Noor A.
NA
Noor A.
Legal Administrative Assistant
Mid-Market (51-1000 emp.)
"Ironclad Expert"
4.5/5
What do you like best about Ironclad?

Ironclad is a hub for all our documents current or past, I enjoy that it is a repository that can hold all our agreements within. I do greatly like how easy it is to navigate and locate key contracts and key contract terms. We've used Ironclad for years now and it has just gotten better and better through the years. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

The one thing I personally dislike about Ironclad is the new workflow dashboard, when opening up a workflow within Ironclad, I preferred the last version of how it would look. I think now it made a bit of our sales team a little confused on how to properly add documents and share. Review collected by and hosted on G2.com.

Ravit A.
RA
Ravit A.
Project manager
Mid-Market (51-1000 emp.)
"Great contract management system"
4/5
What do you like best about Ironclad?

Ironclad has greatly streamlined and improved our contracting process at Teads. The platform is user-friendly, efficient, and ensures that every step of the process is logged and transparent for the relevant users. Ironclad provides us with a centralized, searchable repository for all our agreements, making it easy to find and manage documents. Their support team is responsive and receptive to feedback—they regularly update the platform to accommodate our requirements. Overall, Ironclad has made contract management much more organized and effective for our team. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

The AI capabilities are not good enough. Also, we wanted it to manage also the legal ticketing but it's not 100% suitable for this. Also, the reports are very basic. Review collected by and hosted on G2.com.

Kathleen G.
KG
Kathleen G.
Director, Legal Operations
Enterprise (> 1000 emp.)
"Long time user, super dissapointed"
1.5/5
What do you like best about Ironclad?

Easy to manage workflows ourselves, simple UI for users, intuitive Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

Insights is not remotely helpful. You can't export the full chart into an image for slide decks and the intended viewer must log in to IC in order to be able to see the full chart. You can't view the average / median duration of an approver or team in Insights and we have to connect IC to Looker and hopefully we will be able to give the basic metrics to our leadership. Impossible to reorder documents in the signature package or at anytime after the WF has been created. SmartImport property and clause collection is incomplete or wrong (20% wrong). Duration of time is shown in the repository in milliseconds and not labeled which is SUPER confusing and misleading for users. In document editor it is difficult to work in once you have many comments and edits and you have to download into Word. Word AdIn required Microsoft v16 or newer. Training materials are too high level and very out of date. Entity is going to be very time consuming to set up. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Smooth Workflow and Easy Signing, with Promising AI Metadata Extraction"
3/5
What do you like best about Ironclad?

the workflow page and easily sign steps. The AI's metadata extraction functionality is 3/5, but still impressive. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

Pricing is too high, support is inconsistent, and performance issues degrade the overall experience. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Ironclad has been good to expedite our contracting process."
4/5
What do you like best about Ironclad?

Keeping all contracting in one place, including approvals, and information gathering. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

Lack of a word integration and could use some additional automation features. Review collected by and hosted on G2.com.

DL
Diane L.
"Streamlines Contract Workflows with Stellar Setup Support"
5/5
What do you like best about Ironclad?

I find Ironclad simplifies contract review, and the onboarding specialist has been invaluable in getting us set up properly from the start. I appreciate the ease of use, and having our signature block centralized in the system saves us from searching in shared drives where things are often incorrect. This centralization ensures everything is always current and saves time. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

I would like to integrate it with other platforms like AP systems for monitoring milestones and validity of payments. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"Seamless DocuSign Automation and Real-Time Collaboration"
4.5/5
What do you like best about Ironclad?

Automation of integrations like DocuSign. The real-time performance of sharing updates inbetween colleagues. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

I wish it was easier upload partially signed documents Review collected by and hosted on G2.com.

Chris W.
CW
Chris W.
Legal Counsel
Enterprise (> 1000 emp.)
"Ironclad is an elegant solution"
4.5/5
What do you like best about Ironclad?

Ironclad is simple and straightforward (it is also very effective out of the box), BUT it has significant power and capability beyond that. The interface for our end users is intuitive, and the legal team is doing more by doing less. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

Would love an out-of-the-box integration with Jira. Some of the pricing has changed and doesn't meet our orgs needs as readily. Lack of support for clickwrap is frustrating. Review collected by and hosted on G2.com.

Response from McKenzie Gregory of Ironclad

Thanks so much for the review, and good news: we do have a Slack integration! I've attached a link below to our resource on how to connect Slack and Ironclad.

See how Ironclad improved
KC
Kassie C.
Contract Coordinator
Mid-Market (51-1000 emp.)
"Excellent Repository and Record Type Features"
5/5
What do you like best about Ironclad?

Repository and record types. Being able to create custom views. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

Searching can be difficult in the repository. Creating updates in each work flow isn't the easiest task. Review collected by and hosted on G2.com.

Ummu F.
UF
Ummu F.
Legal Operations Manager
Mid-Market (51-1000 emp.)
"User friendly and innovative CLM platform"
5/5
What do you like best about Ironclad?

I love Ironclad. I have been a power user for over three years (from previous company and my current employer company). It has saved the legal team and other departments such as Sales, People Experience and Procurement so much time. Prior to Ironclad we were doing everything manually and was a tedious process ensuring that each change is checked and double checked. With Ironclad, all our templates are streamlined and integrated with Salesforce which removes the double entry and manual work.

We love the editing features and the new dashboards. It's so intuitive and user friendly! I find this to be the most user friendly CLM in comparison to the other CLM's that I tried out. Adoption rate is also high because it is such an intuitive system.

We also appreciate that Ironclad continues to work with their customers to improve their platform and add new features as they grow.

I have been lucky to be able to work with both companies that implemented Ironclad as it also means I continue to grow my Itonclad skills. Review collected by and hosted on G2.com.

What do you dislike about Ironclad?

With any CLM there are always rooms for improvements and I think the feedback I get most from the users in my current company is the repository and how this can be improved for better usage. Review collected by and hosted on G2.com.

Response from Mikaela Waters of Ironclad

Thank you so much for this review, Ummu! We love working with you and are so happy to hear that Ironclad has saved you and your team time. We’re also happy to hear that you are loving Ironclad Insights!

Thank you, as well, for the Repository feedback. I've linked a resource from our Help Center outlining Repository features, including key improvements. Please reach out if this doesn't solve your problem so that we can better help you.

See how Ironclad improved