiting:** > Straightforward administration, clean auditing, and no scrambling across multiple tools for three separate ISO standards. Hearing that ISMS.online is delivering all of that, and making recertification easier in the process, is exactly the kind of feedback we love to receive. Thank you! All the best, The ISMS.online team ### 32. ISO 27001 Complete solution **Rating:** 4.5/5.0 stars **Reviewed by:** Nabil A. | Technical Support Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2025 **What do you like best about ISMS.online?** Ease of use and it has all what we are looking for to get the ISO 27001. **What do you dislike about ISMS.online?** It needs more clarification videos, this will be more helpful. **What problems is ISMS.online solving and how is that benefiting you?** We need to get the ISO 27001 and we have to apply some policies that offered by ISMS.online **Official Response from John Whiting:** > Thank you, Nabil, we love hearing this! Getting a small team to ISO 27001 is a real achievement, and we're proud to be part of making it possible. We'd love to celebrate your certification milestone with you when the time comes! All the best, The ISMS.online team ### 33. Easy, Well-Structured ISMS—ISO 27001 Still Takes Effort **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ISMS.online?** Easy to use, very well structured, and overall good. **What do you dislike about ISMS.online?** I dont really dislike much about ISMS, but i do dislike doing the whole ISO27001. **What problems is ISMS.online solving and how is that benefiting you?** Its solving the issue with getting a lot of different documents in a very well structured tree. CODE WP4U2026 **Official Response from John Whiting:** > A huge thank you for the 5-star rating! We're pleased to hear ISMS.online is working well for you, and we remain committed to making the experience even better over time. We appreciate your support! ### 34. CODE WP4U2026: Stylish Design and Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about ISMS.online?** CODE WP4U2026 I really enjoy the style of it and the to-do list. **What do you dislike about ISMS.online?** CODE WP4U2026 It could be slightly easier to navigate. **What problems is ISMS.online solving and how is that benefiting you?** CODE WP4U2026 It helps me plan my workload so I don't become overwhelmed looking at a large list of tasks. **Official Response from John Whiting:** > We're glad the design and to-do list are hitting the mark. Making compliance feel organised and manageable is exactly what we're here for! Your point about navigation is well noted, and we're always looking to refine it. Thanks for taking the time to share your experience! All the best, The ISMS.online team ### 35. Versatile GRC Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** David L. **Reviewed Date:** December 18, 2025 **What do you like best about ISMS.online?** I like that ISMS.online is extendable, allowing me to configure lists, tracks, projects, and activities. The setup was easy, which I appreciate. **What do you dislike about ISMS.online?** There are small features lacking here and there, which could be about filtering information or having more automation perhaps. **What problems is ISMS.online solving and how is that benefiting you?** I use ISMS.online for GRC purposes like compliance and risk management. It helps keep track of assets and to-dos, and provides information on staying compliant with ISO standards and other frameworks. **Official Response from John Whiting:** > Thank you, David, this is really helpful feedback. We're pleased the extensibility and easy setup are delivering value across your compliance and risk management work. On the areas for improvement, filtering and automation are both on our radar and we're actively working to make the platform more powerful in these areas. We'd love to hear more about the specific workflows where you feel those gaps most, so if you're open to it, your Customer Success Manager would be glad to connect. All the best, The ISMS.online team ### 36. A solid system with excellent support **Rating:** 4.0/5.0 stars **Reviewed by:** Nicola G. | General Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about ISMS.online?** ISMS.online has allowed us to compile, structure and organize all of our ISO policies and vendor accounts into one place. It has helped us understand and meet the standards' requirements in a way that has optimally prepared us for internal and external audits year over year. Whenever we had a question, needed technical support or had a suggestion on potential improvements, the team behind ISMS.online was quick to respond and went above and beyond to support us. **What do you dislike about ISMS.online?** As of the time of this writing, ISMS.online is a very hands-on system. While some of this is fine, in many instances, such as tracking KPIs, the processes could and should be automated. **What problems is ISMS.online solving and how is that benefiting you?** ISMS.online helps us gather and organize all the information we need for our annual ISO 27001 and 27701 audits. That's why we got it initially, but since then it's proven to be helpful beyond its initial purpose by giving us a home for important policies, vendor contracts, and a record of our ongoing review and improvement processes. **Official Response from Customer Support:** > Hey Nicola, Thanks for the awesome review! 🎉 We're happy to hear how ISMS.online has been a game-changer for your audits and policy organisation. We appreciate your feedback on areas you think could be automated, and we'd love to help smooth that out. Contact our Customer Success team so we can help make things even better! All the best, The ISMS.online team ### 37. Your All-in-One ISO Management System Toolkit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about ISMS.online?** ISMS.online has become the gold standard for our organisation and helped us to achieve and maintain rigorous information‑security and data‑privacy compliance—without the usual headaches. - HeadStart – Ready‑made ISO workspaces with tasks, owners, and timelines already set up. - Policy Templates – Pre‑written policies you can use or edit in seconds. - Policy Packs – One‑click bundles that add all the policies you need for ISO 27001, GDPR, and more. - Risk Management – Built‑in risk register with scores, heat maps, and links to actions. - Incident Management – Log and track security incidents from start to finish. **What do you dislike about ISMS.online?** In everyday use, we genuinely found nothing to complain about: the interface is intuitive, performance is fast, documentation is clear, and support tickets are answered within hours—not days. **What problems is ISMS.online solving and how is that benefiting you?** I am using it as one-stop-shop for all ISO 9001, 27001, 42001 and 45001 policies, information and tools. **Official Response from Customer Support:** > Hi there, Thank you so much for your 5-star review! We're really happy to see that ISMS.online is helping with your ISO 2001 management. We appreciate your feedback on the search functionality. We've passed it onto our Product Team and they will be looking into it. Kind regards, The ISMS.online Team ### 38. Intuitive and User-Friendly with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katy H. | Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ISMS.online?** The customer success and support teams really stand out. Whenever we've had questions or needed assistance, their response time has been incredibly prompt. The team is knowledgeable, patient, and genuinely invested in helping us get the most out of the platform. **What do you dislike about ISMS.online?** At the moment, I haven't found anything I dislike. **What problems is ISMS.online solving and how is that benefiting you?** Ongoing compliance **Official Response from John Whiting:** > Thank you, Katy, this is lovely to read. We're really proud of our customer success and support teams and the standard they hold themselves to, so feedback like this is incredibly rewarding for them to receive. Knowing that you feel genuinely supported in getting the most out of the platform is exactly the outcome we aim for. We'll be sure to pass your kind words on. All the best, The ISMS.online team ### 39. Easy to use with great features and support **Rating:** 5.0/5.0 stars **Reviewed by:** Paul B. | Head of IT and security, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about ISMS.online?** It is a great tool to manage you ISM in a structured way and allows you to work through and cover all the areas required for compliance. It has some very useful features that make is user friendly for all member of the company and is very good at creating tasks to ensure things are kept on top of. Customer support is exactly the way it should be fast and efficient and often incorporate good ideas into their roadmap. **What do you dislike about ISMS.online?** Integration with confluence, it would be really handy to be able to Iframe some reports or create dashboards that could be linked to report on the topics of interest for management meetings. **What problems is ISMS.online solving and how is that benefiting you?** It solves the issue of managing and approving policies and keeps them all in a structured framework. The linking feature to other topics or areas are also very good, the inclusion of attached documents when using policy packs is also very handy so that users do not need to navigate a file directory to locate a specific instruction set or forms. Keeping track of user compliance when issuing policies is a great feature as there are always a few who need a nudge. We have adapted this feature to help keep track of internal group awareness training on a range of topics also **Official Response from John Whiting:** > Thank you, Paul, for highlighting ISMS.online’s structured approach to ISM management and its user-friendly design for all team members. Your suggestion for integration with tools like Confluence is perfect timing as we're starting to roll out new native integrations. If you'd like to discuss your ideas surrounding Confluence, then please reach out to your customer success manager. Thanks again for your review. All the best, The ISMS.online team ### 40. ISO27001 Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme C. | Head of Risk and MD of Trading, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about ISMS.online?** Setting up ISO27001 was a simple easy to follow procedure with sufficient guidance throughout the process. Whilst we as a company do not use all the areas available the ones we do use are well laid out and have assisted in the set up and follow up throughout our implementation and reviews. The reminders for each user are clear and the emails helpful to remind users of action required. **What do you dislike about ISMS.online?** I cannot recall any part of the database being difficult to follow so really nothing to dislike. **What problems is ISMS.online solving and how is that benefiting you?** ISO27001 implementation and annual reviews by an external assessor. Also provides an excellent one stop database for management reviews and policies. The Risk Matrix function is used by the company for more than just IT security issues. ### 41. Canadian Consulting Firm and ISO 27001:2022 **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy P. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about ISMS.online?** ISMS online provides the examples, connection to the standard and coaching all the way through implementation. The check-ins with the ISMS.online team is very helpful in addressing implementation challenges, with approaches and examples. We have been able to build out a team approach quickly as ISMS.online is easy to learn and become productive with almost immediately. We do appreciate that the ISMS can be the source of truth for our records and the tools included with the product have added value to our organization. This is a product our implementation team works all the time, and we enjoy the ease of the workflow for reviews and approvals of our ongoing work. **What do you dislike about ISMS.online?** There really is nothing to dislike about ISMS.online. **What problems is ISMS.online solving and how is that benefiting you?** Ease of implementation and integrated processes, tools and adoption in one application. ### 42. The support and expertise provided by ISMS.online has been very valuable. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael G. | Reporting Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about ISMS.online?** The expertise from our consultant has been incredibly useful - and we have improved our existing policies in the migration/implementation. I also like that support is accessible very quickly, via our account manager or tech support etc. **What do you dislike about ISMS.online?** In all honesty - I really don't like the UI and technical side of the product. Formatting within the policy box is time consuming and doesn't match with other applications - and so it is an unnecessary skill to have to learn that CTRL + 8 = bullet point, as an example. When our consultant was having issues with the formatting and he uses the platform every day - this tells you the story! It is my only downside thus far. **What problems is ISMS.online solving and how is that benefiting you?** I believe that the product is helping organisations such as ourselves to organise our InfoSec system. I have seen lots of resources online where people have 8 page documents for each policy, and it becomes difficult to manage. By holding all InfoSec policies and areas - including a Supplier area, Risk Map, OFI's, etc. - we are able to quickly navigate between content without having to go through an 80 page word document. ### 43. ISMS.online Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie H. | Information Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about ISMS.online?** The platform streamlines all aspects of our ISO certification processes, from policy creation to internal audits. Key strengths include the intuitive document version control, automated notification system for document reviews, and comprehensive audit trail functionality. The dashboard provides clear visibility of tasks and deadlines, which has helped us maintain consistent compliance. We particularly appreciate the built-in templates for procedures and forms, which saved considerable time during initial setup. The automated reminder system ensures nothing falls through the cracks during periodic reviews and updates. **What do you dislike about ISMS.online?** While the initial learning curve required some adjustment, the support team provided excellent training resources and responsive assistance. The system has ultimately reduced our administrative workload and helped standardise our processes across departments. **What problems is ISMS.online solving and how is that benefiting you?** The system addresses several critical business challenges that were previously time-consuming and error-prone. First, it eliminates the chaos of managing ISO documentation through shared drives and email by providing a centralised document control system. This means we can instantly access the latest versions of procedures and policies, with clear audit trails showing who made what changes and when. **Official Response from John Whiting:** > Hi Jamie, It's great to hear ISMS.online is streamlining your ISO certification! Compliance is definitely easier when everything’s in one place. All the best, The ISMS.online team ### 44. The best way to manage ISO27001 compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | Sales Operations & Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ISMS.online?** We've been using ISMS.online for 4+ years, and without it to manage our ISO27001 compliance - we'd be lost. The tool provides everything you need - from Risk Registers, to various project tracks to keep on top of to-do lists, it has everything. We utitlise many portions of the platform, and particularly find the structure of policies, and how you can build relationships across multiple sections of the system, which helps you build a bigger picture of how certain policies and controls influence other aspects of your information security system. Implementing ISMS.online was super easy and was made even easier with the help of Resilient IT. **What do you dislike about ISMS.online?** Nothing - a very supportive team, and willing to listen to their customers. **What problems is ISMS.online solving and how is that benefiting you?** Managing our ISO27001 compliance has been easy which means that i'm not worrying about whether we are keeping on top of reviewing risks, or assets, or legislative risks. It helps track and manage EVERYTHING. With ISMS.online we have successfully recertified and maintained our ISO27001 certification. **Official Response from John Whiting:** > Hi Joseph, It’s fantastic to see that after years of using ISMS.online, the platform continues to deliver value for you! Thank you for the 5 star review. All the best, The ISMS.online team ### 45. ISMS.Online essential for maintaining our InfoSec standards **Rating:** 4.5/5.0 stars **Reviewed by:** Richard H. | VP Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about ISMS.online?** - Its simple and easy to use, importantly for colleagues who need to provide input but InfoSec is not their day to day activity - Features that enabled us to connect different aspects of certifications to one set of policies and controls. Enabled us to track and maintain consistency in standards across different InfoSec accreditations. - Support available from account executives and customer support team of adjust functionality and features in the product open request - Ability to use tool in audits and in front of auditors. Aiding conversations and speeding up audit timelines **What do you dislike about ISMS.online?** I found there to be no down sides associated with the implementation and use of this tool. **What problems is ISMS.online solving and how is that benefiting you?** Before we implemented ISMS.online our information and data relating to our Security Compliance was spread out over multiple tools, poorly maintained and difficult to use as part of our overall implementation of InfoSec and as part of audit processes. ISMS.Online enabled us to consolidate information into one tool, with a simple structure that enabled us to both focus on improving out overall security compliance and aid how we presented that to 3rd parties and regulatory bodies. Its simple structure and pre-populated templates made is much easier for us to maintain information. ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2025 **What do you like best about ISMS.online?** The customer support and overall platform integration have been great in both terms of the ISO training itself and the platform modules. For the 27001, the modules have been split into an easy-to-use tree and allowing you to work towards the certificate completion in a fashionable manner. **What do you dislike about ISMS.online?** The GUI can be a little tricky to navigate at first. **What problems is ISMS.online solving and how is that benefiting you?** How we as a business manage our ITSM and the policies and procedures required to complete this. ### 47. Very useful and practical **Rating:** 5.0/5.0 stars **Reviewed by:** Emma A. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about ISMS.online?** Straightforward to use and very customer friendly. I use it frequently and would recommend it to others. It keep everyone on task and up to date. **What do you dislike about ISMS.online?** There is nothing I dislike about ISMS online. **What problems is ISMS.online solving and how is that benefiting you?** Keeping all the tasks in one place and everyone has a clear track of their actions to follow up and their deadlines. **Official Response from John Whiting:** > Thank you, Emma. It's great to hear that the task management and deadline tracking are making a real difference to how your team stays organised and accountable. Having everything in one place with clear visibility for everyone is something we've put a lot of thought into, so it's really pleasing to hear it landing well in day-to-day use. All the best, The ISMS.online team ### 48. Security Management Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Adila B. | Manager of Quality and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2024 **What do you like best about ISMS.online?** It is great that you can do the following: (1) Allocate someone to a task. (2) Create a reminder to review any entries. (3) Have a discussion on a specific task and everything is logged and accessible to anyone with access. (4) Having a Statement of Applicability (ISO27001) at the touch of a button. (5) Support is always on hand to handle issues and queries. (6) Having other frameworks available to link to current framework. (7) Audit structure - you just follow it like a checklist. (8) Risk management all in one place and linked to the controls. **What do you dislike about ISMS.online?** Nothing - it is very useful for what we do in our organisation. We have not yet utilised all the functionalities in ISMS.online and there are quite a lot. Our aim is to use ISMS.Online for other things that we do in the Organisation. **What problems is ISMS.online solving and how is that benefiting you?** We had an Excel spreadsheet as a Risk Register but when this became too big, we needed something else that would help us to be more organised, to ensure each risk owner is identified and is responsible for reviewing the risks regularly. ISMS.online does really well and is a lot less complicated than others we have seen. We are now able to allocate the risk/task to an individual/owner. ISMS.Online also makes it easy to create a Statement of Applicability. ISMS.Online also has a great internal audit functionality. **Official Response from John Whiting:** > Hi Adila, Your story about moving from a cumbersome spreadsheet to ISMS.online’s organised risk management tools resonates deeply. It’s great to see how features like task allocation and the Statement of Applicability are helping you streamline your workflows. Wishing you success as you continue exploring all the platform’s functionalities! All the best, The ISMS.online team ### 49. The platform has been extremely helpful in us receiving and maintaining our ISO27001 accreditation! **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ISMS.online?** I like that it has everything that we need is a company to ensure we are able to attain and maintain our ISO27001 accreditation. It has been hugely helpful in this and has ensured we have thought about everything that we need to get our certification. Getting reminders of items that need attention has been really helpful. It was really easy to implement the software and we are hoping that later in the year to integrate with other platforms which will hopefully make the system even easier to use. **What do you dislike about ISMS.online?** It can sometimes be hard to navigate but that might be in part because I am not a frequent user compared to other team members. The customer support we received in our first year wasn't always great but once we raised our concerns these were dealt with **What problems is ISMS.online solving and how is that benefiting you?** It is ensuring that we think of everything that is needed in order to keep our accreditation. The fact it also updates the system if there are changes to ISO27001 is also really helpful as this is something that may get missed or overlooked. **Official Response from John Whiting:** > Thanks for sharing your experience! It sounds like ISMS.online has become a cornerstone of your ISO 27001 accreditation journey. I am excited to hear that the implementation was straightforward! We've recently launched a suite of native integrations. If you'd like to learn more about those, don't hesitate to contact your customer success manager. All the best, The ISMS.online team ### 50. Excellent for Audit Prep, But Admin Info Needs Clarity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about ISMS.online?** The platform has a great layout and is very useful to help build up your evidence for audits and to map progress. **What do you dislike about ISMS.online?** Information about account renewals and admin functionality is not clearly visible in the platform **What problems is ISMS.online solving and how is that benefiting you?** The company is working towards achieving ISO27001 certification and is utilising ISMS online to assist with this process. **Official Response from John Whiting:** > Thank you for sharing this. We're pleased the platform is helping your team build evidence and track progress towards ISO 27001 certification. On the admin and renewal, we'd love to connect you with your Customer Success Manager to make sure everything is clear and that you have full visibility of what you need going forward. All the best, The ISMS.online team ## ISMS.online Discussions - [What is ISMS.online used for?](https://www.g2.com/discussions/what-is-isms-online-used-for) - 1 comment - [View ISMS.online pricing details and edition comparison](https://www.g2.com/products/isms-online/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+16%3A35%3A47+-0500&secure%5Bsession_id%5D=1f71d34a-96bc-4bce-90c4-fa2a3629118d&secure%5Btoken%5D=0d82a2ce40d682c0da95bcfb32ea0e4b353d7710b8438203909207385e546c5f&format=llm_user) ## ISMS.online Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## ISMS.online Features **Generative AI - Security Compliance** - Predictive Risk - Automated Documentation ## Top ISMS.online Alternatives - [Drata](https://www.g2.com/products/drata/reviews) - 4.7/5.0 (1,325 reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - 4.6/5.0 (2,661 reviews) - [Sprinto](https://www.g2.com/products/sprinto-inc/reviews) - 4.7/5.0 (1,660 reviews)