FM
Francisco M.
SysAdmin
Enterprise (> 1000 emp.)
"Smooth, Fluid Remote Access Experience"
5/5
What do you like best about ISL Online?

The fluidity in the remote access and data transfer. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Interface and Usability: The UI can feel dated compared to competitors. Advanced features may take time for new users to discover.

Connection/Apple Issues: Occasional connection interruptions and challenges reported with macOS devices. Review collected by and hosted on G2.com.

AD
Angela D.
Enterprise (> 1000 emp.)
"Easy and comfortable handling"
4/5
What do you like best about ISL Online?

The ease of connection is maintained, I don't see any improvements necessary. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Improvable in this aspect, the requested permissions complicate the connection Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online
Edit edit

Angela, thank you for your valuable feedback!

We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733

If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6).

Carlos M.
CM
Carlos M.
Director
Small-Business (50 or fewer emp.)
"Easy to Use and a Perfect Fit for Our Business Model"
5/5
What do you like best about ISL Online?

It’s easy to use and fits our business model exactly. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

Some options to be integrated by default Review collected by and hosted on G2.com.

Gordan .
G
Gordan .
Lecturer
Small-Business (50 or fewer emp.)
"Exceptional Reliability and Outstanding Support"
5/5
What do you like best about ISL Online?

Reliability, technical support, and easy to use Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

The only thing that bothered me was the tedious sorting out of unpaid invoices, for which I still have a bad feeling that I may have paid some of them twice. Review collected by and hosted on G2.com.

IG
Isaac G.
It Manager
Small-Business (50 or fewer emp.)
"Support our infrastructure in one click"
5/5
What do you like best about ISL Online?

Unattended connections, and simple remote support. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I don't think I can review anything I don't like. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online
Edit edit

Isaac, we appreciate your feedback, thank you!

Ivan T.
IT
Ivan T.
IS&T Specialist
Enterprise (> 1000 emp.)
"ISL Online: easy implementation, fast connection, and smooth transmission with high security"
5/5
What do you like best about ISL Online?

ISL Online stands out for its ease of implementation and intuitive use. Support technicians especially appreciate its ability for quick connection without complicated installations, the quality of screen transmission even with slow connections, and its robust security features with 256-bit AES encryption. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

although it is not complicated to use, sometimes the initial setup can become complicated in the hands of people without the correct knowledge! Review collected by and hosted on G2.com.

Luke D.
LD
Luke D.
"Easy Support Tool with Stability Hiccups"
3.5/5
What do you like best about ISL Online?

I like the ease of use of ISL Online, which makes it straightforward to navigate and operate. I also really value the ability to group customers into lists, as it helps organize and manage client interactions effectively. Additionally, the initial setup of ISL Online was very easy for our team, which made the transition smooth. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

I don't like the stability issues with ISL Online. It often has to be closed down or reopened. Review collected by and hosted on G2.com.

Ana Maria F.
AF
Ana Maria F.
Tecnico de Soporte
Enterprise (> 1000 emp.)
"It is very useful and easy to use."
5/5
What do you like best about ISL Online?

How easy it is to use and how much it makes my work easier day by day Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

access to devices that do not have the application installed Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online
Edit edit

Ana Maria, many thanks for your feedback!

MS
Matevž S.
Mid-Market (51-1000 emp.)
"Great tool for remote assistance"
4/5
What do you like best about ISL Online?

Better organized administrative mode than before Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

We could integrate with the LAPS system to facilitate easier enabling of elevated privileges. Review collected by and hosted on G2.com.

Response from Barbara Viskovic of ISL Online
Edit edit

Matevž, thank you for sharing your experience! We invite you to read the user guide for Administrative mode, where working with "elevated privileges" is also described; you might find answers there that will make using ISL Light easier for you.

Omar C.
OC
Omar C.
"Secure and Reliable Connections, Essential for Support"
5/5
What do you like best about ISL Online?

I really like ISL Online because it is very secure, which gives total confidence to the clients. It also allows me to hold meetings and use video to interact with the client, which provides us with peace of mind and reliability that we convey to the clients. Review collected by and hosted on G2.com.

What do you dislike about ISL Online?

At the moment, there is nothing I don't like. Review collected by and hosted on G2.com.