--- title: ISL Online Reviews meta\_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 614 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews & Product Details Visit Website ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. * * * Product Website ISL Online Seller [PDQ.com](https://www.g2.com/sellers/pdq-com) Discussions [ISL Online Community](https://www.g2.com/products/isl-online/discuss) Languages Supported Bulgarian, Czech, Danish, German, English, French, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Barbara Viskovic (Marketing Communications) Show More ## Pricing Pricing provided by ISL Online. ### Starter $16.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ## ISL Online Integrations (5) What do users say about integrations? Verified by ISL Online [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heimdal ](https://www.g2.com/products/heimdal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress PHP7.4 ](https://www.g2.com/products/wordpress-php7-4/reviews) Show More ![Carol Sistema .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carol Sistema .") C Carol Sistema . Soporte tecnico Small-Business (50 or fewer emp.) 8/3/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "With ISL, you will provide quality service to your customers." 4.5/5 What do you like best about ISL Online? It is very functional, fast, and intuitive. It integrates perfectly with our support system and is compatible with Windows, macOS, and Linux. The support is fast and professional. All at an excellent price. It is highly configurable and includes AI features that optimize and streamline your work, allowing you to provide exceptional customer service. Review collected by and hosted on G2.com. What do you dislike about ISL Online? What we lack, or what we miss, is greater compatibility when it comes to connecting remotely to mobile phones and tablets... in many cases it doesn't allow us, or if we can connect, we cannot interact, which means we cannot control the device remotely. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? With ISL, we can solve a wide variety of our users' problems, from minor technical issues to more complex problems. This includes demonstrating certain functionalities of our software to our clients and resolving configuration issues that prevent them from working normally. All of this can be done without the need for us to physically travel to their premises. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Sebastián H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastián H.") SH Sebastián H. Encargado de Informática Mid-Market (51-1000 emp.) 7/15/2026 "Clean interface, stable connection, and great technical support at an excellent price" 5/5 What do you like best about ISL Online? I like the clean interface and the stability of the connection. The software offers multiple options for configuration, both to optimize speed or to prefer better image quality, therefore it works very well on different types of connections. Unlike other alternatives, the price is excellent for everything it offers. It integrates perfectly with multiple platforms and file transfer is very stable. The technical support from the assistance team is great, they always follow up on concerns and resolve issues promptly. Review collected by and hosted on G2.com. What do you dislike about ISL Online? In my opinion, one of the main disadvantages of ISL Online is that it currently does not have a connection confirmation that requires user approval before the remote session is established. This can be invasive for some users, especially for those who were used to using other remote support software that displayed a confirmation message, where they had to click Accept before allowing access to the device. I believe that incorporating this functionality in future updates would improve the user experience, as it would provide a greater sense of control and security over remote access to their devices. If this option were to be implemented, it would be a very valuable improvement for the product. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL solves all my remote support problems since my organization has branches and dependencies in multiple areas within the same city. Therefore, it greatly facilitates my work by allowing me to connect to any device, anywhere, and at any time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Diego M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego M.") DM Diego M. Support Engineer LATAM Security and Investigations Small-Business (50 or fewer emp.) 1/20/2026 "First-Class Security and Versatility in Remote Support" 5/5 What do you like best about ISL Online? I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. Review collected by and hosted on G2.com. What do you dislike about ISL Online? It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for remote support, ensuring secure connections without impacting the parties involved. The tool enhances security in companies and its versatility, such as the use of pen and arrow, facilitates presentations and easy remote access for clients. Review collected by and hosted on G2.com. Show More 5/19/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated DC Danny C. Managing Director Small-Business (50 or fewer emp.) 3/6/2025 "Integral for Remote Management and Easy Deployment" 4.5/5 What do you like best about ISL Online? I find ISL Online to be a great tool for our access needs, especially with its chat function, which is good for communicating with clients. I also like the file transfer connections and the way it can be deployed by GPO or script base, which is handy when pushing out via Intune or domain controllers. The connection is fairly quick, and it supports ad hoc sessions effectively. Another thing I appreciate is the ability to elevate the account to admin rights if possible. It's a really good tool that we rely on heavily for our business operations. I find it easy to deploy and connect to end user devices, and there's no real limit on the devices you can include. Remote access is a key feature that we use to connect and support around 700 Windows devices, both client and server. It also offers MFA, which is crucial for our cyber essentials plus certification. Additionally, the setup process is very straightforward, especially for technicians, and there are guides for deployment by group policy and Intune. We'll continue to use ISL Online for many years. Review collected by and hosted on G2.com. What do you dislike about ISL Online? If it was more of a remote multi management, script-based that you can run against devices and patching would be good. But, again, that seems to be a separate product entirely rather than just what ISL is key to. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I find ISL Online essential for remote connection, supporting about 700 devices. It's easy to deploy, has no limit on devices, and features like chat and file transfer enhance our service. The quick connection and ability to elevate admin rights are crucial for our operations. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-10918967/official_response/edit) Danny, thank you for choosing ISL Online, and for sharing your feedback! 5/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Cyrille P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyrille P.") CP Cyrille P. Gérant Small-Business (50 or fewer emp.) 10/8/2024 "Excellent PMAD software" 5/5 What do you like best about ISL Online? Simple and quick installation of the product, regular updates as well as a range of very useful features. Very efficient product, never breaks down, even though I use it every day for several years to connect to a network of machines. Works properly on Windows and MAC. The customer service is also responsive for the license issues I have encountered. The interface evolves in the right direction over time, which is a good thing. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Nothing to criticize about the product itself, and it gains features over time. The aesthetic aspect doesn't necessarily please me (this green/yellow isn't pretty) but it's still better than before. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL allows us to remotely solve the majority of our clients' problems with ease. Some clients also use it as a remote office for telecommuting. The software also allows me to perform small troubleshooting tasks from my car with my Android smartphone. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-10348856/official_response/edit) Thank you for your feedback, Cyrille! We're glad to hear that ISL Online has been a useful tool for your work! 4/22/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ZM zak M. Cyber IT Support Technician Mid-Market (51-1000 emp.) 7/9/2026 "Easy Device Setup and Management with Reliable Connections" 5/5 What do you like best about ISL Online? Easy to use and manage; adding a new device to the system just takes an installation file. All devices can be renamed, categorised into folders and their details can be viewed. I have never had any issues connecting to a device. Review collected by and hosted on G2.com. What do you dislike about ISL Online? ISL has no clear downsides, there are some features I don't make use of such as the chat feature when connected to a device remotely. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? It allows for better remote working in my position as an IT support technician. It means both my team and the end users don't always need to be available in persona and issues can be resolved quickly without need for travel time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NB Nicole B. Small-Business (50 or fewer emp.) 6/29/2026 "Reliable Remote Access for Our Veterinary Team" 5/5 What do you like best about ISL Online? I love the convenience of being able to bring my work with me when traveling. When I was at a conference out of state, my team was struggling to fix a report that couldn't wait, and I was able to remotely log in while at the conference and help them, which took the stress off them while I wasn't physically available. The travel aspect makes the biggest difference for our staff. Our doctors can go home and work on notes instead of staying at our hospital finishing at all hours, and it also lets me fix issues when they occur, which takes pressure off my team and helps solve a problem before it becomes a bigger one. I feel like it is very reliable and easy to use. It is very user friendly with great customer service. When I contacted them via chat to help change some of the contacts in our profile, the person was so patient and walked me through it step by step. We only use the mobile access feature, and the reliability and speed have been amazing. The initial setup was very simple and user friendly. Review collected by and hosted on G2.com. What do you dislike about ISL Online? The only thing I'd like to see changed is how long the username is. Everything else we have no issue with. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online's mobile access so my doctors can finish notes from home instead of staying at the hospital at all hours. As a manager, it lets me fix issues when they occur, taking pressure off my team and solving problems before they get bigger, even while traveling. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CP Carlos P. CIO Small-Business (50 or fewer emp.) 4/9/2026 "ISL Online: Simple, fast, and reliable remote access for professional support" 5/5 What do you like best about ISL Online? My experience with ISL Online can be summed up in one sentence: it is a tool that makes the complicated easy. This is especially valuable in technology and support environments. Easy to use. You don't need to waste time learning how to use it. Clear and easy-to-understand interface. A very useful aspect when you're in the middle of an incident and need to act quickly. Performance, excellent. Stable and fast connections, even on networks that are not perfect. Remote control is smooth and there are no delays. It offers real value. Time-saving, fewer incidents, and more productivity. The return on investment is quick, especially if you do technical support or manage multiple teams. In summary, ISL Online is a tool that, once you use it, makes you wonder how you could work without it. It is reliable, fast, easy to use, and designed for professionals. If you are looking for a remote access solution that works without complications and with real results, I think ISL Online is a good option. Review collected by and hosted on G2.com. What do you dislike about ISL Online? What bothers me about ISL Online is that its ecosystem is more limited than other options. It offers integrations, but it doesn't seem as open or as customizable as other larger platforms. The interface is functional, but not very modern. The user experience is good in practical terms, but it is not very visually appealing. Overall, it seems more like a classic professional tool than a modern product with impressive design. If visual design matters a lot to you, it may seem a bit simple. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online is not just "remote access". It is a tool that eliminates friction, accelerates decisions, and gives you immediate control. If you work in support, managing systems, or helping users, the benefit is not theoretical: it is noticeable every day. Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Derek M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek M.") DM Derek M. Small-Business (50 or fewer emp.) 7/31/2026 "Smooth Remote Access for Our Pharmacy" 5/5 What do you like best about ISL Online? I like the remote access and its user friendliness of ISL Online. It is easy to sign on and navigate. The initial setup was very easy since we had our IT support install it. The software pretty much suits our needs. The customer support person on the chat was extremely knowledgeable, friendly, and thorough. I cannot praise her enough for the quality help that she provided Review collected by and hosted on G2.com. What do you dislike about ISL Online? The challenge I faced with ISL Online was that it showed incorrect information regarding the account and the expiration date. This meant we had no way to access our operation for the critical info that was needed. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for remote access to our pharmacy computer. It solves our info access issues and is user-friendly, making it easy to sign on and navigate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zivy .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zivy .") Z Zivy . Enterprise (\> 1000 emp.) 8/10/2026 "Convenient Remote Access and Exceptional Support" 4/5 What do you like best about ISL Online? I find ISL Online very helpful for connecting my private laptop to my office laptop, especially when I'm working from home. It's really convenient for downloading data quickly using the university network, thanks to the always-on feature. I appreciate the clean and user-friendly interface. The customer service is also very helpful—I had a chat with Uros S who addressed all my concerns. Although setting it up wasn't easy, the tutorials made it manageable. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I wouldn't call the initial setup easy, but with all those tutorials out there, it's not that complicated. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online to connect my home laptop with the office laptop, making it easy to download data quickly via the university network. The convenient, clean UI enhances my work-from-home setup. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about ISL Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ISL Online ](https://www.g2.com/products/isl-online/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Can I access unattended computers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-access-unattended-computers) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Is ISL Light secure? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-isl-light-secure) [ View all Discussions ](https://www.g2.com/products/isl-online/discuss) ## Pricing Options Pricing provided by ISL Online. ### Starter $16.90 ### Standard $34.90 ### Premium $54.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ISL Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-isl-online) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f31af3d240070ed55f88c88b5d0cefc/splashtop-remote-access.png "Product Avatar Image") Splashtop Remote Access 4.8/5(518) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-splashtop-remote-access) ##### ##### ISL Online Features Administration Screen Sharing File Sharing Session Recording Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/isl-online/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![Splashtop Remote Access](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/isl-online/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[What's the best ATS with built-in interview scheduling and strong candidate communication tools in one place?](https://www.g2.com/discussions/which-applicant-tracking-systems-consistently-cut-time-to-hire-for-recruiters-managing-high-volume-requisitions)[Best ABM ad targeting tools for sales-driven marketing teams](https://www.g2.com/discussions/best-abm-ad-targeting-tools-for-sales-driven-marketing-teams) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Pros and Cons Details](https://www.g2.com/products/isl-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)