I use it to help my customers on Windows, Apple, and Android. It’s safe, fast, and reliable. I can also connect with an agent to control servers or workstations, with access protected by a password. I even use it on my phone to connect to customers; it’s not always easy, but it’s doable. It’s my main remote support tool.

I tried AnyDesk, but it’s not for me—I read that it’s too easy to hack. TeamViewer is too expensive. With ISL Online, I install it, log in, and use it. Simple and easy. Review collected by and hosted on G2.com.

When I’m on my phone, controlling the other device is somewhat difficult. Also, when you’re supporting an iPhone, many people don’t know how to grant access, which makes it harder to get started. Review collected by and hosted on G2.com.

ISL is a solid, lightweight remote option that’s easy for even the most novice end users to use. I also appreciate being able to send a link to users, rather than needing the program to be preinstalled on their computer. Review collected by and hosted on G2.com.

One small downside is that I can’t cut and paste from my desktop into their session. That makes entering long or complex passwords “fun,” and it also prevents me from simply dragging and dropping the IT software I need for troubleshooting. As a result, it’s a bit more labor-intensive because I then have to either email the program(s) or re-download them within the user’s session. Review collected by and hosted on G2.com.

The UX is click and intuitive. The clientside prgram is also unobtrusive and has a really small footprint, meaning the end user doesnt realise its running in the background. Review collected by and hosted on G2.com.

Some might find the chat feature useful, but under our use case its usually a distraction and would be helpful to be able to hide it. Review collected by and hosted on G2.com.

I love that we're able to self-host ISL Online, which lets us control our own updates and system uptime. I really appreciate the White Label feature because it makes the tool look great to our customers with our branding. The full support for SAML Authentication is something I absolutely love, as it allows us to enforce strict security policies, like ensuring that sign-ins to company apps only happen from company devices. ISL Online is easy, affordable, and provides private remote control of end-user devices. Review collected by and hosted on G2.com.

The configuration, like White Labeling, can be quite complicated. However, I wouldn't say this is a bad thing, because you wouldn't be able to create a product that is so customizable if it wasn't as complicated as it is. Every bit is customizable. Also, Multi-Screen to some computers sometimes doesn't work as expected. When someone has a strange screen configuration, we're sometimes not able to split these 3 x Screens, for example, into separate screens. I feel this might be related to the Graphics Card or Driver, as it does work sometimes. Review collected by and hosted on G2.com.

I like that ISL Online is quick, easy to use, and can be installed on almost every system. I have used it on mobile phones, Macs, and Windows, and it's been incredibly useful in every scenario. I appreciate being able to demonstrate to customers how to use software or processes, and enjoy being able to resolve issues expediently while letting customers relax. The support from the ISL Online team was much better than I experienced with previous products, and their assistance made our migration easy. The initial setup was always smooth with scripted installations, allowing us to inject passwords and group setups efficiently, ensuring we knew exactly where everything was in our list of computers. Review collected by and hosted on G2.com.

Sometimes the connections to Mac systems are glitchy. They have to be reconnected once or twice. But once completed, the connection is stable and ready to use. Review collected by and hosted on G2.com.

What I value most about ISL Online is its strong focus on security. Features like one-time on-demand connections give me a lot of peace of mind, as they prevent leaving sessions open on users' devices.

Ease of use is another strong point. From the operator's side, the visualization of remote screens is clear and smooth, making support intuitive and efficient. In fact, we generate a high frequency of use and so far we have not encountered any difficulties.

I also highlight its ease of integration with other tools in the area, which allows us to provide a more complete and organized follow-up for each case.

Overall, it is a tool I trust for its robust security, simple implementation, and customer support that always responds when we need it. Review collected by and hosted on G2.com.

As an improvement idea, adding a hardware inventory to the unattended agent would be very useful. It would centralize key information for technical support, making the processes even more efficient. Review collected by and hosted on G2.com.

ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface.

One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies.

Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. Review collected by and hosted on G2.com.

Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. Review collected by and hosted on G2.com.

The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. Review collected by and hosted on G2.com.

It does not allow two technicians to connect at the same time unless each one starts their session separately. Review collected by and hosted on G2.com.

I guess the fact I have kept using ISL Online for over 5 years says it all. Dependable. Great value for money. Secure. Excellent customer service. Review collected by and hosted on G2.com.

With a piece of software this useful, and at a great price, it's hard to choose something to dislike about the product. Even after thinking as hard as I can I can't think of anything for another year. Review collected by and hosted on G2.com.

At ISL Online, I most value security, reliability, and ease of use. Review collected by and hosted on G2.com.

If I had to highlight one thing, I would say that the user interface could be even more modern in certain areas. However, for me, it is more important that the solution is safe, reliable, and functional, which ISL Online certainly is. Review collected by and hosted on G2.com.