What I like best about Iru is the centralized visibility it provides over IT assets and software licenses. It simplifies tracking across servers, virtual machines, and user environments, reducing the need for manual spreadsheets and fragmented tools.

The reporting features are particularly valuable for audits and compliance checks, and the alerting system helps proactively identify potential licensing or configuration issues.

Overall, it saves time, improves governance, and brings more structure to IT asset management processes. Review collected by and hosted on G2.com.

Some advanced configurations and integrations require a bit of time to fully understand, especially in more complex IT environments. The initial setup could be more guided for first-time users.

Additionally, while the interface is clean, more customization options for dashboards and filtering would improve usability for larger infrastructures.

Overall, these are areas for improvement rather than major issues, but enhancing onboarding and UI flexibility would make the experience even better. Review collected by and hosted on G2.com.

IRU provides the best experience with Apple administration above any other MDM I have seen. The MDM UI is simple and easy to navigate, and changes to devices happen nearly instantly. Review collected by and hosted on G2.com.

I would love to see more with the Windows MDM portion. IRU so far has provided a great foundation for their Windows MDM experience, but I would love to see options that matches Intune's setting catalog. Review collected by and hosted on G2.com.

The support and ease of the platform. I spend a lot of my job talking with different support agents and teams, and Iru's is by far the best. Being able to talk with not only a real person, but a true Mac expert has been huge when I've needed support with the platform! Review collected by and hosted on G2.com.

When the change from Kandji to Iru was made, the only thing that I disliked was when our renewal came around, the price increase with Iru was not discussed with us before we had the opportunity to inquire why we could not keep our original rate. In the end we were able to chat with our Iru rep and it was all fine! Review collected by and hosted on G2.com.

Iru is our primary MDM and helps us manage a mixed fleet of Mac and Windows devices effectively. The single console for device management, endpoint protection, and vulnerability data saves us a lot of time, especially for a primarily Mac shop. I like how Iru has consolidated our tools and provided a one-stop-shop for our fleet management needs. The reporting feature, which allows us to easily pull data, is also a big plus. Passport and Liftoff stand out as some of my favorite features. Passport keeps local accounts in sync with our IdP, so I stop getting tickets about mismatched local logins, while Liftoff ensures users get fully configured laptops from day one, making deployments seamless. Initially setting up Iru was pretty easy, and the team supported the rollout, allowing us to start the phased rollout immediately afterward. Review collected by and hosted on G2.com.

I feel Windows management is a step behind, which I kind of expected since it's a Mac-first product, but I'd like them to bring more control for Windows machines as well. I still handle some compliance-related controls with a custom script, which is a bit of a hassle. Also, I find the rebrand created some friction in documentation. Searching for stuff related to MDM has Kandji stamped over it, so it's hard to pin down exact up-to-date information. The AI agents sometimes trip up when I'm searching for solutions online, which isn't exactly a product flaw, but it is a rough edge that I hope will be cleaned up over time. Review collected by and hosted on G2.com.

I find Iru simple to use, especially compared to Jamf, which required a dedicated person to manage. One feature I love is the pre-packaged apps, which eliminate the need for us to package apps ourselves. These come with a one-click deployment option, saving us tons of time. I also appreciate that moving to Iru allows us to manage both Windows and Mac with a single app. Additionally, the initial setup was very straightforward with clear instructions, enabling us to connect to ABM within minutes. Review collected by and hosted on G2.com.

I find that the Windows device management is not as complete as native Windows management products like Intune. We have encountered limitations with policy and patch management, especially because there are certain requirements for the version or patch level of Windows to enroll in Iru. Review collected by and hosted on G2.com.

One of the standout aspects of Iru is its ease of use. The platform provides clear visibility into all the machines I manage, with flexible filtering options that make it easy to identify potential issues. The rollout of Iru support for Windows machines has also been a significant improvement. In terms of performance, Iru is fast and highly responsive. On the occasions I've needed assistance, the support team resolved my issues efficiently directly through the chat window. Review collected by and hosted on G2.com.

One area for improvement, in my opinion, is the Iru AI feature. I haven't found it to be as useful as anticipated, and as a result, we rarely use it. Additionally, I'd like the ability to save a preference for displaying 100 results per page instead of 50. Currently, I have to manually adjust this setting each time I log into Iru. Review collected by and hosted on G2.com.

I like the idea around "BluePrints" it really helps me organize my fleet in very refined ways. Overall, the interface is effortless to navigate and follow. There is not a single feature that does not have an explanation next to it, and if by chance I happen not to know what the feature does, I can reach out to the Iru bot, which is surprisingly good. If the bot cannot help, human support is only a click away. I like that I can integrate my Slack so that if I am not logged into my admin dashboard, I still see relevant alerts. Review collected by and hosted on G2.com.

This one is minimal, I do not like that I can still see the old logo in some places, but this is purely cosmetic. Review collected by and hosted on G2.com.

The UI is the standout. It's intuitive enough that I can move through it quickly and show someone else how to use it without much explaining, which matters when you're the only IT person at a small school. Support has been good too. When I had questions they got on a call and helped me brainstorm solutions instead of just pointing me at documentation. Review collected by and hosted on G2.com.

The main thing I'd like to see improve is deployment reliability. During rollouts and updates I spend a fair amount of time chasing down devices that haven't picked up what they were sent. Getting that to land consistently would save me real time. Review collected by and hosted on G2.com.

Easy to implement and manage on the IT side. Iru is easy to navigate, easy to manage integrations, and easy to manage individual devices. They easily integrate with all the main tools we have in our tech stack and don't drag down the performance of our devices. I've always had great support from Iru - from the sales side all the way to the technical side. Review collected by and hosted on G2.com.

There aren't really any things that I dislike. There are some areas that could be improved, but overall, they've taken feedback and implemented it well over time. Review collected by and hosted on G2.com.

Iru is clearly built with Mac environments in mind, and that’s been a huge win for us. As a fully remote workers’ comp insurance company, we needed something that simply works without a lot of overhead—and Iru delivers. The MDM capabilities are robust while still being easy to manage, and the interface is clean and intuitive.

Its connection with Apple Business Manager makes deploying apps and provisioning devices incredibly straightforward, which is especially helpful for remote onboarding. I’m also able to manage and deploy Microsoft 365 apps across our fleet seamlessly, without friction. On top of that, their team went a step further and helped us build custom scripts to enforce additional tools like remote screen-sharing software and cloud storage sync utilities. That flexibility, along with the hands-on support, was genuinely appreciated—particularly during our onboarding process.

Overall, onboarding new users and devices is very smooth, and their chat and tech support are fast, helpful, and knowledgeable. That makes a real difference in day-to-day operations. Review collected by and hosted on G2.com.

There’s not much to complain about so far. As with any platform, there are always small features I wish were included in the price, but nothing that has impacted our day-to-day operations. Review collected by and hosted on G2.com.