IRU has been a solid solution for managing Apple devices in our organization. The platform is intuitive, easy to deploy, and the automation features make device configuration and maintenance much more efficient.

The interface is clear and policies can be applied quickly, which saves a lot of time for IT teams. Documentation and resources are also helpful when setting up new configurations. Review collected by and hosted on G2.com.

That said, some advanced customization options could be a bit more flexible. Overall, it’s been a very positive experience and a good choice for organizations looking to simplify Apple device management. Review collected by and hosted on G2.com.

I like Iru for managing my Mac devices with ease. It allows me to do zero touch deployments, automate updates, and keep the devices secure for SOC2 compliance. I use EDR and vulnerability management too. Iru is so easy to use and I like it so much better than Jamf because it works right out of the box, which is great for me as a department of one. Setting up Iru took less than a day and the interface is so easy and seamless. The Drata integration connects to Iru and helps automate software update policies and offboarding by automatically locking devices when an employee leaves. Iru makes my process for SOC2 compliance seamless. Review collected by and hosted on G2.com.

I would like to see them implement more AI features or use AI to help us automate more software update policies. Review collected by and hosted on G2.com.

Iru really stands out for its ease of set-up, allowing me to effortlessly move from no device management to zero-touch, set-and-forget endpoint enrollment and maintenance. This is especially valuable for me as a Head of IT when joining an organization lacking effective device management. The support from Iru is exceptional and incredibly helpful, as I have always had positive experiences with their team who go above and beyond to assist with issues or troubleshoot abnormalities. I find Iru is indispensable for quickly configuring endpoints to a secure baseline, automatically keeping the fleet up to date, and easily deploying applications. Its user-friendly experience empowers end-users to keep their devices updated with minimal friction and intervention from me. The initial setup was extremely easy. Review collected by and hosted on G2.com.

The only sticking point for me is their licensing model. I tend to work for start-ups with less than 100 endpoints to manage and their 25 license buckets make it hard to sell the solution over others internally. I'd definitely appreciate more flexibility or smaller license buckets. This has consistently been a sticking point for budget approvers that results in long conversations about going for the solution. Review collected by and hosted on G2.com.

I love how Iru is so easy to set up and manage. I got tired of having to be the only person that understood our management solution, but now with Iru, any junior admin could pick it up in just an hour of training. The self-service feature is a standout for me, allowing me to deploy anything from applications to bookmarks to custom scripts to fix a variety of problems or make changes. It really gives me everything I could hope for. Also, the fact that it helps keep my devices and software up to date is incredibly helpful. The platform is so intuitive that I was able to build out everything I needed quickly, and it’s a truly great product that I’ve recommended to friends and colleagues. For ease of use, I think it's best in class at this moment in time. Review collected by and hosted on G2.com.

Honestly, pretty much like every aspect of Iru, my only minor complaint is since we've moved from Kanji to Iru, the online chat now has an intermediary step where you have to kinda go through a bunch of AI guided stuff until you get to a person. For my own stake, I would much rather be able to go straight to a person like I did when it was still Kanji. Review collected by and hosted on G2.com.

What I like best about Iru is the tracking feature. It gives clear, real-time visibility into activities and progress, which makes monitoring tasks and workflows much easier. Having everything tracked in one place reduced follow-ups, improved accountability, and helped me spot issues early. It noticeably improved efficiency and saved time compared to manual tracking methods. Review collected by and hosted on G2.com.

The tracking feature could be improved in terms of customization and performance. In some cases, it lacks flexible filters and advanced reporting options, which makes it harder to analyze data for specific time ranges or use cases. Occasional delays in updates also reduce real-time accuracy. Adding more configurable tracking views, faster refresh times, and exportable reports would significantly enhance the overall experience. Review collected by and hosted on G2.com.

The automation and AI-driven insights are absolute game-changers. Iru has successfully unified Apple, Windows, and Android management into a single, sleek interface. The "Auto Apps" library is particularly impressive—it handles patching and updates for over 200 applications autonomously, which has drastically reduced our IT ticket volume. The zero-touch deployment via Apple Business Manager works flawlessly every time. Review collected by and hosted on G2.com.

The transition from the Kandji branding to Iru was a bit sudden, and while the AI features are powerful, the learning curve for advanced "Assignment Maps" can be a bit steep for new admins. Additionally, the list view customization in the admin console could be more flexible to allow for better filtering of massive device fleets. Review collected by and hosted on G2.com.

The solution itself is very clean and clear. The functions are easy to understand and change ourselves. The support is generally really good and even the sales teams are clear and don't try to trick you into anything.

You can integrate your SSO solution so saving stress with user names and passwords, and the performance of the system is really good. We've never had an issue with platform performance.

The pricing is fair and for us, the increased compliance for our security standards is excellent. They have implemented an AI system for support and some other bits. It's good so far. Review collected by and hosted on G2.com.

The only downside I’ve found so far is the support around specific integration issues. For example, with Sophos Intercept X, there aren’t clear instructions for implementing Sophos in Iru. I understand the reasoning behind that, but it still doesn’t necessarily help us as a company. Review collected by and hosted on G2.com.

Above all, Iru is easy to use and doesn’t bog staff down with training or require them to read extensive documentation, while still remaining a very powerful and customizable tool for our environment. Review collected by and hosted on G2.com.

It's really hard to find a downside to the product. Review collected by and hosted on G2.com.

The simple and easy to use UI makes navigating the dashboard incredibly intuitive and straightforward for managing our devices daily.

The ability to upload our own app packages helps to make deployments easy for end users. Review collected by and hosted on G2.com.

Forcing updates of custom apps is a bit tedious because it requires setting up an explicit audit and enforce mechanism every time, but that is understandable as they are custom apps. Review collected by and hosted on G2.com.

Iru has made managing our mac devices simple. Compared with more complex MDM tools, it is easy to setup and use. It's perfect for our use case and can handle fleets of Macs with ease. Setting up the integration with Apple Business Manager has reduced hours of manual work. On top of that, Iru’s support team is responsive and genuinely helpful whenever we need them Review collected by and hosted on G2.com.

I would say some UI and UX improvements could be added. Ideally a quicker way to setup custom Blueprints. But once the Blueprints are setup they can be duplicated and modifying them for custom tasks is much quicker. Review collected by and hosted on G2.com.