The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. Review collected by and hosted on G2.com.

The WOL option can sometimes malfunction depending on the quality of the user's network. Review collected by and hosted on G2.com.

I like that ISL Online is very user-friendly for the person I'm assisting. They can just be sent a link and easily install the applet without much technical know-how or knowledge. Pricing is better and the functionality works better for our specific needs. Plus, the initial setup was incredibly easy and took less than five minutes, which is great. Review collected by and hosted on G2.com.

I have to constantly reopen and relaunch the applet on my Mac, which can be a little frustrating, but at the end of the day, it's not a huge blocker. Review collected by and hosted on G2.com.

ISL Online connects to a remote desktop very quickly, which makes it easy to get started without waiting. Review collected by and hosted on G2.com.

Sometimes ISL Online closes unexpectedly. Review collected by and hosted on G2.com.

It is easy to use. The lightweight client that needs to be downloaded is practically weightless, and most importantly, if the user has local administrator privileges, the "restart and reconnect" mode can be activated, which will allow us to perform reboots without having to worry about launching a new session. Review collected by and hosted on G2.com.

As a disadvantage, say that the saved teams manager could be clearer, but it still fulfills its function. It is also true that it consumes quite a lot of resources and it would be good to make it lighter. Review collected by and hosted on G2.com.

I like ISL Online because it offers a cheaper and simpler solution to set up compared to the software we used before. The interface is easy, and with Aloys ON, we are sure that it is easy to access the machines, especially with the client running in the background on Windows. The ease of setting up the client is a fundamental part of the process for us. Additionally, the commercial support is very good in Brazil, which was a difficulty with the previous German suppliers. The setup process was extremely easy, thanks to a 40-minute video on YouTube sent by the sales team that made everything simple to follow and configure. Review collected by and hosted on G2.com.

I think the link you create to associate that client, that device with your company, we could already leave it somewhat parameterized, and we don't have this option, so we always need to re-parameterize and put them there. And if you use Microsoft 365 with Intune managing deployment, this type of installation is even more difficult because you have to create 2 scripts, 1 to install and 1 to configure. So if ISL provided this option, it would be quite interesting. Review collected by and hosted on G2.com.

ISL is pretty easy to use, seamless remote experience and its highly customizable. Review collected by and hosted on G2.com.

Well, the certificate expiring annually is a bit annoying, id like to swap it to my own and not have this concern in the future. Review collected by and hosted on G2.com.

I mainly like the security, reliability, and reach of ISL Online, as we can connect to multiple devices on any operating system. We appreciate that the initial setup was quite simple, and in less than 10 minutes we were already able to make remote connections. Additionally, ISL Online far surpasses the security when making a remote connection compared to AnyDesk and TeamViewer. I enjoy that we have it synchronized with our website and help desk to streamline communication and access to our clients' devices. Review collected by and hosted on G2.com.

The interface seems a bit outdated to me, we would love a more user-friendly and intuitive version. I would also like to see better graphics in the different tools, especially in the live chat one. Review collected by and hosted on G2.com.

I like how practical ISL Online is when starting remote sessions. Its security in each session gives me peace of mind, and I appreciate how light it is in terms of resource consumption on devices. Additionally, the speed with which it allows file transfer is impressive. The initial setup was quite easy to perform. I would recommend it 10 as it is an excellent remote support tool. Review collected by and hosted on G2.com.

I would like the dashboard to provide more visible information in the report generation. I would like to see information about the session, the files shared remotely, and even be able to see some chat messages that were exchanged with the user in case there is any data I don't remember. Review collected by and hosted on G2.com.

ISL Online has been a reliable tool for remote support in our day-to-day operations. What I value the most is its security model based on otbound connections, which fits very well in corporate environments with strict firewall policies and helps reduce exposure compared to inbound access solutions. This design makes it easier to deploy securely without complex network changes. Review collected by and hosted on G2.com.

The interface could feel a bit more modern, and some advanced optiones are not inmediately obvious for new users during the first days of use. Review collected by and hosted on G2.com.

a total control and management of all your devices. as well as being able to turn them on Review collected by and hosted on G2.com.

limited support for mobile devices such as Android phones and iPhones Review collected by and hosted on G2.com.