--- title: ipSCAPE Reviews meta\_title: 'ipSCAPE Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how ipSCAPE works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ipSCAPE Reviews & Product Details IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools. * * * Seller [IPscape](https://www.g2.com/sellers/ipscape) Discussions [ipSCAPE Community](https://www.g2.com/products/ipscape/discuss) Languages Supported English Solution Type All-in-One Overview by Alison Lee (Head of Marketing at ipSCAPE) Show More ## Pricing Pricing provided by ipSCAPE. ### IPscape Starting at $89.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ipscape/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![Ringover](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ringover") Ringover 4.6/5(495) ](https://www.g2.com/products/ringover/reviews) [ View All Alternatives ](https://www.g2.com/products/ipscape/competitors/alternatives) ## User Insights Average based on 28 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Gina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina N.") GN Gina N. Small-Business (50 or fewer emp.) 6/19/2023 "Easy access and understand" 4/5 What do you like best about ipSCAPE? the accessibility of the ipscape how to locate calls for review. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? some of the calls are not captured when system error happen Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? System Error , some calls will not be captured in or link to avaya even you are talking. and sometime even you log in on time you will still captured late. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Abegail C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abegail C.") AC Abegail C. Mid-Market (51-1000 emp.) 6/25/2023 "the help of ipSCAPE" 4/5 What do you like best about ipSCAPE? It helps me to manage my wrap time to have a lower AHT. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? I dislike about it is sometimes im encountering an error. Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? It helps me to see all of the incoming calls and the time while talking to the customer and to avoid higher AHT Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chirell R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chirell R.") CR Chirell R. Small-Business (50 or fewer emp.) 6/21/2023 "It's easy to navigate and to use the tool." 4/5 What do you like best about ipSCAPE? Easy to log in, and it's accessible using smart phone. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? The API issue sometime. But it is rare . Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? Nothing in particular, in my experience it's running smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 6/15/2023 "Very Good" 4/5 What do you like best about ipSCAPE? Easy to access and user friendly, it;s also good that password is easy to create. Review collected by and hosted on G2.com. What do you dislike about ipSCAPE? always loading and encountering an error a lot Review collected by and hosted on G2.com. What problems is ipSCAPE solving and how is that benefiting you? Customer concerns and queries that make me provide an assistance to them. Review collected by and hosted on G2.com. Show More 6/25/2023 Validated ReviewerSource: Thank You page ## Pricing Options Pricing provided by ipSCAPE. ### IPscape Starting at $89.00 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/ipscape/pricing) ##### ##### ipSCAPE Features Channels Voice Social Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/ipscape/features) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Live Chat](https://www.g2.com/categories/live-chat)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Proactive Notification](https://www.g2.com/categories/proactive-notification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which managed IoT services solutions reduce costly manual process overhead for mid-market operations teams?](https://www.g2.com/discussions/which-managed-iot-services-solutions-reduce-costly-manual-process-overhead-for-mid-market-operations-teams)[What solution offers the best integration with EHR systems?](https://www.g2.com/discussions/what-solution-offers-the-best-integration-with-ehr-systems)[Which web server accelerators address security and data protection requirements in acceleration implementations?](https://www.g2.com/discussions/which-web-server-accelerators-address-security-and-data-protection-requirements-in-acceleration-implementations) [Deel HR vs Remote for a startup that wants to hire and pay international contractors without having to set up legal entities in each country?](https://www.g2.com/discussions/deel-hr-vs-remote-for-a-startup-that-wants-to-hire-and-pay-international-contractors-without-having-to-set-up-legal-entities-in-each-country)[FACTS Financial Aid Management vs Ellucian Student: which financial aid software is better for managing digital applications and verifying family income documents?](https://www.g2.com/discussions/facts-financial-aid-management-vs-ellucian-student-which-financial-aid-software-is-better-for-managing-digital-applications-and-verifying-family-income-documents)[What's the best value employee identity theft protection app for remote workers?](https://www.g2.com/discussions/what-s-the-best-value-employee-identity-theft-protection-app-for-remote-workers) [Show MoreShow Less](javascript:void(0);)