--- title: ISL Online Reviews meta\_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 614 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews & Product Details Visit Website ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. * * * Product Website ISL Online Seller [PDQ.com](https://www.g2.com/sellers/pdq-com) Discussions [ISL Online Community](https://www.g2.com/products/isl-online/discuss) Languages Supported Bulgarian, Czech, Danish, German, English, French, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Barbara Viskovic (Marketing Communications) Show More ## Pricing Pricing provided by ISL Online. ### Starter $16.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ## ISL Online Integrations (5) What do users say about integrations? Verified by ISL Online [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heimdal ](https://www.g2.com/products/heimdal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress PHP7.4 ](https://www.g2.com/products/wordpress-php7-4/reviews) Show More FM Francisco M. SysAdmin Enterprise (\> 1000 emp.) 3/9/2026 "Smooth, Fluid Remote Access Experience" 5/5 What do you like best about ISL Online? The fluidity in the remote access and data transfer. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Interface and Usability: The UI can feel dated compared to competitors. Advanced features may take time for new users to discover. Connection/Apple Issues: Occasional connection interruptions and challenges reported with macOS devices. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Data transfers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AD Angela D. Enterprise (\> 1000 emp.) 12/20/2023 "Easy and comfortable handling" 4/5 What do you like best about ISL Online? The ease of connection is maintained, I don't see any improvements necessary. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Improvable in this aspect, the requested permissions complicate the connection Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? It greatly facilitates the quick remote desktop connection with my clients, which speeds up the resolution of the issue they report to me. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-9042869/official_response/edit) Angela, thank you for your valuable feedback! We agree that the experience with Apple devices could be smoother, but this is regulated by Apple and beyond our control. For the first session with a client, ISL Light will require macOS permissions to view and control the remote desktop. To assist you and your clients, we’ve prepared a guide with screenshots on how to enable these permissions: https://help.islonline.com/19403/2481733 If you're connecting to macOS systems using unattended access, it's crucial to enable macOS permissions. We've provided a detailed guide with screenshots here: https://help.islonline.com/558310/2481668 (starting from Step 6). 3/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Carlos M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos M.") CM Carlos M. Director Small-Business (50 or fewer emp.) 4/9/2026 "Easy to Use and a Perfect Fit for Our Business Model" 5/5 What do you like best about ISL Online? It’s easy to use and fits our business model exactly. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Some options to be integrated by default Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Helping our customers in a quick way Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gordan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gordan .") G Gordan . Lecturer Small-Business (50 or fewer emp.) 1/9/2026 "Exceptional Reliability and Outstanding Support" 5/5 What do you like best about ISL Online? Reliability, technical support, and easy to use Review collected by and hosted on G2.com. What do you dislike about ISL Online? The only thing that bothered me was the tedious sorting out of unpaid invoices, for which I still have a bad feeling that I may have paid some of them twice. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I most often use ISL to help older computer users and my clients. The time savings are excellent, as I no longer have to travel everywhere for every support task! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IG Isaac G. It Manager Small-Business (50 or fewer emp.) 12/19/2023 "Support our infrastructure in one click" 5/5 What do you like best about ISL Online? Unattended connections, and simple remote support. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I don't think I can review anything I don't like. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Remote connections, remote support, support to colleagues. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-9032512/official_response/edit) Isaac, we appreciate your feedback, thank you! 4/9/2026 Current UserValidated ReviewerSource: OrganicAI Translated ![Ivan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan T.") IT Ivan T. IS&T Specialist Enterprise (\> 1000 emp.) 1/20/2026 "ISL Online: easy implementation, fast connection, and smooth transmission with high security" 5/5 What do you like best about ISL Online? ISL Online stands out for its ease of implementation and intuitive use. Support technicians especially appreciate its ability for quick connection without complicated installations, the quality of screen transmission even with slow connections, and its robust security features with 256-bit AES encryption. Review collected by and hosted on G2.com. What do you dislike about ISL Online? although it is not complicated to use, sometimes the initial setup can become complicated in the hands of people without the correct knowledge! Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? mainly costs associated with travel to provide on-site support, when providing support the transmission is smooth and easy to establish, highly recommended the ISL Online platform!! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Luke D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke D.") LD Luke D. 2/9/2026 "Easy Support Tool with Stability Hiccups" 3.5/5 What do you like best about ISL Online? I like the ease of use of ISL Online, which makes it straightforward to navigate and operate. I also really value the ability to group customers into lists, as it helps organize and manage client interactions effectively. Additionally, the initial setup of ISL Online was very easy for our team, which made the transition smooth. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I don't like the stability issues with ISL Online. It often has to be closed down or reopened. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for support, helping with many issues and giving support to our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Ana Maria F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana Maria F.") AF Ana Maria F. Tecnico de Soporte Enterprise (\> 1000 emp.) 12/19/2023 "It is very useful and easy to use." 5/5 What do you like best about ISL Online? How easy it is to use and how much it makes my work easier day by day Review collected by and hosted on G2.com. What do you dislike about ISL Online? access to devices that do not have the application installed Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Make it necessary for user verification to connect to the equipment. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-9037614/official_response/edit) Ana Maria, many thanks for your feedback! 3/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated MS Matevž S. Mid-Market (51-1000 emp.) 12/12/2023 "Great tool for remote assistance" 4/5 What do you like best about ISL Online? Better organized administrative mode than before Review collected by and hosted on G2.com. What do you dislike about ISL Online? We could integrate with the LAPS system to facilitate easier enabling of elevated privileges. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Assistance across multiple university departments without needing to visit them. Mostly for installing drivers, adjusting settings... Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-8995776/official_response/edit) Matevž, thank you for sharing your experience! We invite you to read the user guide for Administrative mode, where working with "elevated privileges" is also described; you might find answers there that will make using ISL Light easier for you. 3/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Omar C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar C.") OC Omar C. 1/29/2026 "Secure and Reliable Connections, Essential for Support" 5/5 What do you like best about ISL Online? I really like ISL Online because it is very secure, which gives total confidence to the clients. It also allows me to hold meetings and use video to interact with the client, which provides us with peace of mind and reliability that we convey to the clients. Review collected by and hosted on G2.com. What do you dislike about ISL Online? At the moment, there is nothing I don't like. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for secure remote support, providing peace of mind to clients and the team. The secure connection prevents security incidents, which generates total trust for the client and allows us to have reliable meetings and video calls. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about ISL Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ISL Online ](https://www.g2.com/products/isl-online/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Can I access unattended computers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-access-unattended-computers) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Is ISL Light secure? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-isl-light-secure) [ View all Discussions ](https://www.g2.com/products/isl-online/discuss) ## Pricing Options Pricing provided by ISL Online. ### Starter $16.90 ### Standard $34.90 ### Premium $54.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ISL Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-isl-online) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f31af3d240070ed55f88c88b5d0cefc/splashtop-remote-access.png "Product Avatar Image") Splashtop Remote Access 4.8/5(518) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-splashtop-remote-access) ##### ##### ISL Online Features Administration Screen Sharing File Sharing Session Recording Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/isl-online/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ ![Splashtop Remote Access](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/isl-online/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[What's the best ATS with built-in interview scheduling and strong candidate communication tools in one place?](https://www.g2.com/discussions/which-applicant-tracking-systems-consistently-cut-time-to-hire-for-recruiters-managing-high-volume-requisitions)[Best ABM ad targeting tools for sales-driven marketing teams](https://www.g2.com/discussions/best-abm-ad-targeting-tools-for-sales-driven-marketing-teams) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Pros and Cons Details](https://www.g2.com/products/isl-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)