--- title: ISL Online Reviews meta\_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 614 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews & Product Details Visit Website ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. * * * Product Website ISL Online Seller [PDQ.com](https://www.g2.com/sellers/pdq-com) Discussions [ISL Online Community](https://www.g2.com/products/isl-online/discuss) Languages Supported Bulgarian, Czech, Danish, German, English, French, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Barbara Viskovic (Marketing Communications) Show More ## Pricing Pricing provided by ISL Online. ### Starter $16.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ## ISL Online Integrations (5) What do users say about integrations? Verified by ISL Online [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heimdal ](https://www.g2.com/products/heimdal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress PHP7.4 ](https://www.g2.com/products/wordpress-php7-4/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 7/28/2026 "Utterly Reliable, Easy to Use, and Great Value" 5/5 What do you like best about ISL Online? It is utterly reliable and very easy to use. Also reasonably priced for how good it is. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Not much I can think of. The phone app on Android had a recent bug that I pointed out and they are fixing that. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I run a computer software company and I need to remote into my clients computers regularly Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LO Luis O. Consultor de TIC´s Small-Business (50 or fewer emp.) 1/20/2026 "Quick remote access and mass deployment, with excellent support and good cost" 4/5 What do you like best about ISL Online? I like the way the IT administrator can access the equipment remotely. As a support technician, I can quickly connect to a device without needing to install anything; just generate a link to start the connection. I also like the way to deploy and integrate the software into the network, as it gives us the possibility to do it massively. It has great support, fast with an optimal response time. Additionally, the cost is favorable compared to other software that performs similar functions. Review collected by and hosted on G2.com. What do you dislike about ISL Online? To be honest, I don't see any negative points. If anything, at the beginning —on the entry platform when entering the tenant— the structure seems somewhat unfriendly to me compared to the competition, as the menus appear with certain names and with an organization that leaves part of the functionality somewhat hidden. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Solve the problem of providing remote support to my clients, who do not have much technical knowledge, since with just one link they can run the program and, in seconds, it allows me to connect. It also facilitates quick communication with the client, because it offers the option of chat and call in a simpler and more interactive way for them. Additionally, it solves the need for management and control of access to the organization's staff equipment, as access can be segmented with privileges, work schedules, and work groups. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Daniel V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel V.") DV Daniel V. Gerente de servicios TI 1/20/2026 "Powerful and Secure, Perfect for Remote Support" 5/5 What do you like best about ISL Online? ISL Online is a very powerful and easy-to-use platform. I appreciate its built-in security that provides confidence and peace of mind to my clients and me, especially with the secure connection it offers. The unattended access is a fantastic feature, as it allows me to access anywhere at any time, even from my mobile. I also value the integrated chat on my website, which allows my clients to make requests in real-time and facilitates my remote support with a single click. Additionally, the integrations with help desks optimize response and documentation times, and the integration with Asset from the same Invgate makes it easy for me to generate tickets on assets with a single click. The setup process was very simple, no prior experience is needed to start using it. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Visually, it has an area of opportunity; perhaps it could integrate a dark mode and a modern design for its tools, as it is highly efficient in functionality. A more customizable dashboard in reports would help a lot. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for secure connection with clients, remote access from anywhere, and real-time support. It is a powerful, easy-to-use platform that inspires confidence. Its integrations optimize time and ticket generation. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Patrick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick S.") PS Patrick S. Owner CEO Small-Business (50 or fewer emp.) 7/3/2026 "Fast, Responsive Online Support That Delivers" 4/5 What do you like best about ISL Online? Online support, any questions is quickly answered. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Still using Rosetta for MacOS, but that will change fast. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Easy remote support, with the benefit of voice and video calls during the support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ángel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ángel O.") ÁO Ángel O. Responsable Departamento Sistemas 2/4/2026 "Facilitate IT Support with Quick Connection" 4.5/5 What do you like best about ISL Online? I really like how easy it is to become an administrator in ISL Online. The ability to enter safe mode is really useful when we provide support to end customers and need to solve specific problems. I also appreciate the fast connection, which makes reconnection easier and helps us provide a quick solution to users without needing to travel to the client. Additionally, since we have been using ISL Online forever, the setup is easy for us and we have been learning about the changes and improvements that have been added. Review collected by and hosted on G2.com. What do you dislike about ISL Online? As of today, the option for RDP with devices that are joined to Azure AD is not implemented, and this limits us. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for customer support, avoiding travel to quickly solve problems. The feature of entering safe mode and quick reconnection facilitate the resolution of issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated BT Boris T. Software developer Small-Business (50 or fewer emp.) 6/18/2026 "Stable, Simple, and Intuitive, Packed with Functionality" 5/5 What do you like best about ISL Online? It is stable, works in all kind of environments, it is simple and intuitive to use, yet offers lots of functionality. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Sometimes it "messes up" my keyboard (as if one of modifyer keys was pressed) Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use AlwaysOn on a daily basis to maintain a larger set of computers that are running our cash register program (hairdresser salons). I also use it to establish a RDP connection to my other workstation (PC machine). Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Francisco C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisco C.") FC Francisco C. Dirección Técnica e Innovación - Fundador y copropietario Small-Business (50 or fewer emp.) 10/9/2024 "The best remote connection tool for our IT team" 4.5/5 What do you like best about ISL Online? The ease of use is remarkable, along with the ability to interact with the end user during the session. The remote devices we can connect to unattended are a major advantage, as is the support for iOS and Android devices. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I think they're on the right track, improving the product's functionality and scalability. It's always available. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL greatly simplifies the management of remote desktops for devices we need to access unattended. Additionally, as I mentioned before, the connection with end clients is very straightforward. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-10353113/official_response/edit) Hi Francisco, thank you for your feedback! 3/3/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated AD Adrian D. 1/28/2026 "Fantastic Remote Access with Customization, Needs Minor Tweaks" 4.5/5 What do you like best about ISL Online? I like having the ability to dial into mobile devices and screen record. The installation process on client computers is really good with customized links and presets. Deployment is really easy with the customized links; I have a link set up on my website that I can direct customers to, rather than sending emails with installation links like I did with RemotePC. Review collected by and hosted on G2.com. What do you dislike about ISL Online? It's very white! I would love a dark theme being available. I also don't like that my taskbar shortcut for the viewer software disappears when there's an update. I also don't like having to use the 2FA after an update either. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for remote access to customer computers for support. It helps me deploy easily with customized links, and I can screen record and dial into mobile devices. The installation process is smooth with presets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite DR Diego R. Líder Ciberseguridad e Infraestructura Mid-Market (51-1000 emp.) 1/20/2026 "ISL: versatile, easy to use, and with no hidden costs" 5/5 What do you like best about ISL Online? ISL is a versatile and easy-to-use tool, as well as simple to install and configure. It has no hidden costs associated and allows you to contract exactly the number of licenses our organization needs, avoiding unnecessary expenses and the oversizing that other solutions usually imply. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I have no negative comments. As I said, it is quite versatile and flexible, as well as easy to use. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? When you have staff outside the office, geographically dispersed, with 100% remote work and depending on the internet, ISL is a solution that offers security and simple management, with very affordable costs, without this representing a large percentage of your budget. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Alexis J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexis J.") AJ Alexis J. Associé gérant Small-Business (50 or fewer emp.) 1/27/2026 "Excellent features/price ratio, a real alternative to TeamViewer" 4/5 What do you like best about ISL Online? The features offered in relation to the price, especially compared to TeamViewer. The support is responsive via chat, making it easy to discuss through upload links. Integrating the product was easy, an email is enough to get a 100% custom client. As an IT security service, we use the software every day and our clients appreciate not having to mention code and password anymore. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I notice latency on some connections, as well as a slowdown when the network is congested. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Problem related to version N of Windows Make the software work correctly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about ISL Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ISL Online ](https://www.g2.com/products/isl-online/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Can I access unattended computers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-access-unattended-computers) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Is ISL Light secure? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-isl-light-secure) [ View all Discussions ](https://www.g2.com/products/isl-online/discuss) ## Pricing Options Pricing provided by ISL Online. ### Starter $16.90 ### Standard $34.90 ### Premium $54.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ISL Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-isl-online) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f31af3d240070ed55f88c88b5d0cefc/splashtop-remote-access.png "Product Avatar Image") Splashtop Remote Access 4.8/5(518) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-splashtop-remote-access) ##### ##### ISL Online Features Administration Screen Sharing File Sharing Session Recording Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/isl-online/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ ![Splashtop Remote Access](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/isl-online/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[What's the best ATS with built-in interview scheduling and strong candidate communication tools in one place?](https://www.g2.com/discussions/which-applicant-tracking-systems-consistently-cut-time-to-hire-for-recruiters-managing-high-volume-requisitions)[Best ABM ad targeting tools for sales-driven marketing teams](https://www.g2.com/discussions/best-abm-ad-targeting-tools-for-sales-driven-marketing-teams) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Pros and Cons Details](https://www.g2.com/products/isl-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)