--- title: ISL Online Reviews meta\_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 614 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews & Product Details Visit Website ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. * * * Product Website ISL Online Seller [PDQ.com](https://www.g2.com/sellers/pdq-com) Discussions [ISL Online Community](https://www.g2.com/products/isl-online/discuss) Languages Supported Bulgarian, Czech, Danish, German, English, French, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Barbara Viskovic (Marketing Communications) Show More ## Pricing Pricing provided by ISL Online. ### Starter $16.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ## ISL Online Integrations (5) What do users say about integrations? Verified by ISL Online [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heimdal ](https://www.g2.com/products/heimdal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress PHP7.4 ](https://www.g2.com/products/wordpress-php7-4/reviews) Show More MB marc b. Technicien informatique Mid-Market (51-1000 emp.) 12/4/2025 "Top Security and Simplicity for Customer Support" 5/5 What do you like best about ISL Online? The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. Review collected by and hosted on G2.com. What do you dislike about ISL Online? The WOL option can sometimes malfunction depending on the quality of the user's network. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Huge time savings compared to other remote desktop software, and above all, it allows you to have admin rights on the workstation, which is completely necessary for customer support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 7/15/2026 "Seamless Remote Support with Easy Setup" 4.5/5 What do you like best about ISL Online? I like that ISL Online is very user-friendly for the person I'm assisting. They can just be sent a link and easily install the applet without much technical know-how or knowledge. Pricing is better and the functionality works better for our specific needs. Plus, the initial setup was incredibly easy and took less than five minutes, which is great. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I have to constantly reopen and relaunch the applet on my Mac, which can be a little frustrating, but at the end of the day, it's not a huge blocker. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online lets me provide remote access and support without visiting locations, easing support for our multi-location model. I can quickly assist users with their issues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Carlos A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos A.") CA Carlos A. Auxiliar de Tecnologia Mid-Market (51-1000 emp.) 7/16/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "ISL Online: Fast Remote Desktop Connections That Get You Started Quickly" 4.5/5 What do you like best about ISL Online? ISL Online connects to a remote desktop very quickly, which makes it easy to get started without waiting. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Sometimes ISL Online closes unexpectedly. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online has an interactive UI/UX that’s easy to understand and navigate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![David d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David d.") DD David d. Cibersecurity Engineer Mid-Market (51-1000 emp.) 12/12/2023 "A great product to make life easier for the technician and the customer" 5/5 What do you like best about ISL Online? It is easy to use. The lightweight client that needs to be downloaded is practically weightless, and most importantly, if the user has local administrator privileges, the "restart and reconnect" mode can be activated, which will allow us to perform reboots without having to worry about launching a new session. Review collected by and hosted on G2.com. What do you dislike about ISL Online? As a disadvantage, say that the saved teams manager could be clearer, but it still fulfills its function. It is also true that it consumes quite a lot of resources and it would be good to make it lighter. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I haven't encountered any problems with ISL and that is very much appreciated. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-8997740/official_response/edit) Hello David, we greatly appreciate your feedback! 3/10/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Fernanda B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernanda B.") FB Fernanda B. Supervisora de DP 2/6/2026 "Simple Setup, Excellent Support" 5/5 What do you like best about ISL Online? I like ISL Online because it offers a cheaper and simpler solution to set up compared to the software we used before. The interface is easy, and with Aloys ON, we are sure that it is easy to access the machines, especially with the client running in the background on Windows. The ease of setting up the client is a fundamental part of the process for us. Additionally, the commercial support is very good in Brazil, which was a difficulty with the previous German suppliers. The setup process was extremely easy, thanks to a 40-minute video on YouTube sent by the sales team that made everything simple to follow and configure. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I think the link you create to associate that client, that device with your company, we could already leave it somewhat parameterized, and we don't have this option, so we always need to re-parameterize and put them there. And if you use Microsoft 365 with Intune managing deployment, this type of installation is even more difficult because you have to create 2 scripts, 1 to install and 1 to configure. So if ISL provided this option, it would be quite interesting. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online is a cheaper and simpler solution to set up, with an easy interface. The support and price are better than German software, making it easier to access machines. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/21/2026 "Easy to Use, Seamless Remote Experience, and Highly Customizable" 5/5 What do you like best about ISL Online? ISL is pretty easy to use, seamless remote experience and its highly customizable. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Well, the certificate expiring annually is a bit annoying, id like to swap it to my own and not have this concern in the future. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Remote Support for multiple devices in multiple locations and its a lot better than previous tools I have tried and its pretty easy to manage. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite EB Eduardo B. 1/21/2026 "Reliable and Secure Remote Support" 5/5 What do you like best about ISL Online? I mainly like the security, reliability, and reach of ISL Online, as we can connect to multiple devices on any operating system. We appreciate that the initial setup was quite simple, and in less than 10 minutes we were already able to make remote connections. Additionally, ISL Online far surpasses the security when making a remote connection compared to AnyDesk and TeamViewer. I enjoy that we have it synchronized with our website and help desk to streamline communication and access to our clients' devices. Review collected by and hosted on G2.com. What do you dislike about ISL Online? The interface seems a bit outdated to me, we would love a more user-friendly and intuitive version. I would also like to see better graphics in the different tools, especially in the live chat one. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? With ISL Online, we provide instant remote support, being able to share files and make calls and messages easily. It allows us immediate access to our clients' equipment to offer personalized attention, overcoming the difficulties of in-person support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Abraham H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abraham H.") AH Abraham H. 1/21/2026 "Efficient and Secure Remote Support with ISL Online" 5/5 What do you like best about ISL Online? I like how practical ISL Online is when starting remote sessions. Its security in each session gives me peace of mind, and I appreciate how light it is in terms of resource consumption on devices. Additionally, the speed with which it allows file transfer is impressive. The initial setup was quite easy to perform. I would recommend it 10 as it is an excellent remote support tool. Review collected by and hosted on G2.com. What do you dislike about ISL Online? I would like the dashboard to provide more visible information in the report generation. I would like to see information about the session, the files shared remotely, and even be able to see some chat messages that were exchanged with the user in case there is any data I don't remember. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online allows me to perform remote support quickly, efficiently, and securely. It is practical for starting sessions, consumes few resources, and facilitates file transfer. These features are valuable in environments where efficiency and security are paramount. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Frank T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank T.") FT Frank T. Consultor TICs Small-Business (50 or fewer emp.) 1/21/2026 "Secure, Reliable Remote Support That Fits Strict Firewall Environments" 4.5/5 What do you like best about ISL Online? ISL Online has been a reliable tool for remote support in our day-to-day operations. What I value the most is its security model based on otbound connections, which fits very well in corporate environments with strict firewall policies and helps reduce exposure compared to inbound access solutions. This design makes it easier to deploy securely without complex network changes. Review collected by and hosted on G2.com. What do you dislike about ISL Online? The interface could feel a bit more modern, and some advanced optiones are not inmediately obvious for new users during the first days of use. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online helps address security concerns related to remote access. While many remote support tools focus mainly on encryption, ISL Online goes a step further with a simple but effective design choice: useing outbound connections instead of inbound ones. From my perspective as a mid-level cibersecurity professional, this is important because it reduces the attack surface and simplifies compliance with internal security policies, making remote support safer and easier to magane in corporate environments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") AE Verified User in Entertainment Mid-Market (51-1000 emp.) 1/20/2026 "Total control of all your devices on a single platform" 5/5 What do you like best about ISL Online? a total control and management of all your devices. as well as being able to turn them on Review collected by and hosted on G2.com. What do you dislike about ISL Online? limited support for mobile devices such as Android phones and iPhones Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I have many users in different parts of the country and abroad. Having unattended access to your equipment is a great benefit for me and my IT team. Review collected by and hosted on G2.com. Show More 8/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about ISL Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ISL Online ](https://www.g2.com/products/isl-online/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Can I access unattended computers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-access-unattended-computers) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Is ISL Light secure? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-isl-light-secure) [ View all Discussions ](https://www.g2.com/products/isl-online/discuss) ## Pricing Options Pricing provided by ISL Online. ### Starter $16.90 ### Standard $34.90 ### Premium $54.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ISL Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,104) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-isl-online) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f31af3d240070ed55f88c88b5d0cefc/splashtop-remote-access.png "Product Avatar Image") Splashtop Remote Access 4.8/5(518) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-splashtop-remote-access) ##### ##### ISL Online Features Administration Screen Sharing File Sharing Session Recording Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/isl-online/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,104) ](https://www.g2.com/products/anydesk/reviews) [ ![Splashtop Remote Access](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/isl-online/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[What's the best ATS with built-in interview scheduling and strong candidate communication tools in one place?](https://www.g2.com/discussions/which-applicant-tracking-systems-consistently-cut-time-to-hire-for-recruiters-managing-high-volume-requisitions)[Best ABM ad targeting tools for sales-driven marketing teams](https://www.g2.com/discussions/best-abm-ad-targeting-tools-for-sales-driven-marketing-teams) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Pros and Cons Details](https://www.g2.com/products/isl-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)