--- title: ISL Online Reviews meta\_title: 'ISL Online Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 614 reviews by the users' company size, role or industry to find out how ISL Online works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 614 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # ISL Online Reviews & Product Details Visit Website ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card. * * * Product Website ISL Online Seller [PDQ.com](https://www.g2.com/sellers/pdq-com) Discussions [ISL Online Community](https://www.g2.com/products/isl-online/discuss) Languages Supported Bulgarian, Czech, Danish, German, English, French, Croatian, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish, Serbian, Chinese (Simplified), Chinese (Traditional) Solution Type Best-of-Breed Overview by Barbara Viskovic (Marketing Communications) Show More ## Pricing Pricing provided by ISL Online. ### Starter $16.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ## ISL Online Integrations (5) What do users say about integrations? Verified by ISL Online [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Heimdal ](https://www.g2.com/products/heimdal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Entra ID ](https://www.g2.com/products/microsoft-entra-id/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress PHP7.4 ](https://www.g2.com/products/wordpress-php7-4/reviews) Show More ![Michel v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michel v.") MV Michel v. Eigenaar Small-Business (50 or fewer emp.) 4/9/2026 "Safe, Fast, and Reliable Remote Support Across Windows, Apple, and Android" 5/5 What do you like best about ISL Online? I use it to help my customers on Windows, Apple, and Android. It’s safe, fast, and reliable. I can also connect with an agent to control servers or workstations, with access protected by a password. I even use it on my phone to connect to customers; it’s not always easy, but it’s doable. It’s my main remote support tool. I tried AnyDesk, but it’s not for me—I read that it’s too easy to hack. TeamViewer is too expensive. With ISL Online, I install it, log in, and use it. Simple and easy. Review collected by and hosted on G2.com. What do you dislike about ISL Online? When I’m on my phone, controlling the other device is somewhat difficult. Also, when you’re supporting an iPhone, many people don’t know how to grant access, which makes it harder to get started. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use this software for installing software, helping with different problems, and handling updates on servers and phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 7/9/2026 "Lightweight, User-Friendly Remote Support with Easy Link Access" 4.5/5 What do you like best about ISL Online? ISL is a solid, lightweight remote option that’s easy for even the most novice end users to use. I also appreciate being able to send a link to users, rather than needing the program to be preinstalled on their computer. Review collected by and hosted on G2.com. What do you dislike about ISL Online? One small downside is that I can’t cut and paste from my desktop into their session. That makes entering long or complex passwords “fun,” and it also prevents me from simply dragging and dropping the IT software I need for troubleshooting. As a result, it’s a bit more labor-intensive because I then have to either email the program(s) or re-download them within the user’s session. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Quick and easy remote access to a user’s computer, which lets me both view and interact with their session. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Irfan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irfan H.") IH Irfan H. Technical Services Manager Mid-Market (51-1000 emp.) 7/9/2026 "Intuitive UX and an Unobtrusive, Lightweight Client" 5/5 What do you like best about ISL Online? The UX is click and intuitive. The clientside prgram is also unobtrusive and has a really small footprint, meaning the end user doesnt realise its running in the background. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Some might find the chat feature useful, but under our use case its usually a distraction and would be helpful to be able to hide it. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? The ability to remotely help my end users by remotely connecting and sharinga screen. From simple admin tasks to a show and tell to resolve issue or even do training. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 7/16/2026 "Highly Customizable with Robust Security Features" 4/5 What do you like best about ISL Online? I love that we're able to self-host ISL Online, which lets us control our own updates and system uptime. I really appreciate the White Label feature because it makes the tool look great to our customers with our branding. The full support for SAML Authentication is something I absolutely love, as it allows us to enforce strict security policies, like ensuring that sign-ins to company apps only happen from company devices. ISL Online is easy, affordable, and provides private remote control of end-user devices. Review collected by and hosted on G2.com. What do you dislike about ISL Online? The configuration, like White Labeling, can be quite complicated. However, I wouldn't say this is a bad thing, because you wouldn't be able to create a product that is so customizable if it wasn't as complicated as it is. Every bit is customizable. Also, Multi-Screen to some computers sometimes doesn't work as expected. When someone has a strange screen configuration, we're sometimes not able to split these 3 x Screens, for example, into separate screens. I feel this might be related to the Graphics Card or Driver, as it does work sometimes. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? I use ISL Online for easy, affordable, private remote control of end-user devices. I love self-hosting for control over updates, White Labeling for brand visibility, and SAML authentication for enhanced security. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SE Sam E. IT Network Engineer Small-Business (50 or fewer emp.) 4/30/2019 "Effortless Remote Support with Minor Mac Glitches" 4.5/5 What do you like best about ISL Online? I like that ISL Online is quick, easy to use, and can be installed on almost every system. I have used it on mobile phones, Macs, and Windows, and it's been incredibly useful in every scenario. I appreciate being able to demonstrate to customers how to use software or processes, and enjoy being able to resolve issues expediently while letting customers relax. The support from the ISL Online team was much better than I experienced with previous products, and their assistance made our migration easy. The initial setup was always smooth with scripted installations, allowing us to inject passwords and group setups efficiently, ensuring we knew exactly where everything was in our list of computers. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Sometimes the connections to Mac systems are glitchy. They have to be reconnected once or twice. But once completed, the connection is stable and ready to use. Review collected by and hosted on G2.com. Recommendations to others considering ISL Online: ISL Light is an amazing replacement to other remote software as at the price it comes at, it does everything other main players do but with the personal touch. They really do look after you when you need it and have a passion to help, even when its out of their comfort zone. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online enables me to support clients from anywhere, resolving their issues quickly so they can continue working smoothly. Review collected by and hosted on G2.com. Show More 2/4/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite JV Juan V. 20000 Mid-Market (51-1000 emp.) 1/29/2026 "Security and total control: on-demand connections and excellent remote visualization" 5/5 What do you like best about ISL Online? What I value most about ISL Online is its strong focus on security. Features like one-time on-demand connections give me a lot of peace of mind, as they prevent leaving sessions open on users' devices. Ease of use is another strong point. From the operator's side, the visualization of remote screens is clear and smooth, making support intuitive and efficient. In fact, we generate a high frequency of use and so far we have not encountered any difficulties. I also highlight its ease of integration with other tools in the area, which allows us to provide a more complete and organized follow-up for each case. Overall, it is a tool I trust for its robust security, simple implementation, and customer support that always responds when we need it. Review collected by and hosted on G2.com. What do you dislike about ISL Online? As an improvement idea, adding a hardware inventory to the unattended agent would be very useful. It would centralize key information for technical support, making the processes even more efficient. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? This solution enhances our remote support by ensuring secure connections and providing very useful real-time functionalities. Additionally, its ability to generate traceability is essential, as it allows us to audit sessions, meet established deadlines, and effectively track each case. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Julián B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julián B.") JB Julián B. ingeniero de soporte Small-Business (50 or fewer emp.) 1/28/2026 "ISLOnline a tool that helps manage" 5/5 What do you like best about ISL Online? ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface. One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies. Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. Review collected by and hosted on G2.com. What do you dislike about ISL Online? Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? Remote assistance to the end customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Juan Jose G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juan Jose G.") JG Juan Jose G. Jefe Servicio Caracterizacion Mid-Market (51-1000 emp.) 1/27/2026 "Simple and secure remote access, with excellent support image" 5/5 What do you like best about ISL Online? The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. Review collected by and hosted on G2.com. What do you dislike about ISL Online? It does not allow two technicians to connect at the same time unless each one starts their session separately. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? It allows us to quickly access the equipment to help users without having to travel, and even to assist several at the same time. During the warranty period of the equipment, it saves us a lot of time and costs by being able to address issues without the need for travel; in most cases, it is not necessary, and when it is necessary, it allows us to diagnose the problem to solve it on the first visit. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated SJ Stephen J. Managing Director Small-Business (50 or fewer emp.) 4/25/2023 "Islonline - the software that keeps saving my life" 5/5 What do you like best about ISL Online? I guess the fact I have kept using ISL Online for over 5 years says it all. Dependable. Great value for money. Secure. Excellent customer service. Review collected by and hosted on G2.com. What do you dislike about ISL Online? With a piece of software this useful, and at a great price, it's hard to choose something to dislike about the product. Even after thinking as hard as I can I can't think of anything for another year. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? The ability to be working on a machine the other side of the country like it was right in front of you. It saves me going out to situations that would previously have meant and hours drive or more. Review collected by and hosted on G2.com. Show More Response from Barbara Viskovic of ISL Online [Editedit](https://www.g2.com/survey_responses/isl-online-review-7987691/official_response/edit) Thank you for your kind words and experience, Stephen! We're glad you find ISL Online a reliable and indispensable tool. 4/26/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Gašper J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gašper J.") GJ Gašper J. Business consultant Mid-Market (51-1000 emp.) 6/18/2026 "ISL Online: safe, reliable, and easy to use" 4/5 What do you like best about ISL Online? At ISL Online, I most value security, reliability, and ease of use. Review collected by and hosted on G2.com. What do you dislike about ISL Online? If I had to highlight one thing, I would say that the user interface could be even more modern in certain areas. However, for me, it is more important that the solution is safe, reliable, and functional, which ISL Online certainly is. Review collected by and hosted on G2.com. What problems is ISL Online solving and how is that benefiting you? ISL Online enables fast and secure remote user support. This benefits me because I can solve problems more efficiently and help users regardless of their location. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about ISL Online? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ISL Online ](https://www.g2.com/products/isl-online/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Can I access unattended computers? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/can-i-access-unattended-computers) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 2 years ago Is ISL Light secure? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/is-isl-light-secure) [ View all Discussions ](https://www.g2.com/products/isl-online/discuss) ## Pricing Options Pricing provided by ISL Online. ### Starter $16.90 ### Standard $34.90 ### Premium $54.90 [ View More Pricing Information ](https://www.g2.com/products/isl-online/pricing) ISL Online Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk 4.5/5(1,103) [ Compare Now ](https://www.g2.com/compare/anydesk-vs-isl-online) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_67b650fba26f6ecb33820bbeeb1978fa/teamviewer.png "Product Avatar Image") TeamViewer 4.5/5(4,151) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-teamviewer) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3f31af3d240070ed55f88c88b5d0cefc/splashtop-remote-access.png "Product Avatar Image") Splashtop Remote Access 4.8/5(518) [ Compare Now ](https://www.g2.com/compare/isl-online-vs-splashtop-remote-access) ##### ##### ISL Online Features Administration Screen Sharing File Sharing Session Recording Security Data Encryption Compliance Maintenance Remote Reboot Communication Text Chat Screen Annotations [ View More Features ](https://www.g2.com/products/isl-online/features) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![AnyDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AnyDesk") AnyDesk 4.5/5(1,103) ](https://www.g2.com/products/anydesk/reviews) [ ![Splashtop Remote Access](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splashtop Remote Access") Splashtop Remote Access 4.8/5(518) ](https://www.g2.com/products/splashtop-remote-access/reviews) [ View All Alternatives ](https://www.g2.com/products/isl-online/competitors/alternatives) ##### Categories on G2 [Remote Support](https://www.g2.com/categories/remote-support)[Remote Desktop](https://www.g2.com/categories/remote-desktop) ##### Explore More [Which Google Workspace utilities simplify email delegation, permission changes, and account management for distributed teams?](https://www.g2.com/discussions/which-google-workspace-utilities-simplify-email-delegation-permission-changes-and-account-management-for-distributed-teams)[What's the best ATS with built-in interview scheduling and strong candidate communication tools in one place?](https://www.g2.com/discussions/which-applicant-tracking-systems-consistently-cut-time-to-hire-for-recruiters-managing-high-volume-requisitions)[Best ABM ad targeting tools for sales-driven marketing teams](https://www.g2.com/discussions/best-abm-ad-targeting-tools-for-sales-driven-marketing-teams) [What desktop publishing software cuts the time it takes to create digital marketing materials from hours down to something a team can actually manage daily?](https://www.g2.com/discussions/what-desktop-publishing-software-cuts-the-time-it-takes-to-create-digital-marketing-materials-from-hours-down-to-something-a-team-can-actually-manage-daily)[Top tools for designing and testing APIs](https://www.g2.com/discussions/top-tools-for-designing-and-testing-apis)[Pros and Cons Details](https://www.g2.com/products/isl-online/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)