--- title: ipSCAPE Reviews meta\_title: 'ipSCAPE Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how ipSCAPE works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ipSCAPE Reviews & Product Details IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools. * * * Seller [IPscape](https://www.g2.com/sellers/ipscape) Discussions [ipSCAPE Community](https://www.g2.com/products/ipscape/discuss) Languages Supported English Solution Type All-in-One Overview by Alison Lee (Head of Marketing at ipSCAPE) Show More ## Pricing Pricing provided by ipSCAPE. ### IPscape Starting at $89.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ipscape/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ ![Ringover](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ringover") Ringover 4.6/5(495) ](https://www.g2.com/products/ringover/reviews) [ View All Alternatives ](https://www.g2.com/products/ipscape/competitors/alternatives) ## User Insights Average based on 28 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Marilyn B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marilyn B.") MB Marilyn B. CSR Consumer Services Small-Business (50 or fewer emp.) 6/15/2023 "GOOD" 5/5 What do you like best about ipSCAPE? Provide accurate time, especially when you're on break or lunch. Easy to log in. Provides us an insight into how many calls are waiting on the other line. This helps us to manage our calls. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? IPscape error occurred while wrapping the call and when you changed your pause reasons. Sometimes we're unable to click other buttons like the transfer call button. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? This benefits us in terms of handling and to manage the calls. IPScape enables us to communicate well with our customers and resolve their problems and issues. Review collected by and hosted on G2.com. Show More 11/24/2024 Validated ReviewerSource: Organic ![Jhona H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jhona H.") JH Jhona H. Tier 1 Agent Small-Business (50 or fewer emp.) 6/23/2023 "Accurate" 5/5 What do you like best about ipSCAPE? It helps me to maximize my time when it comes to managing my time during phone calls and even when I'm doing BOH house activities. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? none so far, as is saw that it helps me a lot. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? When managing my time and being mindful on what should be my pause reason Review collected by and hosted on G2.com. Show More 8/1/2024 Validated ReviewerSource: Organic ![Marlou C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marlou C.") MC Marlou C. Small-Business (50 or fewer emp.) 6/25/2023 "Awesome" 5/5 What do you like best about ipSCAPE? It will allow us to know how many calls are waiting on the other line so that we can manage our call as part of that this is the tools where we can able to communicate with our customer and help them with their concerns. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? Ipscape is a good tools but somehow it has latency but still manageable. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? The problems is ipSCAPE solving and how is that benefiting out business is by helping our customer with their concerns in which it also help our business in a way he can have job. Review collected by and hosted on G2.com. Show More 6/28/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Donalyn P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donalyn P.") DP Donalyn P. Mid-Market (51-1000 emp.) 6/26/2023 "Ipscape User Friendly" 5/5 What do you like best about ipSCAPE? The most helpful about Ipscape is the reporting and also the recording is nice. It's very helpful for me especially when I am listening to the calls of the agents and my team Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? There's nothing that I can think of. It really helps me a lot being a quality analyst. It easier to use and sort especially when I am listening to call recordings of my agents Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? Analysing the call of the agents. Using Ipscape i was able to listen to their calls and provide feedbacks about their opportunities and ofcourse the positive highlights of their call. Then from there I was able to contribute as well to the account's action plan. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarah Jane C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarah Jane C.") SC Sarah Jane C. Supervisor Small-Business (50 or fewer emp.) 6/26/2023 "ipScape" 5/5 What do you like best about ipSCAPE? I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents's performance on their calls. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? There are times that it is slow and will keep on loading. I will need to refresh the page to continue what I am doing. I hope this gets better as ipscape is a very convenient tool for my everyday tasks. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? It can make me quickly evaluate calls for my agents and monitor what they are on to help our handle time for calls to improve. This also gives an overview if the agents are experiencing tools issues by checking their pause reasons. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DP Donalyn P. Mid-Market (51-1000 emp.) 6/28/2023 "Ipscape User Friendly" 5/5 What do you like best about ipSCAPE? the ipscape is very helful for me as a quality analyst becuse I can be able to listen to calls and export data. listening to calls is very important to I can give feedback to my team Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? I can't think of any dislike about ipscape. since I used this tool everyday it really helps me a lot. I have never imagined not using this tool in the future. I really love this too Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? business problems that helps Ipscape is the opporthnities of the team and the account. By listening to their calls I was able to use it to deep dive and get analysis on their calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Maria Fe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria Fe S.") MS Maria Fe S. Customer Service Representative Small-Business (50 or fewer emp.) 6/22/2023 "Useful IpScape" 4.5/5 What do you like best about ipSCAPE? It's very helpful because IpScape shows if our breaks and lunch are over, so we can be aware. It also helps us to lower our call handling time because we have visibility on how many minutes we are on call. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? Actually, we just have one dislike about IpScape and this is about the errors that we are encountering sometimes. But we only experience that once in a blue moon. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? Using IpScape we are aware if our Lunch, Break, and work hours is exceeding. We can monitor our allotted time for the said instances. That is why IpScape is very useful on our daily work. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SC Sarah C. Small-Business (50 or fewer emp.) 6/27/2023 "Ipscape" 5/5 What do you like best about ipSCAPE? i can quickly check and monitor the activities done by my agents as well as to listen to the agent's calls for evaluation of audits on a daily basis to also improve the agent's performance Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? Sometimes it will just keep on loading and I would need to log off the tools and log back in and then go back from where I was doing. I hope this will get fixed. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? It solves the time to monitor the activities of the agents as well as to immediately listen to calls to help improve the agent's performance especially if there any escalations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Deniel Paolo T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deniel Paolo T.") DT Deniel Paolo T. Small-Business (50 or fewer emp.) 6/25/2023 "Great working with ipSCAPE" 5/5 What do you like best about ipSCAPE? ipSCAPE is helpful since we can listen to our previous calls to improve ourselves. The best thing about using ipSCAPE is allowing you to communicate with other countries. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? It is not a dislike but a suggestion, as sometimes we experience latency on the tools. We would recommend providing an immediate response as it was essential to our work. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? It helps us communicate with our customers quickly, and sometimes on the information provided; we can use it to locate which country they are calling from. Review collected by and hosted on G2.com. Show More 6/28/2023 Validated ReviewerIncentivizedSource: G2 invite ![Jeryan L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeryan L.") JL Jeryan L. AMAZING Financial Services Small-Business (50 or fewer emp.) 6/25/2023 "Awesome" 5/5 What do you like best about ipSCAPE? It is very helpful since we can able to see the queue and the time on how long we are speaking with the customer Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? It is quite least helpful because of some error being encounter and the latency we have experience Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? Nor,ally it helps the business solving the problem by monitoring the number of agents who are on queue and how long with be our talktime Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by ipSCAPE. ### IPscape Starting at $89.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ipscape/pricing) ##### ##### ipSCAPE Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ipscape/features) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Proactive Notification](https://www.g2.com/categories/proactive-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which managed IoT services solutions reduce costly manual process overhead for mid-market operations teams?](https://www.g2.com/discussions/which-managed-iot-services-solutions-reduce-costly-manual-process-overhead-for-mid-market-operations-teams)[What solution offers the best integration with EHR systems?](https://www.g2.com/discussions/what-solution-offers-the-best-integration-with-ehr-systems)[Which web server accelerators address security and data protection requirements in acceleration implementations?](https://www.g2.com/discussions/which-web-server-accelerators-address-security-and-data-protection-requirements-in-acceleration-implementations) [Deel HR vs Remote for a startup that wants to hire and pay international contractors without having to set up legal entities in each country?](https://www.g2.com/discussions/deel-hr-vs-remote-for-a-startup-that-wants-to-hire-and-pay-international-contractors-without-having-to-set-up-legal-entities-in-each-country)[FACTS Financial Aid Management vs Ellucian Student: which financial aid software is better for managing digital applications and verifying family income documents?](https://www.g2.com/discussions/facts-financial-aid-management-vs-ellucian-student-which-financial-aid-software-is-better-for-managing-digital-applications-and-verifying-family-income-documents)[What's the best value employee identity theft protection app for remote workers?](https://www.g2.com/discussions/what-s-the-best-value-employee-identity-theft-protection-app-for-remote-workers) [Show MoreShow Less](javascript:void(0);)