We love the managment tools it gives us to prevent loss and steamline setup of devices when onboarding / offboarding teammates.

The process is straightforward and interface is easy to use.

It also integrates perfectly with our Apple devices to prevent headaches of needing to know everything about the backend of the systems.

The pricing is within budget and support we recieve when needed is excellent.

I have yet to utilize the AI tools, but I trust that they will add to the overall value and performance of the product. I also expect the AI tools will streamline the performance of the enrollment process and save me time daily. Review collected by and hosted on G2.com.

I wish there were a mobile companion app that offered the same level of management, so I could handle things at a moment’s notice right from my pocket. Review collected by and hosted on G2.com.

What I like most about Iru is the combination of its blueprinting functionality and overall ease of use. The platform is very intuitive, which makes managing Apple devices accessible even without a dedicated IT team.

The blueprinting feature allows us to standardize configurations, security settings, and applications across all devices with minimal effort. This not only improves consistency, but also saves us a significant amount of time in day-to-day management.

Onboarding new users is also very smooth. The enrollment process is straightforward, and users can simply log in with their Microsoft 365 credentials. Within an hour, devices are fully configured and ready to use, creating a seamless experience for both IT and end users.

Overall, Iru strikes a strong balance between usability, automation, and efficient onboarding for our Mac-only environment.

Coming from no prior solution, the investment initially feels significant. However, we strongly believe that a well-implemented MDM solution is essential nowadays, both from a security and operational perspective. Review collected by and hosted on G2.com.

The initial implementation requires some time and effort, especially if you have general IT affinity but not a deep technical background. Setting up integrations (such as with Microsoft Entra ID) and properly configuring blueprints can involve a fair amount of trial and error.

That said, it is definitely manageable. Iru provides solid documentation and tutorials, and their live chat support is very responsive and helpful when you run into issues.

One area for improvement would be offering more structured implementation support. For example, an optional paid onboarding or guided setup service could help organizations get up and running faster and with more confidence, especially those without a dedicated IT team. Review collected by and hosted on G2.com.

I really like the level of polish Iru brings compared to alternatives. My personal favorite feature is Passport, which allows you to merge existing user accounts with their IdP counterparts, providing centralized access control. Iru solves fleet management completely for us, handling everything from device assignments to app and OS updates. The initial setup was pretty straightforward, thanks to the template blueprints that got us up and running quickly. It's a fantastic tool that works very smoothly and is feature-packed to ensure any IT policies can be adhered to. The support is also amazing. Review collected by and hosted on G2.com.

We've noticed some issues with enrollment every now and again, although we're not sure if the issue is with Iru or with Apple. The issue I'm talking about is that the device simply doesn't pull the MDM config, or that sometimes we have to erase a brand new machine to make sure the MDM config gets pulled AND that the Apple ID sign-in works. Having said that, this happens to a small percentage of onboarders, but it would be nice to have zero-touch deploy work a bit more reliably. I would love to see some better remote support tooling, ideally being able to bypass the entire TeamViewer setup with users. As for enrollment, I'd love it if we could confidently ship out devices to remote users and not have to worry about initial setup because Liftoff is a wonderful way to make sure users are set up properly. I wish it was a bit cheaper. Review collected by and hosted on G2.com.

Generally it is a clean interface, it functions pretty well and provides some functionality that is not typical for the sector. It can be cost effective for very basic things. Review collected by and hosted on G2.com.

I've used this service for 5-6 years at multiple companies, there have been no noticeable improvements that weren't solely due to improvements to Apple updates to the MDM infrastructure.

Their seemingly unnecessary rebrand forced us to rewrite our user-facing documentation as well as update scripts and other automations. I wasted close to 40 hours just dealing with their vanity project so that my existing systems continue work. They have not themselves updated a lot of their support documentation.

They don't allow even the most basic customization or white labeling. Why can't the name of the Self-Service app be customized to my company and logo? Other suppliers do this (and even Microsoft's "Company Portal" is at least self explanatory).

The API lacks even the most basic listing functionality (e.g. the ability to list all library items in my account or the ability to list all available Auto Apps)

When we migrated for this company I had to write several customer tools to determine the status of machines in the process, because the Kandji migration tool did not provide any status on where a machine was in the process until it was fully migrated.

They moved basic administrative features from the basic product to the EDR product without notice. Review collected by and hosted on G2.com.

For me, it’s definitely the Automated Device Enrollment integration with Apple Business Manager...it’s seamless. A new Mac comes straight out of the box, the user goes through Liftoff, and they’re ready to start working with everything is already fully configured. I also really like how quickly policies are applied, required apps are installed, and compliance checks are passed without me having to step in. What used to require hands-on guidance now runs unattended and fits smoothly into our current onboarding process, at a reasonable price for the amount of coverage provided. Review collected by and hosted on G2.com.

The alert management experience still has room to improve. When Library Items are queued for deployment but haven’t yet reached a device, the alert panel can build up a lot of noise, and those alerts require manual dismissal instead of auto-resolving once the item installs. There also isn’t a bulk “acknowledge expected” action, so during a large deployment window you end up clearing alerts one at a time. Review collected by and hosted on G2.com.

The automation has noticeably streamlined my workflows, cutting out repetitive steps I used to handle manually. The Blueprint System makes configuration management straightforward and reliable, and it has held up well as my setup grew more complex.

The interface is clean and intuitive. I was productive almost immediately, and the layout keeps the features I use most within easy reach rather than buried in menus. Performance has been solid throughout: fast load times, responsive interactions, and no noticeable slowdowns even under heavier use.

Integrations are a real strength. It connects cleanly with the Apple ecosystem and plays well with the other tools in my stack, so I rarely have to jump between apps to get something done. On top of all that, the support team has been consistently responsive and genuinely helpful whenever I've had a question. Review collected by and hosted on G2.com.

Better automations with vulnerability remediations would be helpful. The process is more manual than I would like. Review collected by and hosted on G2.com.

I really like how easy it is to use and the clean, modern interface. Deployment across our MacBook fleet is also straightforward. Support has always been wonderful, and the integrations support team is especially helpful. The performance of the tool has consistently been great, and the pricing value it brings is a bonus. Review collected by and hosted on G2.com.

The AI capabilities haven’t been the most useful so far, but we’re still eager to test out the Iru MCP soon. Review collected by and hosted on G2.com.

The new EDR Solution seems pretty robust, Assignment maps are really useful , being able to use IFTTT( if this then that) style arguments to assign apps , limitations and conditions for each endpoint.. Review collected by and hosted on G2.com.

You are still able to set up conflicting settings, for example, if you set up logging in with an IDP like Google Workspace, and also set up a local password replacement policy, you can get locked out of your user because its managed by Google,yet Iru thinks you need to change your password. When setting up IDP sync this setting should be turned off automatically instead of having and alert or disclaimer reminding you of the potential conflict. Review collected by and hosted on G2.com.

I like the relatively simple interface of Iru. With various blueprints, you can set up different groups for devices and use library items to configure specific apps and settings. This makes the entire setup quite simple and causes little additional effort. Review collected by and hosted on G2.com.

I find the pricing a bit inflexible because it always works in device buckets. That means you have fixed limits of 50 or 75, etc., or other devices. A bit more flexibility would be better for us as a small company. Review collected by and hosted on G2.com.

The Iru UI is very clean, modern, and easy to navigate. Setup is very straightforward that you could get everything up and running in a few hours. It's a great MDM for managing macOS devices and natively supports external IDPs such as Entra ID or Google or Okta and ABM for zero touch deployment. There's also a really large catelog of natively supported 3rd party apps (Chrome, Zoom, Slack, M365, etc.). Creating different blueprints or layouts for different groups or teams of users is very useful as well. Their blueprint UI is drag and drop and toggle buttons so its very easy to do setup. Their pricing has been increating over the years but still a more cost efficent option to JAMF. Review collected by and hosted on G2.com.

There's no option to manually remove or silence device alerts. The only fix is to resolve the "issue/conflict" itself but in some cases its not actually a real issue. There's no integration with any asset management/tracking platforms. Review collected by and hosted on G2.com.