It is utterly reliable and very easy to use. Also reasonably priced for how good it is. Review collected by and hosted on G2.com.

Not much I can think of. The phone app on Android had a recent bug that I pointed out and they are fixing that. Review collected by and hosted on G2.com.

I like the way the IT administrator can access the equipment remotely. As a support technician, I can quickly connect to a device without needing to install anything; just generate a link to start the connection. I also like the way to deploy and integrate the software into the network, as it gives us the possibility to do it massively. It has great support, fast with an optimal response time. Additionally, the cost is favorable compared to other software that performs similar functions. Review collected by and hosted on G2.com.

To be honest, I don't see any negative points. If anything, at the beginning —on the entry platform when entering the tenant— the structure seems somewhat unfriendly to me compared to the competition, as the menus appear with certain names and with an organization that leaves part of the functionality somewhat hidden. Review collected by and hosted on G2.com.

ISL Online is a very powerful and easy-to-use platform. I appreciate its built-in security that provides confidence and peace of mind to my clients and me, especially with the secure connection it offers. The unattended access is a fantastic feature, as it allows me to access anywhere at any time, even from my mobile. I also value the integrated chat on my website, which allows my clients to make requests in real-time and facilitates my remote support with a single click. Additionally, the integrations with help desks optimize response and documentation times, and the integration with Asset from the same Invgate makes it easy for me to generate tickets on assets with a single click. The setup process was very simple, no prior experience is needed to start using it. Review collected by and hosted on G2.com.

Visually, it has an area of opportunity; perhaps it could integrate a dark mode and a modern design for its tools, as it is highly efficient in functionality. A more customizable dashboard in reports would help a lot. Review collected by and hosted on G2.com.

Online support, any questions is quickly answered. Review collected by and hosted on G2.com.

Still using Rosetta for MacOS, but that will change fast. Review collected by and hosted on G2.com.

I really like how easy it is to become an administrator in ISL Online. The ability to enter safe mode is really useful when we provide support to end customers and need to solve specific problems. I also appreciate the fast connection, which makes reconnection easier and helps us provide a quick solution to users without needing to travel to the client. Additionally, since we have been using ISL Online forever, the setup is easy for us and we have been learning about the changes and improvements that have been added. Review collected by and hosted on G2.com.

As of today, the option for RDP with devices that are joined to Azure AD is not implemented, and this limits us. Review collected by and hosted on G2.com.

It is stable, works in all kind of environments, it is simple and intuitive to use, yet offers lots of functionality. Review collected by and hosted on G2.com.

Sometimes it "messes up" my keyboard (as if one of modifyer keys was pressed) Review collected by and hosted on G2.com.

The ease of use is remarkable, along with the ability to interact with the end user during the session. The remote devices we can connect to unattended are a major advantage, as is the support for iOS and Android devices. Review collected by and hosted on G2.com.

I think they're on the right track, improving the product's functionality and scalability. It's always available. Review collected by and hosted on G2.com.

I like having the ability to dial into mobile devices and screen record. The installation process on client computers is really good with customized links and presets. Deployment is really easy with the customized links; I have a link set up on my website that I can direct customers to, rather than sending emails with installation links like I did with RemotePC. Review collected by and hosted on G2.com.

It's very white! I would love a dark theme being available. I also don't like that my taskbar shortcut for the viewer software disappears when there's an update. I also don't like having to use the 2FA after an update either. Review collected by and hosted on G2.com.

ISL is a versatile and easy-to-use tool, as well as simple to install and configure. It has no hidden costs associated and allows you to contract exactly the number of licenses our organization needs, avoiding unnecessary expenses and the oversizing that other solutions usually imply. Review collected by and hosted on G2.com.

I have no negative comments. As I said, it is quite versatile and flexible, as well as easy to use. Review collected by and hosted on G2.com.

The features offered in relation to the price, especially compared to TeamViewer. The support is responsive via chat, making it easy to discuss through upload links. Integrating the product was easy, an email is enough to get a 100% custom client. As an IT security service, we use the software every day and our clients appreciate not having to mention code and password anymore. Review collected by and hosted on G2.com.

I notice latency on some connections, as well as a slowdown when the network is congested. Review collected by and hosted on G2.com.