--- title: Merchant Central by NMI Reviews meta_title: 'Merchant Central by NMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 101 reviews by the users' company size, role or industry to find out how Merchant Central by NMI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 101 scale: '5' date_modified: '2026-07-17' parent_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- # Merchant Central by NMI Reviews **Vendor:** NMI **Category:** [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 101 ## About Merchant Central by NMI NMI Merchant Central Payments CRM helps banks, ISOs, and payment providers manage and grow merchant portfolios while navigating the complexities of risk management and compliance. Merchant Central offers a comprehensive set of tools to streamline the merchant lifecycle—from lead acquisition and underwriting to onboarding, monitoring, risk assessment and ongoing support. It falls within the financial services CRM category, serving organizations that require operational efficiency, compliance oversight, and scalable infrastructure to support high volumes of merchant activity. Merchant Central is designed for institutions managing complex portfolios and agent channels, as well as software providers embedding payments into their platforms. It enables teams to reduce manual work, eliminate fragmented processes, and improve merchant satisfaction across every stage of the relationship. Core components of Merchant Central include: A modular portfolio management hub that automates onboarding, residuals tracking, and reporting, while integrating seamlessly with existing CRMs or operating as a standalone solution. ScanX – A powerful risk assessment engine that streamlines merchant underwriting through automated data collection for Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) compliance. MonitorX – A continuous compliance and monitoring tool that enables real-time oversight of merchant risk and regulatory adherence across the entire portfolio. White-label configuration – Allows banks and ISOs to offer branded experiences across onboarding, reporting, and account management. Scalable automation – Supports high-volume portfolios while reducing manual effort and minimizing “not in good order” (NIGO) applications. Merchant Central modernizes merchant services, optimize agent channel operations, and reduce merchant churn by providing fast, compliant, and centralized portfolio management. ## Merchant Central by NMI Reviews ### 1. The staff is helpful and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** It integrates with FISERV to board our MPAs. **What do you dislike about Merchant Central by NMI?** That it does not really have a telephone application that can differentiate night ring from day and holidays **What problems is Merchant Central by NMI solving and how is that benefiting you?** Solves our boarding and click to sign ### 2. IRIS CRM Review **Rating:** 5.0/5.0 stars **Reviewed by:** Katy S. | Enterprise Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** I like that IRIS is tailored to the payments industry **What do you dislike about Merchant Central by NMI?** Sometimes it takes a lot of digging and clicking around to find what you are looking for **What problems is Merchant Central by NMI solving and how is that benefiting you?** Reporting, tracking, e-sign web form capabilities **Official Response from Ivan Szabo:** > Thank you for your review and for providing us with valuable feedback. ### 3. A great CRM for any ISO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Responsive Support team. Decently customizable to fit our needs. **What do you dislike about Merchant Central by NMI?** I wouldn't say I like the global search feature. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We use IRIS CRM to maintain our book of merchant and agent partners. ### 4. Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Michael G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Merchant Central by NMI?** The auto opening of new windows to stay organized. **What do you dislike about Merchant Central by NMI?** That it kicks you out when you change devices **What problems is Merchant Central by NMI solving and how is that benefiting you?** We went from collaborating in Dropbox to IRIS so it benefitted us endlessly ### 5. Very Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Regilyn S. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** The Features. Adding the leads, calls and SMS. **What do you dislike about Merchant Central by NMI?** Currently, the download. It will just generate 100 records. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Not qualified leads. ### 6. IRIS Review **Rating:** 5.0/5.0 stars **Reviewed by:** John R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Merchant Central by NMI?** The IRIS team is always ready to assist at a moment's notice. We also enjoy using the API to processors and residual features. **What do you dislike about Merchant Central by NMI?** the lack of ability to customize transaction views **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS streamlined our ability to assist multiple agents & merchants at once, simply by allowing agents and merchants to see and make changes on their account with a click of a button **Official Response from Ivan Szabo:** > Thank you for your review and for providing us with valuable feedback. ### 7. IRIS CRM review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Merchant Central by NMI?** I really like the new version and how you can customize the profile and the layout is definitely a lot better. Finding tickets on the search bar is a lot easier. **What do you dislike about Merchant Central by NMI?** the attachments being on a separate tab. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Better layout and easier to find tickets. ### 8. Easy to use on the web and to extend using api **Rating:** 4.5/5.0 stars **Reviewed by:** Alan R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Merchant Central by NMI?** The easy to use api that lets us do a lot of work automatically. Plus the interface on the web is intuitive and simple to use. **What do you dislike about Merchant Central by NMI?** Some things (like selector custom field id change) I can do only using the api. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Organization os processes and integration to our system ### 9. Using Iris has been very convenient and has simplified keeping track of follow ups **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** User friendly and the automatization of tasks **What do you dislike about Merchant Central by NMI?** Don't have anything in particular that I dislike **What problems is Merchant Central by NMI solving and how is that benefiting you?** Keep track of tasks and follow ups. **Official Response from Ivan Szabo:** > Thank you for your review and for providing us with valuable feedback. ### 10. CRM for ISO Merchant Servises **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa E. H. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Merchant Central by NMI?** Perfect for merchant service providers. Great variety of integrations. Very good for residual reports by processors. **What do you dislike about Merchant Central by NMI?** Organic reports don't provide all information. API may be required in combination with internal programming or additional tools like Power BI to generate and automate custom reports, KPI's and graphs. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Merchant registration, residual payouts and service ticket management. **Official Response from Ivan Szabo:** > Thank you for your valuable feedback. We were thrilled to read your glowing review of IRIS CRM. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their ISO goals. Your feedback has demonstrated that it does, and we appreciate you letting us know. ### 11. IRIS Residual Management **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2022 **What do you like best about Merchant Central by NMI?** We implemented IRIS for the residual management tools. Implementation was quick and easy and the team was very helpful. **What do you dislike about Merchant Central by NMI?** We only use residual management so we can't speak to the other features. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Partners access commission reports through a secure dashboard versus receiving a spreadsheet with manual calculations. ### 12. Wide Breadth of Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Merchant Central by NMI?** A very wide variety of features including: 1) API connection to Processors. 2) Portal for Merchants to view transactions, statements, and chargebacks 3) Invoicing The greatest strength of IRIS is the ability to offer this wide range of features in simple, streamlined, and satisfying interface. New users can be trained up very quickly. **What do you dislike about Merchant Central by NMI?** Unfortunately, the greatest strength of IRIS is also its greatest weakness - Simplicity. Though the feature set is wide it does not go very deep in many areas. (PDF document programming being one notable exception. It is outstanding and goes very deep). Key areas that need deeper functionality: 1) Reporting 2) Billing 3) Field customization. Formulas, mirror fields, lookup fields, multi-select picklist fields. 4) Dashboards 5) Restricted to mass emailing 500 accounts per day Even with these limitations in mind I still give a strong recommendation to IRIS. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Being able to access the transaction data, statements, and Chargebacks for customers is a wonderful benefit. Plus the API connection to submit applications directly to the Processor. ### 13. What a wonderful company! **Rating:** 5.0/5.0 stars **Reviewed by:** Tianah J. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Merchant Central by NMI?** Our company uses IRIS for our day-to-day sales and lead generation. From the very beginning, the IRIS team dedicated full support to making sure our CRM was functioning properly, efficiently and to the best of our business standards. From the onboard process and on, Viktoryia and her team answered every question, got our customized features enabled and advocated on our behalf with outside processes to make work flow and reporting seamless. The IRIS app makes business on the go simple and accessible, so you never miss a note or call **What do you dislike about Merchant Central by NMI?** At this time, there is nothing at all we dislike. IRIS has been wonderful from day one! **What problems is Merchant Central by NMI solving and how is that benefiting you?** Lead management and sales flow has been solved for our company. We used to use an excel spreadsheet, and now everything is so much neater and organized. ### 14. IRIS CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Merchant Central by NMI?** User friendly, supports Integration to other systems, Helps in fast processing when compared to other CRM's **What do you dislike about Merchant Central by NMI?** The design of the layout could be better providing good UI, giving an edge over it's compitetors. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Automation, Speed transactions, customization of templates ### 15. 10 out of 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Channelle H. | Director of Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Merchant Central by NMI?** Gold Card Services Loves IRIS because it is user friendy, industry specific, and the customer support is great. We like it for lead management and constant contact with agents. I think my boss likes best that he can manage the residuals. **What do you dislike about Merchant Central by NMI?** We really have not had any issues. I would love the text limit to be higher, and I believe that is something they are working on. Our team loves IRIS I do not hear any complaints from anyone. We tell everyone about it. **What problems is Merchant Central by NMI solving and how is that benefiting you?** I used to have to use constant contact for my emailing and another app called texedly for my texting. (I am a recruiter) I save tons of time now by inputting the candidates into IRIS and then doing a mass text and email. I literally gave my company cell phone back to my boss and use IRIS for all of my texting and emailing now! :) ### 16. G2 - IRIS CRM - NERINGA **Rating:** 4.5/5.0 stars **Reviewed by:** Neringa M. | Lawyer, Public Procurement specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 ### 17. Business management system. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah W. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2021 **What do you like best about Merchant Central by NMI?** It is specially designed to serve customers in the payment processing industry. It provides various useful features such as merchant onboarding, integrated outlook, residual income calculation, and many more. Also, it provides processor independent reporting to enhance growth and productivity. With the help of IRIS CRM, you can easily handle important functions of your business and job. The capability of integration is great. It integrates seamlessly with e-sign software. **What do you dislike about Merchant Central by NMI?** It needs to update the old school design layout because the current layout is outdated. It needs to improve the user experience because it is also outdated. It is hard to customize workflows and it requires coding expertise on the back end. Also, it would be nice if it higher the text limit. It is a little bit expensive. Sometimes it slows down and takes much time in loading. It is somehow confusing for first-time users because of so many configurations. Sometimes it is difficult to manage data sources. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It is an easy to learn, easy to use, and customizable tool. One major benefit is that it provides a transaction reporting dashboard to grow the list of consistent processing networks. It has made it easier to automate recurring processes and manage residuals. The customer support is excellent and very responsive. Another helpful and important component is reporting feature. The reports it provides are much faster and cleaner than other tools in the market. It enables you to generate sales reports speedily for certain product families. ### 18. IRIS is solving problems and creating efficiency **Rating:** 2.5/5.0 stars **Reviewed by:** Ashley L. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Merchant Central by NMI?** The best part of IRIS is its integration capability. Being able to integrate with an e-sign software and processors, in addition to integrating with the processors for residual data, has made considerable improvements to our organization. IRIS can grow with us. We've used a few different CRM's, including Salesforce, and IRIS is by far the best for our payment processing sales office. **What do you dislike about Merchant Central by NMI?** As a web designer, I think the old-school design layout of IRIS is outdated, but it appears to be user-friendly enough for our agents, so it's a minor complaint. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Virtual applications have been on our radar for years. The COVID pandemic nearly made them a requirement. IRIS gives us the ability to turn our applications into virtual applications for e-sign. We also work with multiple payment processors, so integrating with both FIS and Global has been helpful. **Official Response from Dimitri Akhrin:** > Hi Ashley, We appreciate you taking the time to review our product. We were disappointed to see a 2.5 out of 5 stars while you sound generally pleased with the system. I wanted to follow up with you to see if there’s anything we could address? I did note that your review included a minor complaint about the outdated UI. We agree with you that the product’s UI has become a bit dated which is why we have invested a lot of time and energy working on the release of a new UI. The first phase of the new system redesign is expected to be released in just a few short weeks, at the end of June 2021, and will affect most of the main pages that users interact with on a daily basis. This new design will also include some new functionality that we’re very excited to share with our clients. If you’re interested, I’d be more than happy to show you around the new site. Please let me know if there’s anything else I can do to improve your experience with IRIS CRM. Thank you for taking the time to review IRIS CRM, we greatly appreciate it! Sincerely, Marco Buchmayer Project Manager ### 19. Fantastic CRM and excellent support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Merchant Central by NMI?** Iris makes it easy to automate our recurring processes & data entry, generate templates for communication, helps with time management, organization, and they are always making improvements based on our feedback & from other users. Any time we run into a problem the support team is responsive and helpful, whether by email or through their quick chat service available any time you are logged in. **What do you dislike about Merchant Central by NMI?** Iris is doing a great job at collecting and implementing feedback the only items I dislike I'm confident Iris will continue to improve over time. **Recommendations to others considering Merchant Central by NMI:** This is truly a great product that is almost everything we need in one. The Iris Team is constantly making updates and improvements, they are excellent about taking feedback and being willing to implement suggestions, and their service team is very responsive & knowledgeable. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Automation of many processes, quick email templates, speedy data entry from lead duplication, looking to integrate eSignature to the process in the future. ### 20. Great CRM for the fintech space, love the continuous improvements and service. **Rating:** 5.0/5.0 stars **Reviewed by:** Taz T. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Merchant Central by NMI?** Integration of applications with FIS, user-friendly. **What do you dislike about Merchant Central by NMI?** Haven't used the appointment board to it's fullest so would like to see more business development tool added on. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Team communication and closing on the new accounts including current accounts performances. ### 21. Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Merchant Central by NMI?** We recently switched to the IRIS CRM from Salesforce and the migration was seamless plus we had top notch support every step of the way. As and administrator the back end setup and management is a breeze, very easy to learn, understand and customize. Our implementation manager Viktoriya has been awesome, we are loving the features available to us, the system is easy to use and navigate plus it is built for our industry. I have been most surprised with the support we have received, not only from Viktoriya but Demitri, Mohammad, Jaron, Mario and the representatives standing by on chat to answer any question I may have. IRIS is open to our feedback as well and the turn around time on updates have been outstanding. They really have thought of everything for the merchant services sales industry. **What do you dislike about Merchant Central by NMI?** Thus far there is nothing I have disliked about IRIS. If there is anything you want to change or customize they get right on that for you. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS is doing everything our last CRM was doing but so much more, reporting, tracking, document management, merchant portfolio data, residuals...you name it in the merchant processing industry and IRIS has you covered. Managing our reps has become seamless because we use IRIS to track the status of our leads and manage our reps that are now working remotely. Soup to Nuts, IRIS does it all! We love the email tracking features and I am sure there is a lot we still have left to learn and utilize. We are just scratching the surface. ### 22. A cloud-based incredible software. **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley A. | Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Merchant Central by NMI?** IRIS CRM is a tool for business management and is a cloud-based solution. We recently switched from other software to this and we have no regret. Since we can perform all the functions from the management of tasks to customers so well with it. Email marketing is another edge of using it. And we highly admire the quality of the people that are in its support team since they are highly responsive. Its reports contain many details and are quite cleaner than our previous experience. Dialer and dialer metrics is another component that is helpful along with the scheduling feature. **What do you dislike about Merchant Central by NMI?** I have a severe problem with its charges. No doubt it is far better software than my previous one but it is much expensive in comparison to my previous one. But the features it provides justifies its pricing fully. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM is a software that has all the features which we were in search of for a long time. It is beyond perfect in the management of tasks and customers. The quality of the product and the equality of the team that owns it is just phenomenal. We have also utilized it for email marketing. The thing that we don’t admire is its price which under its features is nothing but still a big deal for us. ### 23. Would highly recommend IRIS **Rating:** 4.5/5.0 stars **Reviewed by:** Kristin O. | VP Operations **Reviewed Date:** March 08, 2021 **What do you like best about Merchant Central by NMI?** The helpdesk team is responsive and helpful. I also like the one on one calls that you can request so that IRIS works well for the situations that you need it for. **What do you dislike about Merchant Central by NMI?** There isn't much that I don't like. If IRIS isn't working the way that we want the team seems quick and nimble to find a solution so that we are satisfied **What problems is Merchant Central by NMI solving and how is that benefiting you?** We are able to upload our residual reports from all of our suppliers so that we can pay our Agents in a very timely manner. Less time is spent on manual calculations and the accuracy is amazing. Document management is also very useful. We used to have Dropbox and Drive now we house all of our company docs in IRIS for our team to access. ### 24. IRIS Customer Service is Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Liva B. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Merchant Central by NMI?** Mohamad has been incredibly helpful in all of my mapping issues and will jump on a meeting with me, share the screen to show me what is happening in the background as well as explaining "logic" formulas to me. The customer service at IRIS has always been great, if I ask a question one person does not know or specialize in, they will get me to the right specialist. **What do you dislike about Merchant Central by NMI?** Integrations and email functionality are not my cup of tea. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Creating a place for all of our Reps to be able to organize their leads and merchants is key. ### 25. IRIS For sales marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Merchant Central by NMI?** 1. ERR pricing is one of the best and can be shared and collaborated with teams and can be edited within Teams. 2. The tracking of growth and profit and average mean time calculations on portfolios are very accurate and can be adopted very well 3. Proposal creation by users is very easy **What do you dislike about Merchant Central by NMI?** 1.The user experience is outdated, it can be improved a lot 2. The speed of apis and loading is veru slow 3. Its confusing because of so many configs **What problems is Merchant Central by NMI solving and how is that benefiting you?** 1. Our Team collaborated to develop sales report of maps 2. Added proposals of innovations 3. Tracked growth and profits ### 26. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Merchant Central by NMI?** Excellent Support! As always Mohamad goes above and beyond to ensure we understand the different tempates related to commission reports and is alwyas willing to provide any training needed. **What do you dislike about Merchant Central by NMI?** Not applicable. Great reporting tool and easy to understand **What problems is Merchant Central by NMI solving and how is that benefiting you?** Iris CRM has so many different tools needed to implement changes to residual files. Seamless process. ### 27. One of the best customer support teams I encountered **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan G. | Merchant Chimp Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Merchant Central by NMI?** The team is always extremely helpful and very professional. Big thanks to Mr. Luis Feliz for helping me with the integration **What do you dislike about Merchant Central by NMI?** There is not much to dislike. I do think that the interface will change over time to become even more user friendly **What problems is Merchant Central by NMI solving and how is that benefiting you?** We keep track of all our merchants through IRIS and also we are pushing merchants to use the platform to view their daily transactions ### 28. IRIS CRM - If you're an MSP/ISO and you haven't reached out to IRIS for a Demo yet, you should... **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony C. | The New Journey Begins!, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about Merchant Central by NMI?** Two things set them apart. 1) The quality of the product. 2) The quality of the individuals that support the product. **What do you dislike about Merchant Central by NMI?** There isn't much to dislike. If you arent using any of the major processors (First Data, TSYS, Elavon to name a few) they have relationships with, you wont gain the benefits of the onboarding automation and transaction reporting. **Recommendations to others considering Merchant Central by NMI:** Just call them for a consultation. They'll tailor their demonstrations around your specific needs and will be more than happy to do follow up demos with your various teams. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Reducing the need to have login access to multiple different platforms in order to verify transaction/settlement info, pull statements, etc. Redundancy of data entry into multiple systems Ensure consistency of data between processors and CRM Inbound and outbound residual file reconciliation, calculation, reporting management - If your current process includes any sort of manipulation of excel data, or manual parsing of files (particularly for those using multiple back-ends), IRIS already has import templates built out for the majority of the major processors. I can go on for another hour but the reality is their value cant be quantified in words. The expertise and professionalism that comes with the solution also cannot be quantified in words. Call them! Schedule a demo! Thank me via linkedin later. Disclaimer: Other than being one of IRIS's early adopters back in 2013ish, and now a new customer again in 2020, I have no other relationship with the company. Not receiving anything for this review. Special thanks to: Jared for an unusually pleasant sales process; Jaron, Pablo and Mario for all of the work you've done and continue to do to support our implementation efforts; Dimitri for ensuring it all comes together with such attention to detail. ### 29. So Easy and Versatile **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2021 **What do you like best about Merchant Central by NMI?** Luis and his support team are ALWAYS so helpful and great to work with! I love the reporting features. I manage the customer service dept and LIVE at the help desk :) **What do you dislike about Merchant Central by NMI?** I look forward to all the new features that come! **What problems is Merchant Central by NMI solving and how is that benefiting you?** It makes many components of my job much easier with the reporting features. ### 30. Great partner, service, and solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about Merchant Central by NMI?** Responsive, helpful service, and constant iterative enhancements. Their support team is prompt and eager to help, their engineering team releases a steady stream of new features, and their product team prioritizes feature development based on actually listening to their customers. **What do you dislike about Merchant Central by NMI?** There are some small tweaks I'd love to see made to their API, but there is definitely a clear vision behind it and they are very receptive to feedback. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS has made merchant boarding, reporting, helpdesk, and residual calculations very easy for our internal teams. ### 31. Life is much easier with IRIS to manage residuals. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Merchant Central by NMI?** Customer service from lead Tech Mohammad was essential to getting this up and running. **What do you dislike about Merchant Central by NMI?** Intake took a very long time with a lot of back and more forth. Did not understand why they don't have an archive of all processors they work with. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Saved me hours of reconciliation time with MIDs and agents. ### 32. GREAT CRM with amazing support! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Merchant Central by NMI?** This CRM was really made with the Payments world in mind. The support we receive from the IRIS team as we work with the CRM is amazing!!! **What do you dislike about Merchant Central by NMI?** The CRM is still growing and changing everyday but it usually is for the better. **Recommendations to others considering Merchant Central by NMI:** Give IRIS a try! they really have dedicated time into building out the needs of their clients! **What problems is Merchant Central by NMI solving and how is that benefiting you?** Client data organization and residual payouts from different processors. Its incredible to be able to have all our data in 1 place. We work with various processors and platforms and with the integrations IRIS is doing we are able to go to one place for all our needs. ### 33. I am very happy with IRIS CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Ben M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2020 **What do you like best about Merchant Central by NMI?** While IRIS has exceptional functionality and integrations, I think that even more valuable to me is the level of customer service being top notch. Luis, Mohamad, Linda, David are all great to name a few. **What do you dislike about Merchant Central by NMI?** I do not like not being able to view the support tickets I submitted. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We are consolidating reporting for multiple processors/sponsors into one location; the IRIS CRM. ### 34. Amazing Processing CRM with Wonderful Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Marci D. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Merchant Central by NMI?** This CRM is very customizable in just about every way. You can really make it fit exactly with your business **What do you dislike about Merchant Central by NMI?** Tailoring the offerings to your office's specific uses for different price points would be great. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS is crucial to our residual calculations ### 35. Customer Service Support Hands down the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Merchant Central by NMI?** Whether it's a quick question or something a little more complex, IRIS always is there to respond whether via chat or phone. Luis is phenomenal when walking you through a solution step by step. He takes his time to ensure you have resolved your issue successfully. Luis helps to make IRIS a great CRM. **What do you dislike about Merchant Central by NMI?** I currently don't have any dislikes about IRIS. **Recommendations to others considering Merchant Central by NMI:** I would definitely schedule a demo to start using IRIS today! **What problems is Merchant Central by NMI solving and how is that benefiting you?** IVR, Dialer, Porting Phone Number. I have realized we can get all of our benefits and need as an ISO from IRIS CRM. ### 36. A must have for CC processors **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about Merchant Central by NMI?** The reporting is much cleaner and faster than any of the big name processors. **What do you dislike about Merchant Central by NMI?** The datasources can be difficult to manage. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Generally processors have 5-6 different tools that need to be accessed to manage a portfolio. Iris manages to wrap all these into a single roof. The ability to do real time maintenance on TSYS and also dispute chargebacks for FiServ is a huge plus. ### 37. ABSOLUTE AMAZING SERVICE AND SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Raffi B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Merchant Central by NMI?** Anytime i call with a problem the IRIS SUPPORT TEAM is ALWAYS there for me. Whether a big or small problem they always take their time to not only fix the issue but to educate and show you how to fix the problem so if a situation similiar was to come up again you can be more efficient. Literally the best support team of all time. They wont get off the phone until your problem is fixed!!!!!!! 5 STARS ALL AROUND. **What do you dislike about Merchant Central by NMI?** There is nothing i dislike. Great CRM all around. **What problems is Merchant Central by NMI solving and how is that benefiting you?** From the TurboApp to Leads we are perfecting IRIS to our unique DNA as a company everyday. ### 38. Great system with a super responsive support team **Rating:** 5.0/5.0 stars **Reviewed by:** Ron D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Merchant Central by NMI?** Fully integrated and great for the merchant services industry. Great support and a management team that is open to ideas for improvement. The dialer and dialer metrics is probably my single favorite component and the fact that it ties to the lead and customer records is great and very helpful. **What do you dislike about Merchant Central by NMI?** I'd like to see more time spent on marketing and sales automation tools. **What problems is Merchant Central by NMI solving and how is that benefiting you?** The system allows my team to stay in one system vs. having to go to 3 or 4 places to get the data or tool they need. Very good at saving time and being efficient. ### 39. IRIS provides our company a wonderful, carefully thought out, industry specific CRM solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Merchant Central by NMI?** One of the best things about IRIS is the team! They have assisted me all hours of the night and day to ensure any issues I had (specifically, we had issues with residuals calculating properly sometime last year) were addressed as quickly as possible to ensure we paid our agents accurately. The President stayed side by side with his team and provided solutions and ensured I was connected with someone who could get the job done, get it done accurately and think outside the box! **What do you dislike about Merchant Central by NMI?** At this time, I cannot think of anything I dislike. Once the system is loaded with correct schedule A's and mappings it became smooth sailing! **Recommendations to others considering Merchant Central by NMI:** Although I feel like I am becoming a pretty good expert, the residual portion of the CRM can be very difficult to understand. Creating formula (excel like) mappings and strange calculations makes it very difficult for those who do not understand how to calculate different Schedule A fees throughout multiple categories. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We were able to essentially have a one stop shop with the IRIS CRM. The amount of information the CRM stores is very surprising. I simply can't believe that I can easily download residual files that were from when we first started with IRIS! ### 40. Excellent Integrations to all of our Processors **Rating:** 4.5/5.0 stars **Reviewed by:** Evan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about Merchant Central by NMI?** I like that it pulls in our reports from all of our different processors. I love that it integrates the boarding to our processors. I like that we can E-sign our contracts with with all of our processors and their partners. The ability to calculate residuals has saved us a ton of time. **What do you dislike about Merchant Central by NMI?** We are still working to integrate some other tools that we currently have into the system including PCI. **Recommendations to others considering Merchant Central by NMI:** If you use more than one processor this is a good system integrate it all. **What problems is Merchant Central by NMI solving and how is that benefiting you?** The ability to reach all of the boarding tools from each of the processors in one place. Single Sign-on!! ### 41. IRIS is a great CRM made for the Credit Card Processing industry **Rating:** 5.0/5.0 stars **Reviewed by:** randy h. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2020 **What do you like best about Merchant Central by NMI?** I love the Turbo App feature and the fact that the data from the processing banks flow directly into the CRM **What do you dislike about Merchant Central by NMI?** Reporting. We came from salesforce and the reporting is not as good. The positives outweigh this drawback, but that is the only thing that I wish they would improve **What problems is Merchant Central by NMI solving and how is that benefiting you?** We are able to submit Applications much faster now. The Turbo app saves us a ton of time on data entry and underwriting. IRIS also makes things easier for Customer Service since they don't need as many windows open and processing data, statements and notes are all in the CRM already ### 42. Incredible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ralph H. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Merchant Central by NMI?** Iris really has been a God sent to us. An incredible system that is really the life blood of our organization. we really appreciate the whole team over there. We also no longer need to worry about integrations into the processors we work with. Since IRIS handles all the integration we only need to focus on one system . **What do you dislike about Merchant Central by NMI?** There is not much to not like. I would like to get answers to systems we don't know that well answered faster. **Recommendations to others considering Merchant Central by NMI:** You have to decide that you will make this a center point for your company and than jump in with both feet. if you do this and take the time to understand the software you will love it **What problems is Merchant Central by NMI solving and how is that benefiting you?** We were able to through IRIS software and IRIS support along with hours of set up so we could mold IRIS to our center point for the whole company. We are now 100% paperless and have far better control over our clients and sales reps alike. Sales reps love it and merchants really see the benefit. ### 43. Customizable Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm S. | Owner and Creator, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Merchant Central by NMI?** IRIS fits any and all your needs. As we have grown we have added on more and more of their features. Their support staff is top notch and super available with any issues you have. **What do you dislike about Merchant Central by NMI?** Some might say that the only downside is the cost but really their pricing is based how much of it you are using so it scales with your usage. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We started out using IRIS for our residuals and have now progressed to using it for our daily operations, in-house scheduler and super sales tool. We are about to adding phone system as well. ### 44. Our Merchant Services Challenges Solved **Rating:** 5.0/5.0 stars **Reviewed by:** Jay C C. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Merchant Central by NMI?** In our industry there are many moving parts – from inbound sales, customer support, residuals, merchant monitoring. Just to name a few. IRIS CRM solves all of our needs in one system instead of 5. IRIS CRM has completely changed out business for the better. **What do you dislike about Merchant Central by NMI?** Outdated UI. Not mobile friendly. I'm told future updates will address both. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Some of the benefits IRIS CRM has solved are: integrated customer support tools, help desk, inbound sales, sales performance, residuals, robust API. ### 45. Excellent tool for Payment Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Kushal V. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about Merchant Central by NMI?** We used IRIS to resolve the payment complaints and for helping the users by generating tickets. Apart from that we use IRIS for processing the payments for the same. It is a very useful tool to use. Collaboration of multiple things under one software which is very goof **What do you dislike about Merchant Central by NMI?** I didn't find any dislike as of now in it. **Recommendations to others considering Merchant Central by NMI:** Ankit **What problems is Merchant Central by NMI solving and how is that benefiting you?** Payment Processing ### 46. They have a good API **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2019 **What do you like best about Merchant Central by NMI?** You can integrate it with your website using their API, you can create leads, signature, many features to manage tabs and leads. **What do you dislike about Merchant Central by NMI?** Bad layout, it takes a while to return something through their API, I had to ask them to return the lead ID (it's obvious) in a separate variable in JSON because they just added in a string like: Your lead ### has been created.... they already changed it. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Registration form for a Merchant. **Official Response from Dimitri Akhrin:** > Hello, Thank you for your feedback! We are glad that you love the registration form for merchants, CRM, and the electronic signature feature. To add some context and clarification about the lead ID. The issue that you listed about the API returning the lead field as a separate variable was valid when we first released the API and thanks to client feedback like yourself, was updated almost 3 months ago. The lead field ID is no longer being returned as a string and is returned as its own variable which you can see in the schema of the "Create a lead" command listed in the documentation. To see the latest updated functionality of our API please visit www.iriscrm.com/api. We would like to address all of your issues and we are determined to make sure that you are 100% satisfied. Please reach out to support@iriscrm.com and mention this review if you need any help. We look forward to exceeding your expectations. ### 47. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Beverly A. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Merchant Central by NMI?** Tracking of email communication, contacts, deal flow, reporting, etc. **What do you dislike about Merchant Central by NMI?** minor items such as replying to an existing email thread within the record set does not capture the entire communication or any signatures **Recommendations to others considering Merchant Central by NMI:** User friendly great tacking and reporting **What problems is Merchant Central by NMI solving and how is that benefiting you?** Timely response back to clients ### 48. A crm with smarts **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Turner S. | Principal Owner, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Merchant Central by NMI?** The Module s work side by side.'and you build them based on how you work not how the system works **What do you dislike about Merchant Central by NMI?** The cost is kind of up there, so a smaller company may be looking at zoho insyead. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Customer acquisition, ### 49. We switched for a reason **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea W. | Marketing & Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about Merchant Central by NMI?** We love that Iris is always changing. They have a strong focus in our industry and you can actually reach out to them and they will actually implement some of your ideas. **What do you dislike about Merchant Central by NMI?** They are still a growing company so there are some bugs and user face issues that need to be sorted out. All minor things. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It has help us dramatically when it comes to paying our agents and the rodual portion of our business. ### 50. IRIS CRM **Rating:** 2.5/5.0 stars **Reviewed by:** Cortney L. | Head of Talent Acquisition & HR Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Merchant Central by NMI?** I liked that the basics to looking up information and inputting data was very easy. **What do you dislike about Merchant Central by NMI?** I do not like that in order to customize something, even adding a tab to the dashboard and additional workflows, is very complicated on the backend. I felt like I needed a code writer to help me! **Recommendations to others considering Merchant Central by NMI:** I would definitely learn the back end before implementing IRIS as something an entire company would use in depth. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We used IRIS as our main CRM for over a year. It was costly and did not necessarily provide our company with very many benefits besides saving a bit of time on data entry. ## Merchant Central by NMI Discussions - [What are the benefits and drawbacks of using IRIS CRM for merchant services, and what advice would you give to new users?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-iris-crm-for-merchant-services-and-what-advice-would-you-give-to-new-users) - [What is IRIS CRM used for?](https://www.g2.com/discussions/what-is-iris-crm-used-for) - [View Merchant Central by NMI pricing details and edition comparison](https://www.g2.com/products/merchant-central-by-nmi/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+08%3A30%3A23+-0500&secure%5Bsession_id%5D=cfc09125-e453-49d2-8fb2-f4c1fcb72543&secure%5Btoken%5D=04cd9182b42510b7ab94be3c8dac0f15b0cefe857c545ab1e073e315255ccd4d&format=llm_user) ## Merchant Central by NMI Features **Content** - Automation **Platform Additional Functionality** - Pre-Built Connectors - Dashboard - Cloud - Mobility - Messaging **Platform Reporting and Analytics** - Reporting - Forecasting **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics **Marketing Automation** - Campaign Management - Lead Management - Marketing Analytics **Sales Force Automation** - Pipeline Management - Task Management - Product and Price List Management - Quote and Order Management - Contract Management **Agentic AI - Financial Services CRM** - Decision Making ## Top Merchant Central by NMI Alternatives - [Maximizer](https://www.g2.com/products/maximizer/reviews) - 4.0/5.0 (641 reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - 4.3/5.0 (265 reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - 4.3/5.0 (221 reviews)