---
title: ISMS.online Reviews
meta_title: 'ISMS.online Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 292 reviews by the users' company size, role or industry
  to find out how ISMS.online works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 292
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Governance, Risk & Compliance
  url: https://www.g2.com/categories/governance-risk-compliance
---

# ISMS.online Reviews
**Vendor:** Alliantist  
**Category:** [Security Compliance Software](https://www.g2.com/categories/security-compliance)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 292
## About ISMS.online
IO helps thousands of companies around the world with their information security, data privacy and other compliance needs. The powerful ISMS.online platform simplifies the process of getting compliant with a range of standards and regulations including ISO 27001, SOC 2, ISO 42001, GDPR, ISO 27701 and many more. With IO you can make up to 81% progress from the moment you log in. Our Assured Results Method is there to guide you every step of the way and if you need any guidance then the Virtual Coach or our team of compliance experts are available to help you succeed. Our customers range from larger enterprises looking to improve their management systems, through to small businesses aiming to achieve standards like ISO 27001 for the first time. Whatever your goals, our platform is designed with all the tools you need and can grow alongside your business.



## ISMS.online Pros & Cons
**What users like:**

- Users commend the **user-friendly interface** of ISMS.online, which simplifies complex certification processes and enhances team collaboration. (47 reviews)
- Users value the **fast and friendly customer support** of ISMS.online, enhancing their overall user experience significantly. (28 reviews)
- Users appreciate the **helpful online tips** provided by ISMS.online, enhancing organization and user experience significantly. (21 reviews)
- Users value the **collaborative risk management** features of ISMS.online, enhancing their ISO27001 compliance efforts seamlessly. (18 reviews)
- Users appreciate the **exceptional compliance support** of ISMS.online, ensuring structured management and clear guidance for information security. (17 reviews)
- Certification Process (13 reviews)
- Easy Setup (13 reviews)
- Evidence Management (12 reviews)
- Time-saving (12 reviews)
- Policy Management (11 reviews)

**What users dislike:**

- Users find the **complex navigation** of ISMS.online challenging, requiring time to adapt to its layout and interface. (12 reviews)
- Users find ISMS.online to be **not intuitive** , requiring time to adapt to its complex layout and navigation. (10 reviews)
- Users find the **lack of pre-populated clusters and automation** limits the usability and efficiency of ISMS.online. (8 reviews)
- Users experience a **lack of clarity** regarding ISO standards and task completion, leading to confusion and frustration. (7 reviews)
- Users find the **steep learning curve** of ISMS.online challenging, requiring time and technical support to navigate effectively. (7 reviews)
- Limited Templates (5 reviews)
- Users find the **interface unintuitive** , making navigation and customization frustrating for newcomers and experienced users alike. (5 reviews)
- Pricing Issues (5 reviews)
- Difficult Setup (4 reviews)
- Users find a **lack of guidance** on ISO standards, making it difficult to understand requirements effectively. (4 reviews)

## ISMS.online Reviews
  ### 1. ISMS.Online, Outstanding tool for Regulatory Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jim M. | Senior Manager Information Security and Compliance / CISO, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about ISMS.online?**

We utilize ISMS.Online for our ISO 27001 compliance.  ISMS.Online breaks down the regulation into each separate requirement and you are able to add what you do to satisfy the requirement and attach any policies or documents to the requirement.  When an auditor comes in it allows you to show what you are doing for each requirements.  Our auditors have loved how organized we are and say that they are going to recommend ISMS.Online to their other customers.

We also utilize ISMS.Online for our ISMS, using the tool to track CAPA's, Incidents, Security risks, etc.  We also utilize ISMS.Online for our weekly ISMS meetings and quarterly management reviews.  ISMS.Online also has a great risk management section for tracking and reviewing risks.

**What do you dislike about ISMS.online?**

Each regulation is a seperate module and the modules do not share data.  We upgraded from ISO 27001:2013 to ISO 27001:2022 and had to update all the data.  The company did help with the initial import of data, but I have been told that if we purchased the HIPAA module, it would not share data with the ISO modules.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online helps with maintaining regulatory compliance and helps in making audits more organized.  Our auditors have commented on how much they like ISMS.Online and how we are utilizing it.  ISMS.Online also plays a major role in our risk management program by housing all our risks and tracking their reviews based on risk score so risks are reviewed as scheduled.

**Official Response from John Whiting:**

> Hi Jim,

We’re thrilled to hear how ISMS.online has been instrumental in maintaining your ISO 27001 compliance and simplifying audits - and that your auditors loved the platform. Fantastic! Thank you for sharing your thoughts surrounding modules and sharing data. We've passed this information on to our product team.

Once again, thank you for the 5 star review.

All the best, 

The ISMS.online team

  ### 2. Strong ISMS Solution That Could Benefit from More Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emaan S. | Information Security Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 22, 2026

**What do you like best about ISMS.online?**

I like that ISMS.online brings the entire ISMS into one place. It makes it much easier to collaborate across the organisation, stay on top of tasks, and ensure everyone has a single, accurate view of controls and risks.

ISMS.online has also been consistently reliable for me. I’ve never had any issues with the platform or with support. Everything loads quickly, and support always responds in a timely manner.

**What do you dislike about ISMS.online?**

Overall, the platform is good. However, one area that ISMS.online could improve is making the platform more flexible and customizable for users.

For example, at the moment, making changes in the SoA and Risks & Treatments modules can take a long time because we have to open and update each entry individually to apply a change. If there were an option to edit entries directly from the list view - similar to what’s possible in the Corrective Actions & Improvements and Policies & Controls modules - it would make the platform significantly better and more efficient to use.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.Online makes the relationship between risks and controls much clearer, and it’s also easier to track recurring ISMS activities and see them through to completion.

It’s been especially helpful in giving all employees a single source of truth for ISMS information. We’re all working from the same set of information, and it’s very easy to collaborate using the Discussions and To-Do features, so we can clearly see the work involved in managing our ISMS processes.

**Official Response from Customer Support:**

> Dear Emaan,

Thank you for such a detailed and honest review! We're really glad the platform is helping your whole team stay aligned and on top of your ISMS - and great to hear support has always been there when you need it.

The point about list-view editing in the Statement of Applicability and Risks & Treatments modules is well taken. I'll make sure it gets in front of our Product team. Thanks again for taking the time - feedback like this really does shape where we focus next.

All the best,

The ISMS.online team

  ### 3. ISMS.online: A Central Hub for ISO Certification and Day-to-Day Governance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kojo F. | Cloud Security Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 11, 2026

**What do you like best about ISMS.online?**

What we value most about ISMS.online is the way it brings our compliance and governance work into one central, structured platform. It has been instrumental in supporting our ISO 27001 and ISO 9001 certification journeys, offering clear guidance, helpful templates, and straightforward evidence management throughout the process.

Beyond certification, ISMS.online has become a core part of our day-to-day governance framework. We use it to manage policy packs, maintain our risk register, track compliance activities, and demonstrate continual improvement across the business. The platform is intuitive and well organised, and it helps ensure key information remains accessible, up to date, and consistently maintained.

Overall, the combination of practical compliance tools, audit readiness support, and ongoing governance capabilities has made ISMS.online a valuable asset for strengthening our management systems and reducing the administrative burden that comes with maintaining certification standards.

**What do you dislike about ISMS.online?**

While ISMS.online is a strong platform overall, some parts can feel less intuitive than others, especially when moving between modules or trying to find specific information. For new users, there can be a bit of a learning curve, and certain workflows still feel like they could be streamlined further to improve efficiency and overall usability.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online helps us tackle the challenge of managing compliance, risk, policies, and audit evidence in a structured, centralised way. It reduces the administrative effort involved in maintaining ISO standards, improves visibility into our compliance activities, and makes sure key information is easy to find when we need it for audits and reviews. Overall, it has supported us in achieving and maintaining our ISO 27001 and ISO 9001 certifications, while encouraging a more consistent and efficient approach to governance across the organisation.

**Official Response from Customer Support:**

> Dear Kojo,

Thank you for such a thoughtful and detailed review - it's genuinely rewarding to hear that the platform has become a core part of your governance framework, not just a tool for getting certified. 

We take your feedback on navigation and module switching seriously; making the platform more intuitive for every user, not just experienced ones, is a priority we're actively working on. We're glad ISMS.online is reducing the administrative weight of maintaining your ISO 27001 and ISO 9001 standards, and we look forward to continuing to improve the experience for your whole team!

All the best,
The ISMS.online team

  ### 4. Reliable policy management with useful packs and clear viewing insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about ISMS.online?**

That it gives us a centralised, controlled environment for managing ISO 27001:2022.
It’s been a great place to store our policies alongside our other company policies. The policy packs, together with the ability to see what people have viewed, have been particularly useful for us. 
The system has also been reliable, and we’ve been using it for a number of years now without issues. 
Whilst it is a more expensive product, we appreciate the ability to add (at a cost) additional frameworks.

**What do you dislike about ISMS.online?**

Navigating the platform can feel clunky and non-intuitive, and it takes a significant amount of time to learn. If you use it frequently, that’s less of an issue, but for senior business leaders who log in more sporadically, the experience could be much easier.

**What problems is ISMS.online solving and how is that benefiting you?**

It’s a single place to store company information, with the added benefit of a complete audit trail that shows what people are doing.  

The Virtual Coach and mapping functions help to demonstrate the control requirements.  Automatic reminders for policy, note and risk reviews are valuable.

**Official Response from Customer Support:**

> Hi Alexa,

Thank you very much for this thoughtful review. We're happy to hear good feedback, especially from our long-standing customers like you. 

Your suggestions about the UX are important to us and we relay them directly to the Product team - this will inform our future roadmap!

Thanks again and please do not hesitate to reach out if you need any support with your certification journey!

All the best,

The ISMS.online team

  ### 5. ISMS Streamlined Our ISO9001 Processes and Made Compliance Easier.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Yannis P. | CEO, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2026

**What do you like best about ISMS.online?**

Before ISMS, we had implemented our ISO9001 on SharePoint using a set of versioned documents, spreadsheets, and forms. It was a constant struggle to maintain, to ensure compliance, and to drive adoption across the organisation.

ISMS changed all of that. It has proven critical for us in supporting the ISO9001 processes at DOPE. It helps with the detailed and complex tasks by keeping everything streamlined and clear, providing a practical and much easier way to follow the process and get things done.

While some effort is needed at the start to set it up and learn the interface, it quickly becomes intuitive and is pretty easy for the whole team to use.

**What do you dislike about ISMS.online?**

It is a full featured platform covering compliance management focusing on the managers of the policies.
The rest of the stakeholders within an organisation can view published policy packs relevant to them and mark them as "read", yet ISMS stops there.
As nice to have features, that from my POV would position ISMS as a more complete suite in their domain, I would love to see an expansion of features opening up also to this audience within an organisation. 
For example: 
- Customisable User Forms to initiate tasks such as Supplier Evaluation Requests or CAR requests
- a way employees can see and search through Rosters (i.e. Suppliers/Accounts)
- Org Chart / Flow Chart building functionality

**What problems is ISMS.online solving and how is that benefiting you?**

Helping us implement, manage and roll out our ISO9001 and upcoming 27001 in a very robust, practical and actionable way

**Official Response from Customer Support:**

> Hi Yanni,

Thank you so much for this thoughtful and detailed review! We're thrilled to hear that ISMS.online has made such a meaningful difference at DOPE, transforming what was once a challenging SharePoint-based process into something organised and easy for your whole team to use. 

We are truly grateful for your suggestions and feedback: customisable user forms, roster search, and org-charts are exactly the kind of ideas that help shape our roadmap. We'll make sure these reach our product team. 

We look forward to supporting your ISO 27001 journey ahead - please do not hesitate to reach out for anything you need!

All the best,

The ISMS.online team

  ### 6. Comprehensive ISMS Management with Great Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2026

**What do you like best about ISMS.online?**

What I like most about ISMS.online is that it provides a structured, central place to manage our ISMS and makes it much easier to prepare for ISO 27001 audits. The interface is clean and intuitive, so it’s easy to find documents, manage risks, and collect evidence. Performance has been reliable, and the onboarding resources and support team were responsive whenever we needed guidance. While the platform is on the more expensive side, it has helped us standardize our compliance processes and save time, making it a worthwhile investment overall.mpliance. We haven’t relied extensively on integrations, but the platform works well as the central hub for our ISMS. Additional integrations and more automation would be a welcome enhancement as our compliance processes continue to mature.

**What do you dislike about ISMS.online?**

ISMS.online is a comprehensive platform, but that also means there is a learning curve and some workflows require more clicks than I’d like. The pricing is on the higher side, particularly for smaller organizations, although the value is there if you’re fully committed to maintaining an ISMS. I’d also like to see more AI capabilities, such as helping draft policies, summarize audit evidence, recommend risk treatments, and identify gaps in documentation. Features like these would make the platform even more efficient and reduce manual effort.

**What problems is ISMS.online solving and how is that benefiting you?**

Before implementing ISMS.online, much of our compliance documentation, risk management, and evidence collection was spread across multiple documents and systems, making it difficult to maintain consistency and prepare for audits. ISMS.online gave us a single, structured platform to manage our ISMS, track risks, maintain policies, and collect audit evidence. This has streamlined our compliance activities, improved visibility across the business, and reduced the time spent preparing for audits. Although the platform represents a significant investment, the efficiency gains and improved governance have delivered a good return for our organization.

**Official Response from Customer Support:**

> Hi There, 

Thank you so much for this thoughtful review! We're glad ISMS.online has become the central hub for your ISMS and made audit prep so much smoother.

We appreciate the honest feedback on pricing, workflow efficiency, and AI capabilities too - points like drafting policies, summarising evidence, and recommending risk treatments are exactly the kind of input that shapes our roadmap, so thank you for flagging them.

It's great to hear the platform has delivered real efficiency gains and better governance for your team. We'll keep working to make it even more valuable as your compliance processes mature!

All the best,
The ISMS.Online Team

  ### 7. Clean UI, Seamless OneDrive Integration, and a Powerful ISO27001 Headstart

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul O. | CIO, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about ISMS.online?**

The user interface is clean and easy to use. The integration wth OneDrive makes storing documents for review very simple. But the best thing about ISMS.online, especially when we were seeking ISO27001 certification, was the Headstart feature - pre-built bank of tools, frameworks, policies & controls to help get us going quickly.

**What do you dislike about ISMS.online?**

At the start, the UI was difficult to navigate, but over time the team at ISMS.online have greatly improved this and the overall usability is much better. One element that would improve it further is the ability to cross-link work areas between clusters, especially when supporting multiple ISO standards.

**What problems is ISMS.online solving and how is that benefiting you?**

This product greatly helped us achieve ISO27001:2022 for the first time, after only a few months of planning and implementation.

**Official Response from Customer Support:**

> Dear Paul,

Thank you so much for this excellent rating! We are delighted to hear that IO has helped you achieve certification really quickly. In regards to the overlap between clusters - we hear you and our Product team is actively working on it! 

Thank you again for your time completing this review - we will remain at your service for any further queries throughout your compliance journey!

All the best,
The ISMS.online team

  ### 8. Fantastic all round solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leah R. | Owner, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2024

**What do you like best about ISMS.online?**

ISMS is fully customisable which allows us to use it as a solution to a vast array of our processes.  Once we got our head around how to use the platform and get the most out of it, it has then become the answer to more and more of our management issues and has proved to be invaluable. The support team are always a quick message away if you ever need any help.

**What do you dislike about ISMS.online?**

There have been several updates which have cause some bugs in the platform but these have all now been fully resolved.

**What problems is ISMS.online solving and how is that benefiting you?**

Audit management (ISO 27001, H&S etc).  Site facilities and H&S management and tracking.  Global legislation management, Fleet and driver management.  AML tracking. Vetting tracking. Marketing content approval.

**Official Response from John Whiting:**

> Hey Leah,

It’s amazing to see how ISMS.online has evolved into a solution for so many of your management processes! Thank you for the 5-star review.

All the best,

The ISMS.online team

  ### 9. Multiple Certification Standards Made Easy with ISMS.online

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about ISMS.online?**

ISMS.online offers many different certification standards, which makes things easier when you need multiple certifications. And because more than 60+% is already filled in, it’s straightforward to adjust the controls and text so they fit your own organisation, without having to write everything from scratch.

**What do you dislike about ISMS.online?**

Because you pay per certification, pricing can become an issue when you need more then 2 or 3 certifications.

**What problems is ISMS.online solving and how is that benefiting you?**

We needed a mature ISMS solution that would help us cover all controls and requirements, without having to investigate every control and every requirement ourselves and then build a solution to address each one. By following the procedures and using the virtual assistant, ISMS.online pushes you to think through and discuss everything, and then provides the tools you need—without having to reinvent the wheel. This saves a lot of time and at the same time it's difficult to forget something.

**Official Response from Customer Support:**

> Hi there, 

Thank you so much for this thoughtful review! We're really glad ISMS.online has saved you time and taken the pressure off having to research and build everything from scratch. That's exactly what we set out to do - give organisations a solid, structured foundation so nothing gets missed. 

We hear you on the per-certification pricing, and it's genuinely useful feedback as we continue to develop the platform. Thanks again for sharing your experience!

All the best,
The ISMS.online team

  ### 10. Streamlined Management with Room for Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2026

**What do you like best about ISMS.online?**

I like how ISMS.online is an all-in-one management platform, making it easier to manage our standards without manually handling word documents, spreadsheets, and calendar reminders. I appreciate the ease with which I can review the policies that apply to different Annex A items. The risk register feature is great because it allows me to associate controls with mitigating risks. I also like how all the evidence is mapped to the various controls, which shows adherence to the standard and streamlines management, especially during audits. The setup was very straightforward; we had access within a few minutes of signing up.

**What do you dislike about ISMS.online?**

I feel certain aspects around document management could be better, and I believe third-party integrations are in development.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online consolidates our management processes, transitioning from separate systems to one platform. It generates task lists to maintain standards, streamlines policy reviews, manages risk registers, maps evidence to controls, and simplifies navigation during audits.

**Official Response from Customer Support:**

> Hi there,

Thank you for this fantastic review! We are so happy to hear ISMS.Online has helped consolidate your standards management in one place, and that you were up and running almost immediately!

We appreciate the feedback on document management and third-party integrations too - both are areas we're actively working on, and input like yours helps shape what we prioritise next. 

Thanks again for taking the time to share this! 

All the best,
The ISMS.Online Team

  ### 11. Helpful ARM Guidance That Keeps Project Transitions on Schedule

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stacey R. | Security Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2026

**What do you like best about ISMS.online?**

I really liked the ARM section, that was very helpful in project planning the transition, and it kept me on schedule. I liked the way clauses and controls were split into importance through the phases of following the ARM. Luckily the tool was descriptive enough for me to interpret that I was migrating from the old system and updating to the new version, rather than starting from scratch. It had clarity.
My experience with the IO platform, and the people working at ISMS has all been very positive. We bought the tool to help the business transition to the ISO 27001 v2022, have a Spanish version (we have an office in Colombia) and long term plan of rolling out SOC 2 as well.
I really appreciated having the 'Legacy (v2013) controls and mapping' section because it did take a while for my head to get around and migrate away from v2013 to v2022. I used this section a lot. This obviously will become obsolete in time for new users to the standard, but it was extremely helpful to be able to use it. Overall I am really happy with the tool and appreciate that most of the hardwork has been taken out of such a boring subject, haha!

**What do you dislike about ISMS.online?**

Very little to dislike about the tool, but some wording I did not find intuitive like clusters or project (.i.e. referencing to the ISO 27001 as a whole) because in my head project means something else. But I can see you have some UI changes coming and this has been addressed, and I did notice though some of the help section graphics must have been from a previous version of the tool because not all of it married up to the live version.

**What problems is ISMS.online solving and how is that benefiting you?**

Before ISMS arrived, I used a manual framework that worked well for small our scale needs, but transitioning to the new version was proving challenging. The ISMS tool made the transition exceptionally easy and straightforward, removing significant pain points.
I needed a good tool to transition from the old ISO version (2013) to the latest version (2022) and it basically paved the way. I did not have to do any hard work.

**Official Response from John Whiting:**

> From manual frameworks to a full ISO 27001 v2022 transition; what a milestone, Stacey! Hearing that the ARM section provided the clarity and structure to get there without starting from scratch is exactly the outcome we set out to create. We also appreciate the candid feedback on terminology and the help section graphics; both are points we're actively working on. It's brilliant that you're already thinking ahead to SOC 2, and with your Colombian office in the mix, we hope ISMS.online continues to grow with you every step of the way.

Thank you,

The ISMS.online team

  ### 12. Centralized Control for Multi-Framework Compliance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robbie D. | Lead GRC Analyst - HVWP2026, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 16, 2026

**What do you like best about ISMS.online?**

What I like most about ISMS.online is that it gives us a centralised, structured control environment for managing ISO 27001:2022 and ISO 27701:2019. As the Lead GRC Analyst at Hirevue, I need clear traceability between risks, controls, policies, audits, and corrective actions — and ISMS.online makes that connection easy to maintain and demonstrate.

It’s particularly strong for proactive risk management, not just audit preparation. The platform helps us manage our risk register, track improvements, maintain policy lifecycle reviews, and evidence compliance in a way that’s organized and defensible. It has significantly reduced audit friction and improved governance visibility across the business.

**What do you dislike about ISMS.online?**

ISMS.online is a comprehensive platform, which is a real strength, but that depth can sometimes make certain areas feel less intuitive for new users. There can be a bit of a learning curve when first navigating the relationships between risks, controls, and policies, particularly for team members who aren’t deeply familiar with ISO frameworks.

However, once processes are embedded and users are familiar with the structure, it becomes a very effective and reliable governance tool.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online solves the challenge of managing multiple compliance frameworks in a structured, centralized way. It gives us clear traceability between risks, controls, policies, audits, and corrective actions, rather than relying on disconnected spreadsheets and shared drives.

As a result, we’ve reduced audit preparation effort, improved governance visibility, and moved toward more proactive risk management instead of reactive compliance.

**Official Response from John Whiting:**

> Robbie, a review this detailed and well-articulated means a lot to us. Full traceability across risks, controls, policies, and audits in one centralised place is a big deal for any compliance programme, and hearing it's bringing that level of governance clarity to HireVue across two frameworks is fantastic.

All the best,

The ISMS.online team

  ### 13. ISMS.online Helps SMBs Implement ISMS Programs Quickly and Effectively

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about ISMS.online?**

ISMS.online is perfect for SMBs who need to get their programs implemented quickly and effectively. I have enjoyed how the tool helps to "right size" control work by providing auditor guidance, the ARM, and other features that help to make control decisions.

**What do you dislike about ISMS.online?**

The only feature in ISMS that I avoid is the Risk Management Modules. In short, we are not able to adjust the scoring methodology in a way that makes this usable for our business, so we maintain our risk register in a spreadsheet.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online greatly simplifies our auditing documentation and evidence gathering needs. We are constantly improving our usage of the scheduling features, like To-Dos, as this has been helpful in "spreading out" the workloads throughout the year, rather than burst work.

**Official Response from Customer Support:**

> Hi there,

Thank you for such a thoughtful review! It's great to hear that ISMS.online is helping you get your programme up and running efficiently.
Regarding risk scoring flexibility, that's really useful feedback - it's something we're always looking to improve, so I'll make sure this is passed on to our Product team. Thanks again for taking the time to share your experience!

All the best,
The ISMS.online team

  ### 14. Streamlined ISO27001 Compliance with Effective Coaching

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lynn H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about ISMS.online?**

The platform has all the functions required for ISO27001 certification in one place, like supplier questionnaires, supplier cards, controls, SOA and risks. I find the Virtual Coach in ISMS.online especially helpful for understanding the requirements for controls and what auditors look for. The mapping function between ISO27001:2013 and ISO27001:2022 was particularly useful during our transition. The Assured Results Method was very helpful in setting up for ISO27001, as it was pre-configured with tools and documentation for guidance.

**What do you dislike about ISMS.online?**

It can take some time to adjust to the black-green visuals, it can feel glaring. Formatting in the Notes area can feel a little clunky sometimes, especially when copying tables or dot-points from external sources (usually only the first point gets copied over).

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online integrates everything needed for ISO27001 certification, like supplier questionnaires and risks, in one place. The Virtual Coach and mapping function help with understanding control requirements and transitioning between standards. Automatic reminders for risk reviews are handy.

**Official Response from Customer Support:**

> Dear Lynn,

Thank you very much for such a thorough and detailed review! It's great to hear that the Virtual Coach, the ARM and the mapping between 2013/2022 ISO27001 versions have made a real difference during your set up journey. 

Your feedback on the visual theme and formatting is much appreciated - we'll ensure to mention the bullet point issue to our product team. 

Thanks again for taking the time on this review and as always, please don't hesitate to reach out if we could support you further. 

All the best,

The ISMS.online team

  ### 15. Streamlines Compliance with Strong Frameworks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tom P. | Director of People, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about ISMS.online?**

I like how ISMS.online provides a structure and guidance that walks you through exactly what is required, making everything easy to find. The ability to create custom frameworks for other use cases is very helpful, especially since we have frameworks for HR policy reviews and internal audits. These tools take tasks that were previously managed with Word documents and often delayed in reviews to a more organized platform with automatic reminders and a solid structure. The initial setup was good, and after a couple of initial calls with our customer success manager, I quickly got a good grip on the functionality and could proceed with things myself.

**What do you dislike about ISMS.online?**

From a UI perspective, it does look a little dated. It's not the most user friendly interface. I'd like to see a more unified experience, and it's sometimes hard to find the specific project you want because you can access them from multiple areas.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online solves administrative challenges for Data Protection and GDPR by organizing complex documentation, offering easy reminders, and preventing work duplication. It also allows custom frameworks for tasks like HR policy reviews and audits, streamlining processes with automatic reminders.

**Official Response from Customer Support:**

> Hey Tom,

Thank you so much for such a detailed and thoughtful review — it's really rewarding to hear that the platform has helped transform what were once Word-based processes into something far more organised and reliable.

Your feedback on the interface is noted and appreciated. We understand that a unified navigation experience is something our users care about, and it's an area we're actively working on - we'll ensure your comment reaches the right people on the product team.

Thank you again, and please don't hesitate to reach out if there's anything we can do to improve your experience further.

All the best,

The ISMS.online team

  ### 16. Streamlines Compliance with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vincent G. | H, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 26, 2022

**What do you like best about ISMS.online?**

I like that with ISMS.online, I can interlink different modules, which makes managing everything much easier. The ability to reuse aspects, such as the risk management tools or security incident management tools, is really valuable. It makes adhering to various standards and allowing auditors to see how we're certified a lot simpler. Using the platform as a central focus point to manage our standards is quite efficient, and it's easy to use.

**What do you dislike about ISMS.online?**

The user interface can be quite clunky sometimes. The notification system can also be quite clunky using email. I'd prefer there to be maybe a Teams or a Slack interface for notifications.

**What problems is ISMS.online solving and how is that benefiting you?**

We use ISMS.online to streamline ISO 27001, ISO 42001, and SOC 2 accreditations. It provides an easy-to-use platform to manage our standards, interlink them, and create a comprehensive security platform.

**Official Response from Customer Support:**

> Hi Vincent,

Thanks for sharing your experience with ISMS.online! We're thrilled to hear our platform keeps all of your compliance work so organised.

We appreciate your feedback about duplication of risks in the risk bank. We are sure we will be able to resolve this - just reach out to our Support Team. 

You'll be pleased to hear that the new version of the Virtual Coach is coming soon! We'll certainly keep you in the loop once this is released.

Kind regards,
The ISMS.online Team

  ### 17. Centralized Management with Room for Automation

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about ISMS.online?**

I like that ISMS.online offers a centralized framework. Having a centralized directory that's easily accessible is what I appreciate the most.

**What do you dislike about ISMS.online?**

I find the product a little cumbersome in practical use. The way it connects certain policies together is sometimes troublesome. There isn't much opportunity for automation, and it could benefit from better integration with other tools for automation to avoid duplication of work. There's a learning curve around navigating the product, especially when dealing with compliance requirements, though I don't think that's a shortcoming of ISMS.online, Policy packs can be exported for employees, but training tools would be of value, There is no provided supply chain management without purchasing into another module, even if the requirement does not require a comprehensive approach

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online as a centralized place for managing policies, exports, and controls, simplifying compliance with the ISO 27001 framework.

**Official Response from Customer Support:**

> Hi there,

Thank you very much for this detailed review - we're really glad the centralised framework is making policy and control management easier for your ISO 27001 compliance. 

In regards to your feedback around user experience, policy packs and supply chain - we will relay to our Products team as we always work to improve our product and its features. Thank you again for your time on this!

All the best,
The ISMS.online team

  ### 18. They do exactly what they promise - a rarity in these times!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Martin C. | Quality Systems Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about ISMS.online?**

The signposting to accreditation is generally very clear and helpful. On the occasions where I'm unsure, the customer service is excellent.

**What do you dislike about ISMS.online?**

The only thing I would say is that it is clearly set up with one ISO standard in mind (27001) and the other standards have followed on from that, with videos and training not completely there for 14001, 45001 and 9001, when we first joined.

**What problems is ISMS.online solving and how is that benefiting you?**

Is it helped me signpost the route to accreditation for 14001 and 45001 and was very very successful.

**Official Response from Customer Support:**

> Hi Martin,

Thank you very much for your review - we're so pleased to hear that you find the guidance helpful and our support team excellent! 

In regards to your feedback around the other standards, we hear you - out Product team are working hard to enrich our platform further to ISO 27001. 

Again, we are happy to hear your overall experience is a positive one! We'll be here for you for any further support you might need. 

All the best,
The ISMS.online team

  ### 19. Clear ISO 27001 Structure That Simplifies ISMS Management for Small Teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2026

**What do you like best about ISMS.online?**

What I like best about ISMS.online is the clear structure it provides for implementing and maintaining an ISO 27001-compliant ISMS. The templates, workflows, and centralised system make it much easier to manage policies, risks, and audit evidence, especially for smaller teams.

However, the platform can feel somewhat rigid and occasionally requires workarounds to fit specific business needs. Some of the guidance is also quite generic, so a level of internal expertise is still needed to apply it effectively.

Overall, it’s a useful tool for achieving and maintaining compliance, but not without some limitations.

**What do you dislike about ISMS.online?**

One of the main drawbacks of ISMS.online is that it can feel quite rigid when trying to tailor it to specific or more complex business processes. Some features are not as flexible as expected, which can lead to manual workarounds or duplication of effort. The interface can also feel slightly cluttered at times, making navigation less intuitive than it could be. Additionally, while the guidance is helpful, it can be quite generic and doesn’t always translate directly into practical, real-world implementation without additional interpretation.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online helps solve the complexity of implementing and managing an ISO 27001-compliant ISMS by providing a structured, centralised platform for policies, risk management, controls, and audit evidence. Without it, managing these elements can be fragmented and time-consuming across multiple tools and documents.

The main benefit is improved organisation and visibility, which makes it easier to track progress, ensure nothing is missed, and prepare for audits with confidence. It also reduces the administrative burden and helps streamline ongoing compliance activities, allowing us to focus more on practical security improvements rather than just documentation.

**Official Response from Customer Support:**

> Hello,

Thank you so much for taking the time to leave such a detailed and considered review — we really appreciate the honesty.

It's great to hear that the platform is making ISO 27001 management easier for your team, and that audit preparation feels more confident as a result.

Your feedback on flexibility and the generic nature of some features is really valuable and something we take seriously. Making the platform work effectively for more complex needs is an area we're continuously looking to improve, and comments like yours help us prioritise the right things. We'll make sure your observations are passed on to the product team.

Thank you again — and please don't hesitate to reach out if there's anything our team can do to help you get more out of the platform.

All the best,

The ISMS.online team

  ### 20. Great for Documentation, Needs Pre-Populated Features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Stuart G. | Head of ESG, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 22, 2025

**What do you like best about ISMS.online?**

BOWP2026  I use ISMS.online for managing ISO 14001 certification. I really like that all the documentation and evidence are kept in one place with ISMS.online, which makes it accessible to key owners. It's great that it also reminds us when to update evidence, which is important when we have our audits. Linking documents in our company MS SharePoint from ISMS.online is something I find useful.

**What do you dislike about ISMS.online?**

I don't like that we had to set up our own ISO 14001 cluster. Access to a pre-populated ISO 14001 cluster with up-to-date clauses would be a great improvement.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online for managing ISO 14001 certification, keeping documentation and evidence organized. It's accessible to key owners and reminds us to update evidence, which is crucial for audits.

**Official Response from John Whiting:**

> Hi Stuart, 

Thank you for your review!

Managing ISO 14001 certification is no small task, and it's great to hear that having documentation, evidence, and key owners all connected in one place is making that easier. If you have ideas on how we can make the platform work even better for you, please do share them with your Customer Success Manager.

All the best,

The ISMS.online team

  ### 21. Streamlines ISO 27001 Compliance with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about ISMS.online?**

I like that ISMS.online provides all we need to make sure our staff are well educated in our policies and controls. It also provides a way for us to onboard and manage our suppliers. The ability to create policy packs tailored for suppliers and different staff roles is really helpful. It makes the process manageable, and setting review dates for staff and suppliers to refresh their knowledge simplifies compliance with the ISO standard. Additionally, if we introduce a new policy, we can add it to the policy packs, and staff and suppliers are notified. I also appreciate that the getting started documentation and videos pretty much get you on track, making the initial setup easy enough.

**What do you dislike about ISMS.online?**

When you subscribe, you are assigned a Success Manager, but ISMS.online is really about 'Self On-boarding' using the built-in ARM program. The success managers are not ISO 27001 consultants, so they don't really help understand how the ISO Standard applies to your organization. They just help you use the platform. It could be very daunting to onboard an organization using the ARM program without previous experience or working knowledge of the ISO standards. We could have done with a little more guidance. We found ourselves doubling back on some areas we had missed when heading into certification.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online helps us manage our ISO 27001 documentation, track versions, manage risks, and link them to relevant ISO clauses and controls. It simplifies policy education for staff and suppliers, making compliance easier by allowing us to create tailored policy packs and set review dates.

**Official Response from Customer Support:**

> Hi there,

Thank you for your review - it's truly useful feedback, and we're glad the platform is doing its job on policy management, supplier onboarding, and version control.

The point about onboarding guidance is fair. The ARM programme gets you a long way, but we hear you - arriving at certification and realising you'd missed some ground is exactly the kind of friction we want to help you avoid. We're working on that.
We're pleased you're with us and we'll keep earning it.

All the best,
The ISMS.online team

  ### 22. Streamlined Compliance, Reliable Audit Readiness

**Rating:** 4.0/5.0 stars

**Reviewed by:** Dei H. | Head of Technical Compliance, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about ISMS.online?**

I use ISMS.online to centrally manage our ISO27001 system, which includes policies, controls, and risk assessments. The platform is fantastic for maintaining compliance and coordinating reviews and approvals within the business. It makes managing changes and proving conformance to the standard easy to demonstrate. I really appreciate the structure and traceability it provides, which make our operations more efficient than traditional document-based approaches. With ISMS.online, it's easy to see how risks, control, and evidence connect, keeping us audit-ready at all times. The initial setup was straightforward, and the support from the ISMS.online team was great.

**What do you dislike about ISMS.online?**

Nothing

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online to centrally manage our ISO27001 system, removing administrative overhead, maintaining compliance, and providing structure, traceability, and audit readiness in one platform. It simplifies our ISO approach and makes managing changes and conformance easy.

**Official Response from Customer Support:**

> Dear Dei,

Thank you so much for this wonderful review — it's really gratifying to hear that the platform is keeping you audit-ready, and that the traceability between risks, controls, and evidence is making a tangible difference over traditional document-based approaches.

We're also delighted the initial setup and our support team left a good impression. We'll be sure to pass your kind words along to them.

Thank you for being such a great advocate for ISMS.online — please don't hesitate to reach out whenever we can help.

All the best,

The ISMS.online team

  ### 23. Well supported platform for ISO management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gavin Y. | Internal auditor &amp; compliance coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about ISMS.online?**

The customer service help is outstanding, queries are replied to quickly, professionally and always resolved. The platform is making management of our ISO compliance evidence much easier. The platform is constantly evolving and getting improved on a regular basis.

**What do you dislike about ISMS.online?**

I feel the audit capability of the platform is a bit lacking. At the moment it's just a table to complete and I feel the platform has the potential to make it more interactive.

**What problems is ISMS.online solving and how is that benefiting you?**

It is solving the problem of housing all our ISO evidence in one central place. We hold more than one ISO standard, and by using this platform we can link common evidence, documents and corrective actions together which makes it much easier to show during external audits.

**Official Response from John Whiting:**

> Hey Gavin, thank you for taking the time to update your review and for such thoughtful, specific feedback! 

We're really glad the platform is simplifying your multi-standard evidence management. Regarding audit capabilities, please share your thoughts directly with your Customer Success Manager, as this is the kind of input that shapes our product roadmap.

All the best, 

The ISMS.online team

  ### 24. Seamless ISO27001 Compliance and Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ethan C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about ISMS.online?**

I really appreciate ISMS.online for helping us clearly document and track our alignment with ISO27001 in a well-structured and easy-to-navigate way. Their customer support is brilliant, guiding us through everything and making onboarding seamless. I find the interface user-friendly and easy to navigate. They maintain constant improvement, keeping their system up to date. The way they align with the standards our company complies with makes compliance easier to maintain. Their helpful customer support ensures we are confident to ask questions and helps us uphold our compliance and stay updated. The user-friendly interface ensures our policies, controls, and processes are well documented, aligning with our company standards. With their support, the initial setup was really easy, and I'm happy with how centralised and well-organized everything is, which boosts our confidence in audit processes.

**What do you dislike about ISMS.online?**

ISMS.online does well with reporting and I think maybe a minor improvement could be more customization possibilities when exporting policies or documentation or reports.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online to organize and centralize security policies, ensuring alignment with ISO27001. It gives me confidence during audits and maintains compliance with user-friendly navigation and exceptional support.

**Official Response from Customer Support:**

> Dear Ethan,

Your feedback genuinely made our day — thank you so much for the thoughtful and generous review about the platform and our support team! We've noted your thoughts on export customisation and will make sure that your suggestion gets to the right people.

All the best,

The ISMS.online team

  ### 25. Great tool to manage your ISO systems!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lauren M. | Director of Compliance, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 19, 2023

**What do you like best about ISMS.online?**

ISMS.online is a wonderful tool for regulatory audits, it's made the process significantly easier. Their IT team is wonderful to work with on any issues and improvement suggestions for the system - special shoutout to Dan and Mike for being extra great. They are always releasing updates and continuously investing in their system which I appreciate. The system covers several standards that makes it easy to keep everything ISO in one system vs several. 


8392

**What do you dislike about ISMS.online?**

I do wish you could set up structures and tracks with templates and that iframe coding was available to embed videos on how to complete certain processes throughout the system.

**What problems is ISMS.online solving and how is that benefiting you?**

Quality Management System and Information Security Management System.

**Official Response from Customer Support:**

> Hey Lauren, 

100/10 is a strong recommendation :-) Thank you for the kind words - glad to see it's a breeze to manage ISO 9001 and ISO 27001 in the platform. 

If you have any further feedback, please message your dedicated Customer Success Manager, as we'd love to know how we can make the platform even better for you. 

All the best,
The ISMS.online Team

  ### 26. Flexible Platform With Great Value and Easy Evidence Attachment

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about ISMS.online?**

The platform is flexible: I can add comments and attach evidence or files on almost every page. The pricing is also better than the competition.

**What do you dislike about ISMS.online?**

The inventory/asset register could be improved. You can’t import data yourself; you have to contact support, and their response times aren’t very good.

**What problems is ISMS.online solving and how is that benefiting you?**

It definitely helps a lot with our ISMS. We manage almost everything related to our ISO certification directly in the platform, which makes it much easier to keep things organized and in one place.

**Official Response from Customer Support:**

> Hi There, 

Thank you very much for your review! We appreciate your positive comments and we'll pass on the feedback around inventory and support response times to the Product and Support teams respectively. If there is anything else we can do to further support your certification and compliance journey, please do not hesitate to contact us!

All the best, 
The ISMS.Online Team

  ### 27. Customizable, easy to use, and cost-effective with helpful onboarding

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mirza G. | Chief Information Security Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about ISMS.online?**

Customizable and really easy to work with, it covers all my needs perfectly. Onboarding was smooth as well, since the crew is genuinely helpful and responsive. It also doesn’t hurt that the costs related to the service are many times lower than with the competition.

**What do you dislike about ISMS.online?**

It would be great to have some kind of hybrid solution, such as a vault, for storing sensitive data.

**What problems is ISMS.online solving and how is that benefiting you?**

It covers our entire spectrum of GRC needs for both infosec and privacy.

**Official Response from Customer Support:**

> Hi Mirza,

Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear that ISMS.online has been a great fit for your GRC needs and that our onboarding team made the experience smooth from the start.

Your feedback about a secure vault for sensitive data is really valuable — it's exactly the kind of insight that helps us shape our roadmap, and we'll be sure to pass it along to our product team.

Thanks again for choosing ISMS.online, and please don't hesitate to reach out if there's anything we can do to support you further!

All the best,

The ISMS.online team

  ### 28. Streamlined ISO Certification with User-Friendly Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julien M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about ISMS.online?**

I like that ISMS.online is very user friendly and colorful, making it easy and quick to get used to. It has a framework that works well for us, especially for ISO certification. I appreciate how it allows us to work together on a SharePoint, even with colleagues outside the office, and how all the files we need can be found in the same place. It's a very nice tool, and using it allows us to work much quicker than without it.

**What do you dislike about ISMS.online?**

I don't see any point of improvement from my point of view. But my colleague from IT might find the settings may be improved so that we can find them more easily than what it's proposed for now.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online to collaborate with colleagues outside the office, simplifying file access, especially for ISO certification. It keeps everything in one place and makes collaboration much easier.

**Official Response from John Whiting:**

> What a pleasure to read this, Julien! It's great to hear that the collaborative features are enabling your team to work seamlessly across locations, and that the ISO certification framework is proving such a natural fit for your needs.

Kind regards,

The ISMS.online team

  ### 29. Easy-to-Use ISO 27001 Compliance Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about ISMS.online?**

ISMS is an easy-to-use GRC tool that supports ISO 27001 compliance through a clean, intuitive interface. Navigation is straightforward, allowing users to quickly find and manage required documentation.
A key strength of the platform is its step-by-step guidance for creating ISO 27001 policies, which simplifies the normally complex compliance process and helps ensure all requirements are addressed. The interface is user-friendly and efficient for ongoing ISMS management.
Additionally, the ISMS staff are highly attentive and responsive, providing timely support and demonstrating strong knowledge of both the platform and ISO 27001. Overall, ISMS effectively streamlines ISO compliance efforts while offering excellent usability and support.

**What do you dislike about ISMS.online?**

While the ISMS platform performs well overall, there are some limitations that impact broader usability. The tool currently offers a limited number of integrations with the software suites we regularly use, which can result in additional manual effort when aligning data across systems. Expanding native integrations or API-based connectivity would improve automation and reduce administrative overhead.
Additionally, the cross-comparison and mapping between different certifications is not yet very clear. It is difficult to easily view overlapping controls or understand how activities and evidence can be reused across frameworks. Enhancing visibility into cross-framework alignment would significantly improve efficiency for organizations managing multiple compliance standards.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online is helping us address the complexity of achieving and maintaining ISO 27001 compliance. The platform provides a structured framework that brings together policies, risk management, controls, evidence, and governance activities in one centralized system, reducing the fragmentation and manual effort typically associated with ISO compliance.
By offering step-by-step guidance aligned with ISO 27001 requirements, ISMS.online helps ensure that we follow the standard correctly and consistently. This has made it easier to develop and manage required policies, track progress against controls, and demonstrate alignment during audits. Overall, the tool reduces compliance risk, improves visibility into our ISMS maturity, and supports a more efficient and controlled path toward ISO 27001 certification.

**Official Response from Customer Support:**

> Hello,

Thank you for such a thorough and thoughtful review - we're really pleased the platform's usability and our team's support have made a positive impression!
Your feedback on integrations and cross-framework mapping is spot on. Both are areas we're actively working to improve, and insights like yours directly shape our roadmap. We'll make sure this reaches our product team.

Thanks again - we look forward to continuing to support your compliance journey.

All the best,

The ISMS.online team

  ### 30. TTop-Notch Performance with Flexible, Always-Available Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jen W. | Director for RegTech Innovations, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about ISMS.online?**

The support and flexibility of the staff. The tool is very easy to use and when needed support is always available.  It integrates well with our systems and the performance of the tool is top notch.  AI support is also available, if needed.

**What do you dislike about ISMS.online?**

Currently I have not had any negative interactions with the product or the staff.  No complaints.

**What problems is ISMS.online solving and how is that benefiting you?**

ISO 27001 certification, documenation, audit and review.

**Official Response from Customer Support:**

> Dear Jen, 

Thank you so much for this fantastic review!  It's wonderful to hear that the platform has been performing well and that our team has been there whenever you've needed them. 

Please don't hesitate to get in touch if there's ever anything we can help with!

All the best,

The ISMS.online team

  ### 31. Effortless ISO27001 Certification, Strong Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Viv H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about ISMS.online?**

I like ISMS.online because it is a structured program that guides us through each step and assists with already written policies. I really appreciate the step-by-step process, support videos, and hints, as they assist us with getting going. The initial setup was very easy with assistance from the ISMS consultant.

**What do you dislike about ISMS.online?**

NOTHING SO FAR

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online provides a structured program that guides us through each step in the ISO270001 certification process, with support videos and hints that help us get going.

**Official Response from Customer Support:**

> Hey Viv,

Thank you so much for this great review! We're glad to hear that the platform and our team have so far provided the help you need with your certification journey. If you need any further assistance, please do not hesitate to reach out!

All the best,

The ISMS.online team

  ### 32. Feature-Complete, User-Friendly UX That Makes Audits Smoother

**Rating:** 4.5/5.0 stars

**Reviewed by:** Peter d. | CISO, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 13, 2026

**What do you like best about ISMS.online?**

Feature-complete and user-friendly, with a UX that’s easy to navigate. It really helps us get through our audits more smoothly.

**What do you dislike about ISMS.online?**

Not much to add, really. They consistently listen to our feedback, and so far most of the smaller issues we’ve raised have been addressed.

**What problems is ISMS.online solving and how is that benefiting you?**

We needed a central place to track all of our certifications and audits.

**Official Response from Customer Support:**

> Hi Peter, 

Thank you so much for your review! We are delighted to hear that you found our platform easy to use and our team attentive to your needs. 

If you need further assistance, please do not hesitate to reach out - we look forward to continuing to support your compliance journey.

All the best,

The ISMS.online team

  ### 33. Simplifies Security and Compliance in One Collaborative Platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about ISMS.online?**

Its ability to simplify security and compliance management by bringing policies, risk management, assets, and audits into a single collaborative platform.

**What do you dislike about ISMS.online?**

For new users, it can feel overwhelming because of the many different features and workflows. As a result, the initial learning curve can be a little hard at first.

**What problems is ISMS.online solving and how is that benefiting you?**

Instead of tracking policies, risks, assets, audits, and corrective actions across multiple spreadsheets and documents, everything is maintained in one platform with clear ownership and audit trails.

**Official Response from Customer Support:**

> Hi there,

Thank you for such a great review! Getting everything - policies, risks, assets, audits - out of spreadsheets and into one place with clear ownership is exactly the problem we built ISMS.online to solve, so it's brilliant to hear it's working that way for you. 

We completely take on board the point about the initial learning curve, and we're always working to make onboarding smoother for new users. Really appreciate you taking the time to share your experience!

All the best,
The ISMS.online team

  ### 34. Well-Structured Data, Responsive Tool, and Truly Helpful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiago N. | Executive director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about ISMS.online?**

Well structured data facilitates the navigation through the system. The support is very helpful and the tool is very responsive.

**What do you dislike about ISMS.online?**

The tool is good, but the marketing of the tool made us over confident that the 85% of the work done would make the remaining 15% a walk in the park.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS provides us a centralised tool where we can keep many of our compliance documentation, most of the guidelines and references to all the additional documentation and processes

**Official Response from Customer Support:**

> Hi Tiago,

Thank you very much for your rating and kind words! It's great to hear that the platform structure and our support team are making a positive difference for you. 

We also genuinely appreciate your candour about expectations around the final 15% of work to be done by the customer - you've raised a fair point and we want to ensure our messaging reflects the reality of the certification work, so we'll reflect upon your feedback. 

Thank you again - please don't hesitate to contact us for any further help you might need. 

All the best,

The ISMS.online team

  ### 35. Easy-to-Navigate UI That Keeps Our Certification Goals on Track

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about ISMS.online?**

ISMS.online is easy to navigate, and the UI is user-friendly. The solution meets our needs by helping us track our certification goals and stay focused on achieving our organisation’s objectives.

**What do you dislike about ISMS.online?**

There are a few areas—particularly around risk management—that could be improved. For example, it would help to have a dedicated field to document the treatment plan, along with clearer risk status tracking and stronger reporting capabilities.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online is helping us achieve our strategic business objectives while ensuring we continue to meet our obligations to customers, staff, and key stakeholders, particularly when it comes to keeping our systems safe.

**Official Response from Customer Support:**

> Hi there, 

Thank you so much for taking the time to share your feedback - and for the kind words about our product! It's great to hear that ISMS.online is helping your organisation not only with your certification, but also your responsibilities to your clients and stakeholders. 

Your points on risk management are genuinely appreciated and we've passed them to our product team. We're committed to making ISMS.online work harder for you - thanks again for helping us get there!

All the best,

The ISMS.online team

  ### 36. ISMS.online Keeps Us ISO 27001 Audit-Ready with Everything in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about ISMS.online?**

ISMS.online has been most useful for ISO 27001 because it brings everything together in one structured place—risks, controls, policies, the SoA, audits, and evidence—so we can stay audit-ready at all times.
Customer support and onboarding are great too.

**What do you dislike about ISMS.online?**

It takes some time to get comfortable with the layout and overall logic, especially for people who are new to ISO 27001 or who only use the system occasionally.

**What problems is ISMS.online solving and how is that benefiting you?**

We use ISMS.online as the central hub for our information security policies, and it also guides us through testing, evidence collection, and regulatory approvals. It means everything we need for ISO 27001 lives in one place, which keeps the process clear and easy to manage.

**Official Response from Customer Support:**

> Hi there,

Thank you for your review! It's great to hear that your onboarding and the support you've received so far are great. 

We hear your feedback on the layout and we will relay to our Product team - in the meantime, please do not hesitate to reach out to your Customer Success Manager or Support team for guidance and tips, we are here to assist you!

Thanks again - we looking forward to further supporting you in your 27001 compliance journey!

All the best,
The ISMS.online team

  ### 37. Streamlined Compliance with Versatile Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2025

**What do you like best about ISMS.online?**

I like that ISMS.online makes everything easily organized and provides great helpful online tips. The tracking and time limit notifications are really useful for keeping things on schedule. I find the risk register calculation feature valuable, along with the legislation support. It helps control versions of documents easily and makes it easy for staff to reference them.

**What do you dislike about ISMS.online?**

I don't like that exporting the entire ISO27001 as a document is problematic. It would be better if there were multiple versions available to download, like a full version, a lighter one for staff, and an anonymized one for clients.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online helps with organization and administration, provides great online tips, tracks time limits, and calculates risks. It replaced our manual PDFs, making version control and referencing easier for staff.

**Official Response from John Whiting:**

> This is such a great summary of what we set out to achieve with ISMS.online, so thank you! Knowing that we've helped replace manual PDFs and made compliance more accessible for your whole team is incredibly rewarding to hear. Your export suggestion is one we'd love to explore further. If you'd ever be open to sharing more details with our product team directly, we'd welcome the conversation. Reviews like yours genuinely shape where we go next, and we're grateful you took the time to update yours!

All the best, 

The ISMS.online team

  ### 38. Excellent Support for Structured Information Security Work

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about ISMS.online?**

The system provides excellent support for our structured work with information security. It helps us keep track of all requirements, offers clear guidance on how to meet them, and includes useful tools such as 2DOs, reminders, and incident and improvement management.

**What do you dislike about ISMS.online?**

I sometimes miss having the option to make certain customizations in specific modules and forms. Overall, it would be helpful to have a bit more flexibility in how those areas can be adjusted.

**What problems is ISMS.online solving and how is that benefiting you?**

We struggled with a homemade solution that didn’t really help us meet the standard’s requirements or understand how to stay compliant. Our documents were scattered across different locations, so it was often unclear which version was the most up to date. As a result, we frequently overlooked important tasks we still needed to complete.

**Official Response from John Whiting:**

> There's something powerful about replacing "which version is current?" with complete confidence in your documentation, and we're delighted ISMS.online has brought that clarity to your team. Having requirements, guidance, and tools like reminders and improvement management all under one roof is what structured information security work deserves. Thank you for the feedback.

All the best, 

The ISMS.online team

  ### 39. ISMS: User-Friendly and Easy to Learn, Use, and Manage

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 21, 2026

**What do you like best about ISMS.online?**

It is user-friendly and easy to learn, use, and manage

**What do you dislike about ISMS.online?**

I do not dislike anything about ISMS; I find it straightforward, useful, and easy to understand and use.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online simplifies compliance management by centralizing policies, audits, risks, and evidence, making it easier to stay organized and maintain compliance efficiently.

**Official Response from Customer Support:**

> Hi There, 

Thank you very much for leaving this excellent review!  If there is anything else we can do to further support your certification and compliance journey, we would love to hear from you!

All the best, 
The ISMS.Online Team

  ### 40. Very Intuitive Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew B. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about ISMS.online?**

The platform is very intuitive, which I think is key to ensuring company-wide adoption.  The majority of the documentation is already complete, with around 20% that needs to be completed by the organisation.

**What do you dislike about ISMS.online?**

Not a lot really.  It does a good job.  There are some very useful add-ons which are chargeable - it would have been better if these were included in the package price.

**What problems is ISMS.online solving and how is that benefiting you?**

The ISMS.online platform has allowed us to ensure compliance, and allows us to demonstrate this to our customers.

**Official Response from John Whiting:**

> Hey Andrew, thank you for the great review! We're really glad the pre-built documentation gave your team a strong head start, and that the platform has helped you build that all-important trust with your clients. It's great to hear it's delivering real value for your business.

All the best,

The ISMS.online team

  ### 41. Streamlined Compliance with Centralized Documentation and Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Huw L.

**Reviewed Date:** December 22, 2025

**What do you like best about ISMS.online?**

I like the central deposit for all documentation, policies, and controls in ISMS.online. It makes it easy for auditors to access and evaluate, which reduces the need for interaction with the team and lowers the chance of mistakes. I appreciate how much time and energy it has saved me. I also like the ease of risk management and review. Additionally, the initial setup was very easy.

**What do you dislike about ISMS.online?**

In general, ISMS.online could improve in providing an understanding of the ISO standard and how each section or control relates to the standard and what is expected. For example, in leadership buy-in, having a section that shows what the standard is explicitly needing for that section or control would be helpful.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online for ISO27001 certification, providing a roadmap, easy risk management, and linked documentation. It simplifies audits, reduces team interaction, and prevents mistakes. The central deposit for documentation saves time and energy.

**Official Response from John Whiting:**

> Time and energy are two things nobody in compliance has to spare, so hearing that centralised documentation and straightforward risk management are giving some of that back to you is brilliant. Thank you for the review!

All the best, 

The ISMS.online team

  ### 42. Consolidated Our ISMS into One Easy-to-Access Library

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 31, 2026

**What do you like best about ISMS.online?**

ISMS.online has allowed us to consolidated our ISMS into a single, easily accessible library.  This allows staff to easily locate key policies and processes.

**What do you dislike about ISMS.online?**

The need to add additional packs for other frameworks

**What problems is ISMS.online solving and how is that benefiting you?**

Simplifying the management of our ISMS

**Official Response from Customer Support:**

> Hi there,

Thank you for your review and feedback! We are happy to hear that IO has simplified your ISMS management. We will forward your feedback around other frameworks to our Support and Product teams but please do not hesitate to reach out if we can help with this matter. 

Thanks again!
All the best,

The ISMS.Online Team

  ### 43. Efficient ISO 27001 Implementation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andreas H. | Chief Digital Officer (CDO)

**Reviewed Date:** December 19, 2025

**What do you like best about ISMS.online?**

I use ISMS.online for the structured introduction and implementation of ISO 27001 in our company. It primarily solves the problem of lacking structure and transparency in the ISO 27001 introduction. The biggest advantage is the clear guidance through the standard requirements, which saves a significant amount of time and makes audit preparation possible with a small team. I like the structured setup along ISO 27001 and the direct linking of risks, measures, and evidence. The initial setup was very easy.

**What do you dislike about ISMS.online?**

I think the navigation and search can still be improved. Sometimes I have difficulty finding something. One could make the entry points into the standard and the recently visited pages easier to find.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online solves the lack of structure and transparency in the ISO 27001 implementation and offers a central system for risks, measures, policies, and evidence. It significantly saves time and facilitates audit preparation with a small team through clear guidance on the standard requirements.

**Official Response from John Whiting:**

> Andreas, thank you so much for sharing this. It's great to hear that the direct linking of risks, measures, and evidence is making audit preparation achievable for your team. That structured approach is something we've invested heavily in, and feedback like yours confirms we're on the right track. On navigation, we've just rolled out updates to make the platform easier to navigate, with more improvements coming in March. 

All the best, 

The ISMS.online team

  ### 44. Great Topic Linking, But Needs More ISO 9001 and 14001 Templates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jonathan C. | Head of Service Delivery, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2025

**What do you like best about ISMS.online?**

The hierarchical linking of parent/child topics, and the ability to manually crosslink topics to one another and link to documents and resources via weblinks

**What do you dislike about ISMS.online?**

ISO 27001 being a very defined standard with prescriptive requirements is very well documented with templates and requirements. ISO 9001 is effectively just a blank slate - we wouldn't have bought the service if we only wanted 9k, it doesn't offer enough. ISO14k sits somewhere between the two, but there isn't as much template text as we would expect.

**What problems is ISMS.online solving and how is that benefiting you?**

It provides a cloud-based resource that all our stakeholders can access, and more importantly allows us to set 'read & understand' tasks, and monitor compliance and provide evidence.

**Official Response from John Whiting:**

> Jonathan, thank you so much for this. It's great to hear the linking and read-and-understand workflows are genuinely helping your stakeholders stay compliant and evidenced. Thank you for your comments on ISO 9001. We'd love to connect you with your Customer Success Manager to share more about what's coming on the roadmap, and to hear directly from you about what templates would make the biggest difference.

All the best, 

The ISMS.online team

  ### 45. Easy-to-Use Risk Module That Tracks Movement Through Mitigation Cycles

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 23, 2026

**What do you like best about ISMS.online?**

Risk module, which is easy to use and helps track risk movement throughout the mitigation cycles.

**What do you dislike about ISMS.online?**

There's no assessment automation feature, where we might be able to use it to automate risk assessments, etc.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online is solving the problem of manual paperwork such as maintaining policies, procedures, trackers and updating them periodically, version control, etc.

**Official Response from Customer Support:**

> Hello there, 

Thank you so much for this review! We're glad the platform is making your compliance processes easier to manage. Your point on assessment automation is great feedback and we'll relay it to our Product team. 

Thanks again!

All the best,

The ISMS.online team

  ### 46. Simple and Effective for ISO 27001 Management

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sean T. | Risk Management &amp; Governance Manager , Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about ISMS.online?**

I find ISMS.online simple to use and it's built to aid implementation. The structured platform makes it easy to store updates and evidence in an auditable format, and it efficiently manages colleagues' updates and contributions. Also, the customer support is very responsive.

**What do you dislike about ISMS.online?**

I find the supplier module not usable because it is all free text and pushes the admin of accounts onto me. I wish it had some logic controls and limited responses instead of free text.

**What problems is ISMS.online solving and how is that benefiting you?**

ISMS.online provides a structured platform for ISO 27001 implementation, storing updates and evidence in an auditable format while managing colleague contributions. It's simple to use and aids implementation effectively.

**Official Response from Customer Support:**

> Hi Sean, 

Thank you so much for the positive feedback about the platform and our CS team - it really means a lot and it will be passed on. We have noted your feedback on the supplier module and will make sure it reaches our product team. 

All the best,

The ISMS.online team

  ### 47. Dashboard is clear, but other areas can be complicated

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about ISMS.online?**

The dashboard is clear, and I can easily see what’s on my to-do list, when each item is due, and what needs extra attention because it’s overdue. The updates section also gives me a quick overview of changes, like users being added to projects, and the favourites provide a handy navigation tool.

**What do you dislike about ISMS.online?**

It takes a bit of time to get used to the layout. It doesn’t feel as intuitive as other systems, and it can be quite complex at times. The system is also quite expensive.

**What problems is ISMS.online solving and how is that benefiting you?**

It’s a central place for us to store our policy documents, and it provides an audit trail showing who has read each document and when.

**Official Response from John Whiting:**

> Clear priorities, timely updates, and a reliable audit trail for document engagement; it's great to hear those features are making a genuine difference for your team. Keeping everything in one central, accountable place is what compliance management should look like, and we're pleased ISMS.online is delivering that for you.

All the best, 

The ISMS.online team

  ### 48. Flexible Workflows and Great Templates, But UI and Navigation Need Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andreas R. | CTO, CISO, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2025

**What do you like best about ISMS.online?**

The predefined structure and document templates are a great fit for our company, as they align well with our industry, infrastructure, and size. The platform is also flexible, allowing us to customize workflows to our needs. Furthermore, customer support is highly responsive and always replies promptly to our inquiries.

**What do you dislike about ISMS.online?**

The overall user interface and navigation would benefit from some improvements, as would the note editor. Additionally, I feel that the predefined documentation templates include some redundant information, and the content within these templates could be made more concise and streamlined.

**What problems is ISMS.online solving and how is that benefiting you?**

The platform offers a well-organized structure, complemented by useful hints and guidance for adapting or creating documents, which has helped me save a considerable amount of time. Additionally, our company's unique requirements were accommodated through flexible workflows and custom modifications.

**Official Response from John Whiting:**

> Thank you, Andreas. It's really valuable to hear from a CTO and CISO perspective, and we're pleased the platform's structure and flexibility are proving a genuine fit for your business. On the UI and note editor specifically, we're pleased to share that we've recently rolled out updates to both, with further UI improvements coming in March. We'd welcome the chance to connect you with your Customer Success Manager to walk through what's changed and make sure the platform continues to work well for your needs.

All the best, 

The ISMS.online team

  ### 49. Speeds ISO Setup with Pre-Built Templates

**Rating:** 4.0/5.0 stars

**Reviewed by:** Pratap c.

**Reviewed Date:** February 13, 2026

**What do you like best about ISMS.online?**

I find ISMS.online valuable for managing ISO 27001 compliance as it tackles challenges like simplifying ISO setup faster and reducing manual admin through integrations. The pre-built templates allow us to do a quick rollout in weeks, which speeds up the ISO setup process. It effectively cuts down admin tasks via its integrations. The pre-built 80% groundwork with policies and controls helps us a lot.

**What do you dislike about ISMS.online?**

I find ISMS.online to be high cost compared to rivals, and it has a steep learning curve. Also, technical support is required.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online to simplify ISO 27001 setup, which speeds up compliance with pre-built policies and controls, reducing manual admin through integrations.

**Official Response from John Whiting:**

> There's something really satisfying about hearing that a quick rollout is actually quick, Pratap. Pre-built templates, ready-to-go controls, and integrations that chip away at manual admin, when those things work together, the difference is felt immediately. Thank you for the review!

All the best,

The ISMS.online team

  ### 50. Straight forward to set up

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sebastian L. | Client Director &amp; Regional Lead - Softcat Newcastle, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 24, 2025

**What do you like best about ISMS.online?**

I find ISMS.online to be extremely beneficial for managing certifications and internal audit data. Its ability to simplify all internal processes and enable us to cross-map information saves us a significant amount of time. I appreciate how straightforward ISMS.online is to use, and it adds considerable value to our operations. The guided walkthroughs are a key standout feature for me, as they not only enhance the usability of the platform but also serve as an effective tool for upskilling myself and my team. Furthermore, the initial setup of ISMS.online was very easy and straightforward, which made the transition smooth and efficient.

**What do you dislike about ISMS.online?**

I find that ISMS.online could benefit from more integration of automation tools.

**What problems is ISMS.online solving and how is that benefiting you?**

I use ISMS.online to manage certifications and audit data, simplifying internal processes and saving time. It provides guided walkthroughs, aiding in upskilling my team and myself, and is straightforward to use, adding significant value.

**Official Response from John Whiting:**

> Thank you, Sebastian, this is really great to read! The ability to cross-map information, simplify internal processes, and guide teams through the platform all in one place is exactly what we set out to build, so it's fantastic to hear it's adding real value. On automation, we'd love to hear more about the specific workflows where automation would make the biggest difference for your team.

All the best, 

The ISMS.online team


## ISMS.online Discussions
  - [What is ISMS.online used for?](https://www.g2.com/discussions/what-is-isms-online-used-for) - 1 comment

- [View ISMS.online pricing details and edition comparison](https://www.g2.com/products/isms-online/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A49%3A10+-0500&secure%5Bsession_id%5D=7a28ddf4-3e77-4c12-af84-d8f2c4611087&secure%5Btoken%5D=c20bafd2931c78b8007e49fd26b7306757006f88b9e090990fd592ba81beb31a&format=llm_user)
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## ISMS.online Features
**Generative AI - Security Compliance**
- Predictive Risk
- Automated Documentation

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